379 Customer Reviews over 10 pages
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- Location
- Shropshire
- Reviewing
- Three Mobile
- Date
- 2020-06-16
- Comments
-
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
- Location
-
- Location
- London SE5
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-02-17
- Comments
-
I purchased the 5g hub at £20 per month so I could cancel if it wasn't strong enough for my property. In fact its £24 per month and I had to try to cancel twice. I was then charged another 2 months on top even though it hasn't been in use. 3 then sent the debt straight to a collection agency who are hounding me. I'm autistic and regardless its poor quality, inaccurately advertised, cust service is rubbish and has left me much more out of pocket than I should be. Disgusting behaviour.
- Location
-
- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2020-04-17
- Comments
-
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
- Location
-
- Location
- Purley area (south of)
- Reviewing
- Three Mobile
- Date
- 2010-12-09
- Comments
-
3-MOBILE are not trustworthy!
I do not advise people not to deal with them but to knows this fact from someone with three years experience!
PHONES
On paper everything looks the best in the market but I experienced intermittent mobile broadband signal failure join my phone and have left now to pay more elsewhere in three hope of better quality and lesso lies about " network upgrades etc". I also suffered dozens of nuisance calls for weeks from their Retention team owing me hot deals when I got a PAC code to leave...and that was a torturous process that took ages. As I told them, if only you valued and really looked after your existing customers instead of chasing new business so much you might not piss them off so much they just want to get away at all costs! Many upgrade offers are just old stock they are trying to get rid of for a fast profit...always shop around and NEVER accept what you are initially offered. That is 3-Mobile's game in a nutshell, as is apparently anything something but afterwards secretly giving less our not doing it. They rely on talking customers into submission and on their innocence and/or apathy! It is the Eastern way!
USB Broadband
Half decent service but with intermittent failure. Lost it completely for a month. Sometimes.Indian customer service may say we will put a credit on your account but thry will not...shocking liars, comes naturally, will say anything really but it rarely comes to pass, though the USB dongle people are better than the phone side.to be fair.
I agreed a deal for a laptop + MiFi yesterday but am calling back to check the entire deal & the vfull specs of the machine as I smell a rat. If so I will cancel and never deal with them again.
Your MUST take notes of everything you are told in detail and keep them all as back up for your case in future with 3-Mobile...a very tricky company indeed. I spent time in the East and know what they are like...not to be taken at face value I assure you!
Conclusion: DODGY
- Location
-
- Location
- Bedford
- Reviewing
- Three Mobile
- Date
- 2023-04-03
- Comments
-
I went with 3 mobile (using a MiFi router) as I wasn't sure how long I would be at this address and the only other option seemed to be Satellite. Speeds have been incredibly poor - no more than 9mbps, but usually under 5 - since I have been here and often drops out. Customer service response is always the same as "status checker" on the internet - "we are working on masts in your area", which seems to be permanent, and in 18 months there has been no improvement. If it wasn't for the cancellation fee I would have changed months ago. The worst internet I have ever had - and I have lived in remote areas in Brazil with better service!
- Location
-
- Location
- Medway
- Reviewing
- Three Mobile
- Date
- 2020-11-29
- Comments
-
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
- Location
-
- Location
- Wiltshire
- Reviewing
- Three Mobile
- Date
- 2016-04-07
- Comments
-
This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.
1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.
2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!
3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!
4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.
I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...
I would seriously think twice before opting to use them.
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2014-11-14
- Comments
-
Me and my wife bought a dongle/ broadband from Three and have since had to buy another 3 sim cards for it! The internet is intermittent and constantly cut outs. We have rung them more times than I can remember and every time they try sell us more products!...the last call they wanted £50 for a new dongle and for us to up the monthly contract by £5! We are currently on a 10gb/ £15 a month plan and barely use any of the data as no websites will load! I have got sick of the excuses and have now finally cancelled the contract, our last bit of internet runs out in a couple of weeks. We have finally decided to pay for Wifi installation to avoid this thieving, cheating, corporate company. Please do not feed this company with anymore of your hard earned money as they will not give you the service they promise!
- Location
-
- Location
- Torquay
- Reviewing
- Three Mobile
- Date
- 2016-05-11
- Comments
-
I regret signing up with 3 mobile. They emphasize that they offer "unlimited broadband" - but what is the point when it is so slow you just give up attempting to use it? I swapped a 3-Mobile SIM for an O2 sim and the time to load the same page on a website went from 17 minutes to 3 seconds. Only use 3-Mobile if you want usable connectivity before 2pm in the day.
- Location
-
- Location
- N.I
- Reviewing
- Three Mobile
- Date
- 2020-07-06
- Comments
-
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-07-20
- Comments
-
The experience with Three has been awful.
I share my experience hoping to avoid the same nightmare to others.
I decided to give a chance and test the mobile broadband. I tried for 13 days but the quality of the network was terrible. I decided therefore to cancel the contract within the 14 days and to return the router. (option allowed by the contract)
The customer service told that there was no problem.
However after few days I received an invoice for more than 28 pounds. (the contract was for 25 pounds per month but I cancelled after 13 days due to the terrible quality)
I called the customer service to complain and they told me that the invoice was not for the data but because they still didn't register the return of the router and that I should not worry about it.
Unfortunately someone from the company called me again twice, telling that the invoice was due because I used data for the 13 days.
I clearly stated that it was not logic at all and that despite I could almost not use the system due to the poor service, in the worst case scenario I should have only paid a pro-rata for the 13 days and not double of the amount.
I called back the customer service and they again confirmed me that the amount was not due, and that they were going to take care of it.
Despite of such assurance, I kept receiving calls from another number telling me that the invoice was due!
To be noted that the customer service was using very poor English, difficult to understand.
In summary I absolutely suspect that such practice is close to be illegal and aimed to make money from deceived customers.
In summary:
- the offer to try for 15 days if false!! You will be asked to pay double the amount;
- the service offered by the customer support is extremely poor from a language point of view, and from a content perspective.
- the coverage of the network is absolutely terrible in London and for this poor service Three is trying to charge double of the market price, even during the test period!!
- Avoid Three offers!!!
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2022-08-10
- Comments
-
Really cant beat 3 Mobile 5g BB package I was truly astonished at the speed I was getting 175mbs download over Wifi can vary from device to device but plug an ethernet cable in and i get 250mbs+ only small grip it Upload speed could be better Just over 10Mbs but that's enough for what i do
- Location
-
- Location
- Bolton
- Reviewing
- Three Mobile
- Date
- 2019-12-26
- Comments
-
Mobile broad band worked fine for 16 months then 0.6 to 1.8 gb same location 24 month contract y should I pay for something I am not receiving cowboys
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2019-01-20
- Comments
-
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
- Location
-
- Location
- Wakefield, West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2014-10-30
- Comments
-
Over the last week, these are the results of trying to download updates/win10 preview. TomTom 32Mb update - estimated time 29hours, New PC Widows 8.1 updates - failed twice to complete. Win10 3.6GB download - estimated time 5 days!
Service absolutely unfit for purpose with pages unavailable, timeouts and some download speeds showing 0kb/s , maximum I've had is 93Kb/s. 3 shop told me there were problems with masts in Wakefield area. 3 technician told me nothing wrong with masts in Wakefield area. After 30 minutes on the phone and various undisclosed diagnostic tests, they sort of admitted something wasn't quite right. However it would take 7 days to fix it.As 3 Mobile is my only link to the internet and the need to be able to use it anywhere in the UK, this reply was unacceptable.So, I've now got several PCs ( 2 new) requiring Updates a new TomTom that I can't register or download updates for and I'm continually having to retry accessing the Terminal Cancer support groups I need for my condition. In addition, we cannot access my wife's internet banking service in Crete. All this seems to have no effect on 3 Mobile getting their finger out to help me. They used to be good, but they really are rubbish now!
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2017-09-03
- Comments
-
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
- Location
-
- Location
- Exeter
- Reviewing
- Three Mobile
- Date
- 2023-03-02
- Comments
-
We decided to try the 4g home hub as internet speeds and reliability are vital for my wife who works for the NHS from home three days a week. (The other days she works in the hospital). From the start the speeds were nothing like as advertised. Our old adsl connection were as fast (between 4 and 6 mbps) and the reliability of service was woeful. I (foolishly) persuaded her to stick with it to see what happened. What happened after 4 months of frustration and unreliability is that we cancelled the agreement subject to having to pay almost £350 for a service that was so pathetic that it is disgraceful that any company can be allowed to trade with such misleading and false claims. Presumably this is how they make their money. AVOID THIS COMPANY AT ALL COST. WE ARE LOSING £350… DON’T BE NEXT
- Location
-
- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2022-10-16
- Comments
-
Terrible. This should be a 5g speed/service? It takes more than 1 min to upload a 50-sec video on the web. When we do some research online we spend more time waiting for the page to be found and opened that the time that we spend working. Absolutely a negative experience. We will return it for sure.
- Location
-
- Location
- Manchester UK
- Reviewing
- Three Mobile
- Date
- 2018-08-18
- Comments
-
you go cheap and you pay the price. Three are cheap for a reason but there's always someone who will bite. I was one of them. Cheap price for internet but connectivity intermittent and unreliable. And when cancelling, expect to be on the phone for some time as they try and try to get you to stay with them, giving excuse after excuse and then saying that there's an early termination fee that they're unable to waive. My recommendation, go with the providers that are most recognisable. They charge more but again, you get what you pay for.
- Location
-
- Location
- Ireland
- Reviewing
- Three Mobile
- Date
- 2009-07-29
- Comments
-
im suppose to have 3.60 mbps but only have 0.13 mpps from 3 g mobile here in ireland pay as you go
- Location
-
- Location
- East Acton
- Reviewing
- Three Mobile
- Date
- 2020-01-13
- Comments
-
I bought 3's Huawei 4G mobile wifi unit on 9 January 2020. Back at my location in Acton the download speed never got above 2Mbps in the first 48 hours and there were losses of connection about every 5 minutes. When I went back to their Westfield store at 18:00 on 11 January they filed a Customer Technical Request and said that their technicians would call me within 48 hours. By 19:00 on 13 January I had not received a call from 3's technical services. None of my regular download speed checks had got above 2 Mbps in the intervening 2 days, and there were still losses of the connection every 10 minutes. I explained the problem to shop staff. They could only let me wait 10 minutes until the manager had time. I explained the problem to the manager. He called 3's customer relations department. We both sat there for 15 minutes waiting for 3's customer relations department to answer. I was then asked to explain the problem again, told that my contract could not be cancelled, and told to wait while I was passed to the technical support department. When connected, I was asked to explain the whole problem again. The technical support person then said he was passing my call to the customer cancellations department, as he could not decide on a cancellation himself. I declined to explain the problem yet again, and demanded a written confirmation of my cancellation. The technical support person said the customer cancellations department would call me back in about 48 hours.
I have cancelled the direct debit. 3 is withholding my money with insufficient grounds.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-02-02
- Location
-
- Location
- Halifax
- Reviewing
- Three Mobile
- Date
- 2020-05-27
- Location
-
- Location
- Milton Keynes
- Reviewing
- Three Mobile
- Date
- 2021-03-14
- Comments
-
Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-03-16
- Comments
-
I use my 3 phone as my work phone on a day to day basis and run by own business. There has been very poor signal at my place of work for 8 weeks now, numerous client calls have cut out half way through and I have lost significant amounts of business. Despite 3 saying this will not be sorted for some time they are unwilling to allow me to terminate my contract without paying a huge early termination charge. In my view they have breached my contract by no longer providing a working network. I originally signed up with 3 because I was told they had good coverage in my work place, this is no longer the case and they will not let me leave. I have spent hours on the phone to them with no success.
- Location
-
- Location
- Haverfordwest
- Reviewing
- Three Mobile
- Date
- 2020-07-10
- Comments
-
The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- Three Mobile
- Date
- 2019-01-04
- Comments
-
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
- Location
-
- Location
- Somerset
- Reviewing
- Three Mobile
- Date
- 2022-10-28
- Comments
-
Their broadband service is horrendous! I've been with them a few years now and I average connection speeds of 1-2mbs!
For a period of 2 months, I actually got speeds of 20-30mbs but that was it!
Full signal on the router yet I suspect they are throttling the speed.
Too many users and not enough bandwidth!
As for their customer service, the worst I've ever experienced. Call centre in India where they haven't a clue and read from a script. They then try selling you even more rubbish when you're not happy with what you currently have! 2 hours, 3 operators and if I'm honest, I could barely understand them!
I went with 3 as I didn't have to worry about having a landline! Lesson learnt. Once the contract is up, I'll be cancelling and going to a fixed connection.
I've been with them since they began and their whole service has gotten worse each year.
I'd think long and hard if you're considering using them for Broadband. They're not a service I would recommend.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2017-08-13
- Comments
-
crap . very bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days of internet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried to steal money but saying i run out of it. Shame on three! DON'T sign with them, they are thieves!
- Location
-
- Location
- Hackney
- Reviewing
- Three Mobile
- Date
- 2010-01-30
- Comments
-
I have rigged up a homemade antenna on the roof to get the most signal - 4/5 bars - and this mobile internet is still SLOW. During the weekend and after 5ish on weekdays, it gets noticeably worse, which means pretty awful. It is certainly better than having no internet at all, but I don't see this as being an alternative to proper BB. The CS is fine, but they obviously can't do anything about this. They say that they are doing a signal upgrade sometime next year, but who knows?
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2020-08-13
- Comments
-
Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2018-02-03
- Comments
-
Been with Three for over 5 years, but today has been a very bad day for our relationship...
Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a replacement SIM for the one being blocked. I said yes as ultimately we will replace stolen phone. CSR ordered phone and told me I had to £5+ for new SIM. I reluctantly agreed. CSR then says that was all done, though we also blacklisted the stolen phone too via IMEI, which I read out. I thanks CSR and hang up.
