379 Customer Reviews over 10 pages
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- Location
- Milton Keynes
- Reviewing
- Three Mobile
- Date
- 2021-03-14
- Comments
-
Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2017-03-10
- Comments
-
An absolute JOKE of a company!
Where do I start? The only reason I have to use this shower of fools is purely for work purposes.
I ring to top up the broadband and am ALWAYS in a queue. It's impossible to top up on line. They even have a dedicated line for the fact that you simply CAN'T ever top up on line thus incurring overinflated call charges!
You finally get to speak to someone who tries to keep you on line for even longer by trying to pass the time of day!!
After an age you are told that it's all been completed and to simply unplug and replug the dongle and hey presto!
NOOOO ! not the case - guess what? It does NOT get connected so you have to call back AGAIN and go through the whole procedure AGAIN.
I've got wise to this so today I'd gone through this whole frustrating sage and got put through to the 'technical dept' once AGAIN............
.............
Here we go...The 'tech' was telling me how to plug and unplug the dongle - yes been going that for an hour! Next he asks me to take out sim and do a few other stupid things. At this point I asked if I was on the Ant and Dec show. My sarcasm was wasted on him but never mind!
I didn't do any of the things he said but I pretended to. Guess what after another FIVE minutes of stupid instructions the internet came on!!!! I hadn't actually done anything!!!!!!!!!!!
He couldn't believe I'd DARED to not follow his instructions!! lol
They obviously get people to keep calling and waiting until they decide to simply connect you!
WHAT AN ABSOLUTE CON
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2013-08-21
- Comments
-
Horrendous service! these people are so crap. they never wanted to cancel my contract and now they charge me freaking 15 pounds for unlocking!!!!!!!!!!! that is not included in the cancellation charges that incurrred.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-05-03
- Comments
-
I have an “All you can eat Unlimited data” contract with Three. Everything was going fantastic for a few months. My downloads and my streaming speed was great and so was my Internet speed.
About 3 months ago I noticed that my signal wasn’t so good anymore and that the speed of my downloads was really bad.
Don’t waste your time calling them because they’ll try to make you think that your SIM card is faulty or that your handset is faulty or any other thing they can distract you with to avoid to tell you that they are throttling/restricting your downloads.
When I connect to the WiFi everything works wonderful, so my SIM and my Handset cannot be faulty.
I called them and asked them if they were restricting my downloads and they assured me 10 times that they weren’t do anything like that, that they don’t restrict anything. So I asked them to send me an email confirming the statement they just made 10 times and they were so certain of. The answer to this of course was that they don’t send emails and that I can find that information in their website. So I asked them to direct me exactly to where in their website they mention this piece if information. After being reluctant to that and then made me wait for 15 more minutes on the line, they told me that they do have restrictions but just in peak hours. They have just lied to me, repeatedly. I was so furious that they treat the costumers like we are stupid. I used to have a service I don’t have any more. A service I’m paying for and you are supposed to provide.
So now, I asked them to direct me exactly to where you can find that information in their website and what I could read in this link is that they restrict Internet from 3pm to 12am. You can read more in the link below.
The question is, what is the point of that? That is exactly the hours anybody will be awake to do anything. They make it sound as if you can just set your alarm for 2am so you can wake up and watch some TV.
They apply these fair use policies during exactly the hours people actually need access to data. What’s the point of paying for it then? Or having it all? It’s not like you’d be awake when speeds are normal.
It’s now 12am and my download and streaming speed is poor. I experienced the same thing with Giffgaff, to the point you couldn’t even use your browser or listening to the Internet Radio. Three is just going to get worse and worse. If I were you, I wouldn’t join them. You’ll get into an endless loop of frustration and find yourself talking on the phone to people who’ll make your life so difficult that you’ll feel physically sick.
I’m now looking for another mobile company – I can’t deal with this poor service again.
- Location
-
- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2023-07-22
- Comments
-
Worst network broadband and mobile data both from three. Even zero is not worthy given this company. Customer service took 20 mints over the phone trying to figure out which post code I am in. We are not getting the service that we paid for. We must take this company to court. We are paying monthly without getting just average net.
