379 Customer Reviews over 10 pages
-
- Location
- Abingdon
- Reviewing
- Three Mobile
- Date
- 2020-11-23
- Comments
-
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-03-20
- Comments
-
Overall satisfaction/broadband speed/reliability -10.
There's Broadband "IS NOT FIT FOR PURPOSE"
Therefore, when they take your money, they are COMMITING FRAUD.
They don't care because they know that they cannot be touch.
Considering the amount of complaints, shouldn't Someone be held accountable.
How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.
Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.
I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.
Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
- Location
-
- Location
- great yarmouth
- Reviewing
- Three Mobile
- Date
- 2020-09-30
- Comments
-
its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money.
- Location
-
- Location
- Luton
- Reviewing
- Three Mobile
- Date
- 2019-05-29
- Comments
-
They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
- Location
-
- Location
- Salford
- Reviewing
- Three Mobile
- Date
- 2020-01-31
- Comments
-
Got the mobile broadband for a 12months contract. It's been poor for the last 6 months and when I finally decided to cancel they managed to talk me into it again promising a new device type after a dozen hours wasted on customer service. They sent me the same device with service beeing as poor as before. The mocking they handled my situation is incredible, all they've done is to waste my time again and again. Just now I told the guy in the live chat I just want to cancel and not waste any of my time, he asked to speak on the phone, told him I can't and I gave permission for somebody else to finish the process. They called the other person just to waste another 5 minutes with details verification and conclude that nothing can be done without the main person on the contract on the phone. I have never heard of anything similar before, Customer Service seems like a bunch of incompetents running a scam from their basement. Insane mocking and disrespect to me as a customer. Of course, I'll have to pay the full contract anyway,no matter how bad the service was for the usage period. They don't even have a capable technical team, when they called to troubleshoot my device they asked 0 tehnical questions just basic, irelevant settings matters. Insane that this company is running a bussiness in UK. Never felt more disrespected on my own dime. Don't get the service.
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2016-09-26
- Comments
-
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.
You need evidence, evidence and evidence!
- Location
-
- Location
- Lincoln
- Reviewing
- Three Mobile
- Date
- 2015-08-08
- Comments
-
Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
- Location
-
- Location
- Doncaster
- Reviewing
- Three Mobile
- Date
- 2021-05-15
- Comments
-
I'd give them no stars if it was possible,abysmal download speed less than 1Mbps at the moment they're simply unable and unwilling to meet their contractual obligations and I suspect any good reviews on here have been sent by their employees,Avoid like the plague is my opinion.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2022-04-22
- Comments
-
Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
- Location
-
- Location
- WELLINGBOROUGH
- Reviewing
- Three Mobile
- Date
- 2009-09-07
- Comments
-
UNRELIABLE - SPEED USELESS
- Location
-
- Location
- walsall
- Reviewing
- Three Mobile
- Date
- 2020-02-11
- Comments
-
what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2022-07-15
- Comments
-
There is a special place in hell for whoever thought Mifi Internet packages were a great idea for homes. Maybe if ypu live in a van, sure you can make an argument for that but a home. Please do not advertise those as a great Internet deal. Its not. You'll be pulling your hairs put in no time. The volatility in Internet speeds is ridiculous. I had the unfortunate luck to have found a room in a house in London with a Three Mifi package. Worst decision I have ever made. Don't take for granted a good Internet package that is overkill for your needs. Seriously. You'll want to watch a movie, you can't. You want to play video games online, keep dreaming. I have honestly not seen an Internet as bad as this one. I would actually rather have dial up Internet. St least I know what I'm getting.
- Location
-
- Location
- berrow
- Reviewing
- Three Mobile
- Date
- 2021-05-24
- Comments
-
I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
- Location
-
- Location
- Ingleton
- Reviewing
- Three Mobile
- Date
- 2016-04-15
- Comments
-
I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-08-17
- Comments
-
network coverage is dreadful and they would not give PAC in the end of my contract but instead like parrots try selling me their network for 1,5 hour. I ve been on 2 year contract, dont you think i made up my mind about your network?!
- Location
-
- Location
- E11
- Reviewing
- Three Mobile
- Date
- 2021-04-15
- Comments
-
I have joined 3G home broadband almost two years now and their service has never worked properly. I have asked them to terminate that contract for almost two years and they kept telling me they need to do troubleshooting each time I called. Their broadband has been extremely slow and in most cases did not work at all. I have told them since you cannot provide me with the service promised to terminate the contract and they never did.
Now they left me without no choice but stop paying them. Now they are sending us letters to pay the bill or they will send us to court. I'm refusing to pay for a service that has never worked or provided. They have kept us by force for almost to years and without broadband, in-fact I have to use my phone internet to do my work and has costed me even more money.
