1,510 Customer Reviews over 38 pages
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- Location
- Stonehaven
- Reviewing
- Vodafone
- Date
- 2023-09-27
- Comments
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Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2018-11-27
- Comments
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This is by far the worst broadband provider I have seen in UK, slow service, continuous drop offs for broadband and sometimes it doesnt work for days. Stay away from vodafone
- Location
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- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2019-02-04
- Comments
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Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2019-06-16
- Comments
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Getting latency of 232ms (on Superfast 2 Fibre) - very very poor!
Again the BT Openreach line seems to be working perfectly so leads me to the conclusion that Vodafone can't their side of the broadband network!
- Location
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- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
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I work from home, decided to change from sky to vodaphone...big mistake. Only get decent internet in the kitchen, anywhere else it is terrible, I need to be on video chat for work, this constantly fails. If two people try to be on the internet, then got no chance.
Rang customer service and all they said was to buy a WiFi booster and that they couldn't help me any other way
- Location
-
- Location
- Romford Essex
- Reviewing
- Vodafone
- Date
- 2019-09-26
- Comments
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Purchased and Booked 2 weeks ago and 26 sep was suppose to be installation date, turned out to be the order was cancelled somehow and they wanted me to book again this time 3 weeks further installation date.
Dont trust them
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2019-12-15
- Comments
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I will never go with Vodafone broadband again. For broadband service fault you have to speak to a chatbot, this is highly frustrating. They have disconnected me from my line without telling me. I've had continual connection speed issues and when I call to cancel my contract to request a refund I have been transferred from person to person without resolution. To say Vodafone are incompetant would be an understatement. They have also said that I haven't reported any issues with my speed but I screen shots of my conversations with their chat boys. The only option I have is to report them to trading standards.
- Location
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- Location
- Linlithgow
- Reviewing
- Vodafone
- Date
- 2018-01-21
- Comments
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For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.
I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.
An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.
The engineer indicated it was the telephone call blocker that was the problem.
The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.
It is now at the point where the connectivity is so unreliable as it is constantly cutting out.
I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-10-21
- Comments
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Just incompetent customer service. Since I joined they still can't fix my issue with logging to my account. They communicate very badly about the progress just suggesting me do so smth that doesn't work, ignore my emails or respond with robotic template. Also WIFi connection is not stable, my TV has issues connecting to the network as well as some of smart bulbs. After 3 months of the service I decided to leave.
- Location
-
- Location
- South West
- Reviewing
- Vodafone
- Date
- 2017-05-26
- Comments
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Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
- Location
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- Location
- Leigh-on-Sea
- Reviewing
- Vodafone
- Date
- 2022-03-28
- Comments
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The service was supposed to be activated on 28/03/22 something that did not happen as the engineers identified a problem with the fibre optic network. Their support / customer service is useless. I've wasted 70 minutes chatting with them only to be told to remain at home until the engineers come back (most probably by tomorrow evening). I can't really review the quality of the service but their CC is really bad.
- Location
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- Location
- SUTTON
- Reviewing
- Vodafone
- Date
- 2021-11-30
- Comments
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Not even connected so whole thing cancelled. It is a disgusting service as absolutley impossible to speak to anyone in the uk and no connection sorted as promised so without internet now and without a land line . A complete utter disrgrace!!
- Location
-
- Location
- Hatfield
- Reviewing
- Vodafone
- Date
- 2022-02-02
- Comments
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If I could give zero star, i would. I'm surprised vodafone is allowed to trade with the service they provide. This is just a daytime robbery. They promised so much and deliver so little. I signed up with them about three months ago and the landline has not worked. They strength of the wifi is the lowest we've ever had it. When we finally got through to someone he was full of excuses. Now the broadband has stopped working completely. Spent hrs on the phone with no answer. The phone eventually cut off. The service they offer is painful and OFCOM must act.
- Location
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- Location
- NI
- Reviewing
- Vodafone
- Date
- 2020-07-13
- Comments
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Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY
- Location
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- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
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Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
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Absolutely shocking company. Managed to mess up my broadband order due to "technical issues", and after asking me to place another order it developed the same "technical issues". Needless to say, I cancelled my "order" right there and proceeded to go with another provider. Their customer service is inept to say the least and I would strongly recommend that, if you're currently considering going with Vodafone, you think again!!
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2024-04-13
- Comments
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Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
- Location
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- Location
- Weston super mare
- Reviewing
- Vodafone
- Date
- 2018-06-06
- Comments
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I ordered broadband from them on 21st may which they promised that my services will be activate on on 4th of june and I will receive router within week after placing an order. Today is 6th of june and I am still waiting for router and my broadband service activated on 4th of june. Their bill payment started and I spoke to staff everyday from 2nd of june and everyone saying it will come next day and they wasted week. Today I spoke to paul which is english guy and he don't understand english. When I asked him to can I spoke to your supervisor or manager then he clearly refused and said to me that first I have to tell him reason which I already explained him before requesting to speak to manager. I thought from last week I was speaking every day with staff and they couldn't help, so I will raise issue to their superior people and they can help me out. But I am very disappointed with vodafone and it will be my first and last order.
- Location
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- Location
- N. Ireland
- Reviewing
- Vodafone
- Date
- 2018-12-01
- Comments
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Absolutely and utterly useless. I have mobile.phone with broadband and felt ok lets give these a try. Massive mistake. They left me without broadband for 1.5 months after simply failing to complete the order with openreach. Twice. So so infuriating. Left.and moved to BT. Seamless.
- Location
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- Location
- Craigavon
- Reviewing
- Vodafone
- Date
- 2019-10-27
- Comments
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The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
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I would give 0 if available as an option.
overall satisfaction: 0, no internet for 4 weeks.
customer service is useless, and they do not know what they are talking.
Broadband speed: this is a joke, no internet so 0 speed.
Broadband reliability: I would give 100 as it is 100% consistently no internet, so VERY RELIABLE
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-03-15
- Comments
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Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
- Location
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- Location
- Stanley
- Reviewing
- Vodafone
- Date
- 2022-08-22
- Comments
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Awful internet service. Live in a bungalow, even paying for vodafone pro and still not getting internet
- Location
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- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2020-04-16
- Comments
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Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.
Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-11-22
- Comments
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AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
- Location
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- Location
- Weston super Mare
- Reviewing
- Vodafone
- Date
- 2020-09-21
- Comments
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I have had a fault since joining Vodafone in June. I still have no idea when it will be repaired, even though I ask about 3 times a week. I am Just told ticket is open. My FFTC sync speed is now 5 MHz,
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2019-08-23
- Comments
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Terrible service! The internet doesn’t works properly, not fast as promised. The internet down in June, 5 days I could not get access to the internet, then again internet down in August 6 days! They do anything to keep the system in perfect condition, they only know how to charge from the clients. They have promised to send me a SIM with 50GB data use the internet till it is resolve. But the SIM did not come (ref:187564972455825012, date 2019-08-18 12:33:44). Also, they did not respond on the complaint Ref: 1719840. Terrible customer service, they only promised but never call back to try to explain what happened, what they do to fix it. I have decided to cancel the agreement. Do not us the Vodafone, it’s a really rubbish!
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-08-22
- Comments
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WORST EXPERIENCE EVER!
I was attracted by the cheaper price than BT. So arranged for Home Broadband. Like others, the broadband box arrived and all looked fine. But on the day of transfer - nothing happened!
I spent the best part of 2 hours on the chat with them, they 100% guaranteed they had transferred and the issue was mine. Fed up, I phoned BT, guess what - no transfer had occurred!
Annoyed, I phone to cancel my order. Vodafone promise to do so. Guess what? - they didn't cancel and then charged me the first month!
Was on chat with them for 2 hours to get my money back - having asked for a superior, they then chucked me of chat. I then couldn't get back on. I am now left with the account not closed, paying for something I cancelled and with no ability to get my money back.
DO NOT USE! DO NOT BE TEMPTED! WORST BROADBAND EVER!
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2019-07-11
- Comments
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Failed to connect me after my previous ISP Sky stopped, customer service then prevaricated with 4 broken promises of a connection deadline within days that elapsed. Was sent to a Vodafone store 3.5 miles away on the promise of some free mobile data added to my account to tide me over, but the assistant in store refused it and told me to go home and wait for connection and call up to complain otherwise. On the final call, after 8 days of outage, the customer service agent told me the BT Openreach engineer looked at the cabinet and all available slots for Vodafone customers were filled and that there may be a future point in time when I get connected, but couldn't commit and that I would be better served considering an alternative ISP. I kid you not! This is now a dead brand to me.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-29
- Comments
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HORRIBLE CUSTOMER SERVICE!!
We booked our home broadband to have it activated 2 weeks ago..still, we don't have internet..is not working and they don't send us any engineers to see where is the problem. In this property, we had before NowTV and we never had any issues but we wanted more Megas and it was the reason that we thought let's do a change. But it has been a big mistake. As Vodaphone is not helping us, they only send us some guidance to fix the issue by myself, and is not working and they don't give us any feedback. Over the phone also they are very rude and clueless about the problem...the logical thing is to send an engineer. I am trying also to cancel my account asap!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-03-07
- Comments
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I so wish I look here before going to vodafone for broadband. Trapped in the contract now. Bad speed, bad customer support.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-10-24
- Comments
-
I have had terrible experience using Vodafone as my mobile phone provider. I supposedly have a contract with them, however, the bills and the payments they take out of my credit card ALWAYS far exceed the amount agreed at the start of the contract. They are literally stealing my money. When I try to contact them, there is hardly anyone to speak to. I get promised refunds to my bank account, however, I have NEVER received a refund. I would not recommend this dishonest company to anyone. STAY AWAY FROM VODAFONE!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-29
- Comments
-
Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...
Avoid Vodafone at all costs...
- Location
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- Location
- Rochdale
- Reviewing
- Vodafone
- Date
- 2018-08-30
- Comments
-
Before you consider joining Vodafone please read this!
My mum has been a loyal customer of Vodafone for 17 years. She has renewed a contract every two years and when I was 11 bought me my first mobile, a pay as you go with Vodafone. These phones eventually graduated onto contracts with mobiles as part of the payment plan. My Mum has degenerative spinal disease so cannot work and is tremendous amounts of pain every day. As I got older and started going out more both me and Mum decided that we needed reliable phones so that if I went out and Mum had a fall she could easily reach me. They are essential as I am now her full-time carer.
In January 2016 the contract was renewed and we got shiny new Samsung galaxy S6 edges! As Mum was a loyal customer and had been with Vodafone for a long time she received a discount on the plan, the total for both phones was £43.52 a month. This discount was supposed to remain in place for the 2-year contract. In other words, up until January of this year.
In November of 2016 the direct debit got cancelled by the bank, possibly due to lack of funds as Mum is disabled and cannot work. Normally if you do not pay your bill Vodafone restrict your service, yes? In our case they didn’t. From November of 2016 up until April of 2018 no payments were made and our service wasn’t restricted. We had no reason to doubt that the bill wasn’t going out as the phones never got restricted. Vodafone never sent a text, letter, email or even made a phone call to notify us that the bill was adding up.
In addition to this the line rental increased from £43.52 for both lines to £43.50 for each line, £87 a month in total. Unfortunately, I have no idea when this was changed as Vodafone’s online billing records only go back 12 months, however in August of 2017 this change had already been made. Again, Vodafone failed to inform us of this. When we finally discovered this in the April of this year, the bill was around the £900 mark.
My mum rang up to find out why this had happened and why Vodafone hadn’t notified us of the failure of billing. She was instantly blamed by Vodafone for not paying the bill and told that it was her fault. Our lines were also restricted. It was finally agreed after many hours of fighting that we would keep our phones and pay £45 a month. £14.25 per line rental totalling £28.50 a month. This is bringing the bill down by a whopping £16.50 a month. We are also now on SIM only contracts and with two and a half year old phones that are beginning to break down.
After a lot of arguing we were finally put through Customer Relations and began speaking with a lady named Sheetal. She has since agreed that the discount was removed prematurely and has refunded us that money, £171 (she claimed it added up to), however I cannot find a refund of this amount on the account anywhere, instead one £130 in March (which is before we even found out about the bill) and one for £66 in May. When I asked Sheetal if she had compared the data usage of our phones against the months where there was no payments made she said she didn’t have the statements and that it would take 48-72 hours to get them and that she would ring us back on the Saturday. That was a week an’ half ago. We are still waiting for a return call from her.
As of the 17th of August 2018 the bill is £707.59.
Despite Mum paying the agreed amount of £45 a month we have had our mobile service frequently restricted. This happens at least twice a month. It has also happened while I’ve been out and heartbreakingly my mum had a fall, which in itself is not that uncommon, and normally she can reach me but since Vodafone had restricted our service she couldn’t call anyone and was stuck on the floor where she had fallen for over two hours. This left her in agony for several days and made me feel extremely guilty. I have since stopped going out in case it happens again.
Two days ago, our service was again restricted despite the payment being made and again we rang up and had an argument with customer relations. Eventually our lines were reconnected and we were told we would receive a call from Sheetal today (30/8/18.) Instead we got a phone call from a man called Asif Shekh. He asked for Mum to pay the bill of over a three month payment plan, £200+ a month (forgive me for not working it out.)
When Mum tried to explain what the she was disabled and that she would never be able to pay over three months he abruptly cut her off and very rudely said ‘Yes, I know that and your daughter helps you. I’ve read the notes.’ If he had read the notes, then he must have read that £45 is all we can afford a month. Why after reading that did he ask for a three month payment plan? When she explained again that she couldn’t pay that much and that £45 is all she can afford he threatened her with our phone numbers being deleted and being taken to court. This left my mum in tears fearing bailiffs. We are now waiting for Sheetal to ring tomorrow (hopefully.)
Ultimately my argument with Vodafone is that they will not admit they made a mistake in failing to either restrict our lines when the bill stopped going through or send out a letter, make a phone call or send a text to inform us. It isn’t about the bill anymore, I just wish they would admit they were wrong and take ownership of the suffering they are putting my mum through.
My advice to any potential Vodafone customer is to run to another company as fast as humanly possible. As if this is how they treat loyal customers I can only dread to think of how they would treat new customers.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-12-11
- Comments
-
This is the most unreliable broadband I've ever used. And it is near impossible to reach their customer service, I was in a queue for 5 hours, only to be randomly cut off.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-15
- Comments
-
Such poor customer service and very poor broadband provider. This is simply wrong. The way they treat their customers is so poor. Causing so much inconvenience and wasting so much time. I have been on a customer support chat for 2h. For something as basic as wifi coverage which Vodafone can't provide to their customers. So ridiculous. Also Mohit, Anushree and Shubham have provided disgusting and rude customer service, completely un useful. They kept repeating the same things and did not solved the issue. Do not buy any plans with Vodafone. They have become too big to appreciate any more business.
- Location
-
- Location
- Ropley Hampshire
- Reviewing
- Vodafone
- Date
- 2018-01-25
- Comments
-
Just appalling. I have changed to Carphone Warehouse but still with Vodafone. 8 days later and numerous calls later - each time being told it will be resolved quickly I am no further forward.
I just don't want to have anything else to do with them but have to as I want to keep my number. Presumably that is why they just don't care about their customers. I suggest that you use any other provider apart from Vodafone.
- Location
-
- Location
- Non US Resident
- Reviewing
- Vodafone
- Date
- 2018-12-02
- Comments
-
Worst mobile company ever,legalised rip off merchants, please don't ever get anything from this company.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-02-03
- Comments
-
This entire exp. with Vodafone for the last one month has been the most painful experience of my life (and I have survived a plane crash)
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-05-23
- Comments
-
One of the worst providers. Speeds are slow in the evening, connections keep dropping, router keeps disconnecting and restarting. Customer service keeps coming up with a different story every time. Awful service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.