- Location
-
- Location
- Exeter
- Reviewing
- Three Mobile
- Date
- 2023-03-02
- Comments
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We decided to try the 4g home hub as internet speeds and reliability are vital for my wife who works for the NHS from home three days a week. (The other days she works in the hospital). From the start the speeds were nothing like as advertised. Our old adsl connection were as fast (between 4 and 6 mbps) and the reliability of service was woeful. I (foolishly) persuaded her to stick with it to see what happened. What happened after 4 months of frustration and unreliability is that we cancelled the agreement subject to having to pay almost £350 for a service that was so pathetic that it is disgraceful that any company can be allowed to trade with such misleading and false claims. Presumably this is how they make their money. AVOID THIS COMPANY AT ALL COST. WE ARE LOSING £350… DON’T BE NEXT
- Location
-
- Location
- Cheshire
- Reviewing
- Three Mobile
- Date
- 2023-07-23
- Comments
-
Upload 1.4 if luck download 1.5 if lucky
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2021-02-15
- Comments
-
Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2020-09-21
- Comments
-
it works well at the first one month, but one day, they suddenly blocked me getting into some public websites,which i used all the time. i have to call them to unblock me and now the speed is terrible and unstable, i can't even use it for my work zoom meeting. and the funny thing is I can't even log into my router, Three is obviously monitoring people, very doggy!!
- Location
-
- Location
- North Norfolk
- Reviewing
- Three Mobile
- Date
- 2021-05-01
- Comments
-
I have been using three for years we had three phones and a mobile broadband dongle then a Huawei router , problems started when 4G rolled out everything became unreliable, not so bad on phones butemail through router became unreliable as streaming video has become more widely used the router situation is awful. however setting it to 3G does give consistent 4mbit down and 6 up so Netflix etc works ok , the real issue is customer service or lack of it I have now got rid of the phones and moved to different networks the router SIM has 9 months to go but I'll move to another providor , they clearly rate shape their network otherwise how can you have a full signal and no data throuput !
- Location
-
- Location
- Wincanton
- Reviewing
- Three Mobile
- Date
- 2020-08-25
- Comments
-
As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
- Location
-
- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2018-06-07
- Comments
-
I have been with three mobile for several years with outstanding service. three mobile broadband. should not be aloud to operate. no customer care and when you do get hold of them they are not interested in helping
- Location
-
- Location
- Sussex
- Reviewing
- Three Mobile
- Date
- 2016-01-13
- Comments
-
Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
- Location
-
- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2015-05-19
- Comments
-
HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection!
I used the internet quite frugally at first, then eventually started a Netflix subscription. My data allowance ran out in two days. I phoned up Three, outraged, but they simply just suggested I don't stream movies anymore. The call centre staffed apologised a million times without offering any solutions. I was passed from person to person with the same reply, so eventually I just gave up. I guess that's why they were so repetitive. I'm so frustrated, I wish the sales assistant in store knew what she was talking about, otherwise I never would've entered into this contract! She had a duty to help educate people like me who had no idea, so now I'm stuck with this ridiculous contract. It's SLOW (Three suggested that it depends on what time I'm online...I could barely load a web page even at 3am) and my data even ran out this month after specifically AVOIDING large streams.
