379 Customer Reviews over 10 pages
-
- Location
- Herne Bay
- Reviewing
- Three Mobile
- Date
- 2021-12-22
- Comments
-
If only you could give minus stars… been with 3 network for years with mobile phone so decided to get mobile broadband with them as well 2 years ago, ok for about 8 months then problem after problem, just finished my 2 year total rip-off contract with them, absolutely disgusting they take your money and don’t supply the service they promise, then your on the phone trying to discuss the ongoing issues time after time to people in god only knows what country who can’t understand what your saying. Stay away, that’s my advice
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-03-10
- Comments
-
A one star rating is actually too good. The service is appalling in every respect: speed, reliability, connection and customer service. After me reporting them to the ombudsman they even had the gal to deny that they deliver a well below par service. I’ll take them to court for breach of contract.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-09-17
- Comments
-
Can’t work from home
Can’t watch TV
Can’t use the Xbox
Beyond horrible
How can I get out of the 24 month contract with these thieves?
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2022-05-17
- Comments
-
Truly awful, both in terms of the service itself and the customer service.
Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-02-17
- Comments
-
I purchased the 5g hub at £20 per month so I could cancel if it wasn't strong enough for my property. In fact its £24 per month and I had to try to cancel twice. I was then charged another 2 months on top even though it hasn't been in use. 3 then sent the debt straight to a collection agency who are hounding me. I'm autistic and regardless its poor quality, inaccurately advertised, cust service is rubbish and has left me much more out of pocket than I should be. Disgusting behaviour.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2020-05-16
- Comments
-
I have recently started a 24 month mobile contract at £18 per month to use with a Huawei E5573Bs-322 device. I now know what the "Bs" in "E5573Bs" stands for :(
The issues I have found already in the first month include:
1) When loading webpages it will more often than not, freeze half way through loading and require me to refresh the page.This seems to be especially bad when the webpage requires a secure connection using TLS. I also have three mobile internet on my iphone, strangely this has no issue loading such pages. even when the huawei device and my iphone are next to each other, my iphone performs fine but my laptop using the huawei device struggles. In addition, if I get my iphone to use the wifi from the huawei device I observer the same freezing issue with websites. This leads me to believe the device (Huawei) itself is the route cause of the the websites freezing, not necessarily the poor internet speed.
2) My internet speed routinely drops below 1 mbps. Now as I alluded to above I have an iphone that uses a Three mobile SIM aswell, now I can line up my Huawei device , my laptop which uses wifi and my iphone using its own SIM , next to each other on the table and my iphone can register 20gbps download speed and my laptop will register below 1 mbps. Again this points to the Huawei device being the problem.
3) at times my internet connection on both my iphone and Huawei device (which both use separate Three mobile SIM's) will just drop out for an extended period of time. This points to the coverage being crap.
All in all very disappointed with the quality of service here. really unreliable.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-05-07
- Comments
-
Very poor customer service. I was phoning on behalf of my brother (had permission). I tried to buy a new phone literally giving them money and they messed up the details numerous times, passed me around to different people and left me hanging. Terrible customer service, they pass you on if they can’t deal with it.
- Location
-
- Location
- Northampton
- Reviewing
- Three Mobile
- Date
- 2015-01-20
- Comments
-
It is difficult to know where to start with this company. Their network coverage is unreliable and nothing worse than not receiving texts or suddenly finding that you cannot make a call because there is no signal. They were particularly unhelpful and some of the call centre staff (and one of their managers) were quite rude when I explained that they were not being very helpful. After my contract expired I tried to cease the service. I found it difficult to get a PAC Code (promises but no code forthcoming). Eventually referred them to the Ombudsman Service. Cannot recommend Three and would be surprised if it is still around in a year's time!!
- Location
-
- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2020-07-16
- Comments
-
Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.
Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.
Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.
However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.
After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.
On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.
Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.
However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.
Causing me to lose even more money because people were unable to contact me.
Beyonf awful, I would rate 3 with ZERO stars if I could.
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2013-01-27
- Comments
-
AVOID THREE AT ALL COSTS!!! Customer service is appalling, called them today to cancel after 4 yrs and the first person i spoke to said i would incur a charge for cancelling early even though my contract is due up at the end of the month, second person i spoke to called me a liar as i told him i was offered a better deal with another reputable company and was told not only did this well known company supply refurbished handsets but that i would need to pay £60 to cancel early even though my plan is 35 a month. I eventually agreed to pay this amount just so i did not have to deal with this company any more. I was then passed through to another department only to be told on 5 separate attempts that i could not be located on their systems, after 45 mins, 4 different advisors i eventually was able to cancel for a fee of 59.25. I have since contacted the other company who aledgedly sell refurbished handsets to be told this is false and three have used this tactic to pressure other customers into not cancelling. DO NOT BUY FROM THREE, YOU WILL REGRET IT
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-06
- Comments
-
Agree with all other reviews, as we have had the exact same experience.
Pulled into a £20 P/M contract for 24 months.
Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)
Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.
Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.
As soon as both my contracts are up, they will lose my business forever.
Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
- Location
-
- Location
- Shropshire
- Reviewing
- Three Mobile
- Date
- 2020-06-16
- Comments
-
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2019-01-20
- Comments
-
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
- Location
-
- Location
- London, Holborn
- Reviewing
- Three Mobile
- Date
- 2020-02-25
- Comments
-
I have written probably just one bad review in my life and only because it was really bad, this is the second one.
The first thing is their customer service. I have been using broadband from Relish for 4 years before Three took over. I have never had any problems with Relish. I used to have nearly the full signal.
I live near Holborn and not so long ago my signal dropped to the minimum and my internet basically doesn’t work.
When I made a decision to move here, due to some circumstances Relish was my only option and still is. I was basically dependant on it. Now, it caused me loads of troubles.
When I called the customer service, my call was transferred 4 times and they asked me the same questions. It was a mess. When finally somebody decided to talk to me, they were asking me some random numbers and information. It seemed like they had no idead what are they talking about. At the end I was told that my broadband is not registered and that I can’t be helped. RIDICULOUS!! Despite the fact I was paying my bills and using my broadband before. I gave up really frustrated and tried to call them again later.
This time I wasn’t transferred. Their support guy, who seemed like he knew was he was doing, managed to find my account without issues and started looking into the problem.
Not here comes the second part. I was told that one of the cell towers was removed and there is nothing he can do. Without ANY warning. No emails, messages NOTHING. What a disgrace to their customers!!! I have never experienced anything like that in my life. That’s how they value their customers. I asked to speak with somebody higher and I was told that it is not possible. It wasn’t his fault, so I didn’t want to vent my anger on him. Until now I am still struggling to find a replacement. I have already had some problems with Three before. Now, I am changing my mobile network too. I have heard some bad stuff about them from my friends and I was warned. I think I have learned my lesson. The most people I know have a different one or are changing their network.
I hope that this will help the rest of you who are still deciding to or not to go with this company and I strongly recommend to AVOID it. For some people it may work, but once you start having some problems, you can’t rely on them at all!!! It seems like you are secondary or none to them.
- Location
-
- Location
- N.I
- Reviewing
- Three Mobile
- Date
- 2020-07-06
- Comments
-
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-03-21
- Comments
-
The broadband was overpriced, not very fast and quite often dropped out. But that's not my main beef with 3. When I opted for a cheaper, faster service with another provider, the agonising process of cancelling my account began. It involved several conversations, during one of which I was informed that I had to return the router etc within 5 days of receiving a prepaid envelope, or I would be fined £170. That in itself is bad enough, but I discovered I was also expected to return the 'gift' of a google speaker which was offered as an inducement to join in the first place. My understanding of the concept of 'gift' is that once given, it remains in ownership of the receiver. Not, as it seems to be in the case of 'gifts' from 3, something conditional and reversible. And what are they going to do with a second hand speaker? Land fill? It's a cheap, tawdry attitude on the part of 3, and it will put me off ever considering them again.
- Location
-
- Location
- TW14
- Reviewing
- Three Mobile
- Date
- 2023-05-30
- Comments
-
I had very unpleasant with 3 customer service. I had submitted cancellation form a month ago yet received the due payment for the next month, when call to explain the adviser said it required 30 days of notice to cancel which I was explained to them that I had submitted the online form for cancellation a month ago and if 3 have problems with website that is not my problem, now they wants me to proof of submission !! How could that possible be as once you submitted the form, the page will resume back and clear the informations that submitted.I clearly explained it to them yet they are persistent of I should give 30 day’s notice and better yet told me that the cancellation form online is for handset LOL, I told them have you check on website and see what it’s written on it, it’s written home board band cancellation form. !!! I should have never start of using 3 and never again. By the way they customer service is base outside uk so what that it tell you.
Highly not recommended
- Location
-
- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2022-07-24
- Comments
-
The most embarrassing mobile network ever! Do not listen the the good reviews as their is only 1% of good reviews and are most likely fake. Anyway to the point it’s the worst mobile network ever, Not once have I ever got 5g even though I’m a few blocks away for the 5g tower, I struggle to get 4g and consistently on 1 bar.
- Location
-
- Location
- CAMBRIDGE
- Reviewing
- Three Mobile
- Date
- 2018-10-19
- Comments
-
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-06-23
- Comments
-
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2017-09-24
- Comments
-
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-05-17
- Comments
-
We used a 3 Mi-Fi hub while we were waiting for our permanent Internet to be installed. The signal is terrible it barely ever works but we still get huge additional charges every month as we have apparently gone over our 40gb data allowance even though it is only used about 3 days a month as it is so terrible. We asked for a cap to be put on the account so that when we hit 40gb we don't start getting charged per gb used but we still get massive charges. They've also made it really difficult to cancel. Would not recommend them.
