1,510 Customer Reviews over 38 pages
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-18
- Comments
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I've never before felt compelled to write a positive review, but seeing all these negative reviews I thought I'd try to balance it out. Sure the customer service is difficult to reach (whose isn't), but the Web chat is not bad, and I have been able to get through to talk to a human when needed to. Installation was on time, had an issue with transferring the phone line over, but they did it on the next working day.
But the speed is awesome. I got an excellent deal 500mbit for <£30 a month. Its symmetric too, so you can upload videos etc super quick! So much better than openreach! Stable line so far (two weeks).
Very happy with it
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2019-01-25
- Comments
-
The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-27
- Comments
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I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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For first 2 years when boardband, I had no issues. I extended the contract same price speed. There said they need to upgrade my line, but after the engineer came, he said it is not possible since an extended box needs to install. They made a mistake from there and disconnected my internet. I am without internet for about 2 months now. I am currently in process of switching. The annoying thing is that they even charged me extra and each time I call them, there tell me the price is higher than when the contract was signed.
I also calling customer care is a headache. They tell me that they will call back with an update, but never call me. Even when the engineer came and said that another appointment needs to arranged by Vodafone. Vodafone never calls.
I am on calls with the team to get my refunds and compensation, but they keep giving me different rates that do not match Ofcom and trying to cheat me when less money.
If you are without internet for more than 2 weeks, switch internet. They have not provided me with any alternative. Customer care just follows the same steps again and again without fixing the issue.
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-09-19
- Comments
-
Customer service for any issues are absolutely pathetic
The broadband itself it OK
But if u ever have the misfortune of rining customer service, you will want to kill yourself and them by the end of it . The staff (multiple) are so poorly trained that they don't know what they are saying or doing
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-06-05
- Comments
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It has been good but I have had no broadband connection since Thursday night and I'm now going into Monday with no broadband and I'm pissed off. They say that a car has hit a road side cabinet but how long does it take to repair
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
- Location
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- Location
- Craigavon
- Reviewing
- Vodafone
- Date
- 2019-10-27
- Comments
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The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
- Location
-
- Location
- Cranleigh
- Reviewing
- Vodafone
- Date
- 2019-05-20
- Comments
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Switched over from bt about 3 weeks ago. Nothing but problems. Constantly slow and dropping out although the Vodafone app says my sync speed is high. Customer service are friendly, but hopeless constantly saying they will call you back, wait 48 hours, then repeat the same checks again and again. Got so frustrated today after another 30 minutes on the phone I cancelled my broadband! Avoid!!!!
- Location
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- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2019-09-25
- Comments
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As I read the opinions on the Vodafone broadband. I was scared. But I've been for a week and I'm happy. I connect It is constantly and fast. I personally like it. And I'm happy.
- Location
-
- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2018-01-05
- Comments
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Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
- Location
-
- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2020-04-16
- Comments
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Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.
Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
- Location
-
- Location
- CROWBOROUGH
- Reviewing
- Vodafone
- Date
- 2019-01-25
- Comments
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Awful! Tried several providers and Vodafone has definitely been the worst. Paying a bomb for supposedly superior wifi, but in fact often glitches when streaming on just one device, and I've been totally unable to use it for work from the upstairs room in our relatively small house! Useless customer service keeps me talking ages and basically just tells me to switch the channels!
- Location
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- Location
- Crowborough
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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I’ve got the 35mbps deal and my usual speed test is around 15 so spoke to vodafone and got it sorted for 5 mins it was ok and went back to the same and this carried on throughout my 12 month contract. Funny how they always manage to make it ok almost instantly when you contact them? Any way I cancelled giving my 30 days notice and the moment I did this my speeds are no more than 5 mbps!!! Complete joke! Now they can’t make it any better apparently, I wonder if this is because I’ve cancelled my subscription? even though it’s not supposed to expire until the end of the month, it’s basically non existent any way!!! Vodafone are a joke.
- Location
-
- Location
- CROYDON
- Reviewing
- Vodafone
- Date
- 2022-09-25
- Comments
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Vodafone is truly criminal in its operations. They do not supply what they promise in their contracts and there is no recourse to fix the situation;Avoid them entirely;avoid;avoid;avoid;avoid;avoid
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2022-01-24
- Comments
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On the 7th of October 2021, I first reported an issue with my broadband. Vodafone customer support informed me that the issue is related to ongoing work in my location, and that I am free to switch broadband providers. Since then I felt pressured to leave after receiving texts and suggestions from customer service advisors. Working broadband, on the other hand, is essential for me because I currently study online.
On the 12th of December, I spoke with a Vodafone customer service representative and was once again offered to leave. He informed me I'd receive a refund of £22 per month for the time the service wasn't operating, as well as £8.06 per day in compensation and no cancellation fees, because Vodafone joined the Automatic Compensation Scheme for broadband and home phone services using the Openreach access network. Everything meant to be calculated with the final statement.
I decided to leave a day later. I switched to a different provider and contacted Vodafone. I was told that after my contract with Vodafone ended, I would be entitled to compensation. Since then, I've spoken with two more Vodafone representatives, who both gave me the same advice.
However, I received a phone call from James from the Vodafone Director office a few days later, informing me that I WILL NOT RECEIVE THE COMPENSATION because I ALREADY LEFT THE COMPANY.
He ignored this was advised by their customer support representatives. Ignored their system notes or recorded phone calls. Eventually, he offered to refund me £50 as a goodwill gesture, which bears little resemblance to over £400 I should receive.
This treatment has left me feeling mistreated and frustrated. Financially, things had been going downhill. I'm a mother of two, recently have been made redundant and currently pursuing an online accounting degree. I was unable to study due to my lack of broadband access, and this compensation meant to cover course extension fee.
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.
Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.
I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
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I have been with Vodafone Broadband for over 4 years now and was happy until now.
If I look at all of 4 years, I had a good reliable service - until I didn't needed to contact them (help was needed as the connection went down for no apparent reason).
Their "technicians" and customer service agents - who couldn't care less whether I stay with them or not.
Therefore, I decided to move on.
- Location
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- Location
- Croyon, Surrey, UK
- Reviewing
- Vodafone
- Date
- 2019-01-27
- Comments
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Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
Do not go with Vodafone broadband!
You have been warned.
Thanks
- Location
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- Location
- cumbernauld
- Reviewing
- Vodafone
- Date
- 2019-04-13
- Comments
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they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
- Location
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- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
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Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
- Location
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- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
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Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND
- Location
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- Location
- Cumbria, UK
- Reviewing
- Vodafone
- Date
- 2022-11-26
- Comments
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The speed has been great and the reliability is generally quite good. But just don't do it to yourself...
It's all well and good until something goes wrong. Then you have to go to their website and deal with TOBI - the online chatbot. You'll spend hours being told your query doesn't exist before eventually reaching a person. At this stage, it'll feel like you're being scammed as they asked you to enter segments of PINs into a chat box and divulge all your personnel info. Eventually, they'll need to transfer you to another person who answers one question and then transfers you back to the same person previously, after you've queued for 10 mins between each. Eventually, the conversation might finish and it'll offer you a transcript of the chat, which will seem like a good idea, so you can refer back to it in future, but also to show off the time stamps to all your friends to prove you did actually spend 1hr 45mins of your life chatting to an online help system to get to the other end and still have no internet. They'll all think you're so cool. But you won't be able to do that, so you'll never earn your friend's respect because Vodafone will never send you the transcripts. EVER. I've asked for that at the end of every chat and received none. It's a good system.
They do have an automated telephone system as well if you're the type of person who prefers hearing voices as you're passed from team to team and never really given the answers you need. Each to their own.
In summary, I'll never be a Vodafone customer again because I value my own time far more than they do.
- Location
-
- Location
- Cwmbran
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
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Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone,
- Location
-
- Location
- Dartford
- Reviewing
- Vodafone
- Date
- 2017-08-11
- Comments
-
If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
- Location
-
- Location
- Dartford
- Reviewing
- Vodafone
- Date
- 2019-01-04
- Comments
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We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off.
Speed was fine until another week went and again it started dropping, again we complained and the response was ..really sorry we can't make it any fast so we will reduce your bill.
Totally missing the point that it's not the money I'm bothered about but the speed. So now we are stuck with 6-11 MPs and tied in to the contract.
What a simple way to poach customers.
Please don't fall for the same scam
- Location
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- Location
- Debrecen, Hungary
- Reviewing
- Vodafone
- Date
- 2022-01-03
- Comments
-
Total piece of garbage, internet keeps blacking out, sometimes it has 20 minute intervals of "internet, no internet", customer service takes 40 minutes to pick up the phone, and it won't even help. Never even think about purchasing from them...
- Location
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- Location
- DERBY
- Reviewing
- Vodafone
- Date
- 2021-12-29
- Comments
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Vodafone making business saying lies to customer. Cant manage the transfer of my service to new home, ruined all Xmas holidays without internet. Even on intimating month before my move, promised initially 17Dec, 20Dec, 23Dec and finally 29Dec with messages on confirmation of engineer turningup for activation and with misguiding and making us to sit at home waiting for engineer and end day no one will turnup.. Even on the day, when I called they confirm engineer is conming, at one point even escalated to their manager and he surely confirmed me 29Dec2021 was booked and ended up same routine. They do business with all lies and misguiding the customers and ultimately I have choosen to cancel my account. Never again to Vodafone..Dont have words to describe there worst service running with lies..Wasted all my prsonal time and holidays..I will not leave with it, I will sue these guys with all the false promised evidence information and recordings I have..
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
-
Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.
A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.
They still charged me £ 27 for the privilege and only refunded me on the seventh call.
A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.
Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.
Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-13
- Comments
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Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.
Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.
PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2019-04-26
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-05-03
- Comments
-
Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-10-25
- Comments
-
Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-01-09
- Comments
-
Promised 25mbps.
Actual 9.5mbps.
Constantly dropping out.
When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
Tied in to the worst internet provider I've ever experienced for another 9 months
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2019-06-05
- Comments
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Switched from talk talk to Vodafone. Gave them month advance time, on the day internet was not connected and now over two weeks later still no internet. Every "consultant" I lying in exactly the same way as previous consultant - engineer will be with you in two days and you will have the internet. Still nothing. Worst experience I ever had.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2017-05-10
- Comments
-
I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
Don't knock until you try that's my advise.
- Location
-
- Location
- derby
- Reviewing
- Vodafone
- Date
- 2022-05-05
- Comments
-
Horrendous service and internet wifi is the most unreliable i have ever installed,having to use my mobile phone to tether to my work office,as it will not connect 15 ft from the router.Cancelled contract after 4 months of engineers trying to resolve,yet being fobbed off stating they tried to call me,they dont they tell you what you you want to hear.30 days notice of cancellation issued,then they send a fee of £90 disconnection fee.
So under the consumer right act 2015,the trader has not used reasonable care to provide a reliable service under a reasonable time scale.So now its with the Ombudsman.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2024-01-27
- Comments
-
Previous person at my property used Vodafone. They cancelled their service and I joined. It took over a month, 3 different contracts (that Vodafone repeatedly cancelled without warning), endless hours on the phone to people who had no record of the previous calls, until we eventually got our broadband live. Wish I'd never tried to stick with them in the first place. They reassured me it would be easier and quicker to stay with them. Over that terrible changeover period, where they kept cancelling our contracts, in which we had no internet and had to tether off our phones while working from home, we were promised compensation. That never came. Cue more phone calls to a hapless support team. Finally they said they would give a lesser amount of compensation than previously promised. It was to be taken off our future bills. 3 months later, we're still getting billed the same amount. And now we'll have to try a few more hours on the phone to their support team. It. Never. Ends.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
-
Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.
- Location
-
- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
-
I work from home, decided to change from sky to vodaphone...big mistake. Only get decent internet in the kitchen, anywhere else it is terrible, I need to be on video chat for work, this constantly fails. If two people try to be on the internet, then got no chance.
Rang customer service and all they said was to buy a WiFi booster and that they couldn't help me any other way
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.