I've tried so hard to get rid of it, but I'm stuck. I've phoned countless times, filed complaints...There's nothing I can do. Thanks Three! Please train your staff better.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-10-17
- Comments
-
We bought this because of the immediacy - as opposed to waiting for installation. My advice: ALWAYS WAIT FOR INSTALLATION OR SEEK ANYTHING ELSE. This device is absolutely awful, genuinely the worst internet provider I've ever used. The people on the lines for customer service are really good but it ultimately does not matter because the product itself is categorically useless. I've had it for seven months - in which time I've moved three times - and every single place I've used it, it has varied been working extremely slowly - or not at all. Seriously, do yourself a favour and steer clear of this one.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-11-12
- Comments
-
Horrible horrible broadband. As a user I have never been so helpless. Three broadband charged me double the bill in one month. When I asked for help on customer care, they made me wait for 40mins and I am kidding. When I went to the store they asked me to call the customer care. Horrible and pathetic service. Never ever opt for this please if you want to stay in peace.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-07-03
- Comments
-
Got a contract with mobile broadcast on ipad2 since last year, bundled with 15gb mobile data. Very bad reception at home, no working solution (wifi signal, mobile home signal box) all rubbish. I wanted a lower tariff as i am UNABLE to use the mobile data anyway but they could not give me the option. I am still bound to pay the contracted price even if i am dissatisfied with the service. I have faithfully endured one year paying for the device and mobile data which i dont use and to my horror i still need to pay for another year! Customer service misinformed me that i can make changes to my tariff a year after which i thought i will have done today but no. That will cost me early contract adjustment fee of 250£ and if i decide to cancel the service? 250£ all the effin same. The most frustrating customer service encounter of my life.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2019-10-13
- Comments
-
Crap, don't get it. Highly recommend you look else where.
- Unstable as ****
- Connection dropping
- Not suitable for anything other than youtube which if you're lucky it might only buffer once. (IT'S 2019!)
- Sounds too good to be true, save your money...
Thanks,
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-12-06
- Comments
-
Bad connection, bad customer service, 4g speed was as slow as a dial-up connection. difficult to cancel even after contact ends.
- Location
-
- Location
- Scotland
- Reviewing
- Three Mobile
- Date
- 2023-03-04
- Comments
-
At first my mobile broadband was good. For weeks now it is pretty much non existent. I called 3 to ask why my mobile broadband connection was so incredibly slow. In the end of the call an agent at 3 told me they would investigate and call me back within 7 days. They never did call me back. I Still have a rubbish connection. Also it's is very hard to understand the people they have on the other end of the phone. Its all quite rubbish and I'm still left with a super slow connection. The live chat never seems to work either.
- Location
-
- Location
- Bedford
- Reviewing
- Three Mobile
- Date
- 2019-07-03
- Comments
-
Awful company. 2 years ago I went to the three store in Bedford to do an upgrade. Unbeknownst to me I was also given a whole new contract despite only wanting an upgrade. For over a year I was charged for 2 contracts. As soon as I realised I was being double charged I stopped paying the direct debit that had no correlation to my phone bill. I started receiving letters for a number I've never had asking for money. After receiving a letter stating that the number had now been disconnected and the remaining balance would soon be sent to a debt collector, I paid the balance and considered the matter resolved. I have now received requests for more money. On contacting Three I have been told that they have no record of the disconnection/cancellation letter despite having records of the other letters and I am therefore liable for the £70 they want from me.
Avoid them. Utter cowboys.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-02-03
- Comments
-
Rubbish service, some days it's 15mbps, some days 20mbps but to many days its 1mbps. Its not good enough and now they are trying to sell me 5g when the 4g hasn't worked consistently. I wonder if they are slowing down the 4g network to encourage people over to the 5g network?
- Location
-
- Location
- leeds
- Reviewing
- Three Mobile
- Date
- 2023-02-04
- Comments
-
<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.
- Location
-
- Location
- Derby
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
Absolute rubbish, hovers from 3g to 4g, says good signal but cannot connect to the internet.
Extremely frustrated as cannot log on to 3 web site to moan and demand a refund
- Location
-
- Location
- Warrington
- Reviewing
- Three Mobile
- Date
- 2022-12-27
- Comments
-
worst internet speed even, i run the internet speed test and its constant at 2-3MBs
- Location
-
- Location
- Medway
- Reviewing
- Three Mobile
- Date
- 2020-11-29
- Comments
-
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
- Location
-
- Location
- Carlisle
- Reviewing
- Three Mobile
- Date
- 2018-12-03
- Comments
-
Unbelievably bad customer service. Spoke to over 10 different people over the phone to try activate my account but no one could tell me the same answer. My account was lost, apparently i didn't exist and my postcode was registered to another person. Tried to cancel but I have to wait 72 hours for the account to be activated. I will believe it when I see it. Not holding much luck with these guys. Should have gone with Sky.
- Location
-
- Location
- Hartlepool
- Reviewing
- Three Mobile
- Date
- 2020-08-29
- Comments
-
Very rarely does the speed reach 20 megabits. It never does in the evening and often stops working completely. The wifi unit itself also crashes often needing to be reset in order to get any connection. I have been with three many years but this service has let them down terribly
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-12-06
- Comments
-
I wish there were 0 stars but unfortunately, I can rate minimum 1 star. I used this operator from January, and I am from overseas, when I asked them if I will or will not pay for when I am not here they said there will be no problem, you will be paying pay as you go, but then gave me monthly, so I had to pay all year even the 4 months which I was not in the UK. When I told them that they said it is not their problem, I have to go to the store where I bought it. Afterwards, this month they did not give me my new bill, so my usage this month added up to last month bill, so I had pay 30 pounds extra. Anyways, maybe it is cheap but the worst customer service and telephone operator I have ever seen.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-05-14
- Comments
-
Shockingly bad. Its now basically unusable and I have to use my 02 phone to tether to my computer. So annoyed. It cuts off all the time and everytime I try to upload a file it basically renders the whole broadband useless. Customer service (in India) just tell me to move my router - after 45min chat... How many more times can I move my router??? I wish I could give less than 1 start but I can't
- Location
-
- Location
- Bradford
- Reviewing
- Three Mobile
- Date
- 2022-12-29
- Comments
-
After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away
- Location
-
- Location
- Doncatser
- Reviewing
- Three Mobile
- Date
- 2020-11-06
- Comments
-
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
- Location
-
- Location
- Harrogate
- Reviewing
- Three Mobile
- Date
- 2009-11-13
- Comments
-
Absolutely unreliable service. Unable to Skype or video conferencing. Misleading information before signing contract. Costumer service advised me to monitor my internet speed and tried to convince me that there is no problem with traffic volume when all my tests shown that service is grossly oversubscribed. Summarized : one horror story in 10 years of using internet.
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- Three Mobile
- Date
- 2019-01-04
- Comments
-
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
- Location
-
- Location
- Wishaw
- Reviewing
- Three Mobile
- Date
- 2020-02-19
- Comments
-
Without doubt this is the worst broadband service I have ever used. I have a 2 year contract for HomeFi with a Huawei B535 Router and after 2 months of suffering dropped connection, slow speeds and unable to connect to internet I gave up and bought a Virgin package again. If you are thinking of taking a HomeFi contract Do Not Do It. You will not be happy with the service. The customer service is appalling, unknowledgeable, unhelpful and could not care less about the customer. I live in a 4G high signal strenth area with 5 bars on the router signal connection. When it works correctly it does so at 15-20 Mbps, the trouble is it only works correctly for minutes at a time then drops the connection, fails to reconnect and then when it does reconnect it runs at 15-20 Kbps, the speed of a tortoise. Restarting the router makes no difference. Netflix spends all its time buffering after the initial connection and is unwatchable so their Go Binge promise for Netflix is a lie. Bottom line is that I have thrown away over £500 on a 2 year contract that is absolutely useless for the purpose. Please learn from my mistake. Do Not Use Three.
- Location
-
- Location
- Reigate
- Reviewing
- Three Mobile
- Date
- 2024-01-24
- Comments
-
This is the most unreliable Internet I have ever had and we live in Reigate in Redhill, which is not far from major connections. Do not buy this. If you’re counting on stable Internet, need to work from home or do conference calls. Please also be aware that for some reason they put on parental controls that you only can have removed if you go to the shop. Do not buy this product. It’s crap.
- Location
-
- Location
- Macclesfield
- Reviewing
- Three Mobile
- Date
- 2017-10-06
- Comments
-
Don't use this service. Useless
I can't get quick enough.
- Location
-
- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2020-04-17
- Comments
-
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2022-04-26
- Comments
-
We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2024-04-05
- Comments
-
If I could give them zero I would.
Started off great and convenien eg could move router outside in summer. Speeds of 300mb.
Deteriorated to the point of being unusable - speeds of sub 1mB, especially during the day time.
AVOID AT ALL COSTS - DO NOT CONSIDER THIS PROVIDER EVER
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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