O2 Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for O2 Mobile.

Recent Customer Ratings for O2

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3.2 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2018-05-17 (Show all time ratings)

Visit O2 Mobile   Read our O2 buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6 Customer Reviews for O2 Mobile

Reviewer Location Reviewing Date Ratings
Awful service on payg. Ran out at 7pm. Kept trying to buy more time, it’s now 10.30pm and still ant get the online system to work. Keeps dropping out on the final page. This is becoming a regular problem most times I buy more access. And trying to get sorted by phone....useless waste of time and money. Pathetic service. Telling everyone I know how bad this company is and advising them to go elsewhere which I am on the verge of doing myself. In a nutshell: unreliable shabby service and no effective customer support. If you haven’t got anO2 telephonically dongle DONT BUY ONE, STEER CLEAR
Birmingham O2 Mobile  
Very low speed
Charging me £17 Extra
Cheater staff everybody advise you with wrong information
It is very shameful that O2 not refunded my extra charge despite make compliant with them
100% Not recommended
No need to struggle yourself with Capped mobile broadband.
The Battery died within very soon and when visited the store they said we will take it for service and gave me only the SIM and I wait for approximately 3 weeks to receive replaced device !! This mean I paid for three weeks without able to use the device !!
Have No sense !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham O2 Mobile  
Speeds tested via broadband.co.uk in a number of urban situations where there is a strong 3G phone signal and I can actually see the mast from my office and my home. I have O2 pay monthly with a huawei E169 capable of 7.2 Megs and the O2 Connection Manager indicates this is available. I never get higher than 550 actually tonight for the first time in 6 months since start of contract a stunning 720 Kbps! I think this is damn poor and only fit for small emails or very slow browsing. I would love to know what others get. I have sent two emails seeking advice from the O2 support team, neither of which have been acknowledged.
  • Reliability
    4 stars
Wildman O2 Mobile  
Test speed very slow, unable to surf internet without delays some sites won't download and internet messenger won't work well.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds O2 Mobile  
o2 have some good deals avaliable, but their speed and reliability are ridiculous. the network "goes down" at least once a month where only edge (equiv to less 512kbs) can be accessed. i have made numorous complaints to o2, they once reduced my bill by £20. i would not recommend o2 mobile broadband to anyone.
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
ingatestone, essex O2 Mobile  
SUPPOSED TO BE BROADBAND BUT MY GOD THIS WEEK HAS BEEN VERY SLOW.
  • Customer Service
    4 stars
  • Speed
    1 star
B O2 Mobile  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk