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- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Recent customer ratings for Daisy
Based on 20 customer ratings since May 2016May 2016
Satisfaction
1.39 stars
Customer Service
1.35 stars
Speed
1.42 stars
Reliability
1.5 stars
- Read our Daisy buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Daisy
22 Customer Reviews over pages
Reviewer
A
Location
Gloucestershire
Date
06/04/2024
Reviewer
Joyce Hodgson
Location
Prestwick
Date
02/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
PLus Ner recommended XLN when they were doing away with business lines. 3 months in and Daisy took over, what a dreadful dreadful company
If I had known that xln was moving to daist I would never have moved to them in the first place. Had dealings with them years ago I swore I would never use them again but here we are. They have no care or respect for customers,every month something else is added onto bill. Stay clear of them at all cost - I am tied in till March 2025 can't come quick enough to move to another company
Reviewer
Nic
Location
Cambs
Date
16/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give it less than 1 star I would. The worst internet and telephone provider i have ever experienced. My mother in law is with them and she is regularity without a working telephone or the internet whilst trying to run a business. Absolutely shocking, no one gets back to you the latest is she has had no internet or phone for 3 days. This happens on a weekly basis.
Reviewer
Sonu
Location
Rugby
Date
11/10/2023
Comments:
I wish I read reviews before I join Daisy. I'm loosing to much business from last one week because installed new fiber service and phone line is not going on from last one week after 10 15 call a day and 4 5 email not even single reply today a guy said waiting time is more then 30 minute because we very busy in technical support team i said how I haven't received any reply from last 7 day he said you have to wait . Even fibre installed after 3 month which I approach to open reach then they installed. They are very bad service people so please avoid them even if they offer free service-100star for customers service and technical support team
Reviewer
Rhodri
Location
Aberystwyth
Date
10/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Daisy Communication? More like lack of communication. Requested a call back a few times. Instantly when you answer, the line goes dead!! Otherwise when on the phone with customer service, you might at well book a day off work to be on hold!! Shocking service
Reviewer
richard
Location
frome, somerset
Date
23/09/2023
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
where to start!? This is the worst internet provider i have ever experienced. Slow and intermitent internet service to start with. When I tried to resolve this over the phone they first suggested it was the cables (Via BT) was at fault, then that it was something to do with my router - neither of which had changed for years and was simply wrong. The issue continued until i exited my contract as soon as possible. Since then i have been grappling over the phone and email with their Customer Disservice Department who at the latest contact claim i owe them over £100 for a service i had months before. And of course the 'invoice' attached gives no explanation as to how they arrived at the figure owed. Whatever you do AVOID Daisy like ht plague!
Reviewer
Ross Ewen
Location
Angus
Date
08/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT DO IT UNDER ANY CIRCUMSTANCES!!!!!!
This company are an absolute fraud!!
Can’t even get my broadband connected with them. My business is closed as a result. It’s been weeks since my proposed switchover date. I still have had no progress. They ask you to phone you spend litterarrly hours on hold to be hung up on or cut off!!!!
I honestly don’t know what I am going to do now……..
This company does not help businesses it destroys them. Please take heed of this warning and don’t go chasing a saving of a few quid a month IT IS NOT WORTH IT!!!!
Reviewer
Tarinder Bhatia
Location
Burton on trent
Date
31/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I regret to say that my experience with Daisy Communication as our internet provider has been overwhelmingly disappointing. Despite the significant amount of money we pay for their direct internet line service, they have consistently failed to meet our expectations and have left us frustrated and dissatisfied with their service.
One of the major issues we have faced repeatedly is the inability to reach their customer support team. It feels as though they are intentionally difficult to get a hold of and are rarely available when we need assistance. This lack of accessibility is not only frustrating, but it also highlights a significant flaw in their customer service.
However, what is most disheartening about Daisy Communication is their apparent greed for money. They have demonstrated a clear tendency to charge excessively for their services at every opportunity they get. It seems as though they are constantly on the lookout for ways to squeeze extra money out of their customers, which is both unfair and unethical.
To make matters worse, Daisy Communication resorted to deceptive tactics to convince us to join their services. They promised us certain prices during the initial negotiation, only to change the terms and increase our prices afterwards. This level of dishonesty is highly unprofessional and has left us feeling deceived and cheated.
Considering our overall experience, I strongly advise against using Daisy Communication as an internet provider. Their consistent disappointments, greed, and dishonesty make it clear that they prioritize their own financial gain over providing quality service to their customers. I would strongly encourage exploring other options that offer more transparent and reliable internet services.
