1,510 Customer Reviews over 38 pages
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2020-05-26
- Comments
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Totally useless support,time consuming but attentive...... but then the site does not time and again (AAARGGH)acceptpasswords and RESET passwords. VERY POOR. THINK TWICE!
- Location
-
- Location
- Caldicot
- Reviewing
- Vodafone
- Date
- 2020-06-12
- Comments
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So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
- Location
-
- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2020-07-14
- Comments
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Absolute disgrace of a company. After about 10 years of being a loyal mobile (vodafone) network user decided to leave bt (landline and broadband) for the better deal vodafone offered. 3 months down the line broadband stopped working. After 10 days of continuous phone calls (20 hours at least) issue still not resolved. Have had to put up with lies (engineer will come tomorrow and never arrived) , operatives who've hung up on me. Operatives who've been rude plug this in plug that in and we will run some tests. Are your 3 white lights on oh it should be working then. Asked to disconnect mobile data and clink on a link sent by vodafone while at home (oh no wifi link won't work) those who know me know i'm very laid back but so far this has been the worst most stressful experience hoping someone would try and do the right thing. They either don't know their ass from their elbow or really don't give a flying duck
- Location
-
- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2018-02-11
- Comments
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I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
- Location
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- Location
- Burton on Trent
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
- Location
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2020-04-01
- Comments
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Tonight I was on customer contact centre chat, managed out of India for an hour, after 15 mins agent 1 passed me to agent 2. Agent 2 asked me question after question about cancelling including numerous security questions! Agent 2 then said after 45 minutes oh sorry I have just been informed cancellations are closed until 8am can you callback Sir.....
Then when I complained he offered me £5 how to make it much worse.
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-04-24
- Comments
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Very slow, very unhappy
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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After utterly useless customer service in getting a router delivered (several months, although they did compensate me), the broadband service has been excellent for the past 9 months. Zero downtime, and never any buffering even with multiple devices streaming HD. I don't know what's going on in the cases of others but I have had absolutely no issues with the performance.
- Location
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- Location
- MAIDSTONE
- Reviewing
- Vodafone
- Date
- 2018-07-16
- Comments
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Absolutely shocking customer service experience from the moment I placed my order. Engineer visit was confirmed for the wrong date twice then actually happened in the afternoon instead of the morning. Router delivery was arranged for the wrong address, on the wrong day and then incorrectly rearranged for the same address at a different time. When you phone customer services they do not make notes which are accessible to livechat. The service syncs at 45meg when on the engineers diagnostic equipment it should have been closer to 80 - vodafone support refused to call me back, then sent me a text message blaming my wifi (this is a sync speed issue), they were not interested in putting my call through to openreach and went straight for the 15% money back without doing any further investigation - still within my cooling off period, considering trying someone else.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-06-27
- Comments
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Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
- Location
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- Location
- Clackmannanshire
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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Switched from Plusnet in August 2022 and had nothing but trouble. Speed is slower than previous systems which were not "full fibre", with frequent variations and drop outs. Have to reboot system frequently. "Customer Service" is abysmal with staff blaming customer for everything - say I should be using cables to connect to hub, which is only 8ft from my PC indirect line of sight!!!! Had problems getting voucher which was part of offer as staff apparently totally ignorant of terms of Sale of Goods Act and Consumer Rights Act. Will definitely be moveing when contract expires.
- Location
-
- Location
- Dartford
- Reviewing
- Vodafone
- Date
- 2019-01-04
- Comments
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We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off.
Speed was fine until another week went and again it started dropping, again we complained and the response was ..really sorry we can't make it any fast so we will reduce your bill.
Totally missing the point that it's not the money I'm bothered about but the speed. So now we are stuck with 6-11 MPs and tied in to the contract.
What a simple way to poach customers.
Please don't fall for the same scam
- Location
-
- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2018-11-06
- Comments
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Changed over to Vodafone from Blood Transfusion as price went sky high with those leeches that were privatised by our dear friend Margaret Thatcher,I can honestly say that Vodafone is the best I.S.P that up to now ,and I have used Talk Talk,Sky,B.T.,and Plus Net,but after 6 weeks now of utilising Vodafone they are in my opinion the real deal.
- Location
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- Location
- Gourock
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
- Location
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- Location
- Knebworth
- Reviewing
- Vodafone
- Date
- 2021-11-16
- Comments
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Never managed to get signed up. Only wanted broadband and not the rest of Vodafone's added on package. Went through the whole process and I was informed that I did not pass the Credit checks? (which were perfectly fine). They were offering a really good cashback deal at the time and I feel they were avoiding my custom so that they could avoid the cashback.Went else where.
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2022-01-24
- Comments
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On the 7th of October 2021, I first reported an issue with my broadband. Vodafone customer support informed me that the issue is related to ongoing work in my location, and that I am free to switch broadband providers. Since then I felt pressured to leave after receiving texts and suggestions from customer service advisors. Working broadband, on the other hand, is essential for me because I currently study online.