- Location
-
- Location
- Caerphilly
- Reviewing
- Three Mobile
- Date
- 2018-06-09
- Comments
-
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-13
- Comments
-
Absolutely terrible customer service. They charged me for 2 further months after I called them to say I moved, yet left me no messages. I was a loyal customer for years and now they charged me for months I didn’t use. The broadband was slow and definitely unreliable. I will never be using their services again
- Location
-
- Location
- Mubvumbi
- Reviewing
- Three Mobile
- Date
- 2016-09-16
- Comments
-
The worst provider I have ever dealt with.
- Location
-
- Location
- Yor...
- Reviewing
- Three Mobile
- Date
- 2022-11-17
- Comments
-
Absolutely crap. It took about 5 minutes just to load this page to write this review about how crap it is. 5 bars on the router, lucky to get 1Mb. If I could give them a 0 I would. Honestly had better internet in Uni halls 10 years ago and we were getting it by waggling a long stick outside and screaming dialup noises.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2017-02-01
- Comments
-
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
- Location
-
- Location
- Lincs
- Reviewing
- Three Mobile
- Date
- 2017-02-06
- Comments
-
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2022-11-28
- Comments
-
Worst broadband provider ever. Very incompetent. They provided me a home 5G broadband that does not work and i’ve been calling everyday for 3 weeks to follow up only to hear that the account activation will be further delayed every time. Very bad service, no one is able to help me and they give lots of false promises!!
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2018-10-15
- Comments
-
The worst network in the UK and their customer service is waste of time as they made me stay on call for 30 minutes; transfered from one department to another as I'm trying to get PAC Code to transfer my number over to another network but they told me to call back tomorrow so they would give me PAC code, apparently generating this code is rocket science according to three.
- Location
-
- Location
- Sudbury
- Reviewing
- Three Mobile
- Date
- 2018-01-29
- Comments
-
Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.
- Location
-
- Location
- Ramsgate, Kent
- Reviewing
- Three Mobile
- Date
- 2023-01-08
- Comments
-
Nonsense speeds with 5g router. Its giving me a speed of 2-20mbps variable. Totally unreliable. My ee mobile gives me speeds of 30-50mbps on 4g signal. Just bought it today and i live on the 4th floor with no high rise building near by still terrible reception.
- Location
-
- Location
- Fife
- Reviewing
- Three Mobile
- Date
- 2016-11-25
- Comments
-
I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2021-03-20
- Comments
-
Almost impossible to use can be better to just switch it off .
- Location
-
- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2020-03-11
- Comments
-
no stars really went from vermin thinking this would be mobile anywhere what a mistake rubbish 3 i live in a built up area with loads of masts poor strenght dropping out just poor wish i had not botherd
- Location
-
- Location
- NORTH EAST
- Reviewing
- Three Mobile
- Date
- 2023-06-02
- Comments
-
Poor network connection ALL of the time. Was mis-sold business contracts (broadband & mobile). Broadband speed was 0.5 to 2 meg in my business (so I have started cancellation procedure). I was told they use a different network from their mobile network so broadband speeds are faster- a lie! My mobile business contracts are no better- lose all benefits (Three Plus). Ive written 2 complaints without reply. Very poor overall.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-01-02
- Comments
-
Absolutely appalling service, asked few times to use my phone abroad, as they have 16 feel at home destinations, now im in USA still cannot use the mobile to make calls. Questions is why do I have to stay with 3 as I cannot use my phone, they confirmed few times that I can use it. Fck this company I have 3 contracts will cancel all of them
- Location
-
- Location
- Reading
- Reviewing
- Three Mobile
- Date
- 2020-10-28
- Comments
-
Oh dear, I have the same tale of woe that everyone else is posting. When I first switched to three mobile broadband last year it was good enough - getting ~7mbps. But now the service has dropped to the point that web pages won’t load and the servers can’t be contacted. Right now I have 0.4 mbps. A lot of the day it is totally non-functioning. But I have full signal strength. So clearly it is a throttling issue that 3 are doing. They have oversold their capacity until no one gets any. I have tried complaining but it is a futile waste of many hours and nothing is resolved. Why is it so difficult to complain to them? - and why don’t they take the complaints seriously? I have many neighbours who are in the same situation – all wishing they were not with 3 – so it is not just my equipment. Earlier this year I complained and they reset something on the network, and suddenly service was resumed. (removed the throttling?). But it had all dwindled to nothing. Full signal strength and no delivery sums them up. And they don't want to know.
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2014-11-14
- Comments
-
Me and my wife bought a dongle/ broadband from Three and have since had to buy another 3 sim cards for it! The internet is intermittent and constantly cut outs. We have rung them more times than I can remember and every time they try sell us more products!...the last call they wanted £50 for a new dongle and for us to up the monthly contract by £5! We are currently on a 10gb/ £15 a month plan and barely use any of the data as no websites will load! I have got sick of the excuses and have now finally cancelled the contract, our last bit of internet runs out in a couple of weeks. We have finally decided to pay for Wifi installation to avoid this thieving, cheating, corporate company. Please do not feed this company with anymore of your hard earned money as they will not give you the service they promise!
- Location
-
- Location
- Horsham
- Reviewing
- Three Mobile
- Date
- 2020-06-22
- Comments
-
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.