Vodafone Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2669 customer ratings since 2017-12-12 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews for Vodafone

Reviewer Location Reviewing Date Ratings
My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull Vodafone  
Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Vodafone  
Waited 3 weeks for activation to only find out that the address was incorrect (it was the flat above who got disconnected from her internet as a result). They then had to do a complete new order with the ‘correct’address where I had to wait another 2 weeks, to only find out the address was wrong AGAIN. It was now a different block completely. I then finally find out that my address is not on the system and therefore had to cancel it altogether. 2 weeks later anf I am still waiting for my refund. Definitely do not recommend them and not wish for anyone to endure the anger and time I have had to with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Vodafone  
Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Kent Vodafone  
Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
West Midlands Vodafone  
I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
They are lucky to even get 1 star!!! Im absolutely raging with vodafone. I have only been with them 3 weeks and i am cancelling. I signed up for fibre and my guaranteed speed was 35mgb.. that lasted maybe 5 days. Ever since then my line keeps dropping.. it even stopped working for 2 whole days, no one knew how to fix it, they just left it and eventually it came back.

My highest speed just now is 8mgb, thats on a good day, my usual is between 3-5!!! Feel like ive teleported back 10 years! Not what i am paying for at all.

The customer service is terrible as well, they just read a script and dont know what they are talking about. They have obviously been told to act overly friendly... but telling me to give my 3 year old daughter a kiss from them is more than a little inappropriate!!! Ehh who are you, and how about no?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk Vodafone  
Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.

Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.

I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Croydon Vodafone  
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Braintree Vodafone  
From the moment I switched from BT, who were excellent, I ran into issues.

Firstly, the onboarding process - it took me repeated attempts to sign up and when I did my go live date was delayed - I didnt receive any compensation (as I should according to Ofcom).

Secondly, and most importantly, the speed and quality fo the connection deterioratd rapidly. Pages wouldnt load properly. Connection would drop out randomly. Speed rarely got above 5mbps (this is FIBRE!!!), no matter what th ridiculous app said.

I raised this issue dozens of times. Each time I had to restate eveything again, go through the same poitnless diagnostics. In the end an excellent engineer from Openreach solved some of the problem, but not all and the service degraded again. Baiscally Vodafone oversold their product, and have insufficent capacity and are employing sneaky traffic shaping.

Custoemr service was atrocious. We have blindly stumbled on for a year but I finally bit the bullet and decided to leave my contract early, at great cost to myself.


Keep well away from this bunch of utter clowns. I wouldnt recommend this atrocious service to my worst enemy.

I am now worried that due to Dynamic Line Management my line has been degraded and effectivley "poisoned" by the terrible service these guys provideed and I will never get the heady, amazing speeds provided by BT ever again. I was comfortably getting 52mbps with BT, now no provided will guarantee more than 20mbps and it is all because of vodafone. It'll probably need to be reset by openreach all over agaiin.

They are ****ing useless ****s and I would never use these utter ****s again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Vodafone  
Of course you are great... until I'm asking for my money back.
I had to cancel my service due to change in work needs. It was within my cooling off period. You have taken a payment and i am trying to get it back. Numerous calls made to you. I often hang up due to the unreasonably long wait. I just got a REAL PERSON a miracle today. They went off for 'a few seconds' to look up details. They were gone at least 5 minutes and i had to hang up. some of us are at work and cannot stay on the phone for ages waiting for you. Where the hell do your agents have to go to look up details? Across the road? to another town? Why can't they look up on their computers. Your service level is terrible. I am now on hold yet again . been waiting over 25 minutes.

i try often calling from home in the evening but never get a person at all.
I am really disgusted and shall make sure to review you badly on every review site i can find. I expect you do this to people you owe money to so we give up. horrible company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
radstock Vodafone  
DO NOT USE!

Ordered my broadband on October 10th still don't have it! I've had 4 activation dates, none of which have been met. Wasted more than 22 hours of my time trying to get to the bottom of the issue and still no one can tell my what the problem is our when they will actually provide me broadband.

In the end it was easier to cancel and go elsewhere than listen to their crappy hold music or wait for another call from them that doesn't materialize.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Orpington Vodafone  
Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bilston Vodafone  
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Vodafone  
The worst broadband provider ever. Avoid it at any cost!

I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.

The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
London Vodafone  
Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ramsbottom Vodafone  
If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peebles Vodafone  
Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.

Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Charvil Vodafone  
Join Vodafone broadband in October this year total price would be £23 for existing Vodafone customers unfortunately there is no option for them to add a 5 pound discount so I have to paid £28 a month for 18 months the speed of the broadband is nowhere near what they appetising Wi-Fi is rubbish No good for streaming continually dropping out customer services are absolutely rubbish do not have a clue what they’re talking about you just get passed from department to department I’m going to cancel this contract early just to get away from Vodafone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mk Vodafone  
Worst mobile company ever,legalised rip off merchants, please don't ever get anything from this company.
  • Satisfaction
    1 star
Non US Resident Vodafone  
Absolutely and utterly useless. I have mobile.phone with broadband and felt ok lets give these a try. Massive mistake. They left me without broadband for 1.5 months after simply failing to complete the order with openreach. Twice. So so infuriating. Left.and moved to BT. Seamless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N. Ireland Vodafone  
promised 55mbs , after 5-6 oclock till midnight down to 2-3mbs . customer service is a merry go round of people reading from a script who all say the same thing. far to many layers to actually get to the person you want. spent more time on phone either waiting in ques or being passed to someone else, who would then tell you to do same thing. and if you email complaint if you have not got vodafone number it wont send. so atfer 10 calls ,an engineer visit who said nowt wrong with line . im off to pastures new. dont touch with barge pole. look at vodafone community first.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wakefield Vodafone  
Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.

TODAY IS 28 NOVEMBER 2018.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Vodafone  
I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bolton Vodafone  
This is by far the worst broadband provider I have seen in UK, slow service, continuous drop offs for broadband and sometimes it doesnt work for days. Stay away from vodafone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrow Vodafone  
When we first joined Vodafone we were getting around the advertised 30+ speed. Recently the speed has dropped alarmingly some days, when we struggle to get anything done. Now it sits around the 20 level all the time. We have never had such low speeds from any other suppliers since we started to get fibre. Unfortunately we have quite a while to run on our contract. Avoid Vodafone if you want reliable so-called super fast broadband.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Torpoint Vodafone  
Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Glasgow Vodafone  
Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Enfield Vodafone  
Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Vodafone  
Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Vodafone  
Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Uxbridge Vodafone  
Vodaphone Broadband, shambolic, Inept, liars, useless and a waste of time.

Hope that people will read this and take great note, if Vodaphone wish to respond to try and defend their shambolic performance then please feel free.

Having had Vodaphone at my previous home I made the mistake of asking them to provide my broadband service at my new property, what a mistake that has been. Prior to contracting I was assured that I would receive at least 60mbps, on the day of activation my speed was between 9 and 12mbps and has remained so despite being charged for the higher claimed speed that I would receive.

I telephoned on the Friday to report the poor speed, and advisor stated that this was because my new property still ran on copper and not fibre, however, an engineer would complete some external works on the Monday and change me over to fibre, no need to be at home and all would be up and running on Monday evening I was assured. I was also told by the advisor that I would receive a call on the Monday to confirm all was well.

Monday came and went and surprise, surprise, no call and still the same old speed of between 9 and 12mbps. On the Wednesday I contacted Vodaphone and as per normal sat in a queue for the best part of 40 minutes and to chat to yet another advisor who gave a different story. I was told by her that the colleague I spoke to on Friday should never have told me what he did, could I now remove the faceplate of my master socket and plug my line into the test socket for 24 – 48 hours and they would run some tests and give me a call. This I did only to receive no call or update. On Saturday I yet again telephoned Vodaphone only to wait yet another 30 minutes, yet another advisor agreed that there was a problem as they measured the speeds at their end only to find that I was getting the speeds that I told them from the start, Vodaphone agreed to send an engineer out for Friday 23rd November 2018 as I run my own business and being at home is rare. I received a confirmation text for the engineer, so all seemed ok.

Friday 23rd arrived, my appointment was from 1300 to 1800. My wife and I ensured we were indoors for midday so as not to miss the appointment, at around 2pm we received a call from a second line support assistant who did not seem to have a clue what she was on about, after the conversation I again telephoned Vodaphone to report the call and that the caller appeared to be confused about what it was she was meant to be doing. Yet another support assistant took the call only to tell me that an engineer’s appointment had been booked for Monday 26th November 2018, I assured her that she must be confused as I had a text from Vodaphone to confirm the engineer was booked for Friday 2rd hence the reason for taking the time off at a huge expense, she assured me I was wrong so I asked to escalate the case, a lady called Eman took over only to confirm the assistants view that the engineer would be attending Monday, I again pointed out the confirmation text from Vodaphone to say that the engineer would be out today (Friday), Eman then started to change her story and said that the call I had taken from second line support earlier that afternoon was to confirm the engineer would be calling out on Monday, when I called her a liar and instructed her to pull the voice recordings of the calls she became very defensive and again changed her story, she now stated that an engineer had called out to complete some external works but was unable to rectify the fault and that’s why they needed to get an engineer out on Monday. I told Eman she was lying and I now wanted to escalate the case further, she did her best to try and not escalate the case but I am fairly persistent.

I was next passed onto someone who claimed to be from the Directors complaints or support division, I explained the above to him in great detail and stated that I wanted a resolution by the end of the call, he went of the line for 5 – 10 minutes to try and sort things out but the long and short of his answer was that I may have been routed through a wrong exchange and my line was over 2.5kms from an exchange to I would not get the speeds that they had guaranteed me and they could and would not improve on the speed of 9 – 12mbps, staggeringly we run fibre optic cables below the sea to other countries with no issues yet Vodaphone cannot provide a fibre optic line over 2.5kms. I then asked them to send an engineer out on a weekend but he claimed no BT / Openreach engineers work on a weekend in Dover, having spoken to BT Openreach this is incorrect and Vodaphone will not pay the extra for an engineer to come out on the weekend.

When I informed them that Vodaphone was in breach of contract and misrepresentation to gain sales he said he would allow me to leave my contract early, wow what a gent and gesture, as I told you I would be leaving regardless of your gesture as you have failed to provide the service you are contracted to.

Needless to say I have now asked BT to take over my services and when the 44 mobile phone contracts are due for renewal for my business guess who will not be getting them?

I should also add that when asked about compensation I was informed that none would be given as Vodaphone do not pay compensation, well Vodaphone watch out for the Small Claims forms which will be in the post Monday for breach of contract and loss of Retention.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dover, Kent Vodafone  
Utter garbage. 9 Months of pathetic unreliable service. Once you’ve reconnected each day it’s tediously slow. We don’t even bother connecting our phones to the WiFi any more as the 4g is 100 times faster.
Gave up trying with the customer services for the good of my mental health and just gonna ride out the last 3 months of this god awful contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stirlingshire Vodafone  
I’ve got the 35mbps deal and my usual speed test is around 15 so spoke to vodafone and got it sorted for 5 mins it was ok and went back to the same and this carried on throughout my 12 month contract. Funny how they always manage to make it ok almost instantly when you contact them? Any way I cancelled giving my 30 days notice and the moment I did this my speeds are no more than 5 mbps!!! Complete joke! Now they can’t make it any better apparently, I wonder if this is because I’ve cancelled my subscription? even though it’s not supposed to expire until the end of the month, it’s basically non existent any way!!! Vodafone are a joke.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Vodafone  
Signed up for superfast 2, guaranteed speeds of +55mbps. Daytime speeds fluctuate between 5-25mbps. In the evenings it's around 5-15mbps. Have spoken to them numerous times - they finally admitted they have oversubscribed and they can't achieve those speeds. Another thing, their app is garbage, says you have 80mbps, when you have 5. Will speak with Ofcom and Trading Standards.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton Vodafone  
Had Vodafone for a while now, broadband as well as 2 mobile contracts, never had a problem....until last month. The speeds dropped to 217KBPS on my ps4. online chat is useless, reading off sheets and constantly telling you to change the frequency channels and it'll improve after 24 hours (it doesn't). phone up to get passed from department to department, honestly folks...dial up is faster. currently sat looking for a more reliable provider. just avoid them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
scotland Vodafone  
Zero stars. I don’t know where to start. Poor internet quality, engineers that didn’t show up (twice) requested to cancel which was ignored- actually set me up with a new activation date instead! All this plus call centres in a non English speaking country. Extremely poor! Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
St. Helens Vodafone  
DO NOT BUY!!!!!!
Guaranteed download speed 35mbps??
Actual download speed 3.88mbps!!!
Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
Total time on phone 1 hour and 7 minutes.
IT'S AN ABSOLUTE JOKE!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
chesterfield Vodafone  
Joined Vodafone a few years ago with their super fast 2 service and am now experiencing diabolically slow lin speeds has low as 9mbps. Told to test in safe mode.no difference. Told to use lan connection. No difference. Been contacted three times. Repeat above three times. I want out and fed up with being treated as a liar. Will complain to Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Southampton UK Vodafone  
On the Superfast 2 package and it's great. Constant speed of 74.5 mbps (Ethernet) even during peak times it stays the same. Cheap and reliable!
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
One of the worst broadband providers. Not reliable at all. Disconnects a lot. Very slow speed when I joined them they said at least I should get 40 mbps but now getting 7 mbps. In a 18 month contract. Not sure how to get rid of them
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haroldwood Vodafone  
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury Vodafone  
Reasonable speed as we are a long way from an exchange. Occasional hiccups with service, but very rare. Price is good for our service and will probably stay with Vodafone on renewal.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Plymouth Vodafone  
Hi All,
I don't know why this company even exists. I changed provider and supposed my new provider Vodafone will start on 04/10/2018. Now that I am writing is Saturday 10/11/2018 yes November it's not a mistake and I still haven't got broadband. Useless customer service, useless managers full with lies and promises. I requested all my recorded conversations and notes from my file and no one reply me yet. The biggest joke was on Monday, they send me message that I have to pay £56.65 and when I called them for maybe 50th time so far they told me that the bill is from my mobile phone and the internet that they provide me hahahaha, by the way I haven't got mobile contract with Vodafone or any other company but they insist, they even inform me the mobile number
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Vodafone  
The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West green road Vodafone  
Changed over to Vodafone from Blood Transfusion as price went sky high with those leeches that were privatised by our dear friend Margaret Thatcher,I can honestly say that Vodafone is the best I.S.P that up to now ,and I have used Talk Talk,Sky,B.T.,and Plus Net,but after 6 weeks now of utilising Vodafone they are in my opinion the real deal.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lancashire Vodafone  
Very bad customer service. Staff not helpful. Not even get the connection after 9 days. Not reliable. Regretting about buying vodafone
Manchester Vodafone  
Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
Disgusting that huge, wealthy companies have to bleed people dry.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Brighton Vodafone  
People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone

Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.

Delivery: As they stated 3 working days before switch date chosen by me.

Instructions: Simple & clear. No IT degree required.
Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
Use their app to change router name & password...makes it much easier.

1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.

All at £18 less than was quoted for the same upgrade from old supplier.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Central Hertfordshire Vodafone  
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Bournemouth Vodafone  
I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West of Scotland Vodafone  
I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.

I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Vodafone  
The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby Vodafone  
If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking Vodafone  
Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.

Totally rubbish service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whitley Bay Vodafone  
Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Warminster Vodafone  
Was good but now awlful but you still have to pay
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hereford Vodafone  
Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Switched from sky to vodafone based on price but the broadband speed never gets above 25mb
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
NEWCASTLE UPON TYNE Vodafone  
Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwich Vodafone  
I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Vodafone  
The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Shreeve Vodafone  
I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
  • Satisfaction
    2 stars
  • Speed
    2 stars
Portsmouth Vodafone  
Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Kendal Vodafone  
We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.

We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.

I will never use them for broadband again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Southampton Vodafone  
absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Vodafone  
the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Vodafone  
I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle upon Tyne we Vodafone  
No service, no customer service, waste of time. Do yourself a favour, don't bother
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall Vodafone  
I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
HI, well I ditched Origin to move to Vodafone and I am so glad I did.

Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)

Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grantham Vodafone  
Changed from Sky due to price and guaranteed min speed of 25mbs. Guaranteed speed is a joke. App said synced at 25 mbs but speed test software saying around 5 mbs. They dropped the price by 15% but it is not worth the money. Sky was very reliable, very rarely dropped out and speed was pretty consistent. I would not recommend changing to this ISP unless you are willing to put up with regular drop outs and poor speeds. You get what you pay for.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Vodafone  
THE WORST BROADBAND EVER! Thought I’d save money by getting fibre for £20 per month through Vodafone. Constantly drops out and I can’t even load webpages in less than 5 minutes. YouTube videos don’t load in 360p and the internet kicks my Xbox offline every 15 minutes. Contact Vodafone for them to tell me that my exchange is overloaded on the fibre line and that it’s an Openreach issue, and not their fault. I contact Openreach to find out that they have no idea what I’m talking about! Vodafone will just fob you off constantly. I would rather spend £100 per month if it meant I would have reliable fast internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent Vodafone  
Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
I switched from BT to vodafone in April 2018. I've never experience a problem. Switch over was painless and the service has been continuous without interruptions. (Being .7 miles from the nearest exchange may be an advantage).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Fareham Vodafone  
-Absolute rubbish
-So unreliable
-The wifi disappears on a daily basis
-Customer service is not helpful just passes you over

Cannot wait for this contract to be over and switch

Advice: DON'T GO FOR IT. IT'LL BE THE BIGGEST REGRET OF YOUR LIFE. NO JOKE.
Bristol Vodafone  
Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up

Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.

Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.

Switch to them, you won't regret ir.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Allington Vodafone  
Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
York Vodafone  
Been with them six months, absolutely terrible.

1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

4. The router is sh*t.

Stay away from this clown company.
  • Speed
    2 stars
Buckinghamshire Vodafone  
I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwick Vodafone  
Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Vodafone  
I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Vodafone  
Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.

I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.

I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
East Midlands Vodafone  
Bad customer service, very bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone  
rubbish. my broadband has been contractrd for 15Mbps download but very very often I don't even have 5Mbps!! very unstable. sure I got 25%off my bill for that but so what I'm not able to watch any movie on line! I DO NOT RECOMMEND IT!!!
  • Customer Service
    5 stars
Perth Vodafone  
The 2018 Aug/Sep Vodafone Land Line+Broadband offer: Back to stone age!!!
Comes with NO call allowance for land or mobile included. So you pay for calls or ADD £8.00 per month.
If you want international package added, its maximum 300mins (for £5 extra per month) only - cannot even pay more to get more mins.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Harrow Vodafone  
Before you consider joining Vodafone please read this!
My mum has been a loyal customer of Vodafone for 17 years. She has renewed a contract every two years and when I was 11 bought me my first mobile, a pay as you go with Vodafone. These phones eventually graduated onto contracts with mobiles as part of the payment plan. My Mum has degenerative spinal disease so cannot work and is tremendous amounts of pain every day. As I got older and started going out more both me and Mum decided that we needed reliable phones so that if I went out and Mum had a fall she could easily reach me. They are essential as I am now her full-time carer.
In January 2016 the contract was renewed and we got shiny new Samsung galaxy S6 edges! As Mum was a loyal customer and had been with Vodafone for a long time she received a discount on the plan, the total for both phones was £43.52 a month. This discount was supposed to remain in place for the 2-year contract. In other words, up until January of this year.
In November of 2016 the direct debit got cancelled by the bank, possibly due to lack of funds as Mum is disabled and cannot work. Normally if you do not pay your bill Vodafone restrict your service, yes? In our case they didn’t. From November of 2016 up until April of 2018 no payments were made and our service wasn’t restricted. We had no reason to doubt that the bill wasn’t going out as the phones never got restricted. Vodafone never sent a text, letter, email or even made a phone call to notify us that the bill was adding up.
In addition to this the line rental increased from £43.52 for both lines to £43.50 for each line, £87 a month in total. Unfortunately, I have no idea when this was changed as Vodafone’s online billing records only go back 12 months, however in August of 2017 this change had already been made. Again, Vodafone failed to inform us of this. When we finally discovered this in the April of this year, the bill was around the £900 mark.
My mum rang up to find out why this had happened and why Vodafone hadn’t notified us of the failure of billing. She was instantly blamed by Vodafone for not paying the bill and told that it was her fault. Our lines were also restricted. It was finally agreed after many hours of fighting that we would keep our phones and pay £45 a month. £14.25 per line rental totalling £28.50 a month. This is bringing the bill down by a whopping £16.50 a month. We are also now on SIM only contracts and with two and a half year old phones that are beginning to break down.
After a lot of arguing we were finally put through Customer Relations and began speaking with a lady named Sheetal. She has since agreed that the discount was removed prematurely and has refunded us that money, £171 (she claimed it added up to), however I cannot find a refund of this amount on the account anywhere, instead one £130 in March (which is before we even found out about the bill) and one for £66 in May. When I asked Sheetal if she had compared the data usage of our phones against the months where there was no payments made she said she didn’t have the statements and that it would take 48-72 hours to get them and that she would ring us back on the Saturday. That was a week an’ half ago. We are still waiting for a return call from her.
As of the 17th of August 2018 the bill is £707.59.
Despite Mum paying the agreed amount of £45 a month we have had our mobile service frequently restricted. This happens at least twice a month. It has also happened while I’ve been out and heartbreakingly my mum had a fall, which in itself is not that uncommon, and normally she can reach me but since Vodafone had restricted our service she couldn’t call anyone and was stuck on the floor where she had fallen for over two hours. This left her in agony for several days and made me feel extremely guilty. I have since stopped going out in case it happens again.
Two days ago, our service was again restricted despite the payment being made and again we rang up and had an argument with customer relations. Eventually our lines were reconnected and we were told we would receive a call from Sheetal today (30/8/18.) Instead we got a phone call from a man called Asif Shekh. He asked for Mum to pay the bill of over a three month payment plan, £200+ a month (forgive me for not working it out.)
When Mum tried to explain what the she was disabled and that she would never be able to pay over three months he abruptly cut her off and very rudely said ‘Yes, I know that and your daughter helps you. I’ve read the notes.’ If he had read the notes, then he must have read that £45 is all we can afford a month. Why after reading that did he ask for a three month payment plan? When she explained again that she couldn’t pay that much and that £45 is all she can afford he threatened her with our phone numbers being deleted and being taken to court. This left my mum in tears fearing bailiffs. We are now waiting for Sheetal to ring tomorrow (hopefully.)
Ultimately my argument with Vodafone is that they will not admit they made a mistake in failing to either restrict our lines when the bill stopped going through or send out a letter, make a phone call or send a text to inform us. It isn’t about the bill anymore, I just wish they would admit they were wrong and take ownership of the suffering they are putting my mum through.
My advice to any potential Vodafone customer is to run to another company as fast as humanly possible. As if this is how they treat loyal customers I can only dread to think of how they would treat new customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Vodafone  
AVOID. Since we swapped to Vodafone weve had no email for 2 months and awful drop outs on both wifi and internet. 2 Months of phoning Customer service being promised call backs that never happened and then being told theres nothing wrong with the speed so we have to suc it up. Well my mobile is with Vodafone and as soon as that contracts up ...guess?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newbury Vodafone  
I found it shockingly difficult to speak to anyone who knows what's in the package I signed up for. Everyone I've spoken to about an item which didn't arrive in the post fobs me off to a different department, then i'm put on hold for 10mins in between each question. eventually they explain I have to wait 10 working days. Just another way to stop me trying to resolve the problem for a while.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Stockport Vodafone  
I would recommend vodafone to anyone who fancies living without internet for two months. If not, then avoid at all costs. I wish I could comment on the speed but we are still currently waiting for an engineer to pay us a visit. Our first scheduled visit around the start of July had to be cancelled. However, when my partner tried to cancel it he was told that he couldn’t. When the engineer arrived to find that no one was in he called my partner and shouted abuse at him down the phone. Vodafone then rescheduled our appointment for two weeks time. The engineer did not turn up. When we contacted vodafone they had no idea why the engineer didn’t turn up and said they would call in a few days with information. Eventually we had to call them as they had forgotten to call us back. They rescheduled AGAIN for two weeks time on the 1st of August. During our wait, a member of the vodafone team accessed my partners personal details and messaged him on whatsapp which was completely inappropriate. The engineer failed to visit again and when we contacted vodafone, like the last time, they said they would contact us in a few days. Again, they did not. When my partner called they blamed OpenReach and the best they could do is reschedule for the 21st of August. They’ve tried to win us over with a free gift but just like the engineers, it probably won’t turn up either. Vodafone are completely unreliable and from what i’ve read, the wifi isn’t that great either. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Grimsby Vodafone  
signed up for superfast 1 but was signed up for superfast 2 when it all came through the sales guy must get more bonus i guess
so i thought i was going to get a faster service so i decided to live with it
after 4 mnths of speed issues and not even to be able to deliver their lowest guaranteed speed and regular calls to customer service i decided enough is enough
nothing has been fixed like they say they will do if there is an issue
i have now cancelled my contract
the minimum speed i should have got was 55 got 21 no where near what i was promised
the service didnt drop out too often
my advice is stick with what you know
the thing is they are all meant to use the same lines so how one can give slower speeds compared to your previous supplier i do not know
the only thing that changed was my supplier and when i did it was terrible
search for reviews for your new supplier on google before you sign up
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
bradford west yorks Vodafone  
Incredibly low quality from the start - miscommunication between internal departments, inaccurate information, continuous mistakes with the billing and a massive waste of my time on the phone repeating the unresolved issues again and again.
I would not try them again and certainly wouldn't recommend them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
TW2 Vodafone  
They sold me a 50gb with 30£ monthly contract and after 20 days i have to pay 200£.AVOID,money grabbers,hidden conditions.YOU CAN CANCEL ONLY OVER THE PHONE.Hours of calls,droping lines.AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gheorghiu Vodafone  
Changed from BT to Vodafone Superfast 2 broadband, with call bundle on the landline. Running up to switch over was set reminders from Vodafone and router arrived as promised. On the day the switch of broadband was seamless and not had any problems with coverage, reliability or speed. On BT my download was 55Mbps and after three weeks is 49Mbps, so a little slower but doesn't cause any issues for Netflix at 4K, iplayer etc. Phone was switched over as I kept the same number don't have caller ID but not investigated that as yet. The Vodafone Router is working well, I have a TPLINK VR9000 which I used with BT as a replacement to their hub, only issue was I tried to retain my existing SSID and password, SSID wasn't an issue but the router imposed rules on the password which meant I had to change every device in the house, which is when you realise how many items you !! Will keep the Vodafone router in place for the time being and the TPLink as backup just in case. Overall, very please with the service so far and saving me a significant amount of money from BT's exorbitant charges.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Milton Keynes Vodafone  
Vodafone guaranteed 10.8 Mbs upfront in writing, initially all went well with installation etc. After a couple of weeks the internet speed started to cause spooling and drop out, speeds of 7.8 Mbs according to Vodafone but Oopla showed 7 Mbs. Router and incoming box was changed and all okay for a couple of weeks and a repeat of previous problem, Vodafone agreed speed had dropped off to 6.4 Mbs but watching TV and tele-conferencing, not together caused spooling and connection loss. Complained and was given the normal checks and they agreed that the rate had fallen to below the 6.4 and was at 5.8 Mbs, Oopla shows 4.8 Mbs. Final outcome more spooling, line down more often but Vodafone has given a whopping 15% discount on monthly charge and basically said live with it or go to another provider. Problem no Virgin in the area and Openreach will be backup so nothing will change. Speed at box is 21 Mbs so telegraph line is degrading quality to circa 5 Mbs (75%), so money being taken for service provided and maintenance but the latter not being done as distance from box to router calls should provide circa 15 Mbs. Vodafone is not in control of Openreach and therefore supplies rubbish Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abercarn Vodafone  
Reliability is awful keeps dropping out
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
GLASGOW Vodafone  
Do not consider Vodafone if you need business support. I tried to buy a business broadband and landline package but the engineers did not come on the confirmed date to install it. After repeated calls I was told days later that the engineers had reported a problem with the installation before the installation date, but Vodafone had not passed on this information to me or attempted to reschedule the appointment. All this took a long time to sort out because calls to customer services have to go via home broadband support and incur long delays on hold while they put you though to a business support agent. I was told there is not a direct line phone number for business support. After a great deal of wasted time I have cancelled the contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Norfolk Vodafone  
Changed from BT to Vodafone and am on Superfast 1 broadband, with voicemail on the landline. Switchover of broadband was seemless and not had any problems with coverage, reliability or speed. Phone was swtiched over and was able to keep the same number but voicemail wasn't added. I phoned up four times until it was finally added on. The staff were very nice each time but the fact I was told three times it was to be added in the next 24 hours, and it never was, was a bit of a nuisance. Also, the line dropped whilst put on hold on two of the calls. So overall I'd recommend as the service itself is good, despite the poor customer service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee Vodafone  
Despite promising me that I could keep my landline number, I have lost it, and the combined forces of the Chief Execs offices at Vodafone and BT seem incapable of retrieving it. Vodafone have now agreed to compensate me. Do not believe them if they say you can keep your number. They will give you a new number and then have no interest in porting your old one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Harrogate Vodafone  
switched from post office to vodafone , a few months ago , i spend most of my time on 4g when home as the broadband is shocking, always dropping out and buffering , when my son comes he cant play games on his phone as the internet is constantly cutting out , rang customer services who told me to download the app and switch channels , did this still rubbish, i just want to use my broadband which im paying good money for, i would not use this broadband again once my contract runs out , very poor
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
halifax Vodafone  
Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Central London Vodafone  
Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.

First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.

Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Vodafone  
Awful broadband, awful customer service. Do not buy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Vodafone  
Awful can't wait to leave my contract. Paying for super fast broadband but getting 7.5 Mbps per second only. Can't stream Netflix unless every one and the cat goes into airport mode on their devices. Have had the router replaced twice and been without broadband for upto 2 months. The 'mansplaining' customer service is awful, like having a cervix makes you instantly unable to figure out WPS! can't wait to leave my contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Vodafone  
Avoid using Vodafone! Terrible service!!!!

Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect and engineer visit, I was told that there is a problem with my order and I need to call call centre.

Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.
Called call centre and then was passed around different departments 3 times. In the end, told that vodafone is having an issue with online order and that I need to place my order again. I decided to end this stupidity and cancelled the order.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huntingdon Vodafone  
I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Vodafone  
I switched to Vodafone from TalkTalk as they were unable to match the Vodafone offer which was ten pound a month cheaper and double the speed. The switchover was completely seamless and now getting 75MBPS download and around 20 MBPS upload. The service is 100% reliable and I 100% recommend it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chester Vodafone  
Absolutely disgusting customer service and broadband.

Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.

It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.

Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.

I am now referring this case to the Communications Ombudsman and will seek compensation and damages.

Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Vodafone  
Hii everyone please don't go for Vodafone broadband cause the service is very bad the promiss u 30 day satisfaction but for me it's been 7months from day 1 till today still has issues when I sign up for 1 broadband contract they added 6,7 broadband connection on my account I had no idea wt was going on no 1 is bothered to sort the issues one day they suddenly cancelled my account but my broadband was still working I went in Vodafone store and showed them they were surprised to see my account is cancelled but my broadband is still working then they gave me new account and the guy in Vodafone store he transferred my broadband on my new account in another few weeks the suddenly cancelled my new account and transferred everything back to my old account I didn't even knew I didn't receive letter nor email not text I didn't knew wt was going on I call the every month or atlist 2or 3 times in month to make sure everything is fine they promise you fiber 38mb speed most of the time it's not even 15mb speed I won't recommend this Vodafone broadband to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Swindon Vodafone  
bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.

the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
southampton Vodafone  
Switched to Vodafone fibre from basic sky broadband assuming it would be better as basic sky wasn’t great.....but oh no Vodafone fibre is worse than the basic slow sky broadband. I can be the only person browsing on my phone and all I get is that whirling circle all the time. And the app is a joke saying it’s working faster than it should be ...AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Oldham Vodafone  
Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Plymouth Vodafone  
Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East London Vodafone  
I switched to Vodafone 3 months ago I hag been with ORIGIN ,Vodafone had 4 goes at getting my address right sent a router which did not work because they had my going live date 17/04/18 it was supposed to be now its a week later new router arrives plus I it messed about then rang Vodafone only to be told it was going to be ANOTHER week before I went live eventually ,,,,,I was getting 70 mbs which I was happy with ,I token the original router back to my local store STOCKTON told them the speeds I was getting oh no it should be 72?mbs I was give a pice of paper with instruction how to adjust my router tires despite 20 or more attempts I could not even access the page I needed I have spoke to staff in the various areas STOCKTON MIDDLESBROUGH NEWCASTLE THEY HAVE NOT GOT the foggiest IDEA it's different with the phone side but broadband forget it it's a phone call to whoever I am reasonably happy with it but the last week it's taking longer to get pages I've just done a speed check using this sites speedchecker and I'm getting 6 56 MBS wow that is worse than ORIGIN but you have to use the app Vodafone use OOKLA its called and I have done a check 9mbs download 10 mbs upload aLONG LONG way short it THE promised 72 a long way .at the moment 27 july 11 am here in Teesside it's banging and clattering thunder storms SO maybe that COULD be a contributory factor who knows and as Vodafone is the third isp I've had in a year I'm just going to accept it life's to BLOODY short to waste time we these WALLIES bye folks
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Teesside Vodafone  
Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!
  • Customer Service
    2 stars
Canada Water Vodafone  
Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Vodafone  
Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Cardiff Vodafone  
Vodafone Broadband is very unstable always cutting out, struggles to play videos on you tube on the 30mb fibre swapped from BT definitely not as good, cancelled in the 30 day cooling off period worth paying a bit more and getting Virgin I would say.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Grimsby Vodafone  
So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton Vodafone  
I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Torquay Vodafone  
The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wiltshire Vodafone  
I am appalled at the level of disservice provided by Vodafone over the last 14 months.

I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.

Here's a description of my experience trying to order Vodafone home broadband:

I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.

Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.

It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.

While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.

I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.

I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.

I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.

I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).

In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.

I have lost all faith in this company. This letter is purely for documentation purposes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Fast, reliable no issues in 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Vodafone  
I was promised that they would go live in 10 days which never happened and i was without any internet for over a month waiting for them to install the cable outside .Do not risk ,unprofessional company.
KEMPSTON Vodafone  
I switched from BT a month ago. The switch went smoothly on the day promised. I havent checked the speed but it has been enough to watch copious amounts of Netflix without buffering. I am very happy with the service. Plus I just realised I now have free voicemail on my landline. So overall getting as good service for half the price. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Guildford Vodafone  
Absolutely shocking customer service experience from the moment I placed my order. Engineer visit was confirmed for the wrong date twice then actually happened in the afternoon instead of the morning. Router delivery was arranged for the wrong address, on the wrong day and then incorrectly rearranged for the same address at a different time. When you phone customer services they do not make notes which are accessible to livechat. The service syncs at 45meg when on the engineers diagnostic equipment it should have been closer to 80 - vodafone support refused to call me back, then sent me a text message blaming my wifi (this is a sync speed issue), they were not interested in putting my call through to openreach and went straight for the 15% money back without doing any further investigation - still within my cooling off period, considering trying someone else.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
MAIDSTONE Vodafone  
Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
  • Customer Service
    2 stars
  • Reliability
    3 stars
Bradford west yorkshire Vodafone  
I had a great deal with my broadband from Vodafone and it initially seemed ok, but more and more the problem has been connecting to the wifi, I can't help but think the wifi router is rubbish and it is time for a new and upgraded one. perhaps then my loyalty would not be in question.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Vodafone  
Vodafone broadband not that good and no wonder they say if they don't get your guaranteed speed then you 15% off your bill reason is because they don't want you to leave and tech team was much use as a chocolate fireguard like bt and there corroded old technology lines what have been paid for over and over in ripoff line rental .Would I recommend these no as only getting the min speed which I don't know why they say on the stupid bt website btween 23mbps and 32mbps when you lucky to get min speed . ripoff Britain
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
durham Vodafone  
I have tried to set up broadband with Vadafone for almost a month now. Making my order over the phone, Vadafone put in the wrong address. When I phoned to tell them this, they pushed my order forward an extra month, despite it being their fault. I then phones customer complaints who were to phone me back at 4.30. They called at 2.30. I then called again and was garunteed an activation date for the 16/07/18, which I was happy to accept. (Bear in mind I was originally meant to have internet on the 06/07/18). I then received an email from Vadafone telling me I'd get internet activated on the 20/07/18. 4 days after I was "garunteed" activation my comaints. Terrible expereicne, no one seems to know what they're doing...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland/ Aberdeen Vodafone  
I've switched to Vodafone from a Sky almost a month ago.

From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.

Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.

For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.

Useless and extremely annoying.

Avoid like plague !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bathgate Vodafone  
Joined Vodafone Broadband recently and already leaving. Despite their promise of guaranteed minimum speed the speed has been very poor hardly reaching 10Mbps when it should be at least 35Mbps!! We had countless webchats and phonecalls and none of the playing with the settings, changing channel etc etc helped at all. Apparently according to many other unhappy customers the problem is the low quality router they provide you with! Goodbye Vodafone!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...

Avoid Vodafone at all costs...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Vodafone  
I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Wokingham Vodafone  
Abysmal. Just abysmal...

I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.

At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.

I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton Vodafone  
VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sheffield Vodafone  
Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Vodafone  
Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Burton Vodafone  
I switched yesterday. It went smoothly, absolutely no problems at all. As for the speed, I have gone for the lowest fibre option. Last night I streamed a film via Amazon prime and had no issues. I obviously can't comment on reliability yet, but so far I have the same service as my BT fibre for almost half the price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Guildford Vodafone  
The worst provider ever. Highly incompetent staff who tell you lies. Openreach think they are a joke. I was left without a broadband for 20 days. Will never use them again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Vodafone  
when the service was finally up and running it is very good, but beware the switch process was full of problems which took 6 weeks to rectify only after I had to do all the chasing to get Vodafone to do as they had promised. customer service was absolutely pathetic, and we were continually lied to. I would recommend that you consider another service provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Streatham, London Vodafone  
I've switched broadband providers fairly often and have never had issues....until now.

Vodafone are quite safely the most incompetent provider (and probably ANY company in any field) I have ever dealt with. I didn't even get as far as getting a connection before cancelling.

The router provided didn't work....fair enough..that happens. A replacement was due to be sent within 5 WORKING DAYS....meanwhile the line had switched so I was offline. I thought at this point that 5 days was bad enough but worse was to come. On the 5th day I rang for an update and ETA....guess what? the router had not been ordered...."it will definitely be there in the next 3 days". On the third day I rang for and ETA....guess what?...it hadn't been ordered or sent.
10 days so far without internet....which, granted, is a first world problem but nonetheless, as I am self-employed and work from home caused a great deal of inconvenience. The compensation offer?...a month's free line rental.
Bye bye Vodafone....officially the worst company I have ever had the misfortune to deal with. Unfortunately I can't give zero stars otherwise I would.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Vodafone  
I was tempted to switch from BT to Vodafone......what a mistake.
1. Continual internet drop outs making video and gaming playback impossible.
2. Can’t use range extenders with Vodafone router
3 can’t use 3rd party routers with Vodafone- this is critical if you have your own internal network or servers.
4. Can’t access our NASDRIVE remotely cos the Vodafone firewall prevents access.

We’ve gone back to BT. It might cost more but at least we e got connectivity.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Vodafone  
AVOID!! I bought for both our properties and I'm sure dial up was better, it disconnects CONSTANTLY!! Don't even try streaming a film. Even ad advert buffers. Worst decision I ever made. Had technicians out, logged calls, its just horrendous. No resolution but they'll take my money thanks very much. Don't do it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Miles Vodafone  
Have had broadband with EE, TalkTalk, Plusnet and then decided to upgrade to Fibre for the first time with Vodafone on an 18 month contract. Now I keep having an issue with poor connection with a service that is suppose to be fibre and more bandwidth than my previous broadband providers and being a single user as I live alone and sharing the connection with no one and yet I keep getting poor connection or no connection messages on device and streaming service despite sharing with no one. I find the service very slow and poor at odd times during the day, weekends and evenings for a fibre broadband service and can't wait for contract to end.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone  
Shambolic service. promised speed not given.
Spent hours to resolve. Still ongoing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Durham Vodafone  
Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
I ordered broadband from them on 21st may which they promised that my services will be activate on on 4th of june and I will receive router within week after placing an order. Today is 6th of june and I am still waiting for router and my broadband service activated on 4th of june. Their bill payment started and I spoke to staff everyday from 2nd of june and everyone saying it will come next day and they wasted week. Today I spoke to paul which is english guy and he don't understand english. When I asked him to can I spoke to your supervisor or manager then he clearly refused and said to me that first I have to tell him reason which I already explained him before requesting to speak to manager. I thought from last week I was speaking every day with staff and they couldn't help, so I will raise issue to their superior people and they can help me out. But I am very disappointed with vodafone and it will be my first and last order.
  • Customer Service
    1 star
Weston super mare Vodafone  
Swtiched from BT, good but expensive.

Router regularly reboots. Connection drops on broadbancd both wired and wireless.

Pages very slow to load yet somehow it does OK on speed tests.
Customer service very poor.

But worst of all I am not allowed to get Vodafone mobile phone contract via any third party whilst I have BB with them.

Shambles
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
Have had broadband with sky, BT and Vodafone. Had a longstanding issue with poor connection across all providers and Vodafone were the only provider who found the issue and resolved it quickly and efficiently. Great service great speed and the router is good too
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Leeds Vodafone  
At the start of my order, Vodafone missed the connection date by almost 3 months blaming our exchange and said it needed work done on it. Considering I had BT Infinity for years before, I wondered what was wrong; especially as my neighbours, who have BT and Sky had no such problems.
Not a great start, but Vodafone was very helpful and provided us with free mobile data during that time.

When finally up and running, I noticed the speed was getting slower as time went on.
It started off at 69mbps slowly going to 55mbps, which I did not mind because it was enough for our usage.
When with BT I averaged 74.6 and only had the odd disconnection.

Recently disconnects started happening, and huge amounts of FEC and some CRC errors. I phoned Vodafone and they agreed an issue was there and arranged for a BT engineer to call out saying I had a RAIN issue. The engineer called out, said it was not RAIN, and proceeded to change my master socket faceplate and fixed some loose wires that he noticed were loose at the cabinet.
The issue still wasn't fixed, leading to another engineer visit to do a lift and shift at the exchange and some more tinkering with the wires coming into the house.

I left it for a few days, but things are the same. I am left with a connection that has disconnected 3 times yesterday and 14hrs connected today that I had to reset manually because the connection went stale. I phoned Vodafone support who insisted that no issue is present and took me through the range of useless tier 1 support stuff that was never going to check things. In the end, the lady agreed to raise another ticket with second line support who were to ring me back within 24 hours. Over 24 hours have now passed, and no return call.

The Router, as you would expect, is not great - poor wifi that cant cover my terrace house and lacking management features like QoS.

My impression of Vodafone is that there is lower speed than BT, never mind the shaky start, and now there is the issue of the unresolved fault that I feel Vodafone has washed their hands of.

I would never recommend Vodafone Broadband to anyone and even if they fix my issue tomorrow and it stayed fully working, I will still be leaving as soon as my contract ends.

These are my own opinions based on my personal experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Northern Ireland Vodafone  
Immensely happy with Vodafone. Was previously on Post Office, calls and broadband. since the switch we're getting greater than 10x faster download speeds (6~mb to current 62-71mb, both confirmed on Vodafone App and Ookla) and it makes all the difference. Had the occasional drop out, but they are usually resolved within 30 seconds, far quicker than any we had with PO, and those are very rare. Wit the £4 add on for weekend and evening calls, were paying almost exactly the same for better speed, better service, and the same phone line. Could not be happier.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Rhondda Vodafone  
I often feel that people will only review when there is a problem and therefore, reviews are generally biased towards the negative. I saw an offer from Vodafone offering fibre broadband for £20 a month with 24/7 calls, which I could add and takeaway at my leisure, for £8. My then existing supplier, Talk Talk, could not match that. They got a little closer after I had already given them notice to quit, which is really quite ludicrous. So Vodafone was my choice. Throughout the process, Vodafone kept me informed of my "going live" date. When I called them about the delivery of my router, I was assured that it would be delivered on time. Sure enough, within a day of that call, I had my new router. On the day of the switch over, I was out but plugged in my new router the night before, so it would be ready. As it turned out, my day was long and I didn't get back until the early hours of the next day. Naturally, I checked my broadband. All appeared well, two solid green lights were on the router but at first, I couldn't get my laptop connected via wifi. I merely powered the router on and off and restarted my laptop and there is was. A download speed of nearly 38 mbps and an upload speed of nearly 9. Bearing in mind that was the speed I requested, it all looked pretty darn good to me. The wifi signal appears very good, no problems at all in all rooms in my house and at this stage, everything appears solid enough. The router itself is very neat and modern looking and I was told how to get inside the router to change the wireless name and password, which I will do later today. Vodafone were able to port my telephone number without any issues, although I was on BT Openreach lines in the first place, so that made it easier. I felt the whole switchover process was handled perfectly, the communication with Vodafone was excellent and although very early days, I can only say that I am delighted with it all. My non fibre speed with Talk Talk was always around 6 mbps download and around .80 upload, so the speed I have now is equivalent to a snake! For my needs, the 38 mpbs service was perfectly adequate. Regards the price, well in real terms I am getting this cheaper than I would have done with Talk Talk. Talk Talk were trying to retain me my giving me half price calls but when I asked what would happen if I were away for a month or so and dropped the calls part of the package and then re-instated them, they told me they would go back at the full price, so that would bring the price of fibre and calls to £33.50 and they would not budge from that. With Vodafone, I am paying £28, with the assurance that if I took calls away from time to time, they would be reinstated at the same price £8. What I have also been impressed with from Vodafone, it their no nonsense approach to pricing without all these ridiculous add ons that competitors try to sell you, for example tv etc. I don't require any of that. Vodafone's pricing and contract arrangements were clear and concise. I would highly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Middlesex Vodafone  
Terrible avoid like the plague! Internet data stops and things time out but Vodafone say it’s a WiFi issue and they contract allows for this? Doesn’t happen any my other house with a different provider or when I visit friends etc?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Vodafone  
Very Poor ordered broadband every check was done payment done, then 2 weeks later broadband was cancelled for no apparent reason I was not informed after ringing three times to chase up was told I had to start the whole process again. avoid Vodafone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Failed to switch my broadband correctly. Paying £42 to BT instead of the £25 promised. Vodafone blame BT even though they share the same network. They said they will handle the switch but in the end blame the customer. Useless service, lies and contradictions. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
UK Vodafone  
In my experience doesn’t live up to standards, a lot of cutting out and the speed doesn’t live up to what was advertised
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
Northampton Vodafone  
We switched to Vodafone as we are mobile customers and the price was so good. I regret this hugely. The speed was very slow and meant we could not watch films despite paying for fastest speed. After hours of phone calls where we were told the speed was acceptable and numerous hoops we had to jump through at home to try speed it up (no engineer was ever offered) we have decided to cancel. It is so bad that we have paid around £200 to get out of our contract early and go back to sky. Do not use this supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey Vodafone  
After contact about a free instalion, advertised on their website, i was asked for a technician visit with a 60ish pound cost. A true joke. False advertisement like this should be punished.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Coalville - Leicester Vodafone  
All references to 'lies' below are my honest opinion based on my experiences, I have used the term as I believe it to be the most accurate description. I repeat opinion rather than fact, for legal reasons.

In our experience Vodafone Broadband, drops out a lot, does not reach the promised speeds, has dreadful ping times and when you contact them they appear to lie to you, then appear to lie some more and never so much as bother responding in the way requested (The lies I refer to relate to their reason for low broadband speeds (less than 15mbps when our line is capable of 60+mbps)
being broadbandd wireless interference stating I was too far from the router despite being plugged in via ethernet, that to allow a third party router would result in their licence being withdrawn, that because their router stated 59mbps all other measurements (which, moneysupermarket, uSwitch etc broadband speed tests were wrong) and that they would call or email in response as requested - all untrue, you can decide if untrue statements are in fact lies or if I have misinterpreted these, you decide.

Not once did they call me on the number the call was requested on or reply via email - they did call my partner's phone despite specifically being asked not to - way to go - excellent display of listening and complying with a request from a customer.

Oh and try buying a router of your own to use (in our case for enhanced parental controls), good luck with filtering through the seemingly pre prepared scripted lies relating to that. (Really would this result in their 'licence' being revoked - seriously!!) If so why have they not lost it when their own forum is littered with how some customers have managed to use third party router (try typing in searches about using third party routers on vodafone to see for yourself)

If I could escape the contract and go elsewhere for a higher the cost I would do so without a second thought.

If you want awful service go for it otherwise go elsewhere.

Poorly trained staff, seemingly pre scripted untruths - the most truthful response I have had is that they can't help - I suspect that it is more won't than can't but that part is also opinion.

Vodafone gained a broadband customer until the end of the contract but will almost certainly lose our business plus my partner's mobile business and there is no chance I will use them when I am looking for a new mobile provider in the next few months.

Vodafone have effectively made a great case for me to use a different supplier - perhaps they should get commission for that.

Way to go Vodafone - oh and I also reported their speed guarantee advert to the ASA - the response being that Vodafone are already under investigation for that, the outcome of this is not yet known, at least by me. ( Not just us noticing an issue with this then)

Again, way to go Vodafone, why not just cut me off and keep taking the money as it's about the only base not covered so far in terms of destroying any trust I had in them.

One thing is they, after some complaint, applied a 15% discount we did not ask for although I had complained that their router appeared to overstate the speed presumably to avoid giving the discount for speeds below the guarantee, all we asked for was what we paid for being the broadband speed - which Vodafone stated that BT confirmed not to be possible despite the speeds having been provided with our previous supplier also using the openreach network (another seemingly in true statement via Vodafone), I suppose the discount is small consolation.

Well there you have it, speeds way lower than our previous supplier, frequent drop outs, refusal to allow us to use a router with enhanced parental controls, customer contact littered with seemingly untrue statements, awful ping times and failures to so much as follow simple customer request to correspond in the way requested.

I'll get the above won't appear in their next advert.

Did I mention the above has produced unhappy customers?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Vodafone  
Vodafone 76mb Service £24pcm

Started with the 38mbs service, on go live date I connected router but no service. Rang Vodafone and they had to "flick a switch" at their end. Within 5 minutes connected.

Router App confirmed sync at 40mbs. Ookla confirmed similar.

A year on and upgraded to 76mbs at the discounted rate of £24pcm. Router app confirmed sync at 79.9mbs. On WiFi I'm averaging about 74mbs downstairs and about 65mbs at to of house.

Had a few issues with WiFi dropping out. Vodafone were very good, we worked together to rule out issues one by one. A replacement router fixed the fault.

Billing is accurate.
Customer service really do try to help and are a far very from Vodafone's legendary mobile phone customer service of old (not a compliment). From my experience (and people may choose to agree or disagree with this) when there are issues it can frequently be because the customer hasn't listened and followed instructions.

All in all it is a good service for a good price with good customer service. Would I recommend? If you are in a fibre area then definitely yes.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Wiltshire Vodafone  
If I could a review for minus 5 stars I certainly would. Throughout my whole experience of broadband from the initial receiving of router to today it has been absolutely appalling! Waited a week after the so called go live date to be fobbed off by Vodafone blaming everyone and everything but themselves, to date after 12 months of constant communication with them have still not received promotional gift of £75 shopping card, again Vodafone blaming everyone even me for me not receiving it (I did everything that was required to receive the gift ie registering on the correct date when asked to abd communicating with 3rd party company TLC who process the gift card) Now as I write this I have been waiting 72 hours to have my broadband and landline to go active again which vodafone are blaming BT for its an absolute joke. DO NOT SIGN UP FOR BROADBAND they should have stuck to mobile phone coverage it's a disgrace.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Vodafone  
Well well somebody worse than my other ISP TALKTALK and ORIGIN yes after all the cock ups trying to change my address 4 goes that took 2 router was supposed to go live 11 April then told it was a new order it would be 17 April router arrive plug it in no joy ,rang VODAPONE only to be told it was 24 when I was going live DOH many apologies offered and accepted .finally went live 30 Mb was the speed rang somebody on Sunday of this week told them my probs downloaded on OOKLA speed tester .then told to monitor the speeds ,received text telling me no fault on the line but speed was upto 58Mb I returned my first router to my local VODAPONE told them my problems given instructions of how to increase speeds I've tried to access this 192.168.1.1 10 or more times it gave me a temporary password and despite talking to somebody last night and somebody this morning I'm no further forward ,this person I spoke to promised a return call that was at 8.23 it's now9.50 obviously I'm not of any priority ,this I've seen on reviews of VODAPHONE on this site also somebody again on this site was told by a VODAPHONE team leader that customer service was crap I think was the word used so what now ? I think I,l send this router back to attached to a house brick ,just joking it's a bloody mind field this bloody internet providers it really is Tara folks I'll keep u posted
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
TEESSIDE Vodafone  
Failed utterly to meet their promised go live date. Called them on the day and they then promised a further 14 days. Don't bother with Vodafone. They don't want your business
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
I read some very poor reviews of Vodafone broadband. Despite this, I took a chance for a few reasons. Firstly, they're £30 per month cheaper than BT. Secondly, I've had excellent service from them for my mobile phone accounts. And thirdly, they have a minimum speed guarantee or money back. Also, I was going on the belief that if the line was fast and reliable with BT (it was), it'd be a good foundation for Vodafone to work on. I have absolutely no idea if there's any technical merit in this belief, but I went with it anyway! My go-live date was 02-05-2018. No service by midnight, so I contacted them the next morning. They stated that BT/Openreach hadn't done what they were supposed to at their end. They said they'd look into it and get back to me. They apologised and credited my phone and my partner's phone with 50Gb of data each by way of apology and to see us through. Soon after, I received an email from BT that confirmed what Vodafone had told me. The service kicked in the next day. First day speed, 20Mbps. Next day, up to 32. Currently sitting at 46. I've paid for 76, guaranteed 55, and it seems to be gradually climbing in that direction. Their hub looks great, has good coverage in my 3 bedroom bungalow (performs better than BT hub in a blackspot in master bedroom) and I have not experienced any drop in service thus far. I have 4 firesticks, 4 echo dots, 2 smartphones, 2 tablets, 2 games consoles and 3 smart home devices connected to the hub. Six or seven of these devices could be operating simultaneously, and I have had no issues. So, one week in and I'm very happy. I know it's early days, but so far, so good. And I also have to say that I've always had very good customer service from Vodafone, and this time was no different. It appears that they are making a genuine attempt to mend their reputation in this regard, although as stated, I've never had a bad experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Omagh Northern Ireland Vodafone  
Ordered the broadband over a month ago and it is still not working. Customer service is appalling. I have had to call them several times to get the process forward. Customer service poorly trained with many taking incorrect steps. This is truly disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Having been on this review site before making my choice of broadband provider, it was evident that every mainstream provider has exactly the same level of bad reviews, so my decision was based on my own gut feeling instead of reliable internet reviews, it seems it’s true that a huge majority of internet reviewers only post because they want to share their bad experience, and people who have had a perfectly satisfactory experience seldom share it online. So I would like to post mine here. I chose Vodafone mainly because their super fast 2 fibre deal was £12 cheaper per month than Sky. We were moving house so my previous provider ruled themselves out due to inability to provide a service at my new address.... strange as I have moved to a more urban area. Anyway, switch on day I had no service by 7pm. I rang customer service and they had sorted it within an hour, I was away from home at the time so they rang my wife at home and sorted it out with her. Job done. A week in I am more than happy with the service. I have had no interruptions to my service, I have streamed a few premier league games and am getting upwards of 60 mbps speeds. The only negative so far is that my house is a three storey new build and in the top floor en suite the wifi signal is very weak. Apart from that minor I would recommend Vodafone broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Stalybridge Vodafone  
Awful broadband service and really rude customer service. Never ever sign up for Vodafone broadband. They have been terrible from the start.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Derby Vodafone  
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ballywalter northern ireland Vodafone  
The issue is we have spent 2 month without our previous landline number with the time still growing.
we had original stated that we would need to have our old number from virgin media( originally from talk talk and bt before that)this was before we had the internet and landline installed.
This first request seemed to have done nothing in the way of them doing anything as we had to call virgin media for the request and virgin had not seen a request from Vodafone.
Then we called Vodafone a further 3 time before success we had a date of when would receive our old number. the Day comes and still nothing no old number.
there is a waiting time of 2 weeks between each call meaning that we are now far out from the 30 day cancellation but if they had said we can't get numbers from Virgin Media we would have never moved to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
wokingham Vodafone  
How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!

