Virgin Media Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 12472 customer ratings since 2018-03-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2935 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
The last couple of months the speed has been consistant but before that it dropped to below 1mb. Oly 1 of the Virgin 'Techs' did any thing but the minimum to help.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Kingston,Surrey Virgin Media  
TERRIBLE CUSTOMER CARE. The VM engineer created a deep, 12 inch long scratch in our brand new wooden floors in mid-August. It's now mid-October and they've done NOTHING about it despite 5 calls and 3 emails. My advice: go with Sky.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Virgin Media  
Quality of broadband service is fine in my area and I've had few issues with continuity of service.

The customer service however is appalling. The log in process, security questions and the like are abysmally co-ordinated. After three years, they still haven't managed to remove my ex-partners details from the account and account security data, despite repeated requests. It is also virtually impossible to communicate with a human being to resolve any issues.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Virgin Media  
Not especially pleased with are broadband can so called get speeds upto 100mb, after doing a test a few times doesn't seem to go any higher than 38mb which is disappointing..
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Frome Virgin Media  
Customer 'service' - I've never known such a level of incompetence in my life. I'm STILL trying to get myself registered as the primary account holder a fortnight after I took over my son's connection when he moved out. After jumping through numerous hoops on the phone to actually talk to somebody, I ended up talking to a human automaton at a call centre god-knows-where. I couldn't understand a word they were saying, and vice-versa, and eventually all they succeeded in doing was changing my contact email address. After complaining to Virgin Media on Twitter, they suggested I contact the online chat help team. And guess what? The 'online chat team are unavailable, please try again later'. And have been sodding 'unavailable' since Monday (it's now Wednesday!) So I got onto VM via Twitter again, and they've given me the call centre number again! I've replied in no uncertain terms that I will NOT be signing and sending back the contract in the post until this disgrace is sorted. And I've given them until Monday to do so, or it's goodbye from me.
Just as a matter of interest, I wonder if they actually read any of these reviews? If they do, they probably don't really care as long as the money continues to roll in.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Rugeley Virgin Media  
The broadband they provide is excellent, but their attitude towards customers and way of doing business is a disgrace.

They admitted to me on the phone that prices will increase every 12 months. They have an absolute cheek to offer 18 month contracts.

They treat customers with utter contempt and justify their behaviour by saying Sky/BT etc all do the same.

Not good enough.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Falkirk Virgin Media  
The nightmare of trying to organise the disconnection and re-connection to my new home was laughable. In the process I had to confirm my old and new address and password 7 times. Cheap outsourcing has its consequences and your call center on this occasion left me utterly frustrated and fed up. We need some decent competition to Virgins fibre optic services, anything would be better than this headache!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
London Virgin Media  
Once a night it dies, constantly restarting router, installed my own router ... dies every night. Amazing speeds when it's working but very unreliable. Vivid 300 speeds from 10mb to 280mb upload always 12 mb
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
Glasgow Virgin Media  
Great internet but phone service and WiFi from Super-hub it utter rubbish. Counting the month's until the contract is over.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Leicestershire Virgin Media  
customer service appalling. cancelled my 3 month free trial of sports package/movies but still being charged. Contacted them on numerous occasions to no avail - its theft. superfast boardband and tv package great but wouldn't recommend virgin to family or friends simply because if something goes wrong customer is non existent.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
north east england Virgin Media  
Phoned 3 times today.
1st time to get my virginmedia password re-issued as I couldn't get it sorted on line. I got a very helpful lady with an accent that makes me think she was not UK based. it took a while and she tried very hard to help and eventually she got it sorted, I think the problem was the system rather than her. try getting them on Webchat, I have for 2 days and got absolutely nothing, anyway we got there in the end.
The 2nd phone call was to query my bill, I got a man with a accent which again made me think he was not UK based and he repeatedly answered a different question to the 1 I was asking. He kept telling me no discount possible but I hadn't asked for a discount, I was querying my previous bills. He them proceeded to give me a postal address to send my correspondence to. When I asked for his manager, he said he didn't have one. I was starting to think he was being deliberately difficult so I thanked him for his time and hung up.
The 3rd time I phoned was to cancel my contract as the previous idiot had annoyed me that much (and I had a fairly good offer from SKY). I got a man with what I think was a Welsh accent, he couldn't have been more helpful or honest if he tried. He directed me to where I could resolve my billing query and made me a pretty good offer for renewing my contract.
The actual broadband is quite good if a little unstable at times. I have had terrible experiences with Both BT and Talk Talk before so all in, they are not the worst.
To Virgin media management, sort out your customer services. Cheap foreign call centers are not cost effective if they are losing you your customers.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Derry Virgin Media  
WiFi from the router is erratic, even after engineers' attention.
TV signal sometimes breaks up late at night across all channels.
Tenda WiFi mesh system with a unit on each floor made WiFi better since Xmas.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Sheffield Virgin Media  
Paying £79 plus land line in advance. No income since April so tried to cancel and just have broad band. THey would not let me ! I was transferred to 3 different people who ignored my request and kept trying to sell me a different package. Eventually the 3rd person said I could have the same package that I have for £29 a month. Leaving the phone off the hook as it’s only scammers who use it and freeview because it’s a better picture, and android box.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Redhill surrey Virgin Media  
Broadband is medium speed, especially wifi at home is often very slow. Additionally, chose BT sport initially as i wanted to watch premium league, as it did not show all matches Virgin media customer service advised to get the more expensive pack Sky sport as they show all premium league matches. Today when 4 matches were playing NOTHING, not even 1 match was shown on the any sky channel. Complaint about misinformation given by agent and cancelled package immediately.
deceiving information given about packages.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Thamesmead. SE London Virgin Media  
Virgin Media customer service is an absolute joke. Same goes with their policies. Got an upgraded bundle with 2x speed internet from my previous that included phone as well. I was only interested in the internet so I haven't even got a phone. Last bill they charged me for phone calls to certain mobiles!!!! When I called to explain the issue they send they will send an engineer to check if it's a cross-line and said my DD will be paused until this is fixed. Apparently a massive lie because I was still charged almost 3x my normal bill amount for phone calls when I don't even have a bloody landline! This is an absolute joke and I hope the authorities get wind of this cowboy behaviour
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Virgin Media  
It is great when it works. But if there is a fault Virgin Media is not helpful at all! You will be trying to get to the customers service in hours and they will be fixing their faults for weeks and months.
Here is what they posts to customers: "Virgin Media are unable to offer a fault free service".
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Essex Virgin Media  
every single day after 9.30pm speed drop.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
watford Virgin Media  
I have been left angry and frustrate by the way I have been treated by Virgin Media and I'm only 3 wks into my contract.
The engineer installed everything he could but couldn't register it due to problems in the day. I finally get through to register at 7pm using my mobile.So phone or internet for approx 5hrs.I had to connect phone.
Sister concerned as she couldn't get through to me having rang several times I'm disabled and live alone.
Find out phone not working, contact virgin new number given even though I'd asked to keep old number. Contact virgin to be told that it's unlikely i can have old number as they are only given a week to transfer. Contacted previous provider virgin hasn't been in contact with them!!! So my account still open and they will wait for Virgin to contact them.
Have to wait at least 14days before I get old number.
Today I find i have a bill from previous provider 53.87 and to top it all virgin has taken 102.95 for a service that isn't fully up and running.?
Virgin technician arrives today with another piece of equipment.
I Now Have an extension lead of 4 olive connect to 3 plugs = 7 plugs in a 2 plug socket. When I complained about fire safety risk they want 99.00 to install extra plug.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Leicestershire Virgin Media  
I was rather satisfied with Virgin until I moved home. They claimed that they could not schedule an openreach engineer to connect until 3 months after I moved. Yet another provider installed me within weeks. I told them that I would not pay the cancellation fee, given that they were not able to provide me with the service. Even before the deadline to pay the bill, I received a very threatening letter from a debt collecting company. I paid as I planned to on the last day and then told Virgin that I would bring the issue to the attention of ofcom. Then they paid me back. But that was little reward for the hours spent, waiting on the phone, being transferred from one service to a random other one trying to get rid of me complaining...

They may offer the best speed, the best deal, I will never go back to them.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
nottinghamshire Virgin Media  
Having recently switched to the 60mb Broadband deal, I am more than disappointed that I not not been able to achieve anywhere near this speed. I have completed several test over the past few days at different times of day with wildly varying results, however non of these come anywhere near the 60mb max. offered by my supplier.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Blackpool Virgin Media  
Terrible customer service, wouldn't answer simple questions and kept offering new offers when I just wanted to keep the contract I am currently on. Very difficult to understand them over the phone due to the strong accent. Eventually sorted what was meant to be a simple procedure as I am moving house but didn't fully complete the process over the phone. Then sent an email saying I needed to update my details online for ebilling which surely would have been easier to do over the phone. I haven't been able to do this as the instructions aren't clear and the website is extremely confusing at times. Looks like I will have to call back and deal with the poor customer service again. Not happy.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
South Croydon Virgin Media  
When virgin works it works incredibly well, but when something goes wrong it is impossible to get a clear indication of policy let alone a resolution. I booked an installation at a new house and asked for my service to be terminated at the current one at the end of the month, it was turned off mid month - all three services phone broadband and tv - when you work from home the first two are imperative - the third not so much. When I phoned on the Friday I was told it was a network fault and just coincidental- on Saturday it wasn’t a network fault but they had disconnected me and would need to fill in a reconnection form which could take UP to 72 hours - Tuesday - they were sorry it had yet to happen but would guarantee that it would be back on inside of 24 hours - 24 hours later- the wrong form had be used and she would now fill out correct form and it would be done in 72 hours - one week later we still wait. I have asked for this to be escalated but there is never anyone higher available to speak to. On a positive note the staff are all friendly and no matter how irrated you get they remain calm - I am guessing practice does make perfect! They should put their technical guys on the same course!

All in all I wonder if just cancelling the lot and going elsewhere would be quicker - virgins broadband speed is awesome - customer service - aweful!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Woking Virgin Media  
I'm going to write an HONEST review as it seems most reviews are from people who come online while they are upset so I wanted to write one from a neutral perspective to help people decide. Overall Virgin Media is pretty good though it does come with a few problems and they have recently told me that when it comes to reimbursement from downtime they do it specifically by the day, in other words they no longer give you anything back as a gesture which I think is bad for a company that makes millions off every day people, one of the things for me that keeps me with a company is how they treat you and appreciate you as a customer (O2 lead by example on this!!) so they have become pretty greedy with money really and I think this should be changed. About the speeds, well generally I get good solid speeds of around 70 - 75 MB on the download and this is usually good, even on Wi-Fi too on my phone I get this and the signal seems pretty strong considering the router is upstairs and the room downstairs connects fine with the blu ray player which is opposite side of the house downstairs, we get around 2 - 3 bars on the signal strength and Netflix words fine BUT (and this is a big but) their consistency isn't the greatest and I have had a few outages recently and quite a lot of line drops, some of these line drops are so small you don't notice but they are there and stability isn't really their strongest thing (I'm not sure if any other company has this but Virgin definitely don't), watching Sky Go can often get the odd buffer due to this and I do think this is something Virgin need to get sorted considering they're not the cheapest of the bunch, which brings me to that point, the cost. Virgin Media are a little over priced, in fact VERY over priced really because although the packages and services sound good (and they are when they're running consistently) they're not very solid, they're very tight now due to a new 'policy' recently of only able to credit any downtime you have by the hour due to the computers and how they log reimbursements, so basically if you're a day without internet you're probably going to get a couple of quid, if that, which is pretty bad considering how other companies give you good gestures of good will after loss of service etc... so they're starting to become a bit greedy really and that's VERY off putting. They need to reduce their prices a LOT if they really want to compete and be the best out there because when you're paying so much for a broadband that's not really all that stable most of the time, it's pretty bad and even so they are still over priced. Generally the experience is good but it's not good to validate the prices they charge by any means, other than you do get a good speed (maybe different area's have different experiences). I guarantee that less is more for them and they would have a TON of extra customers had they have had lower prices but I don't think they would do that because they seem to be getting a little more money greedy than anything else really from what they told me yesterday about their new reimbursement policy, I just thought that was terrible.

Customer services depends who you get, I called a guy recently and explained about how my internet had been dropping and cutting out a lot lately, he pretty much said to me that there was no record of it (basically calling me a liar) yet trust me it had been dropping out, he went on to say how they don't reimburse Wi-Fi loss (understandable) but I explained that it wasn't just Wi-Fi because ALL the connections went down, including my PC which is WIRED, he pretty much denied it and it was a complete wasted phone call, however a guy I spoke to later when it happened again was much more helpful, but he told me about the new policy about reimbursement where they have brought in a system where they can only give the exact downtime they see, no little gestures or anything, nothing and as mentioned above, I think that's pretty bad as it feels you're not really valued as a customer and they only give you back what they HAVE to by law basically, which is what I mean about how they treat you as a customer. Getting through to them isn't the hardest but it is a bit of a pain going through the system, this could be much easier (specially with the password crap on the automated system) and I've always had advisers in the UK too thankfully (nothing against the people abroad but they don't understand most of the time and we need this of course for these kind of things) so it's pretty touch and go really but all round the customer services haven't been too bad really.

To be fair, I don't think the UK have a very good outstanding broadband provider so there's no competition for these companies to give best prices and services as Virgin have the speeds and strength but as mentioned above, so they don't need to be any better to us yet other companies might have a bit better service but don't have the speeds we often need for things such as Sky Go, Netflix etc.. and Wi-Fi strength in the home. Soon as a good broadband provider offers this at an affordable price for everyone, they are going to be soaring above the rest and all these companies such as Virgin will just fall and that's what they need. It seems a shame that the UK hasn't got a solid leading internet provider like we do with the phone services, such as O2 for example who are brilliant for 99% of people when it comes to everything and have been for many years. Internet providers need to take note and someone out there needs to spice up the competition for these people.

