Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 1011 customer ratings since 2023-04-13 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,679 Customer Reviews over 468 pages

  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Moving into a house at uni last september I decided to look for a deal I could afford, and came across this Virgin Media student deal at £20 per month for 9 months which I thought was perfect as I didn't really want a 12 month contract, plus shared between my housemates I'd only end up paying £45 for the whole 9 months. On top of this, the installation and router were free, so brilliant, saving myself around £80 (I even have a printout that states installation and router were free).

    So after a couple of months I receive an e-mail saying that I need to pay £100, and when I look into it they are asking me to pay for the installation and router.
    I say to them that the reason I went with you on this offer was because it was so reasonable being £20 p/m and free installation etc, but when they looked into it they had "no history of this deal".
    They have still not given me back this money and are denying that this was ever in the offer, even though I have evidence that that was what I was paying for! >:(
  • Reviewer
    Location
    Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Got a 9 month contract, because I only wanted internet for 9 months.

    With 3 weeks left on contract, I phoned Virgin up, just as a courtesy to make sure there were no loose ends.

    Bam, despite me having a 9 MONTH contract, they automatically just assume that you want to carry on with them after the contract expires, and will make you pay for it.

    They unilaterally roll over your contract without asking, unbelievable.

    Thank god I phoned them, otherwise they would have been nicking my money for more than one extra month. Crooks at Virgin nicked my £20, they'll nick yours too!
  • Reviewer
    Location
    chelmsford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    often very slow and unreliable sorted after lenthy phone calls dispite claims no fault found but only last a few days when signed up promised no limit on downloads yet throttled back regularly due to fair use policy (so the 100mb users can have more speed) be warned
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The broadband speed is ok and it works fine. But the customer service is awful. If you have any problem with the service they are going to take weeks to solve it. The people of the call centre they cannot help you because they do not understand anything about the service. In conclusion, do not contract virgin if you want to be well treat.
  • Reviewer
    Location
    south yorkshire
    Reviewing
    Virgin Media
    Date
    Comments
    signed up with virgin media 25/03/11 paid them £49.95 for v+HDbox,7 weeks later still no installation. they gave me a installation day of 09.04.11 and then cancelled very late the night before, saying that i needed a drop down cable to my property, and to do this they needed to lift a service pit in the road, and would have to get permission from the local council to do this!ever since then, when ive contacted their customer service desk to enquire about this, they have just passed me about from pillar to post, kept me on hold for ages, and in two situtions just cut me off, after i'd spent ages getting through to them in the first place! VERY rude i thought!im now at the point where they are going to have to sort this out very quick and offer me some sort of compensation to keep my custom! :(
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from 10Mb to 50Mb.
    Service is never even near 50. Pingtest.net results D or F line quality. Customer services unable to give correct fix date.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Virgin Media are the worst ISP I have been with, the cable line is unreliable, unstable speed and if you watch iplayer etc expect them to cut your line speed by 75%, this is how they get to sell their "unlimited" broadband, by fooling you, read ALL the small print. They say they hardly limit your speed but I found out first hand that it is not true, even people i know that are not heavy users get their speed cut. Also they like to add bits of money to your bill, so look at your bill carefully if you go with them.
  • Reviewer
    Location
    Edenbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Broadband package...slow, expensive and always a problem !
    Not happy and thinking of going elsewhere
  • Reviewer
    Location
    Cardiff
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have had constant problems with my broadband connection and also my tv digital "on demand" service. One or the other services will crash at least once a day. Customer service just blame my poor broadband on my computer (the memory is quite low at only 256mb)ignoring the fact that their digital is also poor.
  • Reviewer
    Location
    South Yokshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin Media are so reliable and have free customer service to call direct from your house phone. Always sort out your queries when you call. Very professional and polite.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.