- Location
-
- Location
- Liverpool
- Reviewing
- Three Mobile
- Date
- 2020-08-14
- Comments
-
Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
- Location
-
- Location
- W MIDLANDS
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
-
I would give zero stars if I could - they are, in my view, dishonest, unreliable and put so much pressure on me - a vulnerable pensioner I wanted to end my life. They put me in hospital with suspected heart attach as there is no let up from them. They lie in writing saying they need your passport and driving licence to look at your complaint as this is their data protection policy but will not send you a copy of this alleged policy. They tried to charge me £200+ because they sent me two router instead of one (I live in a terraced not Buck palace) idiots. I rang them and emailed the day these 2 routers arrived and asked for an SAE - to return one - I just got a bill for over £200 which I refuse to pay. Ireturned the extra router. As I do not have a passport or driving licence they will not deal with my compaint. I wrote to the CEO by letter twice and sent him an email - he did not reply either - so from the top down - untrustworthy and dishonest. They send me a buill for £48 (my contrat is £22 pm) and will not tell me what it is for but said they would just adjust my direct debit and take the money out of my account - thieves. I stopped the dd. I wait for someone with a brain cell to respond.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-02-19
- Comments
-
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
- Location
-
- Location
- Devon
- Reviewing
- Three Mobile
- Date
- 2016-11-03
- Comments
-
I'm so sick of them, leaving after being a long time customer.
They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.
Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
- Location
-
- Location
- Newport
- Reviewing
- Three Mobile
- Date
- 2017-01-15
- Comments
-
I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.
My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.
It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all
This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-09-12
- Comments
-
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.
Wouldn't recommend Three.
- Location
-
- Location
- Chesham
- Reviewing
- Three Mobile
- Date
- 2019-05-19
- Comments
-
This is a follow up review for the 3 HomeFi review I posted a few posts below on 10/5/19.
Our Internet cut out today and when I looked at My3 account I found we had supposedly exceeded our 100gb data allowance by over 4gb and incurred additional charges of £47.94 because of this. I called the billing and contracts team (again finding a working number for customer services was a mission as the one on the sim card didn't connect) and explained I should be on an unlimited plan. I was told that I was on a 100gb plan but if I wanted unlimited they would happily add this to my contract for £10 pm extra. So then we had a back and forth conversation of me explaining I already signed up for unlimited data and demanding my Internet connection be reinstated with the unlimited data I signed up for and the fraudulent charge of £47.94 removed from my bill immediately whilst the operator insisted this was not the case and kept offering me unltd data for £10 extra. Eventually he said if I have evidence I signed up for unlimited Data to email this to 3 and then call back. Fortunately I still had the order confirmation email in my inbox showing I had signed up for unlimited data.
Once I fwd this email to 3 I logged on to Web chat and demanded that now they have the proof to provide the service for which I signed up. This took a little while as they needed the email tracking ID I should have received as confirmation from the email I sent, but as I never received this I had to resend from an alternate address as apparently they are unable to look into this confirmation themselves despite me providing the order ref no that came with my original order.
The person on the webchat was brilliant once I provided the tracking ID and my Internet connection was soon up and running again and My3 account now showing unltd data with the £47.94 additional charge showing as credited to my account now.
The reason I was given for this happening was that the unltd data I signed up to was a Ltd time offer and the way the sell it is to sell a 100gb package with a free unlimited data add on and apparently the add on wasn't added to my contract when I signed up.
So I wanted to update my review because if it's happened to me it can happen to other people. So please make sure you check your My3 account regularly to make sure you getting what you signed up for. I didn't do this because I was on unltd data and although this caps out at 1tb I knew we'd go nowhere near this.
I've given 1 star for customer service because once I sent proof of my account and provided the tracking ID it was sorted immediately. However they don't get any further stars because obviously this shouldn't have happened in the first place and that they couldn't look at this on their system without me providing evidence of my order is very worrying as if I had not had this proof I'd be stuck with a 100gb data allowance rather than the unlimited one I'd signed up for
- Location
-
- Location
- Wales
- Reviewing
- Three Mobile
- Date
- 2016-08-05
- Comments
-
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
- Location
-
- Location
- Hull
- Reviewing
- Three Mobile
- Date
- 2020-04-27
- Comments
-
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
-
Three when it works is great... just its not very often these days.
For multiple years I have had long periods where text messages don't arrive... they just disappear, even when the sender is standing right next to me. Ive complained about this multiple times both to tech support and in shops, and am fobbed off with its "phone settings"... four different phones, two different operating systems... come on... three buggered up the white pages entry when my number was ported to three a decade back, and its been broken ever since.
Worse, right now I am working from hme, using three mobile as my only way to contact office and data, and constantly see reports saying that three are upgrading my data connection and to expect faster speeds... but this is not the case. while "working" on the network I see data speeds slower than when I was using a dialup modem in the early 90's, and in the evenings it gets slower each week.
I am fed up with being fobbed off by callcentre chimps, and even getting through to the second line tech support fairs no better. I spent 10 years lecturing in RF and digital communications technology. The last thing I need is yet another idiot insisting I perform a factory reset. I shall be leaving three.
- Location
-
- Location
- Wembley
- Reviewing
- Three Mobile
- Date
- 2019-04-16
- Comments
-
I had good service until I gave the notice to cancel my 4g mobile wifi dongle. Then problems started with my wifi.
This is ludicrous, others, take warning.
