1,510 Customer Reviews over 38 pages
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2020-05-16
- Comments
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Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.
Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.
In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.
Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.
In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.
Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.
To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.
Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-05-14
- Comments
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I'm paying more for a fibre broad band that's slower than my old copper line AND they permanantly lost my phone number
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-05-13
- Comments
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Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2020-05-09
- Comments
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Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2020-05-09
- Comments
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Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.
- Location
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-05-08
- Comments
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One star 7s too generous.
Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away
- Location
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- Location
- Billericay
- Reviewing
- Vodafone
- Date
- 2020-05-07
- Comments
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Started with Vodafone great for a month, then all down hill
Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.
- Location
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- Location
- Yateley
- Reviewing
- Vodafone
- Date
- 2020-05-07
- Comments
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Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
- Location
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- Location
- GIRVAN
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-03
- Comments
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I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
I'm happy with the level of service.
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-04-30
- Comments
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I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.
I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
- Location
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- Location
- GREENOCK
- Reviewing
- Vodafone
- Date
- 2020-04-29
- Comments
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Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
I let it go thinking it would take a while to build up speed but nope.
Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-29
- Comments
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Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.
- Location
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- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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Joined 2019, by beginning of 2020 blurry picture when streaming tv..contacted customer service 4 different occasions, always friendly & telling me they can sort it & one occasion that it was my fault..... changed settings my end, their end, new router etc, hours on chat spent, but- problems continue, internet connection comes and goes as does picture quality. AVOID. Can’t wait for contract to finish....should have read the reviews before joining.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2020-04-27
- Location
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- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2020-04-20
- Comments
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Spent pretty much the whole 12 month contract in credit due to persistent over charging. Repeated out right lies told by customer services staff who are slow and incompetent. Couldn't wait to leave! Still owe us money over a month after the contract ended, small claims court claim pending.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2020-04-19
- Comments
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Absolute crap, no one there knows that they're doing.
Switched over to Vodafone, and parents has no internet, and no one there knows how to fix.
They just go through circles of diagnosing the issue, and checks and all these nonsense that doesn't actually fix the issue
- Location
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- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2020-04-16
- Comments
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Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.
Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
- Location
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- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2020-04-14
- Comments
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Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-04-11
- Comments
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If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-10
- Comments
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Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-04-09
- Comments
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Two home moves messed up. 18 months ago when I moved address they messed up the reconnect and left us without broadband for 6 weeks. They compensated with unlimited data on my mibile but that was not the service level I was expecting.
Fast forward to today and they have accidentally cut off my broadband a month early for a home move with no way to reconnect. Unlimited data again, but two of us working from home for at least two months now during COVID lockdown before they can even connect us again. Laughable incompetence.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-04-09
- Comments
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Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services.
I'm very happy with the service and have been getting the promised sync speed, although connection speed does tend to be a little lower which is not explain by my WIFI connection.
- Location
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- Location
- Ellesmere Port
- Reviewing
- Vodafone
- Date
- 2020-04-08
- Comments
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Broadband speed is low for download and almost nonexistent for upload. Connection also keeps dropping off, we have had an engineer visit a couple of times who has replaced various parts of the line but still having issues.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-08
- Comments
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I am a key worker working on critical national infrastructure from home for the past 2.5 weeks. I had multiple problems with Vodafone broadband over the years but these started getting worse in Feb with the connection dropping off several times an hour over the last few weeks. I reported it to Vodafone at least half a dozen times. I understand shortages of stuff considering the situation but not the constant lies and abysmal technician support. The promussed 3 day turnaround for 2nd line support just doesn't happen. They don't text, call or fix anything. When someone does get in touch they ignore the clearly stated problem (malfunctioning internet connection on the router) and waste my time on wifi splitting or changing microfiletees, despite BT confirming back in Feb that the problem is not on the line but with the router. I checked the Vodafone forums and it is clear that their routers are of poor quality and malfunctioning but they refuse to acknowledge it and to semd a replacement, despite my key worker status and impact on my work. I am at wits end as it is now impossible to get hold of their chat or help desk and.desperate for a solution so I can do my vital work.
- Location
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- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-04-07
- Comments
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was with sky went with Vodafone not the
fastest out but not getting the speed i was to get.i will keep eye on this more and decide what to do!
- Location
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- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2020-04-01
- Comments
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Tonight I was on customer contact centre chat, managed out of India for an hour, after 15 mins agent 1 passed me to agent 2. Agent 2 asked me question after question about cancelling including numerous security questions! Agent 2 then said after 45 minutes oh sorry I have just been informed cancellations are closed until 8am can you callback Sir.....
Then when I complained he offered me £5 how to make it much worse.
- Location
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- Location
- Macclesfield
- Reviewing
- Vodafone
- Date
- 2020-03-31
- Comments
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Overall the customer service agents are friendly and helpful, all whilst not really being able to provide any actual support. I suffered with terrible speeds well below what was originally quoted, the connection keeps dropping out for no explainable reason, the router is perhaps the most ineffective I've ever come across - and this is a widespread problem it would seem. So much so, Vodafone agreed to start letting customer use their own routers, but in order to do so you need to call and ask for a DSL Username and Password - this is official information on their website, but when I called I was passed from department to department and nobody knew what I was talking about. The only saving grace about my relationship with Vodafone Broadband is that I've had so much money back from them due to the sheer volume of calls I've had to make to get issues resolved. For instance, they sent me a new router but forgot to de-register my old router so the new one didn't work, which took about 12 hours to resolve. Then a day later they de-registered the new one and it set my house alarm off whilst I was at work, and took me another 12 hours to resolve.
I've been a Vodafone mobile customer for years and have no issues whatsoever with that, but the day my contract is up on the broadband, I'm gone.
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-03-30
- Location
-
- Location
- Barry
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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Vodafone suck,
connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
- Location
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- Location
- Glossop
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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I have left as the service had really deteriorated and I was getting a very poor download speed. The Voda app failed to let me claim against their guaranteed minimum speed as it always gave an error. New provider Plusenet instantly restored existing download speed that I started off with Voda. I would not use them again.
- Location
-
- Location
- Washington, Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.
Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.
The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!
Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone
- Date
- 2020-03-27
- Comments
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The worst broadband service I ever had.
It began with 5 days delay for the activation date, followed by one month of no connection due to a fault with the line, during that entire period customer service at first could not determine what was wrong then found out that OpenReach had to send an engineer.
the engineer's visit was delayed twice, then he appeared unannounced and asked to enter the premises despite Vodafone explicitly telling me the engineer will NOT require access to the premises.
he got in, and could NOT fix the issue. a rebooking was required and I had to wait another week. OpenReach CANCELLED that appointment because Vodafone did NOT follow up with them!!
booking ANOTHER appointment was necessary, and again I had to wait another week. the engineer shows up and fixes the problem with the line.
I got good speeds for a couple of days, then the sync speed dropped to one-quarter of the guaranteed minimum speed, I called Vodafone and they claimed they will fix the issue. the very next day, broadband goes OFF completely.
I called them today and they told me that an engineer's visit was necessary AGAIN, and I have to wait until next week, and that it was not guaranteed an engineer will be able to make the visit within the three days timeframe!!
through that entire experience, I was continuously thanked for being patient, but it's not about patience anymore, it's about extremely bad service and unprecedented unreliability and incompetent logistical management.
I will be cancelling the contract with Vodafone, and I cannot imagine why they should charge me a penny for this insane service.
if I could give a zero star review I would've.
- Location
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- Location
- Llandegfan
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Comments
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i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2020-03-22
- Comments
-
Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-03-19
- Comments
-
Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.