Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.3 stars
  • Customer Service
    3.3 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 100 customer ratings since 2018-04-25 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

150 Customer Reviews for Vodafone Mobile Broadband

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Reviewer Location Reviewing Date Ratings
I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Vodafone Mobile Broadband  
I wish I had the reviews on this page before purchasing.
I purchased the 50Gb deal for £30 per month for my children to use. After checking my bank account they have charged me £192.50 because unbeknown to me you have to ask for your allowance to be capped. we have allegedly used an additional 50gb and been charged accordingly. what a rip off and to add insult to injury I've just spent the last hour trying to Cancel.
coverage has been crap as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Vodafone Mobile Broadband  
Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  
Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birkenhead Vodafone Mobile Broadband  
I am so fed up with speaking to family and friends and having to wander about the house and garden to get a reception. It has got better because we used to have to run to the bottom of the garden for good reception, sometimes in the poring rain, not good.

My family get the hump for not being able to hear me and keep saying get a proper phone, listen up Vodafone.

Really want a Vodafone person out so they can hear what our reception is like. I secretly hope it's raining lol.

So fed up with complaining. I just want to be able to hear the people love.

Listen to the little places in England please.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Norfolk Vodafone Mobile Broadband  
I started the service on the 12 , till 16 I had no internet and they say now the router is faulty and I need to wait 5 days more to get the new router, I will not recomand Vodafone to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Revolting, not only do they sell you a product that dosnt work when they claim it does the customer service is disgusting. We’ve not had one week we’re the internet has worked to a standard we were told. It cuts out, drops out every bloody day and you have to reconnect. When you ask for help you don’t get it!

Don’t go with these guys they rob you of money, give you false information. Go elsewhere save yourself the stress!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham, West Sussex Vodafone Mobile Broadband  
Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE Vodafone Mobile Broadband  
Totally messed me about and wasted my time. Don't bother!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Telford Vodafone Mobile Broadband  
I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
staffordshire Vodafone Mobile Broadband  
POOR SERVICE, POOR COMPANY, THEY WILL NOT LET YOU LEAVE!!

I and my family have been long standing (20+ years) loyal customers of Vodafone and finally, we are leaving.

Reasons:

1. When you are interested in buying a service, Vodafone are great to deal with, they suddenly become your best friends. BUT when you actually do need any help Vodafone is possibly the worst people to deal with. They will not solve your problems, but actually take your time up and then you will find random text messages which you then have to recall Vodafone about to waste more time trying to rectify because you are scared that they have charged you for something.

2. Coverage is poor and POOR CUSTOMER SERVICE. In certain areas there is not a problem, but in my house (i live in the City) the coverage is non-existent and i have to go outside to make a call. So I called Vodafone (again remember i have been with the company for a very long time) and asked if they can send me a signal booster box as i do not get any reception. They said it would be chargeable and it would be cheaper for me to source one from a non-Vodafone shop. They don't really care as whatever happens I still have to pay my contract.

3. HIDDEN CHARGES and INABILITY TO LEAVE! --> One of the family mobile contracts had recently come to an end so I requested the PAC code (which they tried so hard not to give) and transferred the number over to Virgin mobiles. Vodafone agreed to unlock the handset as the contract had ended. However they didn't do this properly and the Virgin Mobile was unable to be registered with the handset. Finally after around 20 phonecalls and 3 weeks without a mobile phone, Vodafone managed to sort it. All was going well with Virgin Mobile, when suddenly we all started receiving texts from Vodafone saying:
- "you have turned off content control. If you change your mind log-in to vodafone and update yor settings"
AND
- "you have removed the spending limit for using the internet abroad. To limit your spend again, text CAP to 40209 or log-onto Vodafone and change your settings"

I can tell you that no one had made any changes to any of these settings, Vodafone has made changes and have accused us of these changes.