Reviewer
William mason
Location
Brackley
Date
21/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Changed my business broadband to full fibre , what a fiasco , I’ve got no phones , no internet, cannot carry out mots, can not take payments via card machine, and the guy. Shaun my alleged manager will not reply to any of my calls I am losing thousand of pounds in sales and mot , my mobile is 07918 051679 please feel free to ring me and I’ll tell you how much this company as lost me , bill mason
Reviewer
Emma
Location
Burnley
Date
05/06/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fairly new to Daisy - seriously can not fault the service. Having been on the receiving end of trying to get through to BT for years, Daisy are a breath of fresh air! Fab service when reporting a fault - quick to resolve and actually answer the phone! Would highly recommend (we are a business customer). Great service.
Reviewer
Frank Merritt
Location
London
Date
03/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST!!! Hands down the WORST company I have ever used. They cold called me and harassed me into joining up with them. They then blasted through a so called “verbal contract”, send you a crap router, provide you with the worst broadband know to technology. Then when you want to cancel (with the 14 days) they tell you you have to pay an £871 cancellation charge! I can only imagine this is a scam as the service IS SO BAD, that they actually want you to cancel so they can charge you the cancellation fee.
Reviewer
John Pets and Gardens
Location
sutton Coldfield
Date
29/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish i had read these reviews before swapping to these cowboys.
Appalling customer service and fault resolution dont get talked into signing up . As soon as we switched over from BT we had problems with no broadband then intermittent and low speed . Your given a dedicated account manager to phone if you have any issues who never returns calls . Been with them a week now and just cant get anything resolved so looks like returning to BT
Reviewer
Daz
Location
WATFORD
Date
05/10/2022
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
We have a 1Gbps/1Gps leased line at a cost of over £400 a month.
There are speed issues and their support is shockingly poor. They don't answer the support line ever, taking over 40mins typically to answer a support call. Never again. Stay away for these cowboys.
Reviewer
Micky Blue Eyes
Location
AVOID
Date
04/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ATROCIOUS...... AVOID LIKE COVID and its varient....
Reviewer
Pro-am boxing
Location
StHelens
Date
14/04/2021
Ratings
Reliability
1.00 stars
Comments:
Worst broadband company ever, had no broadband for nearly a year. Had engineers out every 2 months, couldnt fix it, we asked to cancel.the contract, we had always paid in full and got no service, they are threatening legal.action fora £500 cancellation fee, when they should be refunding us, awful customer services, rude and abrupt and after giving them 12 months to sort it out
Reviewer
George
Location
Cumbria
Date
07/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really appalling. Dropped connections, snail speeds, 1Mbps or less ... and throttling.
6 hours to download a 36Mb OS update.
Reviewer
The Fountain
Location
Stroud, England
Date
08/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute Rubbish Service, supply inferior Technicolour routers. Whenever I call up I'm told there's nothing wrong with my speeds & am left hanging, constantly inconsistant even when right next to the router!. Device constantly drops out & lags & I'm tied into a contract that I can't get out of. Also constantly use excuses about the WiFi bandwidth being overloaded as people are working from home... How is that my problem as a business, when I am paying over £50 a month for a service that I'm not getting?
Reviewer
N Kelesidou
Location
Wiltshire
Date
26/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company - technical and customer service! After months with literally no service and many complaints we requested a deadlock letter and were ignored. We switched providers and were asked to pay remainder of the contract, for service never received in the first place. They are cowboys, disrespectful and seem to make money only when customers try to leave the contract. AVOID LIKE THE PLAGUE!
Reviewer
DTM Global
Location
Totnes
Date
07/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal handling of broadband switch from BT left us without a connection for 4 days. Customer service even worse; they sympathise and promise but do not deliver. And the coup de grâce? Pathetic broadband speed. Avoid.
Reviewer
Mark shields
Location
Hitchin Hertfordshire
Date
03/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been pulling our hair out for months. The broadband in our office is non existent. You wait for hours to talk to anyone when trying to resolve. We pay around £50 per month and get nothing. No broadband. We’ve complained they call you at night when you’re at home and can’t help you because you’re not near the broadband. These guys are useless in our opinion. Stay as far away from them as possible. We are changing in june 2020
Reviewer
Gareth
Location
Porthyrhyd
Date
17/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is so bad,I have a well off school.And in the first day off I have no WiFi,I highly dought I’ll get any WiFi for the rest of the week.Because this company doesn’t care about the customers.And in the Christmas holidays I had no WiFi and it’s ****
Reviewer
Andrew West
Location
Cambridge
Date
13/05/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
OK
Comments: