4,684 Customer Reviews over 118 pages
-
- Location
- Wales
- Reviewing
- Virgin Media
- Date
- 2016-07-12
- Comments
-
As a customer of 20 years I expected more than being passed to another ISP before they cancelled my email, despite having told me that they would keep my email because I still had a mobile account with them. Customer services hung up on me twice. These people truly do not deserve our money. Please use someone else, anyone else.
- Location
-
- Location
- lewisham
- Reviewing
- Virgin Media
- Date
- 2015-07-15
- Comments
-
not quite the fast speeds i expected. mostly very slow and often not enough speed to watch iplayer smoothly!
- Location
-
- Location
- Scunthorpe
- Reviewing
- Virgin Media
- Date
- 2020-06-22
- Comments
-
When Virgin media broadband works as it should it is quite reliable with good speed. This is fine until you have a problem & when you have a problem no one at Virgin media is interested in resolving it. Having lost our internet a new faulty router was supplied & informed it would be sorted in 24 hours, we are now a nearly a week later with no progress whatsoever. I have terminated our contract with Virgin & have accepted the broadband will not be restored before the 30 days notice expires, yet the retention team ring up to ask what can we do to keep your business? Well first of all it would be a good idea to get the broadband working & the tv recorder back in service. I have been with Virgin media for probably 20 years but they just exasperate me as there are no solutions & sitting on the phone in a queue listing to music for an hour is just not on in 2020. They have simply got too bog & don't have enough staff to deal with the issues within their business.
- Location
-
- Location
- Scunthorpe
- Reviewing
- Virgin Media
- Date
- 2020-08-03
- Comments
-
Unbelievable, how Virgin media can be so inefficient & still remain in business staggers me.I have left Virgin nearly a month ago. They asked for the kit back via email within 12 hours of leaving. The prepaid packaging from Virgin arrived I boxed it up & took it to the collect+ collection point weeks ago. Now Virgin are texting me threatening to charge me for the kit, when they already have it!!!! What on earth is going on at Virgin media. Who is running it?
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2018-08-04
- Comments
-
WORST CLIENT SERVICE EVER!!!!!!!!! My broadband has been off for more than 3 weeks now, network issue they say and every week the fix date is pushed by one week. The least they could do is offer a free months which I asked. NO CHANCE they only apply a credit on the bill !!!! I have been debited 78 pounds this month instead of 88, God knows how they calculated this credit but this definitely not the right way to treat customers. 10 pounds off for a month without internet service. I keep trying to unsubscribe to get another service provider but they make me wait 30 minutes on the phone EACH TIME to discourage me. I Dont know what to do this is so frustrating......
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-07-26
- Comments
-
Broadband: too many outtages. Customer service useless: calls routed to random call centres in India so you never speak to the same person twice, and you never get meaningful information about the nature of the fault and how long it will take to fix, only a succession of meaningless "estimated times to fix by" which usually come and go and the fault is still not fixed. Last straw: went down 8 days ago, latest estimated time to fix is in 4 days time. Any other supplier has to be better.
- Location
-
- Location
- wiltshire
- Reviewing
- Virgin Media
- Date
- 2016-09-22
- Comments
-
if you have received an email from v m that your monthly payment is going up (£3.49) look at the small print at the bottom you can cancel your contract in the next month with no cancelation charges. this I have done today.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2017-10-20
- Comments
-
I'm going to write an HONEST review as it seems most reviews are from people who come online while they are upset so I wanted to write one from a neutral perspective to help people decide. Overall Virgin Media is pretty good though it does come with a few problems and they have recently told me that when it comes to reimbursement from downtime they do it specifically by the day, in other words they no longer give you anything back as a gesture which I think is bad for a company that makes millions off every day people, one of the things for me that keeps me with a company is how they treat you and appreciate you as a customer (O2 lead by example on this!!) so they have become pretty greedy with money really and I think this should be changed. About the speeds, well generally I get good solid speeds of around 70 - 75 MB on the download and this is usually good, even on Wi-Fi too on my phone I get this and the signal seems pretty strong considering the router is upstairs and the room downstairs connects fine with the blu ray player which is opposite side of the house downstairs, we get around 2 - 3 bars on the signal strength and Netflix words fine BUT (and this is a big but) their consistency isn't the greatest and I have had a few outages recently and quite a lot of line drops, some of these line drops are so small you don't notice but they are there and stability isn't really their strongest thing (I'm not sure if any other company has this but Virgin definitely don't), watching Sky Go can often get the odd buffer due to this and I do think this is something Virgin need to get sorted considering they're not the cheapest of the bunch, which brings me to that point, the cost. Virgin Media are a little over priced, in fact VERY over priced really because although the packages and services sound good (and they are when they're running consistently) they're not very solid, they're very tight now due to a new 'policy' recently of only able to credit any downtime you have by the hour due to the computers and how they log reimbursements, so basically if you're a day without internet you're probably going to get a couple of quid, if that, which is pretty bad considering how other companies give you good gestures of good will after loss of service etc... so they're starting to become a bit greedy really and that's VERY off putting. They need to reduce their prices a LOT if they really want to compete and be the best out there because when you're paying so much for a broadband that's not really all that stable most of the time, it's pretty bad and even so they are still over priced. Generally the experience is good but it's not good to validate the prices they charge by any means, other than you do get a good speed (maybe different area's have different experiences). I guarantee that less is more for them and they would have a TON of extra customers had they have had lower prices but I don't think they would do that because they seem to be getting a little more money greedy than anything else really from what they told me yesterday about their new reimbursement policy, I just thought that was terrible.
Customer services depends who you get, I called a guy recently and explained about how my internet had been dropping and cutting out a lot lately, he pretty much said to me that there was no record of it (basically calling me a liar) yet trust me it had been dropping out, he went on to say how they don't reimburse Wi-Fi loss (understandable) but I explained that it wasn't just Wi-Fi because ALL the connections went down, including my PC which is WIRED, he pretty much denied it and it was a complete wasted phone call, however a guy I spoke to later when it happened again was much more helpful, but he told me about the new policy about reimbursement where they have brought in a system where they can only give the exact downtime they see, no little gestures or anything, nothing and as mentioned above, I think that's pretty bad as it feels you're not really valued as a customer and they only give you back what they HAVE to by law basically, which is what I mean about how they treat you as a customer. Getting through to them isn't the hardest but it is a bit of a pain going through the system, this could be much easier (specially with the password crap on the automated system) and I've always had advisers in the UK too thankfully (nothing against the people abroad but they don't understand most of the time and we need this of course for these kind of things) so it's pretty touch and go really but all round the customer services haven't been too bad really.
To be fair, I don't think the UK have a very good outstanding broadband provider so there's no competition for these companies to give best prices and services as Virgin have the speeds and strength but as mentioned above, so they don't need to be any better to us yet other companies might have a bit better service but don't have the speeds we often need for things such as Sky Go, Netflix etc.. and Wi-Fi strength in the home. Soon as a good broadband provider offers this at an affordable price for everyone, they are going to be soaring above the rest and all these companies such as Virgin will just fall and that's what they need. It seems a shame that the UK hasn't got a solid leading internet provider like we do with the phone services, such as O2 for example who are brilliant for 99% of people when it comes to everything and have been for many years. Internet providers need to take note and someone out there needs to spice up the competition for these people.
I hope this has helped :-)
- Location
-
- Location
- Scunthorpe
- Reviewing
- Virgin Media
- Date
- 2020-07-04
- Comments
-
It's over 2 weeks now since our broadband problems began with Virgin media, we still have a couple of weeks to run until our 30 days notice expires. The broadband is working intermittently with constant slow connection or complete loss of service. Something has gone seriously wrong at Virgin media as they now seem incapable of repairing their equipment. We broadband works briefly & very slowly, the router loses the white light & all the greens start flashing, you expect this when setting up but not dozens of times every day.
- Location
-
- Location
- Lancashire
- Reviewing
- Virgin Media
- Date
- 2016-01-15
- Comments
-
I have just had my free upgrade to SuperFibre 70 and it is terrible, it was bad enough before but it now drops out after about 5 minutes requiring a repair with the router, sometimes I have to restart the router too, the customer support is so bad that when I finally managed to speak to someone I had been on hold so long that my hand set battery died and needed recharging, if you had a zero star rating i would have used it as 1 star is too good for this service.
- Location
-
- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2021-01-15
- Comments
-
What a truly terrible experience. 1 star is FAR too generous. Their help lines keep you waiting ages, you keep being passed to another department (and having to queue again), they say they will email and don't, they don't have an email address anywhere that you can write to, they have no online chat capability, if you have been talking for someone for more than a couple of minutes they end the call and leaving them is made extra difficult.
PLEASE PLEASE save yourself an appalling experience and use any other provider. You have been warned - because you will regret.
- Location
-
- Location
- Hampshire
- Reviewing
- Virgin Media
- Date
- 2018-02-23
- Comments
-
Several text reminders that an engineer is visiting today between 1 and 6pm, seemed well organised, ..... I was here for 8 hours no bloody engineer..... rang up customer services, yeah he’s running late maybe he’ll be there at 7...... cheers for the update virgin
- Location
-
- Location
- Andover
- Reviewing
- Virgin Media
- Date
- 2023-01-27
- Comments
-
Everything is fine until something goes wrong.
Their customer service is appalling.
Recently had a what’s app chat that took almost 3hours to resolve!!
Shame on them
- Location
-
- Location
- Scunthorpe
- Reviewing
- Virgin Media
- Date
- 2020-07-20
- Comments
-
We have now left Virgin media & are with our new broadband provider. The router was delivered I plugged it in set it up & it works as it should with no problems. The WIFI router also has greatly improved range over the VM router & the broadband is reliable. For the final 30 days no one at Virgin would answer the phones or sort out the problems, yet within 12 hours of leaving VM I received an email requesting the kit back. Good eh?
- Location
-
- Location
- Cardiff City Centre
- Reviewing
- Virgin Media
- Date
- 2014-12-02
- Comments
-
Have top package but don't know the name! I must have been in the lucky 10% as my broadband was ok 75% of the time but the day broadband companies were told 10% success in hitting their declared speeds was not adequate I've been unable to stream anything for more than 60 seconds! Atrocious quality, not worth the money, was going to buy a package for my girlfriends house for christmas but now going to check my contract end date and hand in notice. Have to stream now on 3G and I'd go as far as saying 100 times better speeds. Don't buy if your in Cardiff City centre you'll regret it!
- Location
-
- Location
- Cambrdige
- Reviewing
- Virgin Media
- Date
- 2017-03-16
- Comments
-
Been with them for 10 years, last 3 with 'loyalty bonus', which had been renewed by them every year. Renewed contract being told I wouldn't be paying anymore than I had been, so also signed up for another years line rental discount. Only this month I find out my bill increased by over £10 because they have removed my loyalty bonus. So you lose your loyalty bonus for staying loyal!! Customer service weren't interest in fact quite rude. Been conned and now stuck with them for another 9 months as line rental is no refundable. Wouldn't touch Virgin with a barge poll in future.
- Location
-
- Location
- Blackpool
- Reviewing
- Virgin Media
- Date
- 2017-04-06
- Comments
-
At time of writing I have been a Virgin media customer for Six Years and five months - continuously. Due to a financial change in my circumstances I felt to need to sacrifice or reduce one of my virgin media services to make my monthly bill more manageable for me.
My orignal 18 month minimum term contact Long since expired and have been on rolling 30 day deal ever since.
So I call the help center and explain to them in full honestly my circumstances, telling them i would like to reduce one of my services slightly, to make monthly cost more manageable .. " Yes sir" I'm told, simply sign a new long term contract and we'll see what we can do for you on it.
No I say, I didnt ring to sign a new contract, I rang to tell you i'm happy stay with you I simply want to reduce one service to slightly lower the monthy costs, I'm long since out of contract so this shouldnt be a problem
No problem at all sir, but we cant adust your services unless you commit to a new long term contract.
me " So you are telling me i cannot add or remove or adjust my services at all in any way, without signing a 12month+ New Contract" "correct sir"
Now is it just me, or are they not only hancuffing themselves, but the customer too. Not to mention trying to blatently force a new contract upon them.
I was perfectly happy to stay with them on my current 30 day rolling arrangement, I simply wanted to sacrifice my high speed internet - for medium speed internet, to save a few pounds per month. So i'd still be their customer, and still paying them a near 3 figure per month amount. But NO apparently not good enough, outright told i CANNOT alter/adjust my services at all without signing a new long term contract, despite being in my 7th year of custom with them,
Result, terminated my services with virgin media. so their utter ridiculousness in being unwilling to HELP , costs them a long time customer AND hands me over to a rival instead for the same services.
well done virgin media well done.
- Location
-
- Location
- Poole
- Reviewing
- Virgin Media
- Date
- 2022-12-04
- Comments
-
Do not touch with a 10ft pole
My father died last weekend, due to everything I have subsequently had to deal with, I was late paying my bill and was put on restricted service. I tried phoning virgin to be told to go online to pay bill. I am disconnected from internet, so how could I do this. My mobile is on virgin, but mobile data does not stay stable for longer than a minute before losing connection, but I managed to pay. All of this because they have now done away with all phone lines for customer service. The number they gave me 0345 4541111 is no such number and does not work. They remove all options to speak to a person, expecting you to do it all online, but you are disconnected. FFS, Virgin sort your act out, I will be changing supplier as soon as possible.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-04-21
- Comments
-
This is an intermittent problem where the broadband goes down. The last time it happened, it came back up within a few hours. Most recently with the same issue, phoned Customer Services (based in India) twice. The first suggested a server or power issue but wasnt aware of a problem but assured me that it would be resolved in 4-5 hours. 12 hours later, my second call was with an operative who constantly put me on hold several times (while I was in mid sentence), only to inform me that she had no update regarding the problem and asked ME if she should book a technician visit. Extremely poor service from Virgin, even worse that their customer service is based in India and I am actively seeking another broadband supplier never to return to Virgin.
- Location
-
- Location
- LONDON
- Reviewing
- Virgin Media
- Date
- 2016-10-09
- Comments
-
Poor broadband speeds. paying for 100 mb/s mostly getting about 2 mb/s. To add insult to injury they have possibly the worst customer service i have ever experienced. Will be changing providers ASAP.
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2023-01-16
- Comments
-
Woeful. Rubbish.
Paying for fibre and my broadband was better 15 years ago.
Avoid at all cost. They don’t respond or answer complaints either. A cobbled together letter that fails to address issues raised.
Cancelled contract. Over £1k per annum and woeful service.
- Location
-
- Location
- Grimsby
- Reviewing
- Virgin Media
- Date
- 2020-09-10
- Comments
-
Broadband speed is a con for the price they charge, but the real problem comes when you have a problem. I went round in circles for months when they disconnected me during upgrades to their system. They gave me no discount as they said sometimes it came back on in the middle of the night for 2 mins so that counts as service. Eventually I went to Sky which I really did not want to do, turns out the service is better, they put it in within a few days and now Netflix doesn't buffer anymore. So happy to finally quit Virgin after years of being a good customer.
- Location
-
- Location
- brighton
- Reviewing
- Virgin Media
- Date
- 2017-12-22
- Comments
-
I the consumer Actually lost count to the times I had called Virgin Media regarding a fault that was never fixed even though I was paying for this service.
Unfortunately when I called Virgin on countless occasions I was
met with rude and most of the time obnoxious customer service advisers based in India I was told.There command of the English language was appalling and constantly repetitive,fault would be fixed was the norm from them,phoned
getting slammed down when the conversation got to complicated getting told there tech team are looking into fault ,there Is a problem in my area and Virgin were working on it.This lasted for over 5 months
I eventually cancelled home broadband & did an indemnity claim
The agreement between me the consumer and virgin the provider was meaningless,pay for a service even though not working,bleed the consumer dry and 10s of thousands like me for there own gain,then breach there data protection by adding false and inaccurate information on there Credit file at a touch of a button which they have done when I the consumer had done nothing wrong.
In mediation they offer to clear debt but leave default on Credit file for a period of 5 years?
A consumer challenges Virgin & this is the outcome.
Dana Strong &Tom Mockridge do not speak or deal with
Consumers who pays there wages?
If anyone out there has had similar issues please Private message.Will be uploading videos very soon
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-05-02
- Comments
-
I’d give them no star if I could. The WiFi signal is poor and times it would cut off due to technical issues. The customer service is ****. I called a month before my contract end date to give notice and cancel my broadband. The customer service advisor stated to call back on the day of that I was finishing to cancel so I did but only for me to be told by a another customer service advisor that I need to provide 30 days notice which I did but it was not noted on my account. Virgin Media are thieves. I will never go back to them again. **** reputation.
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2019-02-03
- Comments
-
never again, the internet was supposed to be 100 mbs, with a maximum of 10 generally weak
- Location
-
- Location
- GLASGOW
- Reviewing
- Virgin Media
- Date
- 2019-08-16
- Comments
-
Worst company I've ever dealt with. Nothing works as it should and the internet is terrible. I've spent over 4 hours on phone in the last month trying to get problema resolved.
If there was a prize for the worlds worst company it would have to go to virgin. What a nightmare of a company avoid like the plague!!!!
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2022-02-23
- Comments
-
***AVOID AT ALL COST***
Took out an 18 month contact with Virgin for 100mb broadband for £26.25pm, but every 3 months I’d receive a letter telling me that they intended to increase my bill by £3. This happened many times and each time it did happen it took a 1-2hr phone call waiting in a queue to remind them of the original 18 month contract. The customer services have been contracted out to India so most occasions you are left trying to resolve the issue with someone with poor English communication skills.
When I did eventually get to the end of the last 18 month contract I arranged for immediate disconnection but was then bombarded by text messages and phone calls by someone from the U.K. with perfect English communication skills. They eventually offered me an 18 month contract for 100mb broadband for only £17 but I decided to leave anyway because I know from their previous track record that they will not honour the deal.
In total I was with virgin for 8 years, in that time I saw the customer services freefall to a hellish level where I dreaded contacting them.
They offer good deals to new customers but treat existing customers in an appalling manner.
Getting disconnected from virgin media felt like being told by your doctor that you have been cured of cancer.
***AVOID AT ALL COSTS - THERE ARE FAR BETTER COMPANIES OUT THERE !!! ***
- Location
-
- Location
- Dn1 2tp
- Reviewing
- Virgin Media
- Date
- 2018-10-15
- Comments
-
I am very unhappy with Virgin because I pay for 108 M / bs and I have 2M in fact. And sometimes 5M I called 100 times to Virgin but they got me in the ass. I do not have the strength to whom to report with this problem, no one is able to help me !!!!
- Location
-
- Location
- York
- Reviewing
- Virgin Media
- Date
- 2016-07-27
- Comments
-
I am paying for Virgin Media's fastest fibre service. It is supposed to provide 12Mbps upload, and 200 Mbps download. It doesn't. The BEST has been 11 up and 75 down. Right now it is 3 up and 11 down. The average is around 8 up and 30 down. Really not good enough.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Virgin Media
- Date
- 2022-02-26
- Comments
-
As with other comments made, I strongly recommend, DO NOT GET A VIRGIN MEDIA CONTRACT. They make promises they do not keep. We where told we could ask for up to three free plug in boosters to help with reaching all rooms in our bungalow with a strong WiFi connection then on asking for them we were told it would be an extra £5 per booster per month !!!!! Then when you try to complain you get someone from Asia telling you I don’t no what…. The only problem is who do you go to instead, they are all the bloody same.
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2020-10-26
- Comments
-
Originally quoted a 2-day lead time for an engineer visit. A few hours after the purchase I received an email saying that the visit had been pushed back by a month! I then spent several painful hours on the phone in the queue trying to cancel the contract. I'm currently working from home so living without Internet access for 1 month isn't really viable.
Based on my experience I would not recommend Virgin to my worst enemy, stay away!
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2021-04-08
- Comments
-
Called Virgin to enquire about a booster was waiting 20 mins and could not get an answer.
Then tried online chat so far have been waiting for 40mins and counting just to order a booster because signal is poor in some rooms in house.
Appalling customer service and will be cancelling contract.
- Location
-
- Location
- Holloway
- Reviewing
- Virgin Media
- Date
- 2016-12-21
- Comments
-
So my Virgin services have been down since the 10th, I've had 2 technicians come out and tell me the exact same thing; One of them even left the bear, live wires hanging out the wall. When I phoned them, they said the earliest they can get my services back up and running is (in their words) 'sometime in February.
