Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

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Service    
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Cheapest Broadband    
1
BT

BT

Based on 222681
customer ratings for BT since 2009-04-02


See 3134 reviews

2.8 stars
2.8 stars
2.5 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars
£27.99 first 24 months

£346 first year cost

£10.00 upfront cost

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 222681
customer ratings for
BT
since 2009-04-02


See 3134 reviews

£27.99 first 24 months

£346 first year cost

£10.00 upfront cost

Go to site
2
Community Fibre

Community Fibre

Based on 89
customer ratings for Community Fibre since 2016-02-09


See 3 reviews

4.1 stars
4.3 stars
4 stars
4 stars
  • Satisfaction
    4.1 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
£20.00 per month

£240 first year cost

Go to site
  • Satisfaction
    4.1 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    4 stars

Based on 89
customer ratings for
Community Fibre
since 2016-02-09


See 3 reviews

£20.00 per month

£240 first year cost

Go to site
3
Direct Save Telecom

Direct Save

Based on 993
customer ratings for Direct Save since 2010-03-30


See 437 reviews

2.7 stars
2.9 stars
2.5 stars
2.7 stars
  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 993
customer ratings for
Direct Save
since 2010-03-30


See 437 reviews

£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
4
EE

EE

Based on 28786
customer ratings for EE since 2012-11-06


See 1530 reviews

2.9 stars
3.1 stars
2.5 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

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  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 28786
customer ratings for
EE
since 2012-11-06


See 1530 reviews

£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
5
Gigaclear

Gigaclear

Based on 591
customer ratings for Gigaclear since 2015-05-18


See 38 reviews

3.9 stars
3.8 stars
3.9 stars
3.9 stars
  • Satisfaction
    3.9 stars
  • Customer Service
    3.8 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars
£25.00 first 18 months

£300 first year cost

Go to site
  • Satisfaction
    3.9 stars
  • Customer Service
    3.8 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars

Based on 591
customer ratings for
Gigaclear
since 2015-05-18


See 38 reviews

£25.00 first 18 months

£300 first year cost

Go to site
6
Hyperoptic

Hyperoptic

Based on 989
customer ratings for Hyperoptic since 2012-02-08


See 205 reviews

3.7 stars
3.8 stars
3.8 stars
3.7 stars
  • Satisfaction
    3.7 stars
  • Customer Service
    3.8 stars
  • Speed
    3.8 stars
  • Reliability
    3.7 stars
£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.7 stars
  • Customer Service
    3.8 stars
  • Speed
    3.8 stars
  • Reliability
    3.7 stars

Based on 989
customer ratings for
Hyperoptic
since 2012-02-08


See 205 reviews

£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
7
italk

italk

Based on 133
customer ratings for italk since 2018-09-25


See 45 reviews

2.3 stars
2.5 stars
2.1 stars
2.1 stars
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars
£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 133
customer ratings for
italk
since 2018-09-25


See 45 reviews

£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
8
John Lewis Broadband

John Lewis Broadband

Based on 2973
customer ratings for John Lewis Broadband since 2012-08-04


See 750 reviews

2.9 stars
3.3 stars
2.5 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars
£19.00 first 12 months

£228 first year cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 2973
customer ratings for
John Lewis Broadband
since 2012-08-04


See 750 reviews

£19.00 first 12 months

£228 first year cost

Go to site
9
KCOM

KCOM

Based on 3041
customer ratings for KCOM since 2009-04-04


See 97 reviews

2.6 stars
2.9 stars
2.4 stars
2.7 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars
£24.99 first 6 months

£390 first year cost

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 3041
customer ratings for
KCOM
since 2009-04-04


See 97 reviews

£24.99 first 6 months

£390 first year cost

Go to site
10
NOW Broadband

NOW Broadband

Based on 2324
customer ratings for NOW Broadband since 2016-09-23


See 304 reviews

2.9 stars
3.1 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2324
customer ratings for
NOW Broadband
since 2016-09-23