Review of Vodafone
Robert Booth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Bristol Vodafone  
Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!! ‬
Time will truly tell , but it’s an fantastic start !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southend Vodafone  
Absolutely terrible, avoid at all costs. Vodaphone are probably the worst ever broadband AND phone provider I have had the misfortune to encounter. I have been a customer with them for 16 years and have only stayed because of their extensive network coverage. To date I have had to virtually sue them for their appalling customer service. The Ombudsman found in my favour and I was awarded £1000! from Vodaphone. Mistakenly I took out their broadband thinking they had improved. They have not. The broadband is appalling, constantly drops out and half the time doesn't even work at all. In spite of raising yet another complaint I am unable to actually contact Olivia who is mean to be from the Directors Office and who claims to be handling my complaint. The reason being, that all of the customer service agents I speak to cant understand me, cant speak English and read literally from an autocue! In desperation today I tried to raise a complaint on live chat but no I was told that I now have to start a fresh complaint as the old one has expired!! So now I am stuck with 2 phones costing me £100 per month and broadband that is so useless we don't even bother trying to use it and have instead reverted to using our EE hub which is brilliant. I am now in the process of cancelling my broadband and raising yet another complaint with the Ombudsman because Vodaphone wont listen to me. If you are considering Vodaphone DONT!!!! they are frankly appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chigwell Vodafone  
I left origin to go to VODAPHONE good choice ? Not sure today is Monday I started with VODAPHONE last Wednesday 25 so it's been 5 days yesterday used this sites speedchecker 16 Mb a long way short of the promised 75Mb so I don't know what to do !m well within my cooling off period so it's a case of wait and see if it hits the magic number , I don't know if I've solved my problems that I had with origin that wastnt a speed issue it was RELIABILITY and contacting THEM .ive spent hours on this site reading people's views on lots of ISP providers and I've said this before there is no one size fits ALL and when this new legislation comes into force in MAY telling us WHAT speeds We CAN get not WHAT we can expect there's is going to be some fun ,if I don't get my promised speed I'll forget about the ISP ,trade my I pad for a cellular model and get a rolling SIM contract I only use it for browsing and reading various mags I've subscribed to I don't have hoards of kids using iPads playstationsand all the other things that use the web so bye from colin in sunny TEESSIDE tarra
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Stockton on tees Vodafone  
Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
I have just started with VODAPHONE yesterday 24/4/2018!was with origin .i had contact 3 different people to get my correct address I went live yesterday 10 am tried to register with VODAPHONE kept getting some error 491 ,had to contact techies had 3 different passwords finally got onto my VODAPHONE I haven't tried to register today 25 can't face it it is a farce !!!!! It really TALK TALK AND ORIGIN they were no bother THIS well it's sorted now ,but speed well I had 17 Mbs then it went to 8 Mb this morning it's been 9Mb then 2.5 Mb now it's 17Mb I quite frankly am sick of these ISP providers and these speeds they claim CAN reach I know they say it takes ten days to SETTLE in what does THAT really MEAN settle in BS i saw something recently saying the MASTS settle down? what is it a sailing ship ? Of course u have sites on the web telling you get a better router and some power line adaptors why don't the ISP providers with decent kit upfront I was told by origin the router was £40 pound and they will bill me "well I have 2 and I'll bill them I,m getting carried away now so I'll sign off tara
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Stockton on tees Vodafone  
Had it for four weeks and never worked. Had to ring every day for two weeks and make a complaint before someone told me the truth that it would take 2-3 months to be fixed.
They have oversold the capacity they have so in some cases all their customers that are connected to the same street exchange get very, very slow speed. I left and I am now very happy with now tv as it's just sky for less money.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
wakefield Vodafone  
Very slow, very unhappy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Vodafone  
I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwick Vodafone  
After 7 months of misery and lots of bad things Head Office resolved my complaint.
I'm getting Sync speed 68 Mbit/s and 65 Mbit/s Real download speed during Peak Hours.
So far best broadband I ever had
On sad note... you will need your own router plug in Voodoo box to enjoy trouble free experience.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Mozambezi Vodafone  
The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Vodafone  
Well...I never took notice of these reviews specially about the dropping and I have now paid for it!! I though that this will happen to others and not to me!! How wrong I was! Changed from BT to Vodafone. They run on the same track but I don't understand why it drops so often when BT is pretty reliable (not a single drop in a year I stayed with them). Vodafone told me I needed to change the channel...kept doing that but no luck everyday at the beginning of the connection it dropped even for hours specially during the first 10 days. Sometimes i do work for home and put me in serious difficulties as delayed everything and deadlines I had to complied with . The speed-test I took were irrational, sometimes download was 53 out of 76 but most of the time in the 30s and even on several occasions 12, 15 and 22. Most of the time in the 40s . How do you explain this? Where is the Super-fast that they advertise? BT tried to persuade me not to move to Vodafone because if service goes down they do not have 24 hours service, so I told this to Vodafone and they told me they are wrong that they also have 24 hours support if line goes down. So one of the days that service went down and I had to do important work I rang support at 23 hours and in fact their technical support is NOT 24 hours, so they lied to me. The only positive thing i found was that I live in a four bed house and with BT even their super router as BT advertise and proud of, is a lot of nonsenses ( i still have to use an extender) but surprisingly with the Vodafone router connection reached all corner of my house when it worked (maybe a coincidence) but was dropping and dropping. It is really sad that a big company as Vodafone sells a product that are not able to provide to the public and moreover satisfy. They have so many problems (you only have to see this reviews) and is giving them such a
bad reputation. Or you have the equipment to provide a reliable service or better stay out Mr VODAFONE DIRECTOR please take note if you don't want your business to collapse. Customer services was OK never tried to put any hindrance when i decided to cancel (within the 30 days), the only annoyance is that when you call the usual stuff....if you want this press 1, if you want that press 2 and so on and so on...but when you get there it happens that it is another department and then there is another two telephone transfers before you reach the right department and you have spent 20 minutes on the phone waiting and another 20 explaining over and over again the issue. Why you bother to put an automated answering service it it never gets you to the right people. I think that Trading Standards should take notice of this, it is making people to loose so much time. Having said that this latter is the usual thing with all telephone companies and it is that they never learn....!!! I have come back to BT for the moment and for reliability but I have to say that among all the telephone companies BT has the the most dreadful customer service you can experience. You will be OK if you have no problems but if you do.... you better start saying your prayers beforehand....!!! I might comeback to Vodafone but before that I need to see that they have greatly improve and that they provide a steady service with no dropping! Of course, at the moment you get what you pay for....!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Hi ,m reading reviews of VODAPHONE I go live with them next week 24 th ,but already have had some minor problems ,such as having 4 attempts at getting my address right ,router arrived 2 weeks ago this Wednesday 17! due to go live plugged everything in ,nothing so waited till Thursday morning no joy rang VODAPHONE spoke to a guy called Darren and he informed me that I don't go live till 26 th many sorries offered and excepted . yesterday ( Friday) another router arrived ( doh) this is before I go live whatcha this space tarra
Stockton on tees Vodafone  
Worst broadband and terrible customer service. Messed with me for 2 months. I was getting 9-15 mbps on 76 mb package when they guaranteed 62.8 min speed. Previous providers speed was 30-32 mb on 38mb package at least but I thought Vodafone can be better and that was a mistake. After 2 months of almost 3-= calls weekly and hours and hours on each call I finally stopped their payments and told them to take me to court as they wouldn't even let me go.

TERRIBLE CS.

Their staff only work for salary and don't care about company's reputation or think about customer.

DONT BUY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grays Vodafone  
I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Constantly drops out, usually runs at under 1 Mbs, ( was 30+ when first installed). waited on phone for several hours,. Cannot chat online with advisor because it keeps dropping out.
Terrible, will be changing suppliers as soon as contract is up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth, Dorset Vodafone  
AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Vodafone  
Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Vodafone  
Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Northampton Vodafone  
BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
  • Customer Service
    2 stars
  • Speed
    2 stars
Maidenhead Vodafone  
Very bad internet connection. In a week, im lucky to get 2 days of at least a good connection. A 3o minute video clip on youtube for example will take me an hour to finish. I had visitors from abroad who used my broadband wifi but got so embarassed because they were able to connect but of poor quality. Im paying about £96 a month for my broadband, landline and mobile but not getting what I should be getting. Few months back, the router was changed as they said there is something wrong with it but the problem of poor connection still exist.I hope Vodadone will look into this as its not fair that they take a lot from their customers and not providing the right service.
Harrow, London Vodafone  
THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. I didn't think one company could be as bad as Currys Pc World, but Vodafone has topped it. I am under contract with them with mobile and broadband. Cannot wait to be free of them.
Switched from BT, stupidly. The speeds promised are absolute rubbish, which makes no sense because in my area VF are using BT lines.
We had an engineer come out, nothing, hours on calls to "tech support" nothing. I am at my wits end with this company. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South East London Vodafone  
Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Luton Vodafone  
Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
  • Customer Service
    2 stars
Edinburgh Vodafone  
hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
en5 1lw Vodafone  
Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Vodafone  
Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Vodafone  
I ordered Broadband through vodaphone as every contract we already have with them.

From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.

The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Witham Vodafone  
AWFUL cancelled after a week but now no other provider can connect me because of Vodafone’s complete uselessness. I now have to wait till I return the hardware before the cancellation goes through before anyone else can provide my fone and broadband. Absolute joke company, advise anyone thinking of using them to avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Scotland Vodafone  
Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Vodafone  
Impossible to say how satisfied I am. After 18 months with "Bungeling" PlusNet and a year of unsatisfactory phone calls to India with BT, I changed and am getting a reliable 30megs. Fantastic
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Near Braintree Vodafone  
AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cheadle, staffordshire Vodafone  
I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Leyburn Vodafone  
Switched from Sky. Works flawlessly, up and running within an hour.

I had hesitations reading the reviews, however there is 2 sides to every story.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire Vodafone  
I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Atherton Vodafone  
I dog understand how they broad band app provided by Vodafone states 40mbps sync speed but when i test online only 2mbps it is on the fastest test?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Milton Keynes Vodafone  
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
  • Speed
    5 stars
  • Reliability
    5 stars
Ashford Vodafone  
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Leicester Vodafone  
Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Twyford Vodafone  
very poor service, signal fluctuated from nothing to 30mbits but then back down to 7..
spoke to several People, all ow whom were friendly. however were unable to resolve the issue. had to keep going though the same steps over and over.

ended up canceling the contract as service was so poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tameside Vodafone  
I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Clacton Vodafone  
Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Newcastle upon Tyne Vodafone  
Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham Vodafone  
AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North west Vodafone  
Excellent overall
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Bromwich Vodafone  
I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
I also cancelled my 2 mobile contracts
Just remember you only get what you pay for
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Vodafone  
All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?

Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.

Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.

The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
mid sussex Vodafone  
Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Buckinghamshire Vodafone  
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth Vodafone  
I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Vodafone  
AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Vodafone  
Absolutely awful was meant to go live on 7th...10 days later still waiting...is one lie after another as to why they can't go live with the line. Apparently 1st engineer was competent and neither was the more senior engineer they booked in...now they are sourcing 3rd engineer. Customer service is pot luck...whilst polite are here messengers with no technical knowledge. Suggest if you switch have a 2 week overlap with providers...
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Vodafone  
We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Sussex Vodafone  
Worst Broadband provider ever., used for 2 weeks and then was without internet for a month now canselled but been asked to pay for last month., it is a joke not a broadband provider.. shouldnt be allowed to provide broadband service!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
peterhead Vodafone  
Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kidderminster Vodafone  
Genuinely the worst broadband ive ever had, note i used to have post office wifi with a max of 15mbps download and i think that was 10x better. Ive bough a package which promises no less than 40mbps download and 5mbps upload. Ive never had more than 16mbps download and 0.2mbps upload and i speed check every week... Ive been in contact with them over ten times with their reply always being "split your ssid" etc. Theyve even had an engineer out to change the phone cable and now its even worse. Definitely recommend anyone looking for a decent broadband to go to bt fibre
North wales Vodafone  
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Totnes Vodafone  
I cannot comment on their speed I'm afraid as you'll soon find out why.

Fibre has recently been activated in my area and in February I found Vodafone had the best fibre deal around. I went through all of the application process and was told my activation date would be March 1st.

On March 1st Vodafone successfully shut down my old Internet provider however did not activate their connection. I contacted them (Online Chat via my phone as you cannot get through on their phone number) and was told everything was OK and that it could take until midnight to activate.

March 2nd, still no Internet. Now they say it is a port problem at the exchange and they said an engineer could not get to the exchange due to the weather (Beast from the East) even though they had three weeks in which to prepare the "port". Now I'm told they will contact BT Openreach as it is down to them to carry out the work... "contact us tomorrow for an update"

March 3rd, I get a text message saying the Internet will be activated in 2 working days.

March 5th, still no Internet. I'm told (online again) to wait until midnight yada yada.

March 6th, still no Internet. I'm told (online again) that an engineer is being scheduled and that I'm on the critical list. It'll be fixed in 2 days (yet again)

March 9th, still no Internet. I'm told (shockingly online again) that my activation date is now March 23rd but I'll not be charged any fees until i'm fully online... how gracious says I. What about the work to be done on the 5th and 9th, says I? It's all BT Openreach's fault.

March 9th, cancelled my contract within the 14 day grace period as I don't trust a word they say.

Good luck to you if you try to join Vodafone!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Vodafone  
Equipment provided by Vodafone is an absolute joke. It took me 4+ hours to bypass their router to get normal internet speed over the wifi and cable. Whole process was painful so I won't ever again choose Vodafone in the future.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
St Albans Vodafone  
Unfortunately you cannot leave a zero score, DO NOT be taken in by their lies, never had more than 1mb download speed, customer service is an absolute joke, cancelled after 2 weeks of no broadband, off back to BT, should never have left them, yes they are expensive but at least they are reliable!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontefract Vodafone  
I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Vodafone  
I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Vodafone  
I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not.

I phoned up 16 days ago saying I have had less then 1mg and it wasn't usable. They said I should upgrade and I would get a promised speed of 38mg, so I did.

They said this would take 12 days. However in this time I went from less then 1mg to no internet what so ever. I contacted them by live chat on day 14 to say I had no internet.
They said it would be fixed in 48 hours.
It wasn't, still no internet.

So I phoned up today, I've spent all day trying to resolve this. I spoke to a guy called Aslam, who kept promising to call be back. First he said he would call be back in 30min, he finally got back to me after one hour. Only to tell me the internet was faulty in my area and he could give my a promised speed of 10mg. Suppose that's better then nothing...

Then he said he would get back to be in 10min. I waited for over an hour to get no call back.

So I contacted Vodafone and spoke to a girl called Hannah. She states that an issue has never been raised. She states she has now done this and has given me some data so I can use my phone to provide internet. However it will take a further 2 days for it to be raised with tech.

I feel like I've wasted the best part of a month and used my days off only to be fobbed off by Vodafone with their empty promises.

