4,684 Customer Reviews over 118 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-10-31
- Comments
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Do not use this company - they are a bunch of cowboys. I have had to call every month with an issue and they have now cut my phone line and can't fix it till Tuesday - I spoke to Sean in Teeside who was as helpful as a chocolate teapot!! i have now cancelled my services and they will charge me £250 for the privilege - please stay away from this company!! Sean was also a rude man who just wanted me to leave the company. STAY AWAY
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2019-02-08
- Comments
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POOR CUSTOMER SERVICE
They decided to do a maintenance in my area without letting me know. As a result I was unable to work for whole day. Upon raising a complain I got offered a petty £8 of credit. I went to regulators and got a £150 cheque then. It's disappointing that I need to go to regulators to make things right.
NO LOYALTY
Introductory offers are nice but VM never treats loyal customers fairly. Disappointing to see that you can get my package for half a price if you join VM now.
- Location
-
- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2015-03-05
- Comments
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Sky rule! Virgin are a shoddy outfit with useless equipment and poor Internet speeds. Customer services are useless you can tell they are on minimum wage ! At the end of a contract you are asked to return your equipment in a bag provided and return to your nearest depot point (humiliating and some what of a struggle if you are an older person!) have now been waiting 6 weeks for a cheque to be returned.... This surely must be a record for sending out a small amount of money. I thought it was the 21st century and could send to my account. SKY all day long..... Be warned!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-10-04
- Comments
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Before I signed up with virgin media through Currys store I wished i'd looked online for reviews because I have regretted it till today. Biggest rip off all time they even changed my broadband package without informing me and charged my over £100 until I luckily received the email and rang them to sort it out. I had no option but to be stuck with them and now thank god I've only got till December left thank god because I will never EVER go or recommend them to anyone. Staff are useless and your on hold for over 10mins untill you decide to hang up once you fed up. I honestly hope they get exposed for their rip off deals. P.s if you try and cancel your broadband you will have to pay the remaining amount which aint worth it really. Good luck to everyone because I feel like I'm finishing my prison sentence with them
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Virgin Media
- Date
- 2021-12-15
- Comments
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Have been with VM for over 30 years. Never had great service but owing to needs has stayed with them. Absolutely the worst customer service and a nightmare to speak to someone to sort out any issues. Recent example. Changed package from m200 Bb and TV package to a M50 Lover TV and WE phone. Promised the cost at £37.00 PM for 18 months. When confirmation email comes they have charged £48.00. totally useless .
- Location
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- Location
- South Croydon
- Reviewing
- Virgin Media
- Date
- 2017-11-15
- Comments
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Any1 looking for broadband go to SKY, SKY hasbetter customer service with correct advise, been with virgin for a year, will NEVER go back to them or recommend them, over priced & charge you even if they not providing a service took them 2 months to get my land line working which I still paid for. Phoned to give 30 day notice and went back to SKY , still got charged for further 2 months cause apparently I need to give 30 day notice. After 3 call my 30 day notice was finally placed.
- Location
-
- Location
- newry
- Reviewing
- Virgin Media
- Date
- 2021-05-04
- Comments
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have it 2month and can only get in the room i have the box in everytime i rang i was told lies im paying £89 a month and they havent fixed my problem
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2013-07-09
- Comments
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Virgin has been consistency disappointing througout . The UK based customer services representives are really rude and have no desire to assist you with your problem (in fact one started arguing with me over the phone). Additionally, always having one problem or another. For the past two months it has been the broadband speed, but now I have lost my movie channels. Virgin used to be a associated with quality, but now they take their customer base for granted!! Poor service all round!!!
- Location
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2022-06-06
- Comments
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In our area its the highest speed available but when it comes to issues with internet or renewing/cancelling the contract then VM does not want to speak to you or call back to discuss. I have tried on different days and times to speak to VM waiting up to 48mins but not had any luck. as a last option will cancel my direct debit.
- Location
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- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2015-02-22
- Comments
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This connection is absolutely terrible, It isn't reliable for **** and the speed is so slow I feel like its my fault I signed a contract with them but when this contract run out I am definitely going to sky... I am speechless about this connection.
- Location
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2015-08-08
- Comments
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Customer service is rubbish!! When joining, they were all sweet and when we were not informed about procedures when the 18 month contract finished, then the department indrirectly called us liars!! Never going back!!
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2014-05-15
- Comments
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very hard to understand becomes very difficult
sometimes activation can be a problem it is also mightbthinkbof changing to bt broadband
- Location
-
- Location
- Mitcham
- Reviewing
- Virgin Media
- Date
- 2018-05-26
- Comments
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Worst service ever!!! Everytime we have a internet connection all they do is book a technician to come and check their equipment! And after receiving tens of messages about their appointment sometime the engineer doesn’t even turn up! When he does turn up he says no issues you are in a area where virgin connection is slow so this happens!! They take your money for the whole month! Make you take days off work for their engineers not to turn up!! The customer services staff are rude and have no solution other than booking an engineer! To avoid at all costs!
- Location
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- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2015-11-17
- Comments
-
Paying for 100MB with TV and Phone. TL;DR, unreliable equipment, frequent engineer visits, incorrectly processed original order and nowhere near the promised speeds.
Engineer came out and installed, all seemed fine. Two days later we were getting sub 1MB a lot of the time. Engineer comes out again, new router.
