Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7862 customer ratings since 2020-04-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,750 Customer Reviews over 94 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Raised price on new fibre broadband contract 4 months after for 2.5£. This will sum up to a nice 30£ in a year...for what? For Broadband only they give better price on uswitch and then raise price on existing customers.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Over view
    1, check what they charge for.
    2, Keep a record of your contract start and end date to avoid a shock.
    3, they aren’t perfect, no one is.
    4, Value for money ???
    Read more for deatil of my own experience..
    Overall Virgin media offers a very good broadband service, but were it fails is it’s customer services it simply isn’t good enough, i.e. moving home with them is made more difficult than it should be, there are considerable extra charges which came as a surprise despite me making it very easy for them, bascially i didn’t need an engineer it was pretty straight forward to install the service. i gave there customer service two stars due to there willingness to solve the problem that they created otherwise it would be a 1. I remain with virgin due to poor service/value/quality from other services in my area.
  • Reviewer
    Location
    Stevenage
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Every year they put up the price,
    sometimes twice a year !
    You have to spend 1 or 2 hour on the phone every year to keep price down.
    Total down speed is high, but slow latency means internet delays.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Pros: Great quality of service and awesome broadband speeds.
    Cons: Customer service is absolutely awful. Practically impossible to reach by phone. Expensive. Discounts only for new customers. Existing customers get shafted.
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Planning to terminate my contract, customer service told me that they have special offer for me and offered higher price than stated on the website, just unbelievible!!!
  • Reviewer
    Location
    Upminster
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    We've been with Virgin Media for 3 years and every year they have been bumping up our price by 30% to force us signing a further 12m contract. They don't treat existing customer fairly and all they care about is winning new customers.
    Wasted 45 min of my time on the phone with them both with customer relationship and Technical support.
    As there is no one to compete with them in our area in term of Fiber Optic broadband they think they can get away with their pricing strategy.
    We had no broadband for 3 days following a "free" upgrade to 100mbs and after resetting some parameters our their side which apparently solve the pb said there was no issue registered and could not issue a credit for the 10 days we had poor service experience.
    Virgin Media could do with some competition to learn how to treat their clients fairly. Everyone talk about banks but Broadband providers bring it to a all new level.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with them for about 5 years now. Customer service has improved a lot and if I need to call they no longer use premium rate numbers and calls are answered very promptly. The main problem is the email service which seems to very problematic lately often being down hours on end and smetimes most of the day! I also have recently had a lot of problem acessing webmail when in the USA which I am hoping has been resolved now that its changed to Googlemail. My speed is usually quite good but never get the 10mb more like 7mb on average.
  • Reviewer
    Location
    Telford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Even though we have been pleased with our Virgin packages for over 20 years, we find it rather sad that they are not prepared to match a price offered from a competitor site even though we have been a loyal and prompt paying customer for so many years. If that is the way Virgin treat their loyal customers then shame on them. We noticed that a new customer can get a good deal though!!
  • Reviewer
    Location
    Luton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Braodband speed has been 70mb as advertised. My concern is that when I orginally signed up they told me I had to have a phone line as the broadband required it. At no point did they tell me the phone line (which I never use) was unnecessary. I've had it for 5 years. I've just cancelled the £42 a month I've been using: £19.99 for phone and £23 for broadband. If you pay the bill late you get charged £10, you have no service, they ruin your credit rating for just a couple of days late/promise to pay. You never get reimbursed for the many days lost service that they've charged £10 extra for. They win win win. If I wasn't paying for unnecessary phone service the cost would've been more affordable.
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    i pay for 10mb but get an average of 2.5mb
  • Reviewer
    Location
    Scotland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Earlier in the month, I attempted to cancel my Virgin media broadband. I had been with them for 6 years, however I am in between homes at the moment and wasn't going to pay for internet I wasn't using. The process of cancelling was awful. I spent an hour on hold and then a further hour on the phone. The woman I spoke to on the phone made me reset some security code I have no recollection of making before she would help me. Once we had done that she tried to sell me several packages, get my parents to switch broadband as I am staying with them temporarily and even suggested I just kept paying them for internet I wasn't using (£40/month!!) until I moved into my new property. Eventually she told me my internet was cancelled and that I did not need to pay a cancellation fee as I had paid the month in advance. I was infact owed £14.51 back- win!
    A week or so later, I received emails requesting that I pay them £26.50 and threatening me with further action. I tried phoning to find out why I was being charged this, however the automated response told me that the call centres were closed (I had phoned them last week so that's not true....) and I had to contact them via the website. I sat on the web chat for an hour being ignored before investigating my bill online. Turns out they had charged me a cancellation fee despite what I had been told on the phone.
    Exhaused and frustrated, I have paid the fee in the hopes that they leave me alone. I tried to make a complaint on their website, but guess what?! I can't because my account has been closed.
    I have been appauled by the customer service from virgin media, I have wasted several hours of my life trying to contact them and been lied to by the people that work in their call centres. I will never use any of ther services again, and I suggest you don't either.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Good points:
    - The set up process was simple.
    - Customer service of installation staff was brilliant.
    - Internet speeds were great (when internet was working). Could stream movies etc. on two devices at once with no problem.
    - Online account useful to check bills/payments etc.

    Bad points:
    - Internet would cut off sometimes, and on occasion not reconnect for an entire day, even when Hub is restarted.
    - Price increased by too much within the contract period. And was already a bit expensive in my opinion for the service being provided.
    - Customer service I received over the phone was terrible. I couldn't understand the advisor (as his English was poor), and he couldn't understand my accent either. This made what should be a simple process of ending the contract unnecessarily complicated.

    Cannot comment on parental controls as did not use them but they are offered.

    Overall the broadband itself was great (speedwise) but at times unreliable, and customer service over the phone was awful.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a Virgin customer for over 5 years now and am very satisfied with the product (TV and Broadband). However they let themselves down very badly on the customer services front. As my contract was coming to a close in September I rang them to negotiate a new one. Since then my monthly bill has not been correct. I have rung them numerous times and been passed from pillar to post or cut off on a couple of occasions. Each time I am told it has been sorted but then the next bill arrives and its the same story. They seem to tell you what you want to hear over the phone but completely ignore the problem. Of course when you ring again its a different person you are talking to and you have to go through the whole process again with the same result. It seems to be a never ending circle! Well i'm just about at breaking point, so if its the same next month I shall be looking at Sky or BT.
  • Reviewer
    Location
    Trowbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Before I moved house I checked that all services were available in my new location, yes, so I booked my move with Virgin. Phone, broadband and TV. Contract arrived with all three. Engineer arrived and said that the phone was not on his worksheet, despite being on mine. He would have to reschedule. A week went by and I chased Virgin for a date. And was told, we can't install a phone at your address as there is insufficient space in the local connection box. Now, if this is the case Virgin are guilty of misleading advertising, fraudulent selling of a contract and an engineer who either told me a porky or didn't know himself. I eventually got to speak to a man in the moving department who has arranged an engineer to come and have a look, not necessarily to fit. I have told Virgin that if they cannot provide a line they can cancel all services and compensate me. They are so keen on deal making that they do not check on area availability. Really disgusted with their service.
  • Reviewer
    Location
    Farnborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Lost tv and internet over Christmas period. Called up a couple of times, advised to reset, worked each time for a short while then lost again. Finally sent an engineer in the new year and had to have equipment replaced. Waitingto eee if compensation to be given for loss of tv and internet over Xmas period.
  • Reviewer
    Location
    Camden
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    When moving home had to cancel as VM don’t have services at my new address. I’d been happy with broadband & tv so would have taken them with me. When I called to cancel the very curt and clearly miserable customer services woman told me there would be a disconnection fee of £150, she refused to put me onto a senior manager. I hung up. Next day called again, very nice bright woman answered, apologised that they couldn’t offer me a service at my new address but that as I paid a month in advance I was due a refund of £50, which I duly received! Clearly no real policy just luck of the draw...so I recommend trying till you find a civilised reply!
  • Reviewer
    Location
    Stoke
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Think Virgin are expensive b/band medium tv and phone (we rarely use phone)
    My concern is what guarantees do I have re wifi speeds if I leave Virgin for another supplier
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    Comments
    Fast Internet speed but unreliable and inconsistent, sometimes leaving my weekends without Internet with no solution or anything use to say. Complete tihshole of a company.
  • Reviewer
    Location
    Walthamstow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I was with EE but have been having issues with poor speed. VM are providing 100mb for £38/m which is an increase of 75mb for £5/m extra.

    The guy on the phone was clear and it was easy to set up. They kept me well informed and engineer turned up on time. Didnt take long to set up as the router is kept next to the external wall.

    If you have 3 floors, the router won't reach the top. Buy a wifi extender. Don't pay VM for it as it is a £60 installation charge and £50 for the extender. Complete rip off as it is plug and go! Go to amazon/argos and buy it. If you pay more you'll get faster speeds. I paid £30 and am getting 35mb.

    In terms of speed - varies greatly. I find the router itself useless. My Ee router which is 2 years old is better and reached the loft without a drop in speed. If there are any walls at all speed dropped by upto 50 megs.

    Feel really disappointed with the router's performance. You expect better as they rave about their new cables.
  • Reviewer
    Location
    Swindon Wiltshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Did you get talked into changing from broadband and telephone to adding tivo television when the Indian gentlemen told me you could watch TV on your tablet or phone anywhere in your home, then you try this, after you install the Tivo box your self, you can only use this so called service, unless you have a I Pad/I phone or a Samsung tablet or phone it does through work on any PC. The Vito box does not get used by anyone in the house as we already have a free view sat system and normal TV system. Because I agreed and did not cancel within there time limit and I tried for at lest thirty days trying to get this work on my tablet, I was hoping as I was paying for this “crap” some one would use it, but I now find out I'm stuck in a “eighteen mouth contract” with “six months” to go, I'm told I can cancel the Tivo but must pay Virgin “£16.00” to cancel, as I don't use the land line phone which I have had for well over “ten years”, but I what to keep the broadband, I asked if I can get rid of the phone I was told that will be “£54.00” to cancel this because its in with the “bundle”, I asked how much the cost of “JEST” broadband on its own was told £30.25 and that would be 100mb. This is with out the phone I now know it would be cheaper to go with the rip off lot “BT”
    I fell this company are the biggest rip off merchants going and I fill they have broken there contract with me but what can you do about, and when you ask them for a recording of what you said they say no we have not got one, I can only tell people to NOT USE THIS BUNCH OF RIP OFF MERCHANTS AND LIARS.
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      4 stars
    Comments
    When it works, it works well. But for 75% of the time, it is useless! Paying £41 a month and the internet breaks every single day, without fail. The ping is never stable, making any sort of gaming impossible (ranges from 20-140). Currently got 60 ping and 4 mbps download. Should be 75mbps...

    On average 3 times a week the router has to be reset, sometimes twice a day. Constant disconnections. So unreliable. 1 star is too much. If you get any work that has to be done now and for tomorrow, the router will fail you.

    DO NOT GET Virgin media's Broadband. Causes too much stress for the little while it does work.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    Joined Virgin media when we moved into our property as our mother in law uses them. The first year was great overall, then we joined for another year and were very disappointed. The Internet is so slow and cuts out. After numerous calls about this they say it's fixes but the problem still arises. After being a valued customer for 2 years we have never had anything to say thanks. After this year end we won't be joining them for another year.
  • Reviewer
    Location
    GATESHEAD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If they had a uk based call centre they would get a better score. Speed isn't what it is said it is.
  • Reviewer
    Location
    New Brighton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      5 stars
    Comments
    Useless customer interface at TravelLodge. What chance of decent service if they can't provide a sensible interface for a multimillion contract? Wouldn't touch with a bargepole
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    WiFi and tv is good. Customer service needs a bit of work I called the customer service line as I couldn’t create an my virgin Media account I told a guy on the phone about it and I was told to wait 24-48 hours and try again. I waited tried again still didn’t work. Got two missed calls from virgin as I was at work so I called back when I got home and a lady told me they “changed my password” even though I didn’t have an account then I was told it will take 5 days to get my account fixed. I tried to access some software on my pc and it was blocked internet connection by the parental controls I’m guessing as it trying to access a remote server.
  • Reviewer
    Location
    Shipley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Nothing wrong with broadband but we were sold broadband and landline. When engineer came out to install he advised we could not get landline as no capacity so left us with just broadband. Contacted virgin advised to leave it with them and would be sorted but till we got landline we would not be billed. Month later still no phone or further contact. Broadband stops working. Phone virgin who advise they have cancelled our contract. No warning no reason. Nothing we can do. Tough luck. Have had to sign up to new package will need to change all contact details again, wait two weeks for installation and they still don't know if we can get a landline.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    Comments
    Two years with Sky broadband - no problems at all.
    Less than a month with Virgin Media - down over Christmas and not being fixed until the New Year.
    Due to a new build, we’ve been basically given no choice but to use Virgin (outrageous), otherwise would never have changed.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    It is normally very reliable. But now something seems to have gone badly wrong with their customer services. I have spent about half an hour listening to the horrible 'music' on the phone waiting for somebody to reply. The online service is no better if you need to talk to a person. Its very frustrating. Im paying £80 per month for this and I've had enough!
  • Reviewer
    Location
    nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault the broadband speed or service.
    However i refered a friend and they shafted us. We've phoned up repeatedly to sort it out.
    My friend recieved an email saying we'd get 50 pounds each.
    Called them afew weeks ago and spoke to a nice to send her a copy of the email,liked her a lot.
    Called today and then said no you both don't get 50 quid each i get 50 and my friend get free installation. We didnt get jack. Waste of time since richard bransin sold it.
  • Reviewer
    Location
    North East UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    Comments
    When it works, broadband is great... but is very, VERY unreliable. If I wanted to, for example, play a competitive online game, I simply cannot, as the connection will randomly cut off for everyone and refuse to come back up for several minutes, often giving random "you need to provide credentials or sign up to your provider to access the internet". This has been happening for months and while the customer service for the setup was not bad, I think we will save ourselves the hassle of trying to get this fixed and just swap back to Sky or BT.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Totally useless technical support that are just like robots and never listen to what you’re saying
  • Reviewer
    Location
    Peterborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Compared with BT, the speed and reliability of the broadband is good, the bad things are the prices going up and up, great difficulty in getting through to anyone by any means, phone, message, all are terrible. People who eventually answer are reading from a script so cant get anywhere. They got my name wrong from the start. They keep cutting the service off since I started working remotely and calls have risen sharply. Clearly just moneygrabbing, couldnt care less about anything else.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Received a router and within a week of setting it up the Wi-Fi had stopped working. I called up and it took 3 and a half weeks for any process to be made with each phone call going over a hour. Being transferred between departments countless times. I suggested they send me a new router due to a Mac number complication and they said they would.... and never did so I called back had to go through the problems all again, swear they just don't make notes on the account or somthing and finally they agreed to send me a new router.
    Now I have the new router it works lovely. But all the hassel and stress could have been avoided if only they actually listened to me when I first called.
    Wi-Fi quality itself it great but the customer service was terrible and I will not be going with virgin media again.
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Customer service is awful - so frustrating to be on the call passed between departments, upsold, put on hold, and re asked the same questions over and over again. It's almost like they are trying to be difficult.
  • Reviewer
    Location
    Basildon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    The speed is really good. But you can end up with 2-3 weeks of no broadband service and Virgin Media customer service won't help you (even if you managed to get hold of them)
  • Reviewer
    Location
    Kingston,Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The last couple of months the speed has been consistant but before that it dropped to below 1mb. Oly 1 of the Virgin 'Techs' did any thing but the minimum to help.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    TERRIBLE CUSTOMER CARE. The VM engineer created a deep, 12 inch long scratch in our brand new wooden floors in mid-August. It's now mid-October and they've done NOTHING about it despite 5 calls and 3 emails. My advice: go with Sky.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Quality of broadband service is fine in my area and I've had few issues with continuity of service.

    The customer service however is appalling. The log in process, security questions and the like are abysmally co-ordinated. After three years, they still haven't managed to remove my ex-partners details from the account and account security data, despite repeated requests. It is also virtually impossible to communicate with a human being to resolve any issues.
  • Reviewer
    Location
    Frome
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Not especially pleased with are broadband can so called get speeds upto 100mb, after doing a test a few times doesn't seem to go any higher than 38mb which is disappointing..
  • Reviewer
    Location
    Rugeley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Customer 'service' - I've never known such a level of incompetence in my life. I'm STILL trying to get myself registered as the primary account holder a fortnight after I took over my son's connection when he moved out. After jumping through numerous hoops on the phone to actually talk to somebody, I ended up talking to a human automaton at a call centre god-knows-where. I couldn't understand a word they were saying, and vice-versa, and eventually all they succeeded in doing was changing my contact email address. After complaining to Virgin Media on Twitter, they suggested I contact the online chat help team. And guess what? The 'online chat team are unavailable, please try again later'. And have been sodding 'unavailable' since Monday (it's now Wednesday!) So I got onto VM via Twitter again, and they've given me the call centre number again! I've replied in no uncertain terms that I will NOT be signing and sending back the contract in the post until this disgrace is sorted. And I've given them until Monday to do so, or it's goodbye from me.
    Just as a matter of interest, I wonder if they actually read any of these reviews? If they do, they probably don't really care as long as the money continues to roll in.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.