If you want to join a company that will make constant promises they can't keep. Or if you want to spend most of your time trying to resolve issues with people who don't care. Then Vodafone is the one for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID.
Vodafone  
Didn't get as far as being a customer but want to review them based on my brief interaction with them today.
Went on to 'chat' to ask if Vodafone would increase the contract yearly by RPI as they do with their mobile contracts.
Was told 'yes' which is bad enough but agent then told me this was what they were told to do by OFCOM. Well if that's the level of support now then I wouldn't want to see what is was like as a customer. I decided not to transfer to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Isle of Wight Vodafone  
once upon a time i had a really happy life til a frightening nightmare called VODAFONE broadband came to my life. trust me with this and believe me I AM NOT JOCKING, still i have nightmares about their horrible service. i am now relieved a released from this horrid company as i paid the termination fee and ended my sorrows. THIS IS FOR PEOPLE WHO WANT TO JOIN THIS SHAMBOLIC COMPANY. PLEASE DON'T BE FOOLED BY THEIR CHEAP PRICES AND SPECIALLY BY 5 STAR COMMENTS AND REVIEWS YOU SEE HERE. i suspect most of the 5 star reviews are from VODAFONE itself. i confess that i was fooled by these 5 star reviews and ignored the critical comments about vodafone broadband service. if you really care about your internet status and SPECIALLY YOUR INTERNET SPEED, DO NOT EVEN THINK YOU CAN GET IT FROM VODAFONE. if your work online, stream online,need fast download or even chat online, trust me signing up with VODAFONE will be your worst nightmare. if you have kids who watch on amazon, netflix or any other online streaming websites, DO NOT GO WITH VODAFONE. you will get most of the times as low as 3 mg download speed. it does not make any difference what package you have. i was on 76 mg package and i was still getting 3 mg speed. final words, a big 0 star all around to VODAFONE broadband service from customer service to INTERNET SPEED.it is the biggest scam i have seen as they charge you for something they would never give.
PLEASE STAY AWAY FROM VPDAFONE BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.

They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.

I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.

It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.

Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Vodafone  
terrible,terrible service from vodafone. people please stay well away from vodafone broadband. (0 star to customer service)( minus 100 star to internet speed) not connected ontime, sent me a massive bill even though i disconnected the service within 30 days cooling off period. people be aware that if you are on a 76 mg package you will sometimes get speed as low as 3 mg. YES you saw it right, 3MG. that is preposterous. when you phone them, bear in mind that you have to stay on the phone for a minimum of 45 mins to get through and when you get through they never accept that this ridiculous speed is what you are getting and try to persuade you that there is something wrong with your household( wiring etc) when its actually them try to rip you off. two words. STAY AWAY
BIRMINGHAM Vodafone  
After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Vodafone  
I was in the process of ordering the broadband package (55mbps), chatting to the on-line agent. It looks like an excellent deal compared to what other providers are offering. Thought I'd check the on-line customers reviews first. Glad I did because customer service is everything, and it appears that this is where vodafone fall down. Does not matter how cheap or good the deal is, if there is nothing there to support it, it is not worth the risk. So, I shall be looking elsewhere.
London Vodafone  
Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine..
So guys dont buy the broadband from vodafone
Even its sound cheap but trust me it will cost you alot more than what it is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Vodafone  
Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Midlands Vodafone  
Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.

Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.

When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.

Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
upholland Vodafone  
Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Vodafone  
My family (5 members) and myself do not have internet for ONE week by the moment!!!!
It was expected to come live on the 21/02/2018.
This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
and week without the internet -- disaster for me and my family.

Just do not go with vodafone!!!! It is killing me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Southampton Vodafone  
I'm coming to the end of my 18 month contract and I am so glad. I have had constant issues with my broadband speed and when it went down completely I found the customer service and response time very poor.
I know it cheap compared to the major providers but if you want a reliable service I would not recommend Vodafone.
I was promised a similar service to my previous provider plusnet but this has proved not to be the case and I will be switching back in a couple of weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Upholland West Lancashire Vodafone  
vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
luton Vodafone  
I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hamilton Vodafone  
Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Vodafone  
I got a mobile broadband contract on the 28th December 2017, i realised just like so many people that Vodafone was leaking massive data strangely, so i decided to cancel within my 30 day allowance. Got customer services on web chat and on the phone, they confirmed cancellation will take place no problems. about 3 weeks after i noticed they had cancelled my direct debit (so i was somehow assured they had cancelled the contract), Monday 19th February i receive a letter from them telling me that my account had been suspended for non payment of account! i call them up and got them on web chat, the guy says that as soon as your account is cancelled, they also automatically cancel your direct debit but they do this without producing a final bill!. this means that their system has no way of collecting the final payment thus likely to give a false impression of non payment on your credit file. So now i have to manually pay them £25 and then they will send back £17 into my account! what an abysmal service from a horrid company. Most people have had horrible stories to tell about Vodafone, i will certainly never have anything to do with this disjointed company again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Vodafone  
ABSOLUTELY APPALLING SERVICE
I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.

AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Just pray nothing goes wrong with your Voda broadband. Our router failed after 2 weeks (at least that is what they say the problem is). The WiFi keeps dropping out and we only got reception standing right next to the router and then only on some devices. The major problem with Voda is their customer services. To sort out this issue I have called them 4 times. Twice I had to wait for over 1 hour, once 24 minutes and another time about 3 minutes before they answer. An absolute joke.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Wimbledon Vodafone  
I was BT, I got good customer service. Problem was didn't wifi signal all of house. I went to Vodafone good wifi coverage. When things go wrong spent 1 hour for customer service to answer. They had me on phone for 2 hours still didn't resolve problem. 2nd line support only 9 to 5. After 24 still not working and No contact. At least BT resolve me issues. So I am going back to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Milton Keynes Vodafone  
Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Vodafone  
PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Vodafone  
I joined Voda fiber after leaving Sky fiber for the cheaper voda prices. The exchange turned out to be oversubscribed by nealry 2x which meant between 5 and 11 evening times, my internet would always end up crawling to 200kpbs (4 times faster than dial up). The link at the exchange still hasn't been upgraded and I'm still, 3 months later, on slow connections in the evening. Didn't have this with Sky. And no choice but to wait for open reach to upgrade the link, which is a woefully slow operation. Sky Fibre was the best internet I'd had and leaving for this is painful.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Vodafone  
Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fraserburgh Vodafone  
This is a first day review. All kit delivered on time with easy instructions. Wifi up and running in minutes, phone line a little longer to make/ receive calls. As was suggested in paperwork, internet speed started sluggishly but has really picked up as the day has gone on. Haven't given 5 stars throughout because this is day 1 but I am very pleased so far.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham Vodafone  
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Church House Stoke Abbott Vodafone  
We recently cancelled our fibre with Sky due to this one being alot cheaper. I was slightly worried after I signed up reading some of the reviews, but after having it for 3 weeks its been fine,.

the router is much better than the sky one and I no longer need to use my additional TP Link Wifi booster. The speed is actually better than I was getting before and the app is really good and has all sorts of features,.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire Vodafone  
Slowest broadband speed yet to come across constantly disconnecting really poor connection on Wi-Fi can't stream anything on YouTube averages 1-5mbs and supposed to be on 76
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Englans Vodafone  
Signed up in December 2017 for 76Mb, service seemed fine. Past couple of weeks have been getting 2Mb at peak times. After numerous calls/chats still not fixed. Keep being told to reset router, check wi-fi (it's rubbish even when wired). Avoid at all costs, got another 14 months of this terrible service as found minimum speed guarantee is only for connection from router to the street cabinet, not any further and they say this is 76Mb all the time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mansfield Vodafone  
I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.

All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LEAMINGTON SPA Vodafone  
I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
3 days before as promised with tracking got the router plugged it in.

Used it with my old provider.

on the day of switchover was online by 7pm the same day.

Speeds were 36mbps down and 8mbps up

router updated itself and has all the bells and whistles.

for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
have an extended phone line to downstairs which has a filtered faceplate.

Overall cant complain about price and service.

Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
birmingham Vodafone  
Ever since we have switched to Vodafone our broadband has been ridiculously slow, don’t want to help when you call them, even went as far to tell my husband he was lying.
Won’t even pla6 Netflix.
Supposed to get 55 MB/S but is often 3-10
Just not good enough.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Vodafone  
I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Vodafone  
Disgusting customer service. Endless hours spent on hold waiting for a stupid advisor only to have to answer 10x security questions. Then the person can't help and transfers me to the wrong department who then transfers me again. The guy then tried to charge £3pm for caller id which i refused and he was a right rude fool, I asked him to put me through to complaints he said no three times then hung up. Then on hold 30mins again and no luck so hung up and tried again and then their stupid machine doesn't work when you call and then called again and on hold another 10mins so far and waiting.... Utterly useless!!!!
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Vodafone  
The most awful company I have ever dealt with. Shocking customer service. I set my account up on the 15 jan and nearly 4 weeks later I still have to call them almost every day to get my wifi working. I am on hold for anything up to half an hour . They promise to ring back and never do. The stress this company have caused me during my house move !There is absolutely no communication between the staff there and I have to go through the whole story every time I speak to someone. I wasn't happy that there was no plug socket for the modem anywhere near a phone point, meaning having cables running all over my lounge. They seemed to think this was purely cosmetic. Then a week later when I ring due to having no internet again!! they tell me its because my modem is not close enough to the phone point!!! I rest my case. I would definitely not recommend this company.
Sheffield Vodafone  
Vodafone home broadband is the worst i had so far. Unfortunately when i moved flat, sky, which is so much better, could't be installed quickly, because it was christmas season. At that time, because i had mobile with vodafone, i took the risk to accept their broadband offer.
I regret i didn't wait for Sky.
Vodafone internet at home is slow, crashes, doesn't reach the whole flat and is so unstable. Not to mention their customer service... i would never advise them to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith Broadway Vodafone  
Terrible download speeds. Frequent failures. Not worth the money or the hassle.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Scottish Borders Vodafone  
As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Ilkeston Vodafone  
marginally better than a non-fibre TalkTalk wifi also accidentally clicked on content block and i dont have a vodafone phone number so i cant get a request to reset the setting
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
sutton Vodafone  
SCAM ARTISTS!

Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Vodafone  
Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Horsham Vodafone  
I was tempted by Vodafone’s January offer to switch to what looked like a cheaper and faster service. Having tried to switch, it turned into a disaster, and I agree with others who say stay well clear. The customer service is truly awful. I had scheduled twice for them to give me a go live date and on both occasions they inexplicably cancelled the order without telling me. The first time sky had switched me off, so I was left without broadband for 3 days until I could grovel back to sky to re connect me. No matter how good the offer is don’t use them they cannot be relied on
  • Satisfaction
    1 star
  • Customer Service
    1 star
Harrogate Vodafone  
Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent Vodafone  
Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor regis Vodafone  
Avoid if you want to use at peak times, on Vodafone 76 and average about 7mbs at peak times some readings under 1 Meg, shocking, luckily still in cooling off period and managed to cancel
South Yorkshire Vodafone  
I wish i can give them zero star. Bunch of idiots and useless customer service. No one got a clue what they soing. Place my order on 16th of December for 2nd of January activation date. Order cancelled by them and replace order on 16th January. Next day i phone them to cofirm, oh order cancelled again. I said please no more. End of story No. They replace order without my permission. Try to take money out of my account when no service is activated. Phone them and guess what your order placed on 19th and cancelled again. Who place the order , one of customer service idiot. I explained them please cancel this order put a note on it. Cancel direct debit. On 29th of January they deliver router. My God Rang them and ask why sending me router when i cancel my order.oh another idiot replace order. What the hell
Bunch of idiots
Stoke on Trent Vodafone  
All I can say is this... Absolutely amazing!

Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!

The router and app are brilliant also
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle Vodafone  
l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Thanet kent Vodafone  
Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
herts Vodafone  
Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire Vodafone  
Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Just appalling. I have changed to Carphone Warehouse but still with Vodafone. 8 days later and numerous calls later - each time being told it will be resolved quickly I am no further forward.
I just don't want to have anything else to do with them but have to as I want to keep my number. Presumably that is why they just don't care about their customers. I suggest that you use any other provider apart from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ropley Hampshire Vodafone  
Order cancelled 4th times of chasing them up I just cancelled. Fair to say I won't be joining them. How can a company of this size give such a crap service. They don't even earn the 1 star rating!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Vodafone  
Atrocious broadband, swapped from Sky who were quite adequate and have been forced to swap again because the service from Vodafone has been possibly the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for anything again for the rest of my days.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
North London Vodafone  
For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.

I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.

An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.

The engineer indicated it was the telephone call blocker that was the problem.

The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.

It is now at the point where the connectivity is so unreliable as it is constantly cutting out.

I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Linlithgow Vodafone  
What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
Wiltshire Vodafone  
AVOID - BIG COMPANY TOTAL DISREGARD FOR PAYING CUSTOMERS
I had the worse customer experience when dealing with Vodafone. I was made to wait in for two days to be connected, 4 days later Vodafone admitted they had connected broadband neighbours flat and also failed to let my neighbours know resulting in them not being able to use wi fi. I spent 5 hours on the phone to customer services. I was lied to. I wrote to the CEO five times and I was lied to by the Directors Office. Waited over 2 weeks for a refund for broadband I did not receive The whole episode was disgraceful. AVOID
Central London Vodafone  
Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cirencester Vodafone  
I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
AVOID AT ALL COSTS. DONT BE SCAMMED BY VODAFONE LIES.
Joined Vodafone in December. Told no set up costs my subscriptions should be £25 per month. First bill came in at £39.24. Contacted Vodafone to be told lots of lies why this was. I have a mobile account with Vodafone and a Home broadband and phone account. So paid Vodafone broadband on the 15th jan. on the 18th jan arrived home to my broadband and phone suspended. Phoned Vodafone to find out the issue. These clowns had no idea what the issue was so was given more lies. I paid the broadband through the app on broadband. I finally found out the payment I made for my broadband they swapped the payment to my mobile account. Not authorised by myself. I said this is not acceptable the payment is for the broadband my mobile bill isn’t due till 31/01. They said sorry I cannot unrestricted the broadband unless you pay another £39.24. I said you are kidding. But no. I hope the owner of the broadband realise that Vodafone are using their money for their own gain. As Vodafone are only a third party for the broadband. Will be emailing the broadband company to let them know I’ve paid them and they need to claim this from Vodafone. Ombudsman are aware of this. AVOID THESE CLOWNS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Vodafone  
I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
blackburn Vodafone  
Twice order canceled without any reason. Customer service is useless. Please stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
STOKE-ON-TRENT Vodafone  
Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up


Try someone else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Norwich Vodafone  
Just moved to Vodafone and although it took them all day to move me across I found that the customer service to be quick to answer, friendly and fixed the issue. Then called back an hour later to check everything was working. Excellent.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Leeds Vodafone  
We signed up to them and the internet literally didn't work. Was cutting out constantly. Can't download anything on sky. Nothing worked at All! We called them and decided to be upgraded to fibre broadband they said it'll be done within 11 days. 11 days came and went and nothing. Internet wasn't working at all now. So my husband spoke to them on live chat. And they said it would be another 2 weeks! No reason why. So after been told 11 days it would actually be 25! I tried calling. They said I'd be on hold for 1-2 minutes, 45 minutes later still no one available to talk to and still on hold! We are self employed and do a lot of our work online at home. We have decided to leave them, and join someone reliable, as we don't trust it be done in 2 weeks as they've already lied.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Vodafone  
If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.

Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Got a speed problem or similar? Go to the BT Wholesale Speedtest.

Run a complete test don't stop until it is finally complete all pages about 3 or 4 of them in total.

Do the test again and again until it shows true low speeds you are getting. Sometimes it won't show correct true also.

It will and you then have proof of your connection. Next read and copy exactly what it says on the final page it will make sense when you are there.

This will fix all speed problems and is the only know valid way to do so today for internet problem issues.

Always make sure your setup is correct wiring and all. Go as far as replacing phone socket to router wire if have one also. So you will not be charged for any problems you may have.

Make sure router is set exactly as customer service scripted call will tell you to do when call ISP.

* IMPORTANT * IMPORTANT * IMPORTANT *
Make sure you test using only wired connection. Not using WI-FI at any time for any test. Since WI-FI can be an issue. Test first with wired connection yourself with WI-FI totally disabled (turned off) in the router. Failure to do this may cost you if found later a WI-FI issue.

As long as the speed is correct. The Speed problem with WI-FI will then be known. Ask ISP if router has known WI-FI issues if not then buy and install your own router. Ensure it is a router that has been tested by OpenReach do internet search for OpenReach Router Tests or ask ISP before purchase or use another router. If use another router you should be able to do so using connection settings from current router including logon details etc.

This is the best way forward to correct Speed and Line problems. Don't assume it is always the ISP or network issue know it is not an issue with your router and wiring.

ISPs will no doubt read this and may try use some of this against you such as above. But with details here there will be no doubt where problem lies and what you do about it. This is all simple ABC.

If you still have a problem then use the 30 days and get rid of the ISP. Do tell others of your issue here. Then will have a more complete true picture of UK ISPs.

I have rang Vodaphone and I would agree what some of you have said they are incompetent and unskilled. Vodphone problem begins and end with it's staff and in-house staff structure until that is fixed steer clear of Vodaphone for anything.

Problem for any company old staff always hold onto old ways any newly trained staff will be turned by old staff ways soon after 'old rot remains'.

For any company it is not worth spending any money on new staff and training them all the new ways. Unless any company clears all old staff from top down first. Not until then will any company evolve to be better than they were previously. This basic ABC applies to any company anywhere.


Finally the Ombudsman Resolution etc for UK Broadband. Pitiful incompetent mainly because the rules they use have huge loop holes in them.

Like this have a problem ISP then deletes to make them good Ombudsman only knows what ISP send them. Anything that has been deleted even if temporally. Is never seen by the obudsman so they will never know the true picture. How many people will have ability to record all their calls to ISP from home phone. Call with a mobile then always record all calls to ISP you never know when you need them to prove to ombudsman complete details. In doing so ombudsman may then fine heavily such bad ISPs. This loop hole is well known in industry but is not known by the public.

5* stars for this info. This info should be everywhere on this site and always easily seen. I post this nowhere else lets see how intelligent the site owners are with this information. Maybe someone should copy it else where also to other sites.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
UK Vodafone  
Completely execrable. Cut us off from our existing ISP three weeks early, and were unable to connect us to themselves.

Told us that it could take up to three weeks to resolve.

Numerous chasing phonecalls resulted in assurances that the broadband order was being placed again and the provisioning department would ring us back.

No one ever rung us back. Rang them again (after 3 weeks of chasing them), the day after the original go live date, to find that in fact the order hadn't been placed.

We cancelled at that point.

Rarely have I experienced such terrible customer service A byzantine organisation of many departments, whose sole incentive appears to be to transfer you to someone else, rather then solve your problems. Avoid them like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stafford Vodafone  
THE WORST BROADBAND COMPANY ON THE PLANET!

We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.

NEVER USE VODAFONE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Constant dropouts since signing up in November. Naively allowed them to arrange an engineer and send a new router, went over the cooling off period and now stuck with them for 16 more months. Loses connection for a few minutes about once an hour, disrupts our streaming and working remotely from home, and the boys' gaming. Much happier with Sky before them, slower but almost never suffered dropouts. A shame as I really rate them as mobile phone providers, been with them 16 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Portishead Vodafone  
Decided to take out the broadband after being a mobile customer with Vodafone for 15 plus years, biggest mistake of my life, after being told i would not have to pay for the install I was charged the £118, after complaining and requesting a call I had with the call centre be listened back to prove what i had been told no one ever got back to me, 14 months later and a further 3 complaints not one of the Vodafone staff have been in contact to resolve this matter, hands dowm worst broadband provider i have ever had in over 10 years. Avoid at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Vodafone  
Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Vodafone  
Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West sussex Vodafone  
Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Warwick Vodafone  
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carshalton Vodafone  
Basically failed to deliver any service. Promised information but failed to deliver even that. Hopeless company. Do not buy from the,
  • Satisfaction
    1 star
  • Customer Service
    1 star
Lewes Vodafone  
We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Chester-le-Street Vodafone  
76 Fibre. Access line gives 67MBps. Real is 1 to 3 MBps after 15:00 to 1.00. 2Mbps all through weekends. Jitter, no games.
Router fails even with Chromecast.
5.8GHz WiFi hangs up router.

I had better speeds with traffic management from other 38 Fibre provider.

Got overcharged. Suppose to be free installation, got to pay £49.00
Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Vodafone  
The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rochdlae Vodafone  
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
have fibre as thought would be faster get between 1 and 3 down load. worse then my standard broadband. rang them they tested line said was a problem handed me over to tech team who said this speed was with in there acceptable perameters. So be warned don't sign up to a contract with the clowns
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Ryde Vodafone  
Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walton-on-Thames Vodafone  
AVOID AT ALL COST, DON'T WASTE YOUR MONEY. VERY UNRELIABLE BROADBAND KEEP BREAKING UP IN EVERY 3-5 MINUTES.

ABSOLUTELY RUBBISH, WILL HAVE TO CANCELLED CONTRACT EARLY.

AVOID - AVOID - AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ORPINGTON Vodafone  
Doesn't seem to be working even tough they sent out open reach with out me asking
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Me6nt5 Vodafone  
Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Vodafone  
I read all the reviews before ordering and to be fair they werent great.. but i thought id give it a try and i couldnt be happier.. yes you get a couple of teething problem but that was to do with open reach connections... vodafone sorted it with them and get a new socket put in within 48 of me calling. The service is great now and i have never experienced bad customer service from them. I would advise give it a go the price wont be beaten!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
I suppose most people only leave reviews when things go wrong, which distorts the real picture. Although Vodafone twice cancelled my order, it was soon re-activated and after a week of service I am (so far) very satisfied. The service activated flawlessly on the correct day, the speeds and latency are better than before and I'm paying £20, not BT's £48 per month for my internet!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glossop Vodafone  
I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bury St Edmunds Vodafone  
Reiterating what many here have already said. Paying for 76, in last week been getting 6 download 12 upload. Latency horrendous. Getting kicked out of online meetings for work. Cant use it at the top of the house. Router restart page all the time. Sign in to wifi!!! Been to customer services, twiddled, etc, no help. Never set up 1571. The law say we can leave without penalty nowadays so thats the next step. Pitiful.
n2 Vodafone  
AVOIDD!!!The worst services ever!! The worst customers services. Even Talk talk are far more better!
I would give less then one start if possible after such bad experience with them. I made a contract for home broadband after using them services for many years for my mobile. They made the contract lying and saying they will provide the best services ever and even a consistent present. The present was just a lie as after 4 mouths didn't received anything. Anyway ...they lie to me again about the live day for the internet keep postpone that. Finally the start internet arrived and waiting for the green router light witch even after 3 mouths and a half failed to come. I spent daily hours and hours with them on the phone all off them promise to fix it. I asked them to cancel in those 30 days but they keep lying assuring me I will finally have internet 3 mouths like this....after so much waiting my sister who lives at the same address as me, tired of waiting made new contract on her name with different provider. I didn't know at that time that one contract cancel automatically the previous one because of just one phone line assigned per house. Suddenly Vodafone remembered about me and sent me a 218£ bill for cancelling the contract. Paying 218£ for nothing as THEY FAILED to provide them services and ignore my calls (for 3 MOUNTHS) for witch the contract was signed. I start calling them again daily each of the UNTRAINED customers services employees kept me on the phone for 2-3 hours saying they can not wave the extra charges. I made numerous complaints every time they promising special team will contact me as priority ,2 weeks still waiting. PLEASE try to avoid them 'services' AS MUCH AS YOU CAN!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.

The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.

Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Newmarket Vodafone  
Lying on the phone at customer services. My home broadband went off at 10.20pm on Wed 7th Dec 2017. Called Vodafone 9 times between Wed and Sat. Told utter lies by staff. First it was an outage, then a fault at the exchange, then Tech2 team said there was no fault. Even although my broadband was still off. Spoke to a woman who told me call back Sat Morning at 8pm and ask to speak to Tech2 team (which you can't do. I subsequently found out). Phoned back spoke to some bloke who said Tech team will call you within 24 hours. Which they didn't do. Then I called again Sat night at 6pm. Went nuts at the woman on the phone. Told her I was going to Ofcom and trading standards. She put me on hold. Boom 2 mins later my broadband is back on. Odd that?

As soon as my 18 month contract is up I'm gone. I pay them £110 a month for 2 mobiles, a tab, home phone and broadband, And they don't care. As long as they get their money their happy. Bunch of robbing liars. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dundee Vodafone  
Very unhelpful when speaking with an adviser also I wish I had not changed from Sky as all it does is keep dropping the connection and if you contact Vodafone there advice is to check on line which is impossible as the connection has dropped, about as much use as a chocolate tea pot.
Really annoyed!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Suffolk Vodafone  
I read lots of negative feedbacks and decided to ignore them and give Vodafone a try. Wish I would of done opposite. One months waiting for the installation and then 6 weeks waiting for Vodafone to fix intermittence broadband connection. No luck. Internet dropping out all the time, talking with theirs technical department on weekly basis and now I understood that they do not know how to fix this problem. They did replaced router ones but after that speed became even slower, 7 to 14mb/s out of promised 35 mb/s. this gives me reason to cancel broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamosius Vodafone  
Signed up to Vodafone Unlimited Fibre 76 and for the first few months it was fantastic, great speeds on both consoles connected, both phones and both tablets. However my speeds dropped about a week ago (was receiving 5mbps, my minimum should be 35mbps) with only one device connected. I have contacted there customer service about ten times now, including 3 phonecalls to the complaints line. 3 of the live chats were cut off, as were2 of the 3 calls. When I do eventually get through to someone all I get is "we will raise a ticket with the tech 2 team", who have already contacted me and said my internet is fine. They are also supposed to contact me back again within 3 days, I am now on my fourth day, and awaiting 3 different phonecalls from their customer service, all of which should have taken 3 days max. Again it has been like this for a week at least. Eight days to be precise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Durham Vodafone  
Probably the worst broadband ever! I would keep away from this company! They suck you in promising you amazing speeds and super deals and its all lies! I cannot believe how a company like this is allowed to exist!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Very unprofessional people. I was without any broadband for more than two weeks and they keep on telling me new lies everyday. This company is a joke. Absolutely rubbish and a waste of time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Preston Vodafone  
There were initial problems with getting broadband and phone line at our new property and initially in getting the right speed on a fibre connection. But the support people at Vodafone could not have been more helpful in ironing out the various issues. Polite, helpful and good at communicating what was going on to resolve issues. We now have fast fibre service and phone line at a good price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bicton, Shrewsbury, Shropshire Vodafone  
I switch on fibre 76 Vodafone and I pay 60£ for new line. 1st day I was getting speed 60mbps and upload 17mbps. Next day start WiFi speed dropping to 10mbps and upload 15mbps. I contact support and they say my speed 1st 10days will be poor. After that router start saying it’s disable and I can’t do anything to set up my router WiFi setting because disabled. I connect to support about this issue and they couldn’t fix my this issue. They say try sometime and maybe will work. I will see 10 days more if speed improved.
I had TalkTalk fibre 35 and that was very good and wasn’t droping speed as Vodafone broadband.
Look to me bodafone bad but let see how it gonna be.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hayes Vodafone  
Absolutely the worst ISP I've ever been with. Fortunately, I was away studying for half the time I paid for this garbage. However, the several months I had to use this was dreadful.

I play online video games, and so I am not really bothered by slower download speeds. I was supposed to be receiving around 30mb download speeds, but I'd actually be getting around 15mb, which didn't bother me much. The biggest issue was the latency. Whenever there is more than 3 devices connected and browsing the internet, the ping would skyrocket to anything between 200 and 4000. It happened all the time. It is impossible to play multiplayer games without having to boot everyone off the router. The Vodafone app was also bad. Anytime you make changes to someone's connection to the device, the router would shut down for a good minute to process the changes made - very annoying.
Oldham Vodafone  
We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood, South Wales Vodafone  
my broadband is provided by italk i have no signal upstairs and it goes off all the time i can hardly hear anyone on the house phone i cant get 1471 or the answering service and when i ring them all they say is buy a booster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle upon tyne Vodafone  
Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ballymena Vodafone  
So disappointing! Had Vodafone in West London before moving to NW, was good, never had real issues with it. Since we've got it installed here, first they couldn't get it live because of some sort of line issue, then some exchange issue, after another week another exchange issue. Customer Care DON'T CARE, all they know is "we can't guarantee Wifi speed". Dear Lord, does 0.78 even qualify as speed? Wasted hours on the phone with them, I am pretty sure there is something with this router, but they won't bother sending an engineer to check it, because I am - they say - getting the minimum guaranteed speed in the router. I can't connect with a cable, I have a laptop and don't want to be tied up to the a cable. I understand that wi-fi is slower than ethernet, but 0.something is not even speed!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NW London Vodafone  
If I could give less than 1 star I would. Never, ever join. Faulty router after 3 months and 3 weeks later they still don't have a replacement in stock..no reason, no answers, no help, no f'in idea the lot of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Vodafone  
I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Vodafone  
I am appalled by Vodafone home broadband and I feel like I have no recourse. I chose to move to Vodafone and was told that fibre broadband would be available in 10 days. Two months later with limited contact, Vodafone took over the line and have left us with no internet connection for 4 days to date. They have now told me I have to make myself available for 3 days so that an Engineer can turn up on the one that suits him.I have lost business because of lack of connection and now I am expected to take up to 3 days off work to be available to their Engineer.I just don't know what I can do to get broadband back. There is a shocking lack of concern or urgency on Vodafone's part. They don't care that I'm without internet and they cannot promise internet connection within the next week. It is the most shockingly bad customer service I have ever come across. I feel completely desperate as they are making no progress on getting me connected despite all of my pleas. If anyone can help point me in the right direction to get things moving, please do. Even my official complaints to Vodafone are ignored.
  • Customer Service
    1 star
Suffolk Vodafone  
Got vodafone installed 21st of March 2017, started complaining about a problem on 7th April. Been complaining about said problem in drops and kicking devices off the network ever since. Keep getting told, theres not a problem at their end (how great for them). So I have to either put up with this rubbish provider for another 8 months or pay 8 months to cancel it! This even though I've been complaining since within the 30 day cancellation period! Wish I hadn't of bothered. What a waste of my hard earned money!

Please avoid like the plague!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
DEWSBURY Vodafone  
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Vodafone  
Have fibre broadband with speed up to 38mbs and only reaches the high teens, not good enough.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Stirling Vodafone  
We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).

We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.

Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.

TL;DR
Speeds much better than BT for us
Customer service faultless so far, infinitely better than BT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gloucestershire Vodafone  
Please don’t! Been complaining since July. Dropped connection speeds at 12mbps despite being on top package. They can’t fix it but keep closing my tickets as resolved. It’s not resolved!!!! Will be buying another and let this lapse as cheaper than cancelling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newbury Vodafone  
Utterly incompetent. Avoid at all costs. Have been trying for almost 8 weeks to switch to Vodafone broadband. Repeated delays, excuses, service inexplicably cancelled. Latest switch due for the 5th November so I called to double check and ask where router was. Told it would be dispatched in time. Not received and then received s text saying there was s technical problem that would delay the switch. Would that be the lack of a router?!! Told them to cancel. Going to Sky instead.
Marple Bridge Vodafone  
I haven't even started my broadband yet and I am already annoyed. They changed the install date, the day before it was meant to happen with no explanation, when I rang up to ask why, the guy just stuck me on hold to get rid of me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Norwich Vodafone  
Cartload of monkeys - crooks and thieves. Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk Vodafone  
i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bangalore Vodafone  
Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barnsley, S Yorks Vodafone  
Good customer service. Awful broadband though.

I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood Vodafone  
Incompetent and Dishonest. Frequent disconnections. Speed less than "guaranteed". Now the line has stopped working completely. They don't know when or if they will fix it. They couldn't be worse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire Vodafone  
I have had terrible experience using Vodafone as my mobile phone provider. I supposedly have a contract with them, however, the bills and the payments they take out of my credit card ALWAYS far exceed the amount agreed at the start of the contract. They are literally stealing my money. When I try to contact them, there is hardly anyone to speak to. I get promised refunds to my bank account, however, I have NEVER received a refund. I would not recommend this dishonest company to anyone. STAY AWAY FROM VODAFONE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
I bought its fastest broadband (76MB). One of the worst broadband interms of speed and download ..Even you tube videos doesn't play properly .
  • Customer Service
    2 stars
ABERDEEN Vodafone  
TERRIBLE EXPERIENCE!

Fibre optic broadband keeps constantly going off-line! Deeply frustrating! Router gives off a very weak signal, and speed of 38mb (a joke) are in reality less than 200kb!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MANCHESTER Vodafone  
Complete and utter GARRRRBBBOOOOOO. Hands down the WORST isp I have ever had the misfortune to have. Claim to be providing me with 27MB/s download speeds, when in reality they are barely capable of providing more than 300 Kb/s. Spoken to their customer support many times (who lack basic English skills) who give me the same response that they claim will fix their awful service but to no surprise, it doesn't. Constantly disconnecting, unable to hold a stable connection (when it does finally connect), unable to keep up with literally any other isp. Would NOT recommend Vodafone...they should have stuck to phones smh.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Vodafone  
Vodafone is the worst organisation I have ever dealt with. They misrepresent the truth; fail to do what they are asked to and show the highest level of incompetence I've ever seen. Failed to cancel the broadband or landline with my previous provider (yet said they had); failed to request retention of current landine number (yet said they had and it had been rejected). Each agent / advisor gives different information. Only resolved when threatened to cancel contract and claim outstanding bills from previous providers through Courts. Only positive is that the broadband has been reliable with no outages, but has dropped from 38 to 20 in 12 days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Devon Vodafone  
Worst internet ever. I literally do not even know how Vodafone is even allowed to have a broadband. Spent 30 minutes trying to load things up. Games I download that only take around an hour takes a day to download. Simply unreliable, the speed is extremely slow I do not recommend Vodafone. Customer Service is okay I guess but they end up never helping. Any recommendations?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Central London Vodafone  
I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
west midlands Vodafone  
DO YOURSELF A FAVOUR AND FORGET VODAFONE BROADBAND, IF YOU GET INVOLVED IT WILL BE A HUGE MISTAKE AND FRUSTRATION, CUSTOMER SERVICES COULD GIVE A TINKERS TOSS EITHER.
MINE IS NOT POWERFUL ENOUGH TO RUN THE SURE SIGNAL BOX FOR MY MOBILE SIGNAL LET ALONE MY COMPUTER OR FIRESTICK FOR TV
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Vodafone  
Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
York Vodafone  
Absolutely terrible service from Vodafone from start to finish.
Switched to Vodafone broadband and selected an installation date. A few days later get an email with a different date for installation that has been given to me without checking.

I can't do the date so call and request original date.

Nothing happens for three days. So I call back to be told original date is unavailable. So agree a second date.

Called back next date to be told second date isn't possible and offered new installation date 12 days after original selected date.

So I cancelled the whole thing. And you'd think that would be the end of it. Receive a text saying I've cancelled. And then emails about services I've added... And a bill.
The bill is for services before the installation date.....

What a bunch of idiots.

Terrible terrible terrible service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North london Vodafone  
Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Vodafone  
DNTWABP. had a week. On first day it went off after an hour. Took an hour to get through to call centre, then They could not resolve issue. Called back the next day, another hour on the phone. Told them to cancel the contract. Got home from work and it was working, so another hour to get through to tell them to leave it on instead which they said they would. A week later and they disconnected it themselves. Another hour on the phone, a half hearted apology and told they will "email" their connections team
And switch me back on in THREE days! Three days later and it was still not on so just waited 2 hours for a call back and been told I shall have to wait another 3 days. Almost a week without internet. The customer service is shocking, the advisor was patronising telling me it was my fault for asking to disconnect. I told him to re-read his notes and that it should not of been switched off. Rather than apologise the advisor decided to get in to an arguement with me. Horrendous company, with long call queues as they will not pay to staff the call centre. Staff do not know how to treat customers like customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wirral Vodafone  
The most appalling service I have ever experienced. Spent over half an hour on the phone ordering. Received the router and waited ten days for the activation date. Date came and passed with no contact. Phoned Vodafone and was eventually told that contract had been cancelled without informing me. After initially being told this was because fibre was not available for my address several calls later I was eventually told all was due to their operator typing in my postcode incorrectly. My choice thereafter was to wait 72hrs for them to reinstate the order and then wait another 10-14days for the activation OR to register as a new customer spend 30-40mins on the phone giving all my details again and then still wait 10-14 day for activation. At this point it was easier to go with another company having wasted a total 4 hours on the phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heswall Vodafone  
vodafone offered to change my contract from BT to themsevles, taking care of everything without any down time at all, i'd never be left without connection were their exact words.

My business has now been without a telephone or internet connection for over 48 hours and I am nearly 3 hours into my calls with them (they conveniently disconnect) and they still haven't found the problem.

Avid at all costs!! I have lost untold amounts of money because of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Vodafone  
Half way through a 18 month contract and multiple engineers later. We are still getting less than half minimum speed if it even works at all!
Vodafone keep telling me there is a fault between the fibre box and the router. I know this to be false as technicians they have sent have tested the line with me there and shown me the results as they receive it. These results show as NO FAULT ON LINE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salterbeck, Workington Vodafone  
Not getting the speeds I pay for 50% of the time I'm on it. Customer service is ok but was told my speeds are in the limit I'm paying for by thier technical support team. Got the 60 meg deal getting speeds of average 25 meg. TV keeps buffing videos on tablets same as tv. End off contact I'm leaving.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Gillingham Vodafone  
Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheltenham Vodafone  
Had this broadband for a year, and I have got to say it is the most unreliable and slowest internet I have ever had. Never had problems like I have had with Vodafone. My internet drops out 3-4 times a week and I lose connection. I play online gaming a lot and it's a pain and when streaming Netflix or YouTube it buffers, which for this day and age and these 'supposed' speeds it's utterly ridiculous. I've had engineers out to check my phone line etc but no improvement. The customer service is pretty much non existent. The usual 'we will check your phone line' and 'your speed at your router is what it should be'. I'm lying for the Up to 76MBps broadband, and use a hard wired connection for what I can, and I receive at max 20MBps download with 5MBps Upload which is daylight robbery. I have patiently waited until this contract ended and I will not be renewing with Vodafone. My parents experience the same issues, when they also have never had any issues until switching to Vodafone.

Avoid them like the plague, absolutely dreadful broadband service, and you would think they would provide a great service after being fined for bad customer service not too long ago. I highly do not recommend this broadband. Terrible experience.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Vodafone  
My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest.

I did some researching online and price comparing for fibre Broadband and Vodafone along with Talktalk were by far the cheapest available. My mother has Talktalk fibre and I really can't say a bad word about them but what sold me to choose Vodafone was the current offer they have on where you can choose a free gift. I chose the Wireless speaker which I've wanted to buy for a while so it was a no brainer for me.

I was given a date for an engineer to come round and fit a new line as ours had been cut completely by I presume the people living at the flat before us.

The engineer called me 15mins before arriving just to let me know he was on his way. He was very friendly and the work carried out was very neat so no ugly cables running up and down the walls. He finished the job within an hour or so and said once the router has turned on and done what it needs to do it should all be up and running.

5 hours later and we still didn't have any Internet so I decided to call Vodafone just to check this was normal as I was told it can take up to midnight for the line to be activated.

I called at about 7pm and there was a que of just under an hour so I decided to use their call back service. I received a call back from a lady who was really brilliant from start to finish and she told me that something needed to be done their end to get our internet up and running. I stayed on the line for about 15mins whilst they done the necessary bits their end, she then explained how to reset the router and then said to leave it to work through it's boot up process and to try again in half an hour to see if it was working. She also promised a call back in an hour to make sure it was working.

Within 20 mins or so our Fibre broadband was all up and running and straight away with the speeds we was told we would get. I was called back as promised too just to make sure everything was up and running which I thought was fantastic as usually companies will promise a call back and you'll never hear from them again!

Other than the minor delay it getting it up and running so far I really don't have a bad word to say about Vodafone's broadband service.

Along with the best price available there is no traffic shaping meaning no slowing you down during peak hours, no download limits, possibly the most helpful and friendliest customer service I have ever used and a free wireless speaker worth £180!!

Vodafone have clearly put a lot of effort and resources into getting their broadband right and competing with the big boys and it most definitely shows.

It's early days but so far I have been nothing but impressed and won't hesitate to recommend you to everyone I know!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Vodafone  
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Abbey Wood Vodafone  
Signed up Home Broadband with Vodafone. It is supposed to go live on 13 Sept but didn't happen. After multiple calls with Vodafone, they top me up 50GB on my mobile, so that I can still use hotspot to work with my laptop. Vodafone said the broadband should go live after midnight. Next day still the same, no broadband. Call Vodafone again, the support staff said there was a technical fault on the line that OpenReach needs to resolve and it won't get fixed until 18th Sept!!!! So Vodafone left my family stranded without internet at all for another 5 days!!! The live chat staff ensured me that I can collect a USB mobile dongle from a nearby Vodafone store to plug into my broadband router for the time being.

So I went to a store to collect it. The staff said you can't get it free. They have to put a £20 charge on my account and sign up a new £30 monthly contract for that. Then cancel within 30 days after the broadband is fixed and get a £20 refund back.

Despite endless hours (and many more in the future) of trying to sort it out and none of this is my fault (well, apart from signing with Vodafone Broadband), THEY UPSALE MY PROBLEM.

All the customer service teams were trying to be helpful and polite but there solutions actually bring more hassle.

Since I am going from a normal broadband to fibre which I imagine it requires proper technical upgrade at the exchange box, I would recommend anyone to sign a 12 months fibre contract with the broadband company which actually owns the physical line and then switch to another cheaper fibre provider after that.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Wokingham Vodafone  
I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.

No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.

At last, a 21st century internet connection at a very reasonable cost.

Never had to call customer service, which is fine by me.

I'm not impressed easily but this has been a great experience (so far!)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent Vodafone  
Rubbish do not even think about getting these in. Organised setup for 8-9-17, its not 13th and still no internet. They had no problem cancelling my old ISP but getting this one working is not happening. After being on hold for hours (no joking) they try and fob you off with, its Openreach not us. Rang again 2 hours to be told my date has been changed to the 25th, well thanks for updating me on this and you can shove that date. Then was told the 13th is a go and I am so lucky!!! Not really when I should be surfing with a 50Mbps download right now but currently getting 0. I read the bad reviews and still gave them a chance and i'm sure tomorrow when its not working i'll be cancelling and trying Plusnet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Vodafone  
I originally had sky broadband 17mb and decided to give Vodafone a try due to their deal on he 38mb broadband with a free £200 gift. I received the router in the post and plugged it in and was told my activation date was the 7/9/17.

Towards the evening on 7/9/18 the service was still not active so I called Vodafone. After waiting an hour I got through and the Vodafone person said just wait until midnight. The next day 8/9/17 I called Vodafone again as the service still wasn't active. I waited again for an hour and got through to someone who said he would need me to reset the router by pressing down the reset button. I did this and then he said it'll work in 30 minutes. Obviously it didn't.

So I again called Vodafone and waited another hour on the phone before being connected. The lady said that I needed to download the Vodafone app on my phone and then id be able to set up the router via the app. She then proceeded to say 'is there anything else I can help you with' at which point I told her that she will need to stay on the phone whilst I download the app as it takes an hour to get through to someone and so far nobody seems to know what they're doing. I then downloaded and opened the app which of course didn't work with my router. The lady on the phone said she will just need to check something and put me on hold. She then came back and said that actually you can't activate the router via the app. So in other words she was about to fob me off again. She then proceeded to set up my router from her end. After she did this she told me my service will be live in 1 hour. So I then waited an hour, and guess what? obviously it didn't work.

So then I called back again and waited again for an hour and finally got through to someone who then actually did activate the broadband.

The broadband was initially fast. I had the 38mb package and was getting speeds of 33mb. Towards the evening the speeds dropped to between 1 and 2 mb. The homepage (which is google) also stopped loading and occasionally all internet services would just stop.

So I called Vodafone who told me to change the channel on the router. I did this and the same problems occurred. That was their only suggestion and they weren't sure what else to do.

My previous broadband was with sky ADSL 17mb and I got 17mb as their router is fantastic. The Vodafone router will just drop off and the worst thing is Vodafone do not allow you to connect your own router.

The only routers they accept to be connected to their broadband are open reach approved routers of which there is a very limited list of very specialist routers costing around £500 each.

Luckily you get a 30 day cooling off period so Ive now cancelled Vodafone. I don't know how I would have coped for 18 months with Vodafone broadband. More than likely I would have had to just pay the early termination charge (which would have been massive) just to get a working broadband service.

Do not touch Vodafone. They are voted the worst company for customer satisfaction for a reason. Ive now moved back to sky who answered my call in just 5 minutes as opposed to Vodafones 1 hour. I'll never make the mistake of moving to Vodafone for any of their services again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
birmingham Vodafone  
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Vodafone  
im moving again because of slow speed. The misconception that is going around it is the isp to blame for slow speed. It is the line to you're house that is the problem. You may be on 50 year copper that is not fit for purpose be connected other homes via a junction serving homes as well. This was my problem Openreach had to replace all cabling to the house including the underground cable to the cabinet. Result no change whatsoever. BT and Openreach claims of up to 76 Mbps are exaggerated and the companies that supply broadband have a sold a lot of nonsense. Time to force BT to uprade its infrastructure it is not fit for modern fibre use.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
North Lanarkshire Vodafone  
Moved to Vodafone 76mb package from BT Infinity 2. BT's obfuscated billing drove me away. Vodafone package is £30/mth for 18 months, no additional line rental - simple! Switchover was seamless. There was a little variation in sync speeds initially, but this has now settled down. I have a slightly slower sync than I was getting with BT, but never any disconnections. I am using the supplied router for DHCP and modem purposes only, everything comes in through a separate wireless access point. Some people have reported that the Vodafone router can't handle more than a few wireless connections - I have had no such issues. I contacted Vodafone customer services via live chat to get my authentication details, which they will provide if you quote an Openreach-approved router that you want to switch to. Now I'm using the Vodafone router as stated, this is no longer required, but good to know you can use your own equipment if preferred. Happy customer so far.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Hertfordshire Vodafone  
Haven't been able to use my wifi since 7pm tonight , conveniently starts working again bang on midnight. Vodafone have told us on a call that the fault is in our home line but never had an issue before & they never picked up on this 'faulty line' when they checked when selling us this awful service only a month ago. Their solution to this problem? Pay £200 for an engineer to come out & repair the line on a house we don't own and are moving out of in 2 months. They took an hour on the phone to come to this conclusion and we were charged £25 ish for the privilege. So now we are stuck with a line that drops out constantly, runs slowly & are paying for nothing until we move & hope this house doesn't have a 'faulty line' too!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland Vodafone  
Worst thing I ever did swop to vodafone. Package of mobile, broadband & landline sounded too good. Broadband crashes 4-5 times a day. Mobile not reliable. Lucky if get 1 consistent hour on broadband. thought at first it may need time to settle but have persevered for almost a year. driving me mad its SO unreliable. dont touch with a barge pole if outside major cities.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
north Yorkshire Vodafone  
Worse service ever very luck to get 1 hour internet a day constant loosing connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sheffield Vodafone  
We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.

The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.

More than happy with Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Vodafone  
If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dartford Vodafone  
the most worthless piece of garbage i have ever come across, the connection is terrible, signal strength weaker than a prawn cracker, drops out 24/7, useless customer service departments, they do nothing to try sort out problems. i have to constantly restart the router to get the speed back up on it, only to have to do the exact same thing 5 minutes later. so basically don't even bother with them because they'll just take your money and screw you over. its so bad in fact we are actually taking out a broadband package with Virgin while still having to pay for this crap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Vodafone  
I really regret changing from Sky, just did so as I was upgrading my phone and there was no line rental. Unfortunately the service got a lot worst almost exactly after the 30 day trial period or I would have swapped back. For a couple of weeks it was dropping every few minutes but that at least has improved now. It takes my ipad quite a bit of time to log in every time I turn it on, which was instantaneous with Sky.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
We swapped to vodafone after being with sky for a very long time, The lack of having to pay line rental was amazing and members of the family are also with vodafone for mobiles, which made it even cheaper.

Still only getting 54megs (on the 76 package at the moment but knowing this will go up over the next 10 days as they do tests on the line to make sure it can cope with the faster speeds. upload is at a full 20megs which is lush.


The router is fine, but we have our own access points for wifi and switch to power those access points so its just sat there as a router/gateway to the internet (anyone expecting amazing hardware from their isp are silly, all isps hardware is cheap when it comes to wifi in my book. not gone down once since the connection was moved over. loving the gb network connections to the rest of the LAN.

Seeing as its faster/cheaper than sky its a win win. Will leave another comment after a month or so.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Chippenham Vodafone  
Having read reviews on here, it was with some trepidation I decided to swap from BT Infinity to Vodafone. That said I think all the broadband providers, including BT, have just as bad reviews.
We swapped on 16th June and one month later have now received first bill. I can only recount our experience which has been faultless. I actually can think of nothing whatsoever to criticise. It all happened as it was scheduled to, our speeds are just as good as before, reliability is probably better. The bill was exactly as expected.
We have been Vodafone mobile customers for some years so get the lower rate. Now saving in excess of £400 per annum.
So 10/10, thank you Vodafone you got it right for us
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rutland Vodafone  
This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Charlton Vodafone  
Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.

I getter better performance too from the router!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Treorchy Vodafone  
Vodafone service = Headache = Charges = Ignoring Customers!!
Vodafone Customer Value = ZERO%
Vodafone Customer service and care = ZERO%
Vodafone Reputation= ZERO%
Vodafone Traceability = ZERO%
Number of Customer Trusting Vodafone = ZERO%
BILL & Payment = 100%
Advice = ZERO %
Customer Satisfy Vodafone Service = ZERO %
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottingham Vodafone  
I do regret for signing 12 months contract due to the broadband being so unreliable specially on mobile devices. I would not recommend anybody to get in to this mess if you're from my area.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
SW4 0PB Vodafone  
I have only put one star because there is no option for 0 star otherwise I have had enough of Vofafone. The worst is the home broadband utter rubbish. Dont even try because even the staff do not know what they are doing. Its just a long storry that I wont even bother sharing. All I can say is stay away from Vodafone to have a peace of mind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Vodafone  
Terrible. I rarely leave reviews but this fibre internet connection has driven me to despair! The only positive thing that I can say about Vodaphone is that with the price increase they have allowed people to leave before their contract is up. I am jumping ship to either Sky or BT.

When first installed it was okay. Now it is terrible. The connection keeps dropping out and the wifi is terrible. Sometimes I can only get 10mbs when I am paying for the full fat fibre. When I do get the 10mbs I am happy as it means I actually have a connection for once. My wife is upset with the situation as she has had to up her mobile phone package to allow for more data as the wifi keeps failing.

STAY AWAY FROM VODAPHONE BROADBAND IF YOU WANT A STABLE INTERNET CONNECTION! (I am writing this article using my iPhone as a hotspot as the connection has gone again)
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Vodafone  
Worst broadband I have ever had, I regret ted that I got it
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Worst broadband we have ever had , always switching off I've had to increase my data for my mobile because I've used so much data at home
When i should be connected to
Wifi absolutely horrendous stay well
Away
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wallasey wirral Vodafone  
I will give them o stars. The worst customer service!!! My WiFi got cancelled one day for no reason, I wasn't even informed and for a month I struggled to get it back, but only got lied to. I had to also pay for it for a month when it didn't work. Will never use Vodafone again.
HAYWARDS HEATH Vodafone  
Appalling customer service. They do not value customers at all and treat you like you have to be grateful if they provide you with their service which we pay for! I made an appointment to have the line activated. I took a day off and none came to the property. I phoned and, as if nothing had happened, I was told that the appointment had been changed to a different date. Not only they did not inform me of the changes but did not apologise for my lost time and money and did not make any effort to give me an appointment that suited me. I had other similar issues with dongle broadband. Vodafone communication with customer should be rated 0. Expect the line to be cut off without warning, explanations or apology. Because t them the customer is always wrong! Pay someone else to get a proper service. I cancelled all my deals.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london Vodafone  
Initially everything was ok but then I've noticed that I keept loosing my connection. So I called Vodafone they got me to check everything around my router, no fault found. I was promised that IT will call me and resolve my problems. I got a TXT from IT that they've run checks on my line and all is good, no fault.
I called Vodafone and explained again that I keep loosing internet connection every day at least 2-3 times a day.
Vodafone response to that "it is expected to have up to 4 connection drop outs a day, it's not a fault"
So I asked them can I terminate my contract earlier as they are not providing the service I'm paying for. Vodafone said yes but I'll have to pay early termination charges because they are not at fault.
Great service from Vodafone!!!!
Guess what? 2 days ago they've announced a price hike and everyone has 30 days to leave them with no penalty charge.
Keep switching guys, just NOT to Vodafone.
Reading about Vodafone broadband drop outs on Internet you'll see that there is an issue with their router and they will not fix it or even give you a replacement one.
Absolutely terrible service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Vodafone  
Vodafone seem to get some stick here -
so thought i would post my overall positive experience.

Switched over from Sky Fibre last month (due to price as Sky had been fine).. rang Vodafone as an existing customer and said i would like to move to their fibre 76. Managed to get the connection fee waived, and save £2 pm as a Vodafone customer.

I had asked if i can use my own router (as my house if fully wired) which they confirmed was fine.... but i still had to pay £6.99 for them to post me a router i didnt want.

On day of switch over i lost broadband for a hour or so - so no big deal. I then had to ring them to request my connection username and password to use my own router - which was a bit of fun and games - as the supplied username and password didnt work.

PM'd them again - and they confirmed my username and password which matched what i had been supplied - they then asked what hardware i wanted to use - (ASUS DSL-AC68U) to which they said it wasnt BT approved so would not work!

10 mins on a couple of google forums i managed to work out the supplied username needed to have an extension added to it (just like sky did)

So now using my own hardware again - with decent wifi (unlike the supplied router) and have decent speeds - actually connects and sync faster than Sky - and i pay less p er month - so i am a happy customer!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sutton Coldfield Vodafone  
I left BT to go to Vodafone after shockingly poor customer service. Little did I know that Vodafone was equally as bad! Their customer service team all seemed nice guys but none of them knew what they were talking about. I was given incorrect information by the operative I signed up with which would have cost me more money unless I hadn't recorded our call and could prove she had mis-sold their product. I had further calls to quantify emails that they had sent to me which gave conflicting information to each other and no one could explain the emails they sent to me. Calling their customer service is not a quick procedure and each of my calls lasted between 30 and 75 minutes - not in queues but talking to advisors who didn't know what they were on about or needed to get further information from colleagues about elements of their products that they knew nothing about. I am still in my 30 day "cooling off" period, and believe me I am leaving straight away. I have never encountered a service as bad as there one I left at BT but Vodafone are well up there with the worst! Don't even bother unless you like to get stressed out by emails they send which suggest they've signed you up for that you never requested and unless you can afford to spend hours on the phone to operatives who do not know what they are doing. You have been warned!!!
  • Speed
    4 stars
  • Reliability
    5 stars
MARKET HARBOROUGH Vodafone  
Although Vodafone have tried very hard to resolve problems they haven't been able to. Lots of issues with their own systems include online account. I wasn't aware that they consider 9 lost connections every 2 days to be acceptable. Unable to meet their own guaranteed speeds, call centre staff don't do what they say they will do in terms of calling back. Billing wrong and I have had to call Vodafone far to many times than I consider reasonable. Technical help was better in terms of customer service, but as already mentioned Vodafone were not able to resolve their problems and were not willing to try anything new to resolve the issue. Basically gave up or said they could only continue more of the same which hadn't worked previously!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glos Vodafone  
Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South West Vodafone  
Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury St Edmunds Vodafone  
Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.

Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
South Wales Vodafone  
Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Kirriemuir Angus Scotland Vodafone  
This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Norfolk Vodafone  
So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury Lancashire Vodafone  
Swapped from BT infinity 2, as the vodaphone was a lot cheaper.

Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)

Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.

Websites can take 20 secs to load and regularly freeze, so a pretty much un useable

Decided to go back to BT as still within my 30 days trial.
Cannot recommend
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Staffordshire Vodafone  
I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
Don't knock until you try that's my advise.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby Vodafone  
Broadband is ok but cross everything you have if you need to call customer service with a problem.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Cheshunt Vodafone  
I was concerned by all the negative reviews I'd read, but my experience has been great.

I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.

They cancelled my existing provider for me, which made the switching process very simple.

The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.

Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.

The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.

I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Vodafone  
Recommend going for another broadband than Vodafone, a f you go for Vodafone, you'll regret it, playing online, disconnects all the time, that's even with a wired connection, and it took about half an hour, just to send this, via my iPhone, as Vodafone, useless, my EE data runs faster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fife Vodafone  
I signed up for Fibre 76 with a promise from the shop of 1 pound connection fee and a download speed of min 62 and max 76. A letter arrived from Vodafone welcoming me with the statement 'This letter and enclosed booklet make up your agreement with us,....' the letter states that the connection fee is 49 pounds and the speed is min 33.5 and max 45.41. Clearly these were not the terms agreed. A complaint using Vodafone's only available avenue which is e-mail has produced no response although the website promises a reply within 2 days if possible or 5 working days maximum. So far the period is 7 working days! A call back to the Vodafone shop was met with indifference, comments that everyone had the same complaint and that replies to complaints could take 7 MONTHS to get a reply. Having today received a text message from Vodafone welcoming me I rang the freephone number provided for queries, the polite English speaking call assistant explained lots of people were having the same billing problem and he could not comment on the download speeds promised, regarding the e-mail complaint not being answered he suggested I contact the complaints department by the only available means ie by e-mail to complain my complaint had not been answered - that seems a exercise in futility. NOT GOOD SERVICE VODAFONE - NIL POINTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
Haslemere Vodafone  
After being approached by Vodafone offering free line rental, we were tempted away from BT (who had consistently deliver 50mb+ without ever having an issue) purely as a money saving exercise. We like many rarely use the landline so free line rental made good financial sense. I opted for the 76mb premium service from Vodafone, this guaranteed 50mb. After install, we noticed that simple things like streaming Amazon and downloading from sky often wouldn't work due to poor speed, not some thing you'd expect with a promised 50mb. On checking, at best it would make 20mb, often as low as 12mb. We spent hours on the phone to tech support trying to resolve it for the 6 months we've had it, new routers,Ethernet cables, firmware updates, still never getting above 20mb. After a while Vodafone would go quiet on me and I've have to constantly chase them. So after the 4th BT open reach engineer visit I have given up, it appears BT are providing however it is getting throttled back by Vodafone and they simply can't / won't provide me with the promised / contracted speed I am paying for. They have offered me early release from contract and £49 compensation as they claim they are providing me with 76mb and it's not their fault that by the time it reaches me it is only 20mb. Essentially Vodafone are advertising and charging for a service they simply cannot provide. Shocked and appalled by the lack of customer service. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Worcestershire Vodafone  
I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.

As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.

I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.

I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
Wemyss Bay Vodafone  
Terrible service always cutting out and no way near what they said we would get. Spend a total of nearly 6 hours onto customer services getting no where and no results. It constantly drops out. We even phoned saying we would rather just leave the contract as not getting what was stated but the said they couldn't do that because their end it states we are getting the top speed. Absolute joke never ever use them again and I would advise anyone to consider a more reliable and helpful company. We have had trouble paying credit cards and bills because of this and still they didn't care the lady I spkoke to on the day didn't care at all about what we were saying only what they thought we were getting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Vodafone  
Absolutely rubbish. the signal drops and goes off all day long. Do not get this service. There is nothing fast about this service look else where. I was with Sky and got lured into thinking it would be an improvement but it is awful. Now I want to leave Vodafone want to charge me £100 which is a joke because it never worked. Avoid like the plague.
Bristol Vodafone  
I have yet to receive my Broadband in a couple of days. I've had a terrible experience with staff at the Vodafone shop who sold me the broadband prospect. They did that on the back of me needing a replacement nano SIM for my new phone. The SIM story goes as follows, and I produce the complaint letter I wrote to Vodafone through my Vodafone online account. Even though a response was promised within 5 working days, none has materialised to date.

"I would like to complain about the cynical and flippant service offered by the Glasgow Braehead Vodafone store. I was offered a nano SIM to suit my new phone, and was told my service would change over to the new SIM in one hour. 24 hrs later, it hadn't. So I returned to the store as advised by the website chat service, and was given another SIM, and emphatically told that the new SIM would come on stream in 24 hrs. I was also given a mobile number to contact the store should there be problems. Nothing happened. I tried to contact the store many times, only to realise the phone number I was given was effectively unattended. I contacted a chat adviser on Vodafone website, and he took the details of my SIM, and was given a cast iron guarantee it would become operational in 4 hrs. A week later, nothing had happened. Today, I went back to the Braehead store to report the situation. The man who dealt with me twice previously was Steven, and it was he who dealt with me again. He seemed totally puzzled by it all. This time, he used a different method of swapping the SIM.\.\effectively logged on to another web page to do this. 15 minutes later, the SIM had come on stream. When asked why no one had responded to my phone calls, he told me the phone was kept in a cupboard, and pointed to the cupboard. He apologised. At this stage, I felt a formal complaint was in order as clearly I thought Vodafone ought to know about my experience. I asked to speak to the manager. He turned up, and started to employ patronising behaviours and patter.\.\.he patted me on my back, stuck and hand out for a handshake, and sought to know what the problem was. He knew what the problem was, as Steven had repeatedly gone in to confer with him about my situation. The sheer facetiousness of his behaviour was shocking. I asked how I might complain, and he advised me he would type my complaint out into the 'system', pointing out to her terminal screen. At this point, I had had enough, and was unprepared to waste my time over yet another wool gathering round. I have made two needless trips to the store in Braehead from Wemyss Bay (50 mile round trip each time), and I've had a week of disruption to the use of my new phone. I would like to ask you what you are prepared to do to deal with this poor service from Vodafone. On my first trip, I was also sold the Vodafone Broadband service, and the router has now arrived at my home. I am not sure what to expect from that, given my experience to date."

Having read the abysmal reviews here, and the similarity of themes, I am now going to cancel my impending Broadband switch over. Even at half price, this deal is not worth the trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Wemyss Bay Vodafone  
Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons
1. Connection keeps breaking intermittently. I could have assumed this happening in first week of connection, but I'm now in second month of contract, yet the line is not stable.
2. Speed which is promised yet to be experienced. Contract commitment says 31 mbps but I'm yet to touch that mark. Forget 31, I'm not exceeding 20 mbps.
3. Engineer visit for any troubleshooting the problem is chargeable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Langley Vodafone  
Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Vodafone  
Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers​ which causes interference.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blackpool Vodafone  
Do not get had Vodafone broadband. I've had it for 1 week and I'm going back to bt. the speed is atrocious speed Ranges from 0.1 to 6mb and signal drops all the time router is not as good as bt hub 6 the range is dreadful. worst mistake I ever did cost me £60 to go back to BT and the £25 it cost to activate Vodafone do not risk it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Vodafone  
Most reviews tend to be negative, because people need somewhere to vent. I know plenty of people who've had significant problems with Vodafone so they're obviously not perfect....but nor is any other company. However - I thought I'd share my experience of switching from BT standard to Vodafone 38mbs fibre.

Frankly...it was superb. Plenty of communication about what was happening and when. They dealt with BT and all I got from BT was "This is when you're leaving and this is the date of your final bill". On the day; BT stopped....Vodafone didn't start. I phoned Vodafone customer service (based in Glasgow for Broadband) and they were excellent. Ended up needing an engineers visit the following week. So, because i'm with Vodafone on mobile; they gave me 50GB of data to use my phone as a hotspot whilst I waited for the engineer. 4G tethering meant I had excellent broadband the entire time.
Engineer arrived (Openreach) and told me the phone line had been wrongly connected at the exchange (by Openreach). Took him 20 minutes to sort it out. Broadband kicked in within the hour and it's been consistently great since. broadband speed tests show I'm getting everything promised...and all for over £10 a month less than BT standard 17mbs.
So I'm a very happy customer and happy to share the experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester Vodafone  
I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North yorkshire Vodafone  
Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Slough Vodafone  
The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Vodafone  
I cannot believe I was foolish enough to believe that this amateurish home broadband service provider could provide the same or better service than BT.. I regret the day I signed up for this diabolical service. With BT I was getting anything between 38 & 52 Mbps for the whole year. With Vodafone I receive anything between 40 and 0.42 Mbps ..... yes 0.42 Mbps! The majority of the time it is between 26 and 12 Mbps! At the time of writing this review it is constantly under 1 Mbps! When we started with Vodafone in Sept 2016 we were receiving 50 Mbps then, about a month later it reduced to anything between 38 and 20 Mbps. It has gradually reduced over the months (now March 2017) to its current speed of under 1 Mbps. I have contacted Vodafone technical support who are blaming my set-up at home for the diabolical speeds. If this was the case, how was it that I was receiving 50mbps for around a month when I first started the agreement and the 'set-up' I have now hasn't changed from the outset. Also, why was I, with BT, receiving between 38 and 52 Mbps with the same 'set-up'? Let's face it Vodafone, you are going back to the same attitude you had with your mobile phone customers in the 'noughties' i.e. You're are with us now.... tough! If you are thinking about joining Vodafone home broadband I really wouldn't bother if I were you.... go for another provider and pay for the line rental...... it will be with it in the long-run.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Vodafone  
I switched to Vodafone Broadband last year from Sky.

First of all, the switch was seamless. I received the router in plenty of time and the service was turned on exactly when I was advised.

Since then, I am pleased to say that the down/up speeds have been way faster than Sky giving pretty reliable downloads of between 35-65 Mb/s.

Last off, I recently had an outage caused by Virgin Media putting a spade through some fibre in the street and the customer service I received was excellent.

I thoroughly recommend it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thatcham Vodafone  
Another tale of woe! How can Vodafone get it so wrong so often?

I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.

The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.

The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.

Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.

Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.

I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.

Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....

I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Vodafone  
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Vodafone  
Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire Vodafone  
I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    2 stars
preston Vodafone  
I signed up in January online to the 76mb package, it was supposed to get actived on the 24th of January which then got pushed to the 4th of Feb, no biggy, then the router turned out to be faulty so I had to wait for a replacement and sent the other back, then when i finally got it plugged in turns out I'm on the 38mb package so I rang up to be told tomorow it'll change over, ring up tomorow and they say the operations team will ring you within 10 days. 10 days pass, no call, no email. A day later I get a text saying it'll upgrade within 24hours, it didn't. I keep ringing everyday to get told tomorow everytime and also thirty pound credit one time to compensate apparently. We're now 6 days past then and no upgrade, I called today to be told tomorow again, she also offered me thirty pound credit again to which I replied I'd already been offered that to which she replied that I haven't got that basically and she can't see any evidence of that ever being offer to me on the system. Seems abit of a joke to me, the customer service are friendly but nothing is gets done.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Halifax Vodafone  
Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontypridd Vodafone  
I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.

Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.

The router is superb along with the app allowing you to control and prioritise your broadband to devices.

Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ingleby Barwick, Stockton-on-Tees Vodafone  
worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newton aycliffe Vodafone  
Came home from work to discover Vodafone Broadband is not working. I will try to keep it short, below outlines the appalling service:

Weds 1st - i called to report a fault and spoke to Rob he tried to resolve the issue, had me unscrewing wall boxes etc for over 2 hours. He could not resolve the issue so advised he would have to escalate the problem to the Tech dept which could take 48hrs.

Fri 3rd - having heard nothing and Broadband still not working I called & spoke to a woman who advised me that she had just been advised the system was down and had been for 2 hours and could be down for the rest of the day! I asked, how long she had been at work, she confirmed most of the eve, so i explained that surely she would have known the system was down unless she had been skiving for the last two hours and as a result i believed she was lieing to me, she didnt know what to say! She advised me that she could not help. I requested a Manager call me, she told me Managers do not talk to customers before having 24 hrs to investigate any issues! I asked if the Tech dept were open over the weekend, she confirmed the Tech dept were open until 9pm on weekends. She also advised me (even though the system was apparently down) That Rob, who i had initially spoke to on Weds 1st had failed to raise the fault request correctly and so a new request had to be raised.

Sat 4th spoke to a guy at approx 6:20pm in the hope of talking to the Tech dept but he advised that the Tech dept closed at 6pm and there was nothing he cld do, i explained i was told on Fri that the Tech Dept worked until 9pm and i was not happy, he suggested i cld change suppliers!

He then advised that my fault report had been 'picked up' and the update was that my line was showing that i was connected to a BT Hub and so possibly had a crossed line! He assured me he would get someone to call me on Sun.

Sun 5th spoke a woman who told me my fault report had been worked on by an Engineer but she cld not up date me! The Tech Dept were still open but the Engineer dealing with it was not available! She agreed to get a Manager to call me by close of business to update me. She advised me not to work from home on Mon and if i had not heard anything by 9pm on Mon i shld not plan to work from home on Tues either!

Mon 6th called Customer Relations - after apologising for the terrible service and assuring me she would get my issues resolved I was transferred to a Tech Manager who was useless, he repeated what i had been told on Sat, apparently my wifi was connected to a BT Hub so there was possibly a crossed line, however, the Engineer dealing with my fault was unavailable and so there was nothing that cld be done until 7th Tues. I asked to be put back through to Customer Relations as i felt i had achieved nothing! He didnt have the ability to do so, so gave me the Tel No. for Mobile phone complaints!

I called Customer Relations using the Tel No i had used previously to find they were closed!

7th Tues I called Customer Relations, after many apologies, they put me through to a chap in a Dept (not sure which one). He started off telling me that I had not received a call back from anyone because it takes 24hrs to update a Tel No and i had apparently updated my Tel No on the 5th, i told him that was rubbish as Rob had called me on weds 1st on both my landline & mob, just another excuse for lack of comms! He then spoke to the Tech Dept and apparently, Amy told him that there had been a number of outages (not in my area) that had caused a back log, my ticket had been picked up but not actioned. After a rant from me, he went back to Tech Dept.
then asked me what hub i had I confirmed I had a Vodafone Hub.
I was then passed on to Alex Lead Advisor in leeds on Karls Team he advised that a Tech person would call me today and that he would call me back at 4pm to confirm i had received a call.

7th Tues - 11:10 am - William 2nd Line, Tech Team Manager in Scotland called to explain that apparently, a BT Engineer had worked on our local box on Thurs 2nd Feb to set up a new BT line in the area and had disconnected my line! I explained my I had reported my fault on Weds 1st so how could that be, i was advised their work logs only go back so many days so work by a BT Engineer could have been carried out on the 1st!!!! Ultimately, an engineer will need to visit my property to trace the line!

An appointment is booked for Thurs 9th!

This has been an absolute nightmare, I have spent hours on the phone and every call bar 1 has been instigated by me! I have missed 3 days work from not being ablevto work from home, I have been lied to, promised call backs and still failed to speak to a Manager and apparently, it is BT's fault! My advice is to Stick with paying line rental and stay with a company that has a better Customer Service record because Vodafones is truly appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wymondham Vodafone  
Vodafone router is not compatible with Sonos, clearly they don't mention this in a sales pitch. After 2 days of trying to connect my Sonos I found a long forum stating it's a know problem with the Vodafone hardware and still no fix after a year. Vodafone customer service were fully aware and advised me to leave while in my cooling off period as could be a very long time before resolved.
Wi-fi connection also unstable. They only state they are a wired broadband service and don't support wi-fi. Certainly not up to date with technology.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Essex Vodafone  
Dont be tempted by price they offer... For the price you get a substandard router which will cut out as soon as more than 5 or 6 devices are connected. Vodafone have confirmed that the router can only handle 7 devices at once and i should switch my devices off when not using them. They also will not give you the passwords required to connect your own better quality router to improve the situation.
When i can get connected the speeds have been as advertised just dont look at your mobile phone whilst streaming a movie or you lose your internet conmection for 10 minutes while the router resets itself.
Very poor product
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Skegness Vodafone  
If I could give half a star I would, even no star.

The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.

I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.

Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oldbury West Midlands Vodafone  
Unacceptable service, avoid

Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Wolverhampton Vodafone  
I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Rugby Vodafone  
Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Vodafone  
Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!

I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Vodafone  
Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems.
Its the worst of all, general attitude of support with a huge lack of customer service.

Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.

Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.

Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.

I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.

A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.

If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Stockport Vodafone  
Appallingly bad. Avoid Vpdafone at all costs.

When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Overton Vodafone  
Wow I can't believe some of the reviews set up Internet and a fantastic and extremely low cost deal and I'm getting fast speeds then I got with Virgin media and sky this broadband makes the others look like amateurs, I know it's new but all the teething problems seem to have gone now straight online no drop in connections extremely fast and by fast I mean lightning the fact they are the only internet provider in the uk that gives you two ports so if the exchange goes down they can change your ports I have taken this because a few family members have it and it really is awesomeness absolute awesomeness if you want it for even cheaper ring the cancellations department and they offer it free for 12 months so let me repeat free broadband for 12 months wow I know right any way guys get on it!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stoke on Trent Vodafone  
This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Liphook Vodafone  

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