Horrible service provider. looking for a different provider.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-04-22
- Comments
-
Unreliable and unstable network, speeds vary widely from hour to hour, day to day. Support service is horrible, bordering on offensive.
- Location
-
- Location
- Stevenage, Hertfordshire
- Reviewing
- Virgin Media
- Date
- 2015-04-06
- Comments
-
In Dec2014 I upgraded to faster broadband and the Tivo box. Since Feb I have had drop out problems with the broadband. When up and running I am always getting 130Mbps+ (last check it was 161Mbps). This is fabulous but not when it lasts for 20mins. Physical reboots don't fix it. Web resets don't fix it. Multiple phone calls to Virgin DO fix it - for about 1/2 hour. Even the change of the hub by virgin (who turned up on time)on Saturday gave me a day of the internet only.
Fed up. I have no wifi so Im paying for data usage on my phone. I cant log in on my playstation so game trophies are not being recorded properly, and I am unable to go on the internet to log in to work. So I've had to drive in on Bank holiday to deal with a couple of issues I could have handled remotely in 10 mins.
Phone calls to virgin tend to fix the problem but nothing permanent but I had no problems before Dec's upgrade.
- Location
-
- Location
- Ellesmere Port
- Reviewing
- Virgin Media
- Date
- 2017-01-24
- Comments
-
Decided to move from sky to Virgin, already regretting it as my engineer appointment for between 8-1 today did not materialise. The engineer phoned at 13.05 to say they would be another couple of hours. Rubbish service already. Should I cancel as they have broken the agreement already?
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2016-09-17
- Comments
-
I waited 5 years to get back to Virgin, having had many long years of satisfactory service. I moved into a virgin area 6 months ago and signed up to 200mb broadband and the whole deal. Like many others reporting here, I have had constant issues with the speed, connection lag and the overall TV package. The TIVO box often hangs or records stuff I have not asked it to record, whilst not recording the shows I ask it to record. The on demand has regularly gone down particularly in the first two months of service. It uses a thumbs up or down system to learn what you may like to watch, however my box gives a thumbs down to ones I like and although it was funny at first I spend ages deleting programmes I did not want. The house phone is a white elephant. I did not want it in the first place, no one I know calls me on it, however it is a perfect medium for all the PPI and accident chasing cold callers. I have regularly made my thoughts known to Virgin who on two occasions offered to compensate me, then increased the bills! They clearly know the service is not up to standard, because when I ring in the first thing I hear is someone telling me "we can see that there are service issues in your area, blah blah". This is month 6 and I had enough. They promptly charged me £230 to cancel the remainder of the contract. I tried to tell the company, that I have not received a satisfactory service or any compensation for that, so I felt it was a cheeky asking me to pay that much for cancellation. On a few occasions I could not understand some of the customer service advisors as their spoken English was not good enough to be a call handler. I used to think that Virgin was the best of the providers; unfortunately this last few months has put me off ever using them again. Top tip Richard, it is the customers that give you the means to fly your balloons high in the sky, the Virgin brand is being ruined by this level of service. I also cancelled my virgin gym membership.
- Location
-
- Location
- glasgow
- Reviewing
- Virgin Media
- Date
- 2018-09-30
- Comments
-
virgin media used to be great but now service is terrible ,trying to actually speak to someone is virtually impossible
- Location
-
- Location
- NW3 1DD
- Reviewing
- Virgin Media
- Date
- 2018-10-20
- Comments
-
Moved in there weeks ago. The internet has been out for two weeks... damaged cable, no replacement cable, no feedback, nothing.... just really awful service.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2023-02-24
- Comments
-
Absolutely shocking service! Was told there increasing my price by £12! But said I have the option to cancel my contract. Rang up. Told them to cancel. They kept pretending they couldn't hear me. Then kept offering me other stuff. Then they kept putting me on hold. Eventually said they will transfer me to the cancelation department. Instead transferred me to another operator who then repeated the same stuff. Told him I'm cancelling. And after he tried to offer me deals and I kept repeating myself to cancel he said no problem and then just hung up on me Instead. So I've just cancelled my direct debit instead! Terrible service. Terrible company! Would never use them again!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.