10-15 mins pass and I realise I need to call a customer and dial number on my phone. Recorded message tells me I can’t call that number. Odd, I think.. I’ll try another number. Same recording plays. It then dawns on me what’s happened. CSR has somehow managed to block my SIM, despite me specifically giving them my Son’s phone number.
I call 333 again (from Wife’s phone) and speak to another CSR and explain situation. They can see that block has been made but advise they can’t reverse it, as a new SIM has already been registered and sent out. I’d will have to wait the 4-5 days for new SIM to arrive. Not acceptable to me, as my number is an advertised business number used by me regularly and by customers to call me. It’s also part of various security systems whereby texts are sent to allow me to login to systems and to inform me of any security breaches on my vehicle and other systems. I can’t wait 4-5 days. I head to Three store and explain situation and get a new SIM. in store CSR completes migration of number to new SIM and tells me it’ll be working in around 30 mins.
1 hour passes, still no service with new SIM installed, so I contact Three again. First via Twitter support account and then via Webchat, at their request. Spend over two hours waiting for Chat CSR to read details from account and investigate solution. Told again there is nothing they can do, as new SIM is activated to my number and that’s in the post.
So now I have no phone, no mobile internet and no means to resolve it for days. What’s worse is this isn’t the first time Three have made an error like this either. Last time, I tried to upgrade my Son’s plan, as he needed more data. Again, CSR managed to mix mine and my Son’s accounts and changed plan on my phone, which was actually a downgrade, as I was on a much higher call and data plan. Again told me I’d have to wait for it to be fixed. That time is was a whole month, as it needed to wait until the next billing cycle.
Why are CSR staff not able to resolve such issues? I can’t believe that no one at Three/Hutchinson Telecom could have resolved this. But no one seemed to what to try and now I am leaving and taking all three mobile phone accounts with me.
“When stuff sucks... #makeitright”. Yeah, right!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-13
- Comments
-
The worst experience ever! I switch to 5G broadband wanting to reduce cost of broadband and stop paying for line rental. Even though I live in central London the 5G signal kept dropping, latency and drops in connectivity were common. Hours wasted with tech support on the phone they finally agreed to allow me to terminate contract and send equipment back. Five months later I’ve realised they are still taking payments and now are telling me there is no evidence of agreement to allow me to terminate contract early. I’ve raised complaint and am still waiting on outcome. Whatever you do get everything in writing and take names of whom you spoke to. Do NOT trust!!!
- Location
-
- Location
- Crediton Devon
- Reviewing
- Three Mobile
- Date
- 2019-10-28
- Comments
-
Had 2 years good service, last month it stopped,a month latter after being tied into another 24 month contract with the promise the better router would work, still no internet, no exaggeration 30 phone calls latter hours on the phone, more lies than would be believed from the technicians and network team ie, were working on it,the account is set up wrong, the sim card is faulty,give us a week while we work on the mast, we will phone you back, etc just a few examples, they are trained to lie so to close the case down, I have never met such a bunch of liars,and hope never to come across this company again, your ok if things work, but if you have to contact them beware,it seems they take pleasure in your stress and make life very difficult, got through to customer relations today to be told we cant provide you with a service because we've upgraded to 4/5g and that's not in your area, and wont be mainting the old equipment where you were getting your signal from.
- Location
-
- Location
- Coatbridge
- Reviewing
- Three Mobile
- Date
- 2019-07-02
- Comments
-
Avoid this company at all costs. I cancelled my account in 2016 and moved to EE. They said my account was cancelled. Two years down the line we noticed that three were still taking monthly ditect debits from our account. We didn’t use the phone in two years and was charged £800!! When we initiated a complaint with customer service we ended up speaking to a helpdesk abroad. They said because we didn’t use the PAC code to transfer to EE, they started taking payments from us again. Mobile phone companies have changed their policy as of yesterday and they now have to inform you if they keep your account open. However three should be ashamed of themselves. An absolute shambles of a company...
- Location
-
- Location
- Wolverhampton
- Reviewing
- Three Mobile
- Date
- 2018-12-27
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-08-11
- Comments
-
On my first night of using the mobile router I knew I made a big mistake. Incredibly slow connection which in reality was worse than using my mobile as a hotspot. I couldn't register online as it kept wanting to send my an ID to the telephone number of the mobile router. Customer service is very elusive.
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2022-04-26
- Comments
-
We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
- Location
-
- Location
- stockport
- Reviewing
- Three Mobile
- Date
- 2011-02-20
- Comments
-
what a bag of garbbage very poor conectability and download speeds never use them again and would never recomend them
- Location
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