1,510 Customer Reviews over 38 pages
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-13
- Comments
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I have been with Vodafone for four months and when is working is great but unfortunately I keep having problems with the line. Openreach have come out seven times and continue to find problems, have replaced cabling but the problem always comes back. When it works is great, fantastic upload and download speeds and great coverage in the flat on multiple levels. Unfortunately the continued drops, amount of time spent on the phone and lack of continuity in customer service and ownership of the problem gets low marks from me.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-20
- Comments
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I read all the reviews before ordering and to be fair they werent great.. but i thought id give it a try and i couldnt be happier.. yes you get a couple of teething problem but that was to do with open reach connections... vodafone sorted it with them and get a new socket put in within 48 of me calling. The service is great now and i have never experienced bad customer service from them. I would advise give it a go the price wont be beaten!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-09-06
- Comments
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We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-14
- Comments
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If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.
Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-02-10
- Comments
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Disgusting customer service. Endless hours spent on hold waiting for a stupid advisor only to have to answer 10x security questions. Then the person can't help and transfers me to the wrong department who then transfers me again. The guy then tried to charge £3pm for caller id which i refused and he was a right rude fool, I asked him to put me through to complaints he said no three times then hung up. Then on hold 30mins again and no luck so hung up and tried again and then their stupid machine doesn't work when you call and then called again and on hold another 10mins so far and waiting.... Utterly useless!!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
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DO NOT WASTE YOUR TIME. The worst service i've ever received. Wasted hours and hours on the phone with them. No one has a clue, everyone will tell you different things.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-29
- Comments
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Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-02-14
- Comments
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They are really good until it comes to moving homes been with them since 2019 decided to move in 2024. Booked the home move for 20th January, between then and 14 February the engineer, failed to attend, booked it again: the engineer showed up said he couldn’t fix the problem he needed a more “senior engineer” wrote on his report he couldn’t get access. Booked it a 3rd time slot was 8am/1pm engineer showed up at 3pm after I had already left to go to work. Absolutely useless.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-03
- Comments
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VF have been fine, right up to the point when I moved house. Gave them as much notice as possible....that is, I told them as soon as I had a completion date and I was given an activation date for the new property. On the date given I gave them a call only to find out that clearly the concept of someone moving house was too difficult for them to grasp, and rather than move my broadband they cancelled my entire contract. 4 departments and one hour later I was told the only thing they could do was to start a new contract, which they wouldn't rush through or compensate me for the errors on their part. So, off to another provider, thanks for nothing Vodafone
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-23
- Comments
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I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-11-30
- Comments
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I placed an order with Vodafone but cancelled it within the 14 day period as unfortunately my house purchase was delayed. I spent an hour on the phone waiting for a service advisor. I was told the order had been cancelled but then 2 days later received a text and email to say the service would go live the following day.
I called up customer services again and had to wait 2 hours to get through to anyone that could help. I was then told it was a system error that caused the notification.
I doubt I will use Vodafone again for broadband when my sale does go through
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2020-12-21
- Comments
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Shocking customer service, never in my 40 years being on the planet have a ever been treated so badly.... and I'm from south east London which is not the most pleasant of places!!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-05-10
- Comments
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Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)
Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.
For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.
Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.
Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-12-01
- Comments
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horrendous.
customer service= horrendous.
wifi= absolute joke.
definitely not UK's no.1 provider, the USSR probably had better wifi speeds in 1922. dont waste your time or money on this garbage
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-23
- Comments
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If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-13
- Comments
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Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-07
- Comments
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I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Stay away from Vodafone. My experience of them has been terrible from the get go. Very poor customer service and shoddy workman.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
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Horrible service. Tried to get a broadband with them. Took my money, for 3 weeks didn't manage to send me even a broadband though promised after 7 days to make it life. Had to call them 8 times. Be prepared to stay on the line for 40+min. In the end get hand off on you.
Had reached a lady in customer service, told that I didn't receive my router, she said ''I will manually order it from you, stay on the line''. I stayed on the line, got disconnected, at once called again, reached some other guy and with same adress he wasn't able to verify me and proposed to go to a local branch to verify my ID. Can you believe? I though ou well, maybe the girl will finish what she has started, she knows what I need. No noone did anything.
When I finnally reached them after 3 attempts staying on the line each time 40min. I cancelled the order. And now get the emails that I need to send the router back and if I don't I will be charged 72pounds. It is a total scam not a genuine company. They don't even have an email where you can send a complaint.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-22
- Comments
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Well...I never took notice of these reviews specially about the dropping and I have now paid for it!! I though that this will happen to others and not to me!! How wrong I was! Changed from BT to Vodafone. They run on the same track but I don't understand why it drops so often when BT is pretty reliable (not a single drop in a year I stayed with them). Vodafone told me I needed to change the channel...kept doing that but no luck everyday at the beginning of the connection it dropped even for hours specially during the first 10 days. Sometimes i do work for home and put me in serious difficulties as delayed everything and deadlines I had to complied with . The speed-test I took were irrational, sometimes download was 53 out of 76 but most of the time in the 30s and even on several occasions 12, 15 and 22. Most of the time in the 40s . How do you explain this? Where is the Super-fast that they advertise? BT tried to persuade me not to move to Vodafone because if service goes down they do not have 24 hours service, so I told this to Vodafone and they told me they are wrong that they also have 24 hours support if line goes down. So one of the days that service went down and I had to do important work I rang support at 23 hours and in fact their technical support is NOT 24 hours, so they lied to me. The only positive thing i found was that I live in a four bed house and with BT even their super router as BT advertise and proud of, is a lot of nonsenses ( i still have to use an extender) but surprisingly with the Vodafone router connection reached all corner of my house when it worked (maybe a coincidence) but was dropping and dropping. It is really sad that a big company as Vodafone sells a product that are not able to provide to the public and moreover satisfy. They have so many problems (you only have to see this reviews) and is giving them such a
bad reputation. Or you have the equipment to provide a reliable service or better stay out Mr VODAFONE DIRECTOR please take note if you don't want your business to collapse. Customer services was OK never tried to put any hindrance when i decided to cancel (within the 30 days), the only annoyance is that when you call the usual stuff....if you want this press 1, if you want that press 2 and so on and so on...but when you get there it happens that it is another department and then there is another two telephone transfers before you reach the right department and you have spent 20 minutes on the phone waiting and another 20 explaining over and over again the issue. Why you bother to put an automated answering service it it never gets you to the right people. I think that Trading Standards should take notice of this, it is making people to loose so much time. Having said that this latter is the usual thing with all telephone companies and it is that they never learn....!!! I have come back to BT for the moment and for reliability but I have to say that among all the telephone companies BT has the the most dreadful customer service you can experience. You will be OK if you have no problems but if you do.... you better start saying your prayers beforehand....!!! I might comeback to Vodafone but before that I need to see that they have greatly improve and that they provide a steady service with no dropping! Of course, at the moment you get what you pay for....!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
-
Just don’t take Vodafone-you will never have internet-but you always will leave with stress off not have internet!!!!!!!!!avoid avoid avoid
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-14
- Comments
-
Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-19
- Comments
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Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-09
- Comments
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Shocking speeds. Promised 70mbps on the package, apparently shouldn't go below 50mpbs currently getting 3.53mbps WIFI (speedtest). I am 1m away from my router. My 3G is faster than their internet. Plex Server buffers local files that is how slow this is. When I was with Plusnet, never dropped below 60mpbs on WIFI. Leaving for Virgin.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-25
- Comments
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I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
-
Switched from Sky to Vodafone, worked for 9 days then the router died, 3 days later after trying to call customer services/faults multiple times and can not even get to speak with anyone, logged online and on app, terrible customer service have now cancelled and gone elsewhere, I would never recommended Vodafone Broadband to anyone the customer service or lack of is shocking !
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-02
- Comments
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Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-17
- Comments
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It's awful service, I've spent 3 hours placing order on broadband setup. They ping-pong me from one operator to another, and now, imagine that you have a problem with the internet and it is urgent? After this i decided to use another (any another) provider
- Location
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- Location
- London - Tower Bridge
- Reviewing
- Vodafone
- Date
- 2023-03-13
- Comments
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I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
- Location
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- Location
- London / Fulham
- Reviewing
- Vodafone
- Date
- 2019-10-10
- Location
-
- Location
- Long Buckby
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Comments
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IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-11-18
- Comments
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Signed up for full fibre 900 I am lucky if i see 300mbps, Wifi signal is just shocking Had much better with my old BT hub 2, Internet keeps dropping out. Speak to Vodafone through chat and spend 2 or 3 hours at a time (3 different occasions) to get no where and to just be lied to. TERRIBLE CUSTOMER SERVICE
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-04-02
- Comments
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Had a landline problem 85 min of phone calls plus 6 online chats to fix problems at one stage had my phone connected to a landline number from Newport in Wales how can that be, Worse customer service provider I have ever done business with bring it back to the UK
- Location
-
- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-09-05
- Comments
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Disgraceful COMPANY. Absolute shambles. Telling lies, letting us down, telling even more lies...disgraceful....
- Location
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- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-08-15
- Comments
-
Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
-
Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
-
- Location
- luton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
-
vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
- Location
-
- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2020-04-27
- Location
-
- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
-
Speed down to 2mbps called about it several times without a resolve. Hid the fact that I was out of contract. No solutions offered. Guaranteed speed was supposed to be 25mbps with a discount of 15% if it falls below. Nothing offered. Overseas customer service agents take too long to understand problems.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.