On the 12th of December, I spoke with a Vodafone customer service representative and was once again offered to leave. He informed me I'd receive a refund of £22 per month for the time the service wasn't operating, as well as £8.06 per day in compensation and no cancellation fees, because Vodafone joined the Automatic Compensation Scheme for broadband and home phone services using the Openreach access network. Everything meant to be calculated with the final statement.
I decided to leave a day later. I switched to a different provider and contacted Vodafone. I was told that after my contract with Vodafone ended, I would be entitled to compensation. Since then, I've spoken with two more Vodafone representatives, who both gave me the same advice.
However, I received a phone call from James from the Vodafone Director office a few days later, informing me that I WILL NOT RECEIVE THE COMPENSATION because I ALREADY LEFT THE COMPANY.
He ignored this was advised by their customer support representatives. Ignored their system notes or recorded phone calls. Eventually, he offered to refund me £50 as a goodwill gesture, which bears little resemblance to over £400 I should receive.
This treatment has left me feeling mistreated and frustrated. Financially, things had been going downhill. I'm a mother of two, recently have been made redundant and currently pursuing an online accounting degree. I was unable to study due to my lack of broadband access, and this compensation meant to cover course extension fee.
- Location
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- Location
- Burton
- Reviewing
- Vodafone
- Date
- 2018-06-23
- Comments
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Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
- Location
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- Location
- Worcester
- Reviewing
- Vodafone
- Date
- 2019-01-04
- Comments
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Truly awful broadband. Continuously cuts out every single evening. Customer support is an Indian call centre who twice promised me callbacks, and failed to do so on both occasions. Raised a complaint online and got a callback from someone in the UK which fixed a modem problem, but not the stability. The provided speed is faster than plusnet; of course this is only when it works. Due to the constant lose of connection (the ps4 once notified me that Vodafone changed my IP address mid download, hence the lost connection to the server), I will be cancelling the contract as soon as I am able, and never returning. They are one of the cheapest on the market for a reason. There are a few reviews on this site giving them maximum scoring. I honestly don't believe a single one is legit.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-05-17
- Comments
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Constantly drops out and not the speed advertised. Worst thing though is that I signed up for a discount price for 18 months, and within 2 months they hiked the price by 10%! DOn't fall for their specilal offers. Thats just to tempt you in and they don't last the length of the contract.
- Location
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- Location
- Rhondda
- Reviewing
- Vodafone
- Date
- 2019-11-26
- Comments
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Decided to leave sky for Vodafone in January , tempted by the good price and an amazon echo thrown in.
What a mistake that was My sky connection was 40 meg consistent.
Vodafone started at 55 and has now sunk to 18 meg.
My router had constant drop outs, self rebooting, thus lowering my line speed.
There is a bug within the router that when your Apple Watch connects via Wi-fi the router reboots.
This is a known problem to the tech team and new firmware will not be available until January at the earliest.
So I am now stuck with a pathetic speed and Vodafone will not let me go from my contract.
I have disconnected my watch and the line is now stable but do you think Vodafone will reset my line to training again., s as absolutely not,so now have to wait 8 weeks to escalate and leave this rubbish provider.
- Location
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- Location
- Redhill . Surrey
- Reviewing
- Vodafone
- Date
- 2023-07-09
- Comments
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Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-05-15
- Comments
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Vodafone 76mb Service £24pcm
Started with the 38mbs service, on go live date I connected router but no service. Rang Vodafone and they had to "flick a switch" at their end. Within 5 minutes connected.
Router App confirmed sync at 40mbs. Ookla confirmed similar.
A year on and upgraded to 76mbs at the discounted rate of £24pcm. Router app confirmed sync at 79.9mbs. On WiFi I'm averaging about 74mbs downstairs and about 65mbs at to of house.
Had a few issues with WiFi dropping out. Vodafone were very good, we worked together to rule out issues one by one. A replacement router fixed the fault.
Billing is accurate.
Customer service really do try to help and are a far very from Vodafone's legendary mobile phone customer service of old (not a compliment). From my experience (and people may choose to agree or disagree with this) when there are issues it can frequently be because the customer hasn't listened and followed instructions.
All in all it is a good service for a good price with good customer service. Would I recommend? If you are in a fibre area then definitely yes.
- Location
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- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
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Terrible service, overpriced payment for unstable network.
I was with BT and unfortunately transferred to Vodafone whom invested only had issue with. Connection issues are constant. The customer service team are rude and unhelpful. They haven’t even taken over the line correctly and now cause an issue with the line and leaving me to pay two bills. BT have this far been fantastic sporting a full refund and Vodafone are not accepting the issues they’ve caused. I just want our at this point but it’s a huge fee to leave but I wouldn’t have noticed their error to leave within the 14 day cooling period as my bill is monthly so I’m stuck. Avoid avoid avoid
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2020-11-06
- Comments
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Sooooo frustrated. The worst broadband ever, actually using my phones hotspot would do far better than vodafone and here's why:
For the past two months it's been disconnecting every half an hour and cannot reconnect for another 5-10min. Absolutely crap service. You can't even watch Netflix without disruption. My partner ad I work from home and our jobs been highly affected by their poor quality, her online classes drop frequently and students have to wait few minutes to get back to the class.
The customer service is in India and they put you on hold for so long. For the 20th time, I contacted Vodafone today and was waiting for an hour to speak to an agent. They know the network fault but they lie about it and try to say there's something wrong within the house as if we have rodents in the walls biting the wires. Multiple times they ditched cancelling my contract by giving fake promises. Eventually I managed speaking to an English agent called Lisa who was very rude, raised her voice on me and stubbornly said she'd NOT transfer me the to the cancellation team or her superior. My advice to you is to seriously avoid them or forget about the cancellation fees and just get rid of them asap which what I'm going to do. The next I'm going to copy this review everywhere on the Internet.
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2016-07-06
- Comments
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Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!
I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.
- Location
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- Location
- Haroldwood
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
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One of the worst broadband providers. Not reliable at all. Disconnects a lot. Very slow speed when I joined them they said at least I should get 40 mbps but now getting 7 mbps. In a 18 month contract. Not sure how to get rid of them
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-02-03
- Comments
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Worst customer Service. Broadband worked less than 24 hours before it went down. No one helped for 2 days so moved back to other provider. Shocking thing is, Vodafone billed me £30 for such a service. What a pathetic approach.
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Vodafone
- Date
- 2022-09-24
- Comments
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Vodafone have to be the most incompetent company I have ever had the misfortune to deal with. Here’s why;
Order accepted by Vodafone 12/08/22 with an advised installation date of 07/09/22. Not ideal but ok, I’ll live with no internet for a week or two after Virgin removed.
Morning of 07/09 arrrives with no confirmation of time etc, so I call to check. Despite taking a day off work to ensure they are able to install, I am advised it won’t be this day, but the following day. Patience now being tested.
Next day, nothing.
After numerous phonecalls, Vodafone finally admit they have no idea when I’ll be connected.
Eventually, a week and a half later, they arrive to install. Too late, I have returned to Virgin, who have been excellent in reinstalling.
A lesson learned, Vodafone broadband is a shambles of a business.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
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We placed our order for the Vodafone service on February 22nd. We told we would receive emails letting us know when to expect the router and activation. I received the email regarding the router, however I have yet to receive a single email regarding the activation. I have had the router since March 04 with no service. when we tried to find out why on the 5th oh March it took numerous attempts and all we were told is that service has been delayed until the 9th. The 9th came and went with no update and no service. This morning, the 10th I have spent over 20 minutes on their chat (the chat service was not working last night) and was given an incoherent rant that I still don't understand. The gist of which is that the activation has been delayed until the 11th. At this point I doubt my service e will ever work. I can say without doubt, Vodafone, is the worst company I have had the displeasure of working with in my 52 years.
- Location
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- Location
- NI
- Reviewing
- Vodafone
- Date
- 2020-07-13
- Comments
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Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-04-01
- Location
-
- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2023-01-04
- Comments
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Beware of this Company, customer care is non existentant.Very disapointed,unfortunately should have read all review sites before taking out 24 month contract ( stuck with them for another 23).
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-04-22
- Comments
-
We signed up in late February, the installation was not great but the actual internet service was okay.
The main problem is that Vodafone have increased our price by 15%, a month after the service started. We can't leave without a penalty and they refuse to do anything about it. We feel completely ripped off.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
The worst broadband provider ever. Avoid it at any cost!
I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.
The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2022-09-01
- Comments
-
I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.
I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.
I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.
Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.
Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
-
I have spent many months now trying to resolve an issue with my broadband which impacts my business significantly, not least because my business phone line remains dead despite many hours spent on the phone to Vodafone. The broadband is fast when it works. Other than that I have nothing positive to add. Many broken promises to fix/call me back/take ownership of the problem until it’s fixed and still, my business is being impacted very negatively by the lack of a functioning landline. I certainly wouldn’t recommend the service to anyone looking for reliability and a competent Customer Service team
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2024-01-08
- Comments
-
Kept having issues with our internet, kept dropping in and out. Called customer services start of December, they updated our router via some tweeks remotely. Still kept having issues. I work from home and couldn’t even participate in teams meetings. Called again and they said again they needed to do some updates and they hadn’t been done for so long. Dispite them claiming the week before when I called they had done some updates. Ended up signing up for fibre with them instead and the promise of a new router. Router never came. Outreach installed fibre. But Vodafone didn’t send an ethanet cable so had to dismantle our cameras so we could connect to the fibre. I have now cancelled. Terrible service. Do not use!!
- Location
-
- Location
- Southsea
- Reviewing
- Vodafone
- Date
- 2020-08-18
- Comments
-
Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract.
- Location
-
- Location
- Rotherham
- Reviewing
- Vodafone
- Date
- 2023-12-26
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.