Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

Sort:
Provider    
Satisfaction    
Service  (Sorted)  
Speed    
Reliability    
Cheapest Broadband    
1
Zen

Zen

Based on 3863
customer ratings for Zen since 2009-04-07


See 153 reviews

4.2 stars
4.5 stars
3.7 stars
4.2 stars
  • Satisfaction
    4.2 stars
  • Customer Service
    4.5 stars
  • Speed
    3.7 stars
  • Reliability
    4.2 stars
£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
  • Satisfaction
    4.2 stars
  • Customer Service
    4.5 stars
  • Speed
    3.7 stars
  • Reliability
    4.2 stars

Based on 3863
customer ratings for
Zen
since 2009-04-07


See 153 reviews

£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
2
Community Fibre

Community Fibre

Based on 95
customer ratings for Community Fibre since 2016-02-09


See 3 reviews

4 stars
4.2 stars
4 stars
4 stars
  • Satisfaction
    4 stars
  • Customer Service
    4.2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
£20.00 per month

£240 first year cost

Go to site
  • Satisfaction
    4 stars
  • Customer Service
    4.2 stars
  • Speed
    4 stars
  • Reliability
    4 stars

Based on 95
customer ratings for
Community Fibre
since 2016-02-09


See 3 reviews

£20.00 per month

£240 first year cost

Go to site
3
Truespeed

TrueSpeed

Based on 87
customer ratings for TrueSpeed since 2016-06-17


See 2 reviews

3.9 stars
4.1 stars
3.9 stars
4 stars
  • Satisfaction
    3.9 stars
  • Customer Service
    4.1 stars
  • Speed
    3.9 stars
  • Reliability
    4 stars
£29.99 per month

£360 first year cost

Go to site
  • Satisfaction
    3.9 stars
  • Customer Service
    4.1 stars
  • Speed
    3.9 stars
  • Reliability
    4 stars

Based on 87
customer ratings for
TrueSpeed
since 2016-06-17


See 2 reviews

£29.99 per month

£360 first year cost

Go to site
4
Gigaclear

Gigaclear

Based on 608
customer ratings for Gigaclear since 2015-05-18


See 41 reviews

3.9 stars
3.8 stars
3.9 stars
3.8 stars
  • Satisfaction
    3.9 stars
  • Customer Service
    3.8 stars
  • Speed
    3.9 stars
  • Reliability
    3.8 stars
£24.00 first 18 months

£288 first year cost

Go to site
  • Satisfaction
    3.9 stars
  • Customer Service
    3.8 stars
  • Speed
    3.9 stars
  • Reliability
    3.8 stars

Based on 608
customer ratings for
Gigaclear
since 2015-05-18


See 41 reviews

£24.00 first 18 months

£288 first year cost

Go to site
5
Hyperoptic

Hyperoptic

Based on 1020
customer ratings for Hyperoptic since 2012-02-08


See 218 reviews

3.7 stars
3.8 stars
3.8 stars
3.7 stars
  • Satisfaction
    3.7 stars
  • Customer Service
    3.8 stars
  • Speed
    3.8 stars
  • Reliability
    3.7 stars
£18.99 first 12 months

£238 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.7 stars
  • Customer Service
    3.8 stars
  • Speed
    3.8 stars
  • Reliability
    3.7 stars

Based on 1020
customer ratings for
Hyperoptic
since 2012-02-08


See 218 reviews

£18.99 first 12 months

£238 first year cost

£9.99 upfront cost

Go to site
6
Plusnet

Plusnet

Based on 60972
customer ratings for Plusnet since 2009-04-02


See 3458 reviews

3.3 stars
3.5 stars
2.8 stars
3.2 stars
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.2 stars
£18.99 first 18 months

£228 first year cost

Go to site
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.2 stars

Based on 60972
customer ratings for
Plusnet
since 2009-04-02


See 3458 reviews

£18.99 first 18 months

£228 first year cost

Go to site
7
John Lewis Broadband

John Lewis Broadband

Based on 3007
customer ratings for John Lewis Broadband since 2012-08-04


See 765 reviews

2.9 stars
3.3 stars
2.5 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars
£18.75 first 12 months

£225 first year cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 3007
customer ratings for
John Lewis Broadband
since 2012-08-04


