EE Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.

Recent Customer Ratings for EE Mobile

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 451 customer ratings since 2020-05-16 (Show all time ratings)

Visit EE Mobile   Read our EE Mobile buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

18 Customer Reviews over 2 pages

  • Reviewer
    Location
    Norfolk
    Reviewing
    EE Mobile
    Date
    Comments
    Absolutely dreadful company, been with them 10 years with 5 contracts in total for family & have just cancelled the lot due to their greed & non existent customer service. Used to be the best of a bad bunch, not anymore, they're overpriced, employ consistently rude clueless staff, their Broadband speed is abysmal, mobile Wifi patchy even in London & they now have watertight 'warranties' on everything to get out of replacing faulty goods (out 4g wifi device broke under warranty & they tried to charge us £200 to repair it... They cost £120 new). I'll never deal with them again.
  • Reviewer
    Location
    Walworth, London
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I use EE 4G broadband in my flat with a Huawei B535 router that I bought off Amazon. I can say that hands down if you are going to go with mobile broadband, go with EE. Yes, they are more expensive than the others but there's a good reason for that- they're infinitely better!

    I tried using the router with a Three SIM card. Barely any signal (in central London!!) and it barely hit 1mbps. Got my friends on various networks (O2, Vodafone and Three) to all do speedtests in the flat. None hit more than 12-15 Mbs down, which isn't bad- if this isn't your main internet connection shared between two people!

    On EE we get about 25mbs at the busiest times of day, at quiter times it's more like 40 and maximum I've seen it go up to is 70. We pay £38/month for unlimited data but with all this lockdown stuff and both of us working from home in a flat with no fixed fibre connection at all, it's an absolute no brainer. Ping times are between 18-30ms, so gaming works flawlessly.

    For reference, look at the Three page on this very site. You'll see it BOMBARDED with bad reviews. There's a reason for it! I would have added the same if I hadn't cancelled my plan in the cooling off period as I knew immediately it was terrible. On EEs page it's all quiet, that's because people don't complain when it works as promised!

    Just do yourself a favour and skip the hassle I put myself through to try to save a bit of money. They even throw in a choice of BT sport, extra roaming (not that useful in today's world), Amazon Prime or Britbox for free. If you really want to save money go elsewhere, but if you want a connection that actually works as advertised go with EE.
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.
  • Reviewer
    Location
    Wapping London
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sudden drop in speed from 30 mbs download to 3 mbs
    This is an hub operating over the mobile network.
    For first year it worked ok although it needed frequent rebooting.
  • Reviewer
    Location
    London
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
  • Reviewer
    Location
    Surbiton
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
  • Reviewer
    Location
    London
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
    So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
    I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
    There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
  • Reviewer
    Location
    Wembley
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
  • Reviewer
    Location
    UK
    Reviewing
    EE Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.

    Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.

    Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.

    At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.

    Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.

    I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.