1,510 Customer Reviews over 38 pages
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-05-16
- Comments
-
Cancelled within cooling off period (3 days after signing up) and it has been a nightmare to get my money back and get everything returned and cancelled, constant phone calls, departments not talking to each other. Repeated phone calls. I'm very glad i didnt go with Vodafone.. their customer service system is shocking.
- Location
-
- Location
- MANCHESTER
- Reviewing
- Vodafone
- Date
- 2017-10-20
- Comments
-
TERRIBLE EXPERIENCE!
Fibre optic broadband keeps constantly going off-line! Deeply frustrating! Router gives off a very weak signal, and speed of 38mb (a joke) are in reality less than 200kb!
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-06-24
- Comments
-
I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
-
Had a pretty bad experience with Vodafone. They promised a £90 Amazon voucher when I signed up with them through a comparison website. Clarified this when I spoke to the customer service team multiple times and they said yes it’ll be with you in a month. Didn’t happen, followed up a few times for some more empty promises and then just got directed to the complaints team. Internets ok, quite a few dips in connection and I’m pretty confident the speed isn’t super fast based on how it’s advertised. I’ve had better broadband at the same price without being hooked in by an offer that doesn’t exist. How does a company the size of Vodafone get away with that, mind boogling. Basically don’t go with them. Others are far better.
- Location
-
- Location
- Mansfield
- Reviewing
- Vodafone
- Date
- 2018-02-15
- Comments
-
Signed up in December 2017 for 76Mb, service seemed fine. Past couple of weeks have been getting 2Mb at peak times. After numerous calls/chats still not fixed. Keep being told to reset router, check wi-fi (it's rubbish even when wired). Avoid at all costs, got another 14 months of this terrible service as found minimum speed guarantee is only for connection from router to the street cabinet, not any further and they say this is 76Mb all the time
- Location
-
- Location
- mansfield
- Reviewing
- Vodafone
- Date
- 2019-04-26
- Comments
-
I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN
- Location
-
- Location
- Mansfield
- Reviewing
- Vodafone
- Date
- 2023-04-09
- Comments
-
An absolute nightmare. I switched to Vodafone and the Broadband speed reminded me of 1990's speeds. I cannot stream videos that I need for my work. I am for 2 weeks stuck with this terrible service while I transition to a new provider.
- Location
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2023-08-15
- Comments
-
Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
- Location
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2020-04-01
- Comments
-
Tonight I was on customer contact centre chat, managed out of India for an hour, after 15 mins agent 1 passed me to agent 2. Agent 2 asked me question after question about cancelling including numerous security questions! Agent 2 then said after 45 minutes oh sorry I have just been informed cancellations are closed until 8am can you callback Sir.....
Then when I complained he offered me £5 how to make it much worse.
- Location
-
- Location
- Market Drayton
- Reviewing
- Vodafone
- Date
- 2023-10-24
- Comments
-
I decided to leave Vodafone due to issues with my mobile phone not my broadband. Prior to letting them know I was leaving, I'd had excellent broadband speed and reliability. The day after I informed them, my signal started to drop out, I had issues with lag, my broadband speed slowed. A coincidence? A strange way to get good customers to change their mind.
- Location
-
- Location
- MARKET HARBOROUGH
- Reviewing
- Vodafone
- Date
- 2017-06-06
- Comments
-
I left BT to go to Vodafone after shockingly poor customer service. Little did I know that Vodafone was equally as bad! Their customer service team all seemed nice guys but none of them knew what they were talking about. I was given incorrect information by the operative I signed up with which would have cost me more money unless I hadn't recorded our call and could prove she had mis-sold their product. I had further calls to quantify emails that they had sent to me which gave conflicting information to each other and no one could explain the emails they sent to me. Calling their customer service is not a quick procedure and each of my calls lasted between 30 and 75 minutes - not in queues but talking to advisors who didn't know what they were on about or needed to get further information from colleagues about elements of their products that they knew nothing about. I am still in my 30 day "cooling off" period, and believe me I am leaving straight away. I have never encountered a service as bad as there one I left at BT but Vodafone are well up there with the worst! Don't even bother unless you like to get stressed out by emails they send which suggest they've signed you up for that you never requested and unless you can afford to spend hours on the phone to operatives who do not know what they are doing. You have been warned!!!
- Location
-
- Location
- Marlborough
- Reviewing
- Vodafone
- Date
- 2019-11-05
- Comments
-
After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.
- Location
-
- Location
- Marple Bridge
- Reviewing
- Vodafone
- Date
- 2017-11-03
- Location
-
- Location
- Me6nt5
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
-
Doesn't seem to be working even tough they sent out open reach with out me asking
- Location
-
- Location
- Melling
- Reviewing
- Vodafone
- Date
- 2023-11-16
- Comments
-
I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
- Location
-
- Location
- Mellor Brook
- Reviewing
- Vodafone
- Date
- 2019-05-13
- Comments
-
When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
They are not interested in any problem solving or in sending anyone out to solve a problem
- Location
-
- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2018-05-12
- Comments
-
If I could a review for minus 5 stars I certainly would. Throughout my whole experience of broadband from the initial receiving of router to today it has been absolutely appalling! Waited a week after the so called go live date to be fobbed off by Vodafone blaming everyone and everything but themselves, to date after 12 months of constant communication with them have still not received promotional gift of £75 shopping card, again Vodafone blaming everyone even me for me not receiving it (I did everything that was required to receive the gift ie registering on the correct date when asked to abd communicating with 3rd party company TLC who process the gift card) Now as I write this I have been waiting 72 hours to have my broadband and landline to go active again which vodafone are blaming BT for its an absolute joke. DO NOT SIGN UP FOR BROADBAND they should have stuck to mobile phone coverage it's a disgrace.
- Location
-
- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2022-07-06
- Comments
-
Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service
- Location
-
- Location
- Merthyr Tydfil
- Reviewing
- Vodafone
- Date
- 2022-12-30
- Comments
-
Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
- Location
-
- Location
- mid sussex
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
-
All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?
Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.
Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.
The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
- Location
-
- Location
- Middlesbrough
- Reviewing
- Vodafone
- Date
- 2021-08-01
- Comments
-
Avoid this company at all costs.
I have been with their broadband service for 18 months and my contract comes to an end in 4 weeks time. During the whole of the 18 months the service has been absolutely dire - by far the worst service I have ever received.
The problems:
Download speed estimated at 35mbps when the order was placed - with a guaranteed minimum speed of 24mbps. I have NEVER received 24mbps never mind anything anywhere near 35mbps. My speeds have varied between 7mbps and 20mbps (with an average I would estimate at 15 to 16 mbps)
Dropout - the router signal drops out on average 3 to 4 times a day (sometimes only for a few minutes but very disruptive nevertheless)
Upload speed - non existent at around 1mbps
Customer service - absolutely dreadful. You go through the same routine every time you call (and always asked to send them a photo of your internet connection !!)
The app - all but useless. Doesn't work most of the time and when it does it is inaccurate. Supposed to be used to contact customer service - don't bother, it doesn't work.
And guess what - now I'm in my final month with renewal coming up my speed has suddenyl shot up to 27mbps download and 7mbps upload. Well they aren't going to con me into staying with them.
The problem, after reading the reviews is - who do you trust to provide a good service?
- Location
-
- Location
- Middlesbrough
- Reviewing
- Vodafone
- Date
- 2021-12-29
- Comments
-
I agreed to upgrade to full fibre bt came out to on the 2nd or December but could not get the cable down so I've had no phone line or broadband for a month called Vodafone on numerous of time with the same answer we are trying to get this resolved but then have the cheek to charge me for something I don't have but they say it is with it been activate on there side they are just a joke of a company
- Location
-
- Location
- Middlesex
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
I often feel that people will only review when there is a problem and therefore, reviews are generally biased towards the negative. I saw an offer from Vodafone offering fibre broadband for £20 a month with 24/7 calls, which I could add and takeaway at my leisure, for £8. My then existing supplier, Talk Talk, could not match that. They got a little closer after I had already given them notice to quit, which is really quite ludicrous. So Vodafone was my choice. Throughout the process, Vodafone kept me informed of my "going live" date. When I called them about the delivery of my router, I was assured that it would be delivered on time. Sure enough, within a day of that call, I had my new router. On the day of the switch over, I was out but plugged in my new router the night before, so it would be ready. As it turned out, my day was long and I didn't get back until the early hours of the next day. Naturally, I checked my broadband. All appeared well, two solid green lights were on the router but at first, I couldn't get my laptop connected via wifi. I merely powered the router on and off and restarted my laptop and there is was. A download speed of nearly 38 mbps and an upload speed of nearly 9. Bearing in mind that was the speed I requested, it all looked pretty darn good to me. The wifi signal appears very good, no problems at all in all rooms in my house and at this stage, everything appears solid enough. The router itself is very neat and modern looking and I was told how to get inside the router to change the wireless name and password, which I will do later today. Vodafone were able to port my telephone number without any issues, although I was on BT Openreach lines in the first place, so that made it easier. I felt the whole switchover process was handled perfectly, the communication with Vodafone was excellent and although very early days, I can only say that I am delighted with it all. My non fibre speed with Talk Talk was always around 6 mbps download and around .80 upload, so the speed I have now is equivalent to a snake! For my needs, the 38 mpbs service was perfectly adequate. Regards the price, well in real terms I am getting this cheaper than I would have done with Talk Talk. Talk Talk were trying to retain me my giving me half price calls but when I asked what would happen if I were away for a month or so and dropped the calls part of the package and then re-instated them, they told me they would go back at the full price, so that would bring the price of fibre and calls to £33.50 and they would not budge from that. With Vodafone, I am paying £28, with the assurance that if I took calls away from time to time, they would be reinstated at the same price £8. What I have also been impressed with from Vodafone, it their no nonsense approach to pricing without all these ridiculous add ons that competitors try to sell you, for example tv etc. I don't require any of that. Vodafone's pricing and contract arrangements were clear and concise. I would highly recommend.
- Location
-
- Location
- Midlands
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
-
Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
- Location
-
- Location
- Midlands
- Reviewing
- Vodafone
- Date
- 2023-06-07
- Comments
-
The big problem here is the very poor customer service. I've spent more than four hours on the phone and using their chat service and still haven't resolved the issues.
- Location
-
- Location
- Midlothian
- Reviewing
- Vodafone
- Date
- 2022-03-09
- Comments
-
Would rate 0 stars for each, as simply had no chance to experience anything Vodafone can offer as they never installed broadband in the first place. Order placed. Few weeks later was told after the installation date it was cancelled, giving system glitch as a reason. New order, few weeks later cancelled again with no specific reason given. If you are already with vodafone, maybe you have a wonderful time, but new customers beware, and make sure you have another provider set up as plan B.
- Location
-
- Location
- Miles
- Reviewing
- Vodafone
- Date
- 2018-06-14
- Comments
-
AVOID!! I bought for both our properties and I'm sure dial up was better, it disconnects CONSTANTLY!! Don't even try streaming a film. Even ad advert buffers. Worst decision I ever made. Had technicians out, logged calls, its just horrendous. No resolution but they'll take my money thanks very much. Don't do it.
- Location
-
- Location
- milford haven
- Reviewing
- Vodafone
- Date
- 2019-09-19
- Comments
-
They cut of my plusnet without giving me a modem to get online to vodaphone. i complained and was told it would around a week before my modem would arrive and the blamed the carrier!!.They are a terrible bunch of liars
- Location
-
- Location
- Milford Haven
- Reviewing
- Vodafone
- Date
- 2019-04-08
- Comments
-
6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
I would strongly recommend anyone to look elsewhere for their broadband.
- Location
-
- Location
- Milne
- Reviewing
- Vodafone
- Date
- 2022-01-12
- Comments
-
After a dreadful time, I switched providers and Vodafone even got that wrong. I am currently without landline or broadband as they stopped the service early when I repeatedly asked them not to.
The last time I dealt with a company so chaotic and dysfunctional was Solarplicity, who went bust soon after. The one plus is that forewarned, I have sold my Vodafone shares.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-12-12
- Comments
-
Absolutely appalled by Vodafone's customer service. When trying to call them you get put on hold for over 30 minutes. When I finally managed to cancel my account which can only be done by phone. They didn't even cancel it and kept trying to charge me. I spoke to at least 4 people who kept saying that I didn't have any further payments to make and they would resolve the issue. All of them were being dishonest as the same issue kept coming up. Really fed up with the whole situation and people that I spoke to not doing their job properly.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
-
I was sold the 900mbps plan and now they say they can max gaurantee half the speed with wired connection. They say on wifi they cannot assure any speed as such.
This is highly unprofessional service by Vodafone
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-02-17
- Comments
-
I'm a civil servant, the Vodafone home broadband has been next to useless for the last three years; during the Covid lockdown, as a key worker I was having to go in a special office fifty miles from home on a daily basis because working at home was virtually impossible, the speed and reliability are appalling, Send and Receive bobble between zero and typically around 200Kbps (yes, not even 1Mbps). Government IT specialists conducted diagnostic tests for me and found that the signal is both weak and dropping out. As I'm now moving house, I cannot even be bothered to argue anymore with Vodafone but I would never sign up with them in my new house and would not recommend them to anybody.
- Location
-
- Location
- MILTON KEYNES
- Reviewing
- Vodafone
- Date
- 2022-03-24
- Location
-
- Location
- Milton keynes
- Reviewing
- Vodafone
- Date
- 2021-06-21
- Comments
-
Stay well clear of this company. I pay for 900 mbps and have consistently received 60% - 75% below this. Combined with continual drop outs and a seeming inability to play nicely with Sky Q make this one to avoid. Their customer service is appalling with operatives continually lying. They say the problem will be fixed within days and then repeat this lie every time you speak to them. They treat customers as though they are gullible idiots. They lie about having received your test results, they lie about having received City Fibre test results. They blame City Fibre for the fault saying that there is nothing wrong at their end even though City Fibre have confirmed that there is no fault with the line. They deliberately slow walk your complaint so that they get another month's payment from you. They have the absolute nerve to say that on a FTTP Ethernet connection, that your router is in the wrong place! When you ring them (again) with a case reference number, they keep you on the line while they "review" the case. What sort of professional company has a complaints dept that doesn't dynamically update the database to reflect the latest situation for that individual case? An amateur company with no regard, respect or, care for it's customers, that's what. FTTP is supposed to be a "Symmetrical" system where Upload and Download speeds are meant to be identical, my upload speed averages 920 mbps while my download speed averages 270 mbps so as you can see it is far from symmetrical. Vodafone are incapable of diagnosing the problem and even less capable of fixing it. As I said in my opening, stay well clear of this company.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2021-06-17
- Comments
-
I should have 900Mbps and i never had this speed. usually is 100Mbps to max 600Mbps. I stop paying them £48 p/m for do not delivering what we had in contract. Raise case in CEDR and win. Very poor customer service.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-03-25
- Location
-
- Location
- MILTON KEYNES
- Reviewing
- Vodafone
- Date
- 2020-07-27
- Comments
-
awful service was cancelled with no explanation. they have bad customer service as well
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-07-27
- Comments
-
I pay £48 for 900 Mbps coz that what I can have in my area and....the MAX what I got is 50Mbps....what I can do?
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.