- Location
-
- Location
- Suffolk
- Reviewing
- Three Mobile
- Date
- 2020-05-01
- Comments
-
Absolutely useless, constantly shows as 4g but no connection whatsoever. And attempts to contact anyone is another pointless exercise. Their website cites no problems and brilliant service where I live. But nothing could be further from the truth.
Another company that lies to its customers, takes their money, but really cannot be bothered to actually provide the service they are paid to provide.
I am so tempted to cancel my payment as I should imagine they would definitely contact me then.
Frustrating, unreliable, dishonest in their service claims, avoid at all cost
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-10-25
- Comments
-
This is the worst internet I have ever worked with in my entire life. The service keeps dropping and the speed is nowhere near what was promised in the contract. Customer service keeps repeating the script that they need to read out whenever you call with an issue and are never able to help. I've asked mulitple times to cancel the contract that they are in breach of by not providing the service they have promised and yet they want to charge me an early cancellation fee. In what world do I need to pay to end a contract that they are not fulfilling?! AVOID AT ALL COST
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-22
- Comments
-
This is the worst service I have ever had from ANY company. They didn't take payments (I turned it off as I already had Virgin broadband which was expiring at the end of 2019) I received a mail saying that I was being suspended on the 8th Jan and called them to arrange payment on the 15th (my first payday after Christmas). They said that they would and when I called them to make a payment (£70) they told me the account t was cancelled and I owed then the years payment. I offered to pay on in full to resolve ans couldn't have been more flexible but they are AWFUL. Avoid at all costs. I am currently looking at legal action and the ombudsman is backing me.
AVOID AT ALL COSTS
- Location
-
- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2018-05-22
- Comments
-
I took out a contract with 3 and couldnt make or receive calls in most of my daily locations. To cut a long story short. They lied to me. They cheated me and they robbed me. When i had finally heard enough falsehoods and broken promises, i stopped paying them and the sent debt collectors after me. Thankfully the debt agency investigated my dispute with 3 and cancelled my outstanding debt. I am grateful to them for this decision but ABSOLUTELY LOATHE 3 AND EVERYTHING THEY STAND FOR. GIVE ME MY MONEY BACK!
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2017-09-03
- Comments
-
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
- Location
-
- Location
- Newton abbot
- Reviewing
- Three Mobile
- Date
- 2024-01-14
- Comments
-
Crap internet always down can’t do anything on phone or watch catch up on tv as always buffering absolutely disgusting for the price
- Location
-
- Location
- East Acton
- Reviewing
- Three Mobile
- Date
- 2020-01-13
- Comments
-
I bought 3's Huawei 4G mobile wifi unit on 9 January 2020. Back at my location in Acton the download speed never got above 2Mbps in the first 48 hours and there were losses of connection about every 5 minutes. When I went back to their Westfield store at 18:00 on 11 January they filed a Customer Technical Request and said that their technicians would call me within 48 hours. By 19:00 on 13 January I had not received a call from 3's technical services. None of my regular download speed checks had got above 2 Mbps in the intervening 2 days, and there were still losses of the connection every 10 minutes. I explained the problem to shop staff. They could only let me wait 10 minutes until the manager had time. I explained the problem to the manager. He called 3's customer relations department. We both sat there for 15 minutes waiting for 3's customer relations department to answer. I was then asked to explain the problem again, told that my contract could not be cancelled, and told to wait while I was passed to the technical support department. When connected, I was asked to explain the whole problem again. The technical support person then said he was passing my call to the customer cancellations department, as he could not decide on a cancellation himself. I declined to explain the problem yet again, and demanded a written confirmation of my cancellation. The technical support person said the customer cancellations department would call me back in about 48 hours.
I have cancelled the direct debit. 3 is withholding my money with insufficient grounds.
- Location
-
- Location
- Banbury
- Reviewing
- Three Mobile
- Date
- 2017-11-21
- Comments
-
I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.
- Location
-
- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2019-06-11
- Comments
-
Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
- Location
-
- Location
- Scotland
- Reviewing
- Three Mobile
- Date
- 2020-10-19
- Comments
-
Non stop loss of service. Dreadful customer dervice
- Location
-
- Location
- Kennington Oval
- Reviewing
- Three Mobile
- Date
- 2023-03-28
- Comments
-
Absolutely the worst connection since dial up. I have complained twice and of the 3 months I have paid for the have refunded 1 and never had a good connection.
They have admitted it is over subscribed and or they are doing work in the area and upgrading.
Initially they promise it would be fixed in Febuary now they are saying end of April.
- Location
-
- Location
- basingstoke
- Reviewing
- Three Mobile
- Date
- 2017-03-23
- Comments
-
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
- Location
-
- Location
- doncaster
- Reviewing
- Three Mobile
- Date
- 2020-03-11
- Comments
-
Since November the speeds went down dramatically. I can see Three mast in front of my window and speed im getting ranges from 0.3m/s to 11m/s its a joke...and sometimes it totally stop.
Ping goes up to 462.....common...21st century and 4G does way better than that. My advice avoid avoid avoid....if i could give i would give negative 10 stars!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.