See 765 reviews

£18.75 first 12 months

£225 first year cost

Go to site
8
Virgin Media

Virgin Media

Based on 181462
customer ratings for Virgin Media since 2009-04-06


See 3990 reviews

3.2 stars
3.2 stars
3.1 stars
3.2 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
£24.00 first 18 months

£323 first year cost

£35.00 upfront cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 181462
customer ratings for
Virgin Media
since 2009-04-06


See 3990 reviews

£24.00 first 18 months

£323 first year cost

£35.00 upfront cost

Go to site
9
NOW Broadband

NOW Broadband

Based on 2443
customer ratings for NOW Broadband since 2016-09-23


See 340 reviews

2.9 stars
3.1 stars
2.6 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 2443
customer ratings for
NOW Broadband
since 2016-09-23


See 340 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
10
Sky

Sky

Based on 189988
customer ratings for Sky since 2009-04-02


See 1973 reviews

2.8 stars
3.1 stars
2.4 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars
£26.00 first 18 months

£322 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 189988
customer ratings for
Sky
since 2009-04-02


See 1973 reviews

£26.00 first 18 months

£322 first year cost

£9.95 upfront cost

Go to site
11
EE

EE

Based on 28981
customer ratings for EE since 2012-11-06


See 1535 reviews

2.9 stars
3.1 stars
2.5 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 28981
customer ratings for
EE
since 2012-11-06


See 1535 reviews

£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
12
Vodafone

Vodafone

Based on 10786
customer ratings for Vodafone since 2015-10-06


See 1079 reviews

2.9 stars
3 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£19.50 per month

£234 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 10786
customer ratings for
Vodafone
since 2015-10-06


See 1079 reviews

£19.50 per month

£234 first year cost

No upfront cost online

Go to site
13
KCOM

KCOM

Based on 3061
customer ratings for KCOM since 2009-04-04


See 103 reviews

2.6 stars
2.9 stars
2.4 stars
2.7 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars
£29.99 first 6 months

£420 first year cost

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 3061
customer ratings for
KCOM
since 2009-04-04


See 103 reviews

£29.99 first 6 months

£420 first year cost

Go to site
14
Direct Save Telecom

Direct Save

Based on 1003
customer ratings for Direct Save since 2010-03-30


See 444 reviews

2.7 stars
2.9 stars
2.5 stars
2.7 stars
  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 1003
customer ratings for
Direct Save
since 2010-03-30


See 444 reviews

£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
15
BT

BT

Based on 223741
customer ratings for BT since 2009-04-02


See 3174 reviews

2.8 stars
2.8 stars
2.5 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars
£24.99 first 24 months

£300 first year cost

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 223741
customer ratings for
BT
since 2009-04-02


See 3174 reviews

£24.99 first 24 months

£300 first year cost

Go to site
16
TalkTalk: For Everyone

TalkTalk

Based on 139418
customer ratings for TalkTalk since 2009-04-02


See 6266 reviews

2.6 stars
2.6 stars
2.4 stars
2.6 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars
£23.50 per month

£282 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 139418
customer ratings for
TalkTalk
since 2009-04-02


See 6266 reviews

£23.50 per month

£282 first year cost

No upfront cost online

Go to site
17
italk

italk

Based on 143
customer ratings for italk since 2018-09-25


See 56 reviews

2.3 stars
2.5 stars
2.1 stars
2.1 stars
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars
£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 143
customer ratings for
italk
since 2018-09-25


See 56 reviews

£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
18
Shell Energy Broadband

Shell Energy

Based on 1263
customer ratings for Shell Energy since 2017-08-23


See 513 reviews

2.3 stars
2.5 stars
2.3 stars
2.3 stars
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars
£15.99 first 18 months

£192 first year cost

Go to site
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars

Based on 1263
customer ratings for
Shell Energy
since 2017-08-23


See 513 reviews

£15.99 first 18 months

£192 first year cost

Go to site
19
Onestream

Onestream

Based on 277
customer ratings for Onestream since 2019-05-23


See 131 reviews

2 stars
2 stars
2.2 stars
2.2 stars
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars
£19.95 per month

£239 first year cost

Go to site
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 277
customer ratings for
Onestream
since 2019-05-23


See 131 reviews

£19.95 per month

£239 first year cost

Go to site