I hope this has helped :-)
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Leeds Virgin Media  
I have BB(fibre)/TV/phone/multi-room. TV can be broken at time on both TVs. So not very reliable. TV Anywhere very often cannot access programmes. If you are with Sky I would not move. I am stuck here for 9 more months.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Potters Bar Virgin Media  
Easter Sunday and what a pile of rubbish. Trying to video call relatives and the wireless broadband has been dropping out continuously all morning. And this after a speed increase and replacement router after the last one was found to b faulty. At over £40 a month simply not good enough.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Rugeley Virgin Media  
What lets Virgin down is the Email, it is off-line almost as much as it is on-line and is completely useless for business use. Add to this, theat Virgin took a rolling contract and made it a 12-month contract without asking me and fairly plainly the only use for virgin is as a "Carrier" for other services, not as an Email provider.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Swinton Virgin Media  
Been with Virgin Media for 14 years. The broadband is good, albeit goes down a few times a year. Big issue is if you ever have to phone them they are useless - hours on the phone and seldom able to help. Best just to wait until services return or accept they will not setup your account or be helpful. Ive even had them promise I wasn't tied into a term, for someone else from Virgin to say that was a lie. If you are lucky you will get through to someone in uk as they are much more able to help - the foreign call centres are a waste of space / effort calling them.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Edinburgh Virgin Media  
All good apart from farming out of telephone calls for customer service.I needed an interpreter for help,ridiculous a company as big as this is providing a bad communications port between customer and help.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
bedfordshire Virgin Media  
The broadband service itself is fair to good but the customer service is shocking and when a sales advisor tells you a price is fixed it is a bare faced lie. They can raise your bill by whatever price they seem fit at any point they like because it says they can in the ts and cs therfore once your stuck in a contract you have no choice but to pay (as it was for me) a near £10 increase over 6 months
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham Virgin Media  
My Virgin Smart Hub went faulty (completely dead - would not switch on) last week. Phoned Virgin who said they'd send a new hub. It is now 3 days I've been without internet. I phone Virgin again and go through all the options but none let you speak to an operator to check on delivery - eventually somehow (by accident I think) managed to speak to an operator who says it's in the hands of a 3rd party, and gives me the Yodel web site address and ref number. I check the Yodel tracking only to find my hub is not yet with Yodel. Could be days yet before I'm on line again. As a very long standing Virgin customer I'd expect a new hub would arrive in a day or two by express delivery. NOT IMPRESSED BY THE CUSTOMER SERVICE.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Perth, UK Virgin Media  
when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
blackburn lancashire Virgin Media  
Weare paying £70 a month for 200 mb fadt broadband and every time I run a test it is never higher than 50. I am in the same room as the hub and no other users are in the house. My connection and wires are all brand new installed by their own man so its not a wiring issue either. No excuse for charging people for something that isnt what it says it is.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
mirfield Virgin Media  
I have contract for more then 7 mounths , VIVID 350 fibre broadband ,but always have around 100Mb.When the contract expire i will move to another provider.I`m verry disapointed.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
london Virgin Media  
If you want an expensive fast broadband then virgin is good, HOWEVER if you want a reasonable telephone service cost then Virgin is not for you at 10p connection charge for every call plus call cost !!! and land line cost WOW
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
brighton Virgin Media  
Virgin offer a great service and the bundle package for £19.00 is great then they stick £11.99 line rental on it and that is what spoils it if someone is having phone tv and broadband the least you can do is knock the £11.99 line rental off i now have a tv which we only watch gold on a land line i dare not use except at weekends when calls are free and a broadband connection that is great the first company to offer all this or just broadband without line rental will corner the market on telephone landlines and internet users i am more than happy with my broadband but if it says broadband for £5.00 then it should be for £5.00 with no hidden costs if there is line rental to pay then this should be made clear so you cannot get broadband for £5.00 but for £16.99 and there should be no rise after 3 months if you want to get customers then be clear on prices and what you are selling it is price that has driven me away from virgin and by this date 09/10/2010 i have only been with virgin for 2 weeks if there is no change it will end.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
stoke-on-trent Virgin Media  
200Mb fibre broadband. Speed fantastic...when it actually works! All was fine when we first had it installed around 3 years ago, but as time has moved on, so has our internet...downwards. Completely random outages at various times can be really frustrating. And getting hold of customer care is another tale. Proves the old adage that profit and customer service do not go together.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Rugeley Virgin Media  
Had to mark speed and reliability as high as we have had no problem with either. We just up graded our equipment with them. Engineer came out Saturday lunch time with the new TV box and router. Fitted both and could not get either working. Told to wait 2 hrs. Waited and nothing. Called customer service ha ha . Told engineer had to call and no one available untill Tuesday. That is incompetence not service..
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Kidlington Virgin Media  
My son is moving out on Saturday, and the broadband account was in his name, but we decided to change the account to my name as he wouldn't be taking it with him. He contacted Virgin, who sent the relevant forms. We filled them out and I received the new e-contract which I signed and returned. Great - or so I thought. I've now found that when I sign into the Virgin site I'm only a secondary account holder, giving me only limited access to certain functions, and not allowing me to sign into the My Virgin Media app as I'm not the 'primary account holder'. So I phoned them. Well what a waste of time that was. After over an hour on the phone, speaking to somebody I could barely understand - and she became increasingly ratty because I couldn't understand half of what she was saying, as well as me having to repeat myself - all they have achieved is changing my contact email address. I'm still a 'secondary account holder' with limited access, and still can't sign into the app. Pathetic. But as long as the money keeps rolling in, they really don't care. Shocking customer service - if I performed like that, I'd be out of my job tomorrow. Plusnet beckons.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Rugeley Virgin Media  
There is nothing wrong with the broadband but the customer service from Virgin Media is appalling, one of the worst I have ever had the misfortune of having to deal with. Their staff gave me false information, they were totally dishonest, all to make sure I had a final extra bill from them when I ended my contract. I will never enter into another contract with Virgin Media again. Worse than Talk Talk and I didn't think anything could be worse than that. Avoid Avoid Avoid I would give Virgin Media -5 out of 5 if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Reed Virgin Media  
Went to sign up online, and did the old trick of filling in my contact details before closing the tab (companies tend to then contact you with some kind of incentive to get your custom.) As expected, i got a call within an hour from one of their customer service agents offering me the same contract i was looking at, but with £100 account credit. I said yes, signed up, and this credit is nowhere to be seen. After contacting them, they say they have no record that i was offered this, and that theres nothing they can do! If they make you any offers, make sure you get it in writing! Speeds and reliability are great though. Supposed to get 100mbps, and its consistently around 110mbps.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Virgin Media  

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