Virgin Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Mobile Broadband.

Recent Customer Ratings for Virgin Mobile

  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    1.9 stars
  • Reliability
    2 stars

Based on 100 customer ratings since 2017-02-22 (Show all time ratings)

Visit Virgin Mobile Broadband   Read our Virgin Mobile buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

18 Customer Reviews for Virgin Mobile Broadband

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Reviewer Location Reviewing Date Ratings
Hello virgin media, I bought a phone to you this afternoon and the person who sold me name Joshua is so kind and friendly. The only thing is he told me that he will send me email for confirmation. At work I cant open my email. When I reached home I took my iPad quickly and check my email but I did not receive any email, so I phone virgin media again and they put me to a lady name Janine, oh my God! The lady is so impatient quiete opposite from the first Person I spoke to.I did not quiete understand what she's trying to tell me (language or pronunciation barrier , maybe, not sure) I asked her to tell me again 3 times and she told me even a million Times I cant get it. she's so rude, so I said what do you want me to do? Do you want me to cancel and forget about it? I asked what your name? You know my details already, may I know your name? And she said Janine. And she put down the phone... I am very sad I really need the phone for a birthday gift tomorrow.
  • Satisfaction
    1 star
Middlesex london Virgin Mobile Broadband  
Was basically told hard luck and 'turn your mobile data off when in the house' after our hub kept dipping resulting in a £40+ mobile internet bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Virgin Mobile Broadband  
Hello everyone! I had an ulimited tarrif from virgin media for 2 years, the payment for the first year was 19 pounds, then 22. So not a big problem to pay, BUT, WHERE IS A LITTLE PROBLEM.... I CAN'T CALL, NOBODY CAN CALL ME, I CANT USE DATA AT ALL. And the question: why do i need this sh.t? From the 20th of may 2016 i started to use more data and after a month they sent me a letter "We wanted to let you know that your monthly mobile tariff is changing. We reviewed our unlimeted data tariffs and UNFORTUNATELY, IT IS UNECONOMICAL FOR US". Funny sh.t!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Mobile Broadband  
Speeds typically 5Mb instead of 100Mb. Require daily reboot of router. Virgin have admitted it is a known fault in the area (SK6) but are happy to still charge full price. Virgin box is very clunky too, can't wait to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Marple Virgin Mobile Broadband  
Purchased a contract iPhone from virgin nearly a year ago and wanted to change my direct debit date to the end of each month when I got paid. Since October of last year they have continued to try to take payment on the 12th of each month and payment had been declined by the bank incurring charges. Every month I have contacted them and every month they have assured me that the date had been changed. Only today have they admitted they were at fault and they were sorry that I had experienced this inconvenience. Funny thing is my contract is due for an upgrade next week and due to their incompetence I now cannot have an upgrade as my bill has not been paid on time for the past six months. It had been paid on time up until their direct debit mess up and I now a
Can not have an up grade. So there it is virgins mistake results in me suffering again. Wouldn't recommend virgin to anyone they are rude, incompetent and unreliable ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Bristol Virgin Mobile Broadband  
My boyfriend recently bought a new phone which was on virgin, we had not read up about it or heard any negative views so we didn't think it would be too bad, he bought a sim card which advertised the big tariff bundles but when he topped up 10 pound like it said he tried to activate it and every time he tried it said there was a technical difficulty getting him started up, after trying over and over again we gave up and now have to get his phone unlocked so he can speak to his family. His mum and dad are also on virgin and the house uses virgin internet, the internet hardly ever works and the network is almost always down. I advise staying away from this company as they are absolute rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Brighton Virgin Mobile Broadband  
Really bad customer service. Son had phone stolen abroad and they were happy to suspend it on my say so but would not cancel payments. $ months later still trying to cancel contract. Every time we phone different person, different advice. Have written to Complaints dept. No reply at all. Eventuslly cancelled standing order only to have then threated to pass to dept collection service. When I paid up they said they would reconnect me (told them phone had been stolen 6 months previously and was suspended, didn't want to reconnect, wanted to cancel contract) Said they had to reconnect us as part of procedure. Oops "the phone number has been suspended. I can see you cannot use this account" Still took money and still unable to cancel contract. Whats going on???
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South East Virgin Mobile Broadband  
I chose Virgin because they had a reputation for customer satisfaction and I was moving from Orange so it was the same signal. The Dongle didn't work 3kb/s the smirking shop assistant wouldn't help and the £1 a minute number didn't work, customer support don't offer technical help apart from a pointless recorded message. so I decided to use the cooling off period to cancel. They played that joke of constantly transferring me to the wrong department, Eventually I got it cancelled, They fall well below satisfactory but may still be above average for the industry.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Virgin Mobile Broadband  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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