The worst part is, that now, myself and the rest of my family are unable to phone the number which has now been registered with Virgin Mobile AND the familiy member can't make a phone call out from her Virgin Mobile either! So not only has Vodafone messed around with our current Vodafone contracts, but has interfered with a number that has already left Vodafone and has nothing to do with Vodafone anymore.

I contacted Vodafone, they said it should get working in around 1 week!! No apologies, no care, they said that this can happen when you move your number from Vodafone to another provider.

It is an absolute disgrace. Vodafone took 3 weeks to unlock the phone so that we ca transfer over to Virgin. And now Vodafone have interfered and that Virgin Mobile has been affected where no calls can be received or made.

So i have decided to finally move my family away from Vodafone's awful service and disgusting customer service.

Where to go?
Virgin Mobile seems to be pretty good, EE seems the biggest, O2 are still kicking... 3 probably has the best customer service who are always polite and who do their best to help, but not too sure about their coverage. BUT whatever you do and wherever you go, don't bother with Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Vodafone Mobile Broadband  
Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone Vodafone Mobile Broadband  
Up to 38mbs they say. I'm actually getting 4-5 Mbps!
Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Vodafone Mobile Broadband  
Supposed to get 38mbs and I'm averaging 0.06mbs surprised it's even letting me post this never ever go vodafond
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire Vodafone Mobile Broadband  
Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Vodafone Mobile Broadband  
SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Vodafone Mobile Broadband  
Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Vodafone Mobile Broadband  
Vodaphone are the worst company I have ever delt with. Do yourself a favour and don't go with this shower for vroadband I've now been without broadband for 6 weeks. Constantly lie to you and every time you ring them tell you something differnt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
worsley Vodafone Mobile Broadband  
After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sunderland Vodafone Mobile Broadband  
Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Vodafone Mobile Broadband  
Had it for nearly a year and without fail the quality is shoddy at best and non existent at worst, connection constantly fails and disconnects no matter what device you use. Makes even watching a short clip or messaging people a pain. Whatever you do don't get Vodafone broadband
Vodafone Mobile Broadband  
Do not be tempted by their offer. Catalogue of incompetence and misinformation for over a month, a month filled with lengthy frustrating phone calls, resulted in us returning to our old service provider without ever having received broadband from Vodafone. Unbelievably bad service and a horrible experience. Company culture and training not set up to want to solve problems, is infuriating, frustrating and at times insulting.
Evesham Vodafone Mobile Broadband  
Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26

This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???

Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
Penarth Vodafone Mobile Broadband  
Terrible service. Router doesn't work well. Doesn't support media servers such as synology
Vodafone Mobile Broadband  
very poor service and staf pl refund my money
Jaipur Vodafone Mobile Broadband  
We have been without wifi for one whole week. We set up a new contract with this company a week ago, and have been left in the lurch since then. Our wifi was promised to be immediately running after our previous contract expired, however Vodafone failed to connect our wires properly. Since then we have been waiting for someone to come to our house to fix their mistake, and having been promised several appointments, as of yet no one has turned up.
London Vodafone Mobile Broadband  
I would tell you about Vodafone broadband if I had ever actually managed to get it!! Initially ordered the start of January being told I wouldn't need to be at home to have it installed. However after engineer visit turns out I did need to be there. After numerous phones calls and waiting managed to get 2nd engineer visit arranged for the start of February. My mum came & waited in my house all day & no engineer turned up. Vodafone didn't even bother to phone & let me know. I have decided if this is a sign of things to come I should cancel before I get involved with a company who are completely disorganised & incompetent
Belfast Vodafone Mobile Broadband  
Keeps losing connection and very slow. Tech support bad.
North Yorks Vodafone Mobile Broadband  
I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company
Edinburgh Vodafone Mobile Broadband  
Extremely bad. The first 3 - 6 months it works well then when a problem occurs (which will) you'll release your stuck with what you have unless you switch. The worse customer service I have ever received. Ever. They did nothing. Have done nothing and it is apparent they will do nothing. Save yourself the hassle and go to another company instead of having to experience this.
LONDON Vodafone Mobile Broadband  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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