See 304 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
11
Onestream

Onestream

Based on 246
customer ratings for Onestream since 2019-05-23


See 117 reviews

2 stars
1.9 stars
2.2 stars
2.1 stars
  • Satisfaction
    2 stars
  • Customer Service
    1.9 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars
£19.95 per month

£239 first year cost

Go to site
  • Satisfaction
    2 stars
  • Customer Service
    1.9 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 246
customer ratings for
Onestream
since 2019-05-23


See 117 reviews

£19.95 per month

£239 first year cost

Go to site
12
Plusnet

Plusnet

Based on 60321
customer ratings for Plusnet since 2009-04-02


See 3405 reviews

3.3 stars
3.5 stars
2.8 stars
3.2 stars
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.2 stars
£18.50 first 12 months

£222 first year cost

Go to site
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.2 stars

Based on 60321
customer ratings for
Plusnet
since 2009-04-02


See 3405 reviews

£18.50 first 12 months

£222 first year cost

Go to site
13
Shell Energy Broadband

Shell Energy

Based on 1167
customer ratings for Shell Energy since 2017-08-23


See 456 reviews

2.4 stars
2.5 stars
2.3 stars
2.3 stars
  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars
£17.99 first 18 months

£216 first year cost

Go to site
  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars

Based on 1167
customer ratings for
Shell Energy
since 2017-08-23


See 456 reviews

£17.99 first 18 months

£216 first year cost

Go to site
14
Sky

Sky

Based on 189098
customer ratings for Sky since 2009-04-02


See 1922 reviews

2.8 stars
3.1 stars
2.4 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars
£28.00 first 18 months

£336 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 189098
customer ratings for
Sky
since 2009-04-02


See 1922 reviews

£28.00 first 18 months

£336 first year cost

No upfront cost online

Go to site
15
SSE

SSE

Based on 4247
customer ratings for SSE since 2015-02-12


See 448 reviews

3.1 stars
3.4 stars
2.8 stars
3 stars
  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars
£23.00 first 18 months

£276 first year cost

Go to site
  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 4247
customer ratings for
SSE
since 2015-02-12


See 448 reviews

£23.00 first 18 months

£276 first year cost

Go to site
16
TalkTalk: For Everyone

TalkTalk

Based on 138805
customer ratings for TalkTalk since 2009-04-02


See 6181 reviews

2.6 stars
2.6 stars
2.4 stars
2.6 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 138805
customer ratings for
TalkTalk
since 2009-04-02


See 6181 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
17
Truespeed

TrueSpeed

Based on 78
customer ratings for TrueSpeed since 2016-06-17


See 2 reviews

3.8 stars
4 stars
3.9 stars
3.9 stars
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars
£29.99 per month

£360 first year cost

Go to site
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars

Based on 78
customer ratings for
TrueSpeed
since 2016-06-17


See 2 reviews

£29.99 per month

£360 first year cost

Go to site
18
Virgin Media

Virgin Media

Based on 180515
customer ratings for Virgin Media since 2009-04-06


See 3885 reviews

3.2 stars
3.2 stars
3.1 stars
3.2 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
£28.00 first 18 months

£341 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 180515
customer ratings for
Virgin Media
since 2009-04-06


See 3885 reviews

£28.00 first 18 months

£341 first year cost

£5.00 upfront cost

Go to site
19
Vodafone

Vodafone

Based on 10592
customer ratings for Vodafone since 2015-10-06


See 1051 reviews

2.9 stars
3 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 10592
customer ratings for
Vodafone
since 2015-10-06


See 1051 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
20
Zen

Zen

Based on 3828
customer ratings for Zen since 2009-04-07


See 148 reviews

4.3 stars
4.5 stars
3.7 stars
4.2 stars
  • Satisfaction
    4.3 stars
  • Customer Service
    4.5 stars
  • Speed
    3.7 stars
  • Reliability
    4.2 stars
£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
  • Satisfaction
    4.3 stars
  • Customer Service
    4.5 stars
  • Speed
    3.7 stars
  • Reliability
    4.2 stars

Based on 3828
customer ratings for
Zen
since 2009-04-07


See 148 reviews

£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site