Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Boundless.
Based on 3 customer ratings since September 2021September 2021
Satisfaction
2.33 stars
Customer Service
2.33 stars
Speed
3.33 stars
Reliability
3.33 stars
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Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Installed 2 weeks ago and has been faultless so far - speed exactly as promised, no dropouts yet and installed by friendly engineer in awful weather on the day they said.
Reviewer
David Roy
Location
Preston
Date
20/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Following up on a previous review, I am now being billed £105 for a second engineer's visit which has still failed to resolve the problem. They want me to pay extra for a service they can't provide, in other words.
Reviewer
David Roy
Location
Preston
Date
30/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Boundless is utterly hopeless. When our landline stopped working they sent a new router which did not solve the problem. Over a period of days they communicated with me getting me to try different ways of getting the system to work. It never did. With the new router in place I had NO means of communication and therefore was unable to receive any further direction from them. It was obvious that an engineer was needed but one was never sent. I have no option but to find another provider.
Comments: