1,510 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-10
- Comments
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Unreliable routers. New one broken after 8 weeks. Put price up mid contract (not annual inflation rise).
- Location
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- Location
- BOURNEMOUTH
- Reviewing
- Vodafone
- Date
- 2019-12-09
- Location
-
- Location
- Derek
- Reviewing
- Vodafone
- Date
- 2019-12-08
- Comments
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shame offcom hasn't done anything about forcing these companies to make transferring to a different type of service provider easier. Vodafone are just about un-contactable. Paying for a service i can't use, then paying for call costs for 40+ minutes and still not get through to to cancel.
- Location
-
- Location
- cambridge
- Reviewing
- Vodafone
- Date
- 2019-12-07
- Comments
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i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc
5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill
total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people
its also overseas call center which you may not prefer
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
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Worst customer experience ever!!! Decided to move away from virgin do to the big increase in price. Decided for Vodafone as my mobile internet works great with them and price was decent. When I called to become client they were eager to take details and of course they mentioned we will deal with everything. Called a couple of days before installing to say that virgin is not saying anything regarding a cancellation. They say they can’t cancel Virgin and i need to do it myself. I tell them that was not mentioned. They reply we will listen to the recordings and will call you back in two hours. No phone call! Call back and tell them I dont think this is starting well and I want to cancel and not proceed with the installation of broadband. Answer we cant as it is 48 hours before the installer. I tell them I wont let them in. Get transferred to a different department and get told that is fine I should give him my broadband router and that everything will get cancelled as the broadband never got installed. Month later got my first bill!!!!! Called back and after 1 hour they couldn't see in the system that the installer hadn’t installed broadband and for them it was active!!! They were going to cancel and would let me know if they could cancel the invoice!!!! Got a message this morning if I can call them!!! Worst ever avoid at all cost. At the end got an offer from Virgin and sticking with them
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
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Terrible customer service, please do not sign out with Vodaphone especially broadband service. They signed me up for two broadband contracts at the same time-without my permission and sounded like they were giving me a favour for cancelling one of them (the one that was set without my knowledge). Managers zero emphaty for their side "error". Absolutely horrible and horrifying experience.
- Location
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- Location
- Gainsborough
- Reviewing
- Vodafone
- Date
- 2019-12-01
- Comments
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Avoid, Avoid, Avoid. As soon as your cooling off period expires the speed drops away. Customer services aren’t interested in sorting it out or giving good customer service. My plan was estimated as 60mbps, I am half a mile from exchange. Initially connected at 63mbps, which dropped to 58mbs during cooling off period. Now I am getting 48.9mbps. You can only claim money back if shown on app, which always conveniently either doesn’t record it, the claim button vanishes or the app crashes. Terrible company & terrible service
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-11-30
- Comments
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SHOCKING AND FRUSTRATING BROADBAND SERVICE. I would not advise anyone to subscribe to or purchase any Vodafone services. Especially Vodafone Broadband products. I have been a loyal customer with Vodafone for years now and since starting a new contract with them a month ago I have spent hours on the phone to their tech team with little or no long term solutions. 1. My router line was not connected to my router on installation, hour or so on Phone to tech team . 2. My devices that connected to my old voda router do not automatically connect. Still not working properly 3. I am told different things when when speaking to advisors. 4. I have been promised a call back by their service agent and had no such call or feedback on my ongoing complaint that has been pending for some weeks now. 5. The broadband app does not always work and is currently offline for me.
6. I cannot chat to anyone as they are too busy for me. Probably inundated with complaints. Bottom line, thoroughly unimpressed and have requested a cancellation immediately. I will not waste any more time or money with them. (I never normally vent on social media but people need to be made aware that this company will over promise and massively underdeliver). Save yourself grief, vodafone have not shown me they care about me as a customer.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
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Speed down to 2mbps called about it several times without a resolve. Hid the fact that I was out of contract. No solutions offered. Guaranteed speed was supposed to be 25mbps with a discount of 15% if it falls below. Nothing offered. Overseas customer service agents take too long to understand problems.
- Location
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- Location
- kendal
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
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Vodafone constantly fail to meet their guaranteed speeds. The last 5 mponths they have given a discount, but I want speed not discount. Time to move to a different provider.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-11-26
- Comments
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We've had VF broadband for a few years now and across 3 different addresses. They've been great.
When we move, they give us unlimited data on our mobiles until things are sorted, same when roadworks pulled all the cable from under the road and a BT engineer took 2 weeks to restore service. Mind you, we have our mobiles with them as well.
We need to split 2.4 and 5 out for a couple of older devices and in both our current house and the previous one, we've been talked through the steps by an engineer.
Our current place has a basement level which couldn't get the wifi signal so VF *paid for a powerline Wifi extender thingy* (£30) I bought from Currys.
I'll subtract a star for Customer service (painful automated system and slow to answer the phone sometimes), one for speed (though we are in the country now) and one for reliability (it's dropped a couple of times in the last week) but overall, I'm really happy and would recommend them.
- Location
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- Location
- Rhondda
- Reviewing
- Vodafone
- Date
- 2019-11-26
- Comments
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Decided to leave sky for Vodafone in January , tempted by the good price and an amazon echo thrown in.
What a mistake that was My sky connection was 40 meg consistent.
Vodafone started at 55 and has now sunk to 18 meg.
My router had constant drop outs, self rebooting, thus lowering my line speed.
There is a bug within the router that when your Apple Watch connects via Wi-fi the router reboots.
This is a known problem to the tech team and new firmware will not be available until January at the earliest.
So I am now stuck with a pathetic speed and Vodafone will not let me go from my contract.
I have disconnected my watch and the line is now stable but do you think Vodafone will reset my line to training again., s as absolutely not,so now have to wait 8 weeks to escalate and leave this rubbish provider.
- Location
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- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2019-11-21
- Comments
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DO NOT USE VODAFONE.
Found out that my broadband speed was under the promised limit for over a year and they offered 15% discount going forward and then had a patronising lead adviser not even bothered to listen to what I had to say.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-11-21
- Comments
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Signed up for fibre in April but it didn't work properly until November! Initially a router arrived and didnt work properly. After a few technical calls they decided I needed a new router and would send one out. It was never delivered so I phoned again 2 weeks later to be told the new router would be sent out. It never arrived and this process of me phoning them - delivery never being raised was repeated 6 times before I managed to escalate the problem to someone who finally sorted it and a router was delivered. It's worked fine since then, but the compensation they promised on each call would be arranged once the broadband was working properly -they've now said will not be honoured. Ridiculous
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-17
- Comments
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Bad customer service, I have an issue with my router the WIFI keeps disconnecting It’s an old few years router.
The Vodafone customer service said we will send you a new router I’ve been waiting for 1 month, Again I did call and they said we will send you it might be lost now it’s been 3 weeks I am still waiting
- Location
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- Location
- MANCHESTER
- Reviewing
- Vodafone
- Date
- 2019-11-15
- Comments
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I chose Vodafone because they were the cheapest provider and also as I thought they are a big well known brand they should be OK. When I first got connected there were some teething issues with the speed up and down but after maybe a week it was fine u get about 70mbit via wired, wireless is lower maybe 35-50 depending if I go from 2.4ghz to 5ghz. I wish it was a bit faster on wireless so I think I will get my own router configured as I have heard the router is the issue with wireless speeds. Can't complain really all streaming etc works without buffering.
- Location
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- Location
- Wrecsam
- Reviewing
- Vodafone
- Date
- 2019-11-12
- Comments
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Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
- Location
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- Location
- Wrecsam
- Reviewing
- Vodafone
- Date
- 2019-11-12
- Comments
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Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-09
- Comments
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Shocking speeds. Promised 70mbps on the package, apparently shouldn't go below 50mpbs currently getting 3.53mbps WIFI (speedtest). I am 1m away from my router. My 3G is faster than their internet. Plex Server buffers local files that is how slow this is. When I was with Plusnet, never dropped below 60mpbs on WIFI. Leaving for Virgin.
- Location
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- Location
- UXBRIDGE
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
- Location
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- Location
- Ferndale Rhondda Cynon Taff
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Vodafone cancelled my account very poor customer services poor broadband and not reaching broadband speeds I was suppose to go live with them on the 20th of November in the words of steps a total Tragedy don't trust Vodafone for your home phone or broadband they are totally untrustworthy and they don't stick to the contract that they have agreed with you Avoid this network unless you want to be ripped off with high bills I will be reporting this company to trading standards and ofcom.
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2019-11-07
- Comments
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I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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Absolutely appalling customer service - hours spent trying to get through then nobody can help ? really crap unaccountable system with appalling speed will definitely never do anything with Vodafone ever again !
- Location
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- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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Our broadband with Vodafone has been average at best. Even though we were guaranteed 40mbps it drops out just watching catch up tv.
Customer service is really appalling. I've made a formal complaint and asked to be called back but nothing from them.Try calling them and all you'll get is " Sorry for the delay We're really busy right now".
Just awful.
- Location
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- Location
- Fylde Coast
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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The service I am receiving with Vodafone is abysmal.
The speeds we were guaranteed are 75mbps down.
Initially we got 60mbps down 16 up, but after a day, that dropped to 30mbps down 16mbps up, then after another day it dropped to 16 down 8 up, then to 8 down 4 up, then to 4 down, 2 up. The speeds we are currently getting are 1mbps down, 2mbps up over Ethernet and 2kbps down 32kbps up over WiFi.
Upon contacting customer service we were told that the issue is that Open Reach is limited to 15mbps which is absolutely a lie as we were getting 60mbps previously and 40mbps on BT less than 3 days prior.
While the broadband is more reliable than what we were getting with BT, where it would go down mid-day for seemingly no reason, I feel that giving it any more than 1 star for this would be giving Vodafone more credit than they deserve because of all other ways they suck.
- Location
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- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
- Location
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- Location
- Maidstone
- Reviewing
- Vodafone
- Date
- 2019-11-05
- Comments
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Avoid at all costs. I signed up for the £23pcm super fast 2 Broadband deal promising 55mb minimum speeds but should be getting about 70mb. Line installed by open reach engineer, he confirmed I should get about 80mb based upon distance to the cabinet (less than 100m) which has fibre to it. On the day of installation I was receiving 50mb and told that this would improve as my signal stabilised over the next couple of weeks. Return from a short break to find DL speed had dropped to 5mb, via ethernet cable and using there preferred speed tester. This is apparently due to too many users in my area and Vodafone not having enough bandwidth. Cancelled within 30 days for a full refund which I have yet to receive. Despite hub being returned and signed for by Vodafone email received today stating it hadn't been received and that I would owe them £99 if not returned in 16 days. Absolute joke of a company with horrendous customer service. Hours spent on the phone trying to sort out numerous problems to no avail. As they say, you get what you pay for. Back to VM for me!
- Location
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- Location
- Marlborough
- Reviewing
- Vodafone
- Date
- 2019-11-05
- Comments
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After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.
- Location
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- Location
- Scholes
- Reviewing
- Vodafone
- Date
- 2019-11-04
- Comments
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I don't usually review anything, but I Vodafone have driven me to this. 6 Months into the contract I can't wait to get out, the router needs rebooting weekly, service often drops out and the speed is 16mbps vs 24mbps I had with BT. The router is garbage compared to BT's with short wi-fi range and customer service just tell you to reboot, no more help than that is ever offered. It will cost me a couple of quid more but I'll be straight back to BT in 6 months.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-11-01
- Comments
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Without doubt the worst customer service I've ever experienced thst on top of them not being able to deliver a router in time for activation and I'm still waiting for a router after hours and hours on the phone and will not get my router till two weeks after activation if I'm lucky....the customer service mock you and play sill y games as they just dont care they really don't...you have been warned
- Location
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- Location
- scunthorpe
- Reviewing
- Vodafone
- Date
- 2019-10-30
- Comments
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Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
- Location
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- Location
- Craigavon
- Reviewing
- Vodafone
- Date
- 2019-10-27
- Comments
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The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2019-10-26
- Comments
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AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
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Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
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I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.
- Location
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- Location
- Cinderford
- Reviewing
- Vodafone
- Date
- 2019-10-24
- Comments
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Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-19
- Comments
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Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
-
Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.