We joined in July, have had 3 engineer visits (not including installation). the superhub was replaced in less than a month from installation, and we still have to reboot the damned thing twice a week. Our old router was about as simple as you could as for - no WPS, didn't support encryption higher than WEP, but if we rebooted it twice in a year it was notable.
When we ordered, we upgraded to the larger TiVo box. Got an order confirmation with the upgrade on it. About a month after the installation, we noticed that it was filling up VERY fast. Took at look, but nowhere on the box or in the settings does it actually tell you the drive size. Called them up, they didn't know how to tell either, so I asked them how much the 1TB version should be able to record and established that mine only had half that capacity. They apparently checked my order and told me that there was no upgrade on it. I had the confirmation email in front of me, but I was wrong. I then had to get another one sent out, send the old one back (so I lost all the stuff I had series linked in the old box) and they were going "well, we'll charge you £50 for the upgrade" and telling me they hadn't billed me the £50 on the original order. I made it very clear to them that if they did charge me both I'd be taking it further.
The real aggravation however is the speed. We changed from talktalk because we were paying for 20 and getting 6-8 (so 30-40% return, probably because of old hardware). Right now I'm paying for 100MB and its rare that it goes over 50MB. I'm pragmatic, I know that 100 doesn't mean 100, but I was expecting ~70MB from them with all the new hardware. I've started a folder that's just screenshots of the speedtests, showing how bad they are. Engineers come out, go "no, its showing me 100MB on this speedtest, I know you've got 15 screenshots from the last 2 weeks where its below 20, but I can't reproduce it so bye".
We only changed this year. Will probably look to change again when the contract expires.
- Location
-
- Location
- CURRIE
- Reviewing
- Virgin Media
- Date
- 2018-10-02
- Comments
-
I have never been so angry and disappointed with a product in all my life. I have had virgin media since the beginning of August and I have had nothing but bother ever since. First was that I was given a date for install and when the engineer arrived it was only to install tv and nothing else and they said that if I was to accept the install we would have to pay extra to get the broadband and phone installed, I refused as that was not what we had ordered. This happened for the second time and for a third time, we eventually got it all installed after a long wait and a few wasted days off. I have complained many times about my broadband not being the speed that I am paying for. Also I got the wrong contract as when I first ordered my bundle I asked for sky sports and it wasn't put on my account. When I phoned about this they wouldn't believe me and I finally spoke to someone who asked me to send the paperwork to prove that I had ordered it. I have now had 2 engineers out to look at my broadband and the engineer that was out today said that we should be able to get our contract cancelled at no extra cost as we aren't getting what we are paying for. We only get WiFi in one room and when you go downstairs we get no signal. The customer service that I have received has been the worst ever, I wait on the call for over an hour and then just when I'm starting to talk to someone finally, they hang up, this has happened 3 or 4 times now and no one ever phones back which then means I have to call back and spend another hour waiting to talk to someone and I always have to start again which takes a long time to tell them the whole situation again. I have asked repeatedly to cancel my contract and I keep getting told I have to pay £240 cancellation free. I do not agree with this because I am not getting what I have been paying for. The engineer that was out today said that I was to call at 7pm and by that time his report would of gone through, but when I was on the call to customer services they said that they didn't understand the report. I have been told so many different things about it all, I even had someone on customer services tonight tell me that they can see I've been using my phone but how can that be when I don't have a phone connected, when I said this to the guy he quickly changed his story to say tv not phone, and I think it's terrible that you can charge someone a cancellation fee when I am not getting what I'm paying for. I have been told that Virgin had tried to call me and left voicemails which they didn't, I have had enough of it all and I'm going to take this further now.
Regards
Atef
- Location
-
- Location
- CURRIE
- Reviewing
- Virgin Media
- Date
- 2018-10-02
- Comments
-
I have never been so angry and disappointed with a product in all my life. I have had virgin media since the beginning of August and I have had nothing but bother ever since. First was that I was given a date for install and when the engineer arrived it was only to install tv and nothing else and they said that if I was to accept the install we would have to pay extra to get the broadband and phone installed, I refused as that was not what we had ordered. This happened for the second time and for a third time, we eventually got it all installed after a long wait and a few wasted days off. I have complained many times about my broadband not being the speed that I am paying for. Also I got the wrong contract as when I first ordered my bundle I asked for sky sports and it wasn't put on my account. When I phoned about this they wouldn't believe me and I finally spoke to someone who asked me to send the paperwork to prove that I had ordered it. I have now had 2 engineers out to look at my broadband and the engineer that was out today said that we should be able to get our contract cancelled at no extra cost as we aren't getting what we are paying for. We only get WiFi in one room and when you go downstairs we get no signal. The customer service that I have received has been the worst ever, I wait on the call for over an hour and then just when I'm starting to talk to someone finally, they hang up, this has happened 3 or 4 times now and no one ever phones back which then means I have to call back and spend another hour waiting to talk to someone and I always have to start again which takes a long time to tell them the whole situation again. I have asked repeatedly to cancel my contract and I keep getting told I have to pay £240 cancellation free. I do not agree with this because I am not getting what I have been paying for. The engineer that was out today said that I was to call at 7pm and by that time his report would of gone through, but when I was on the call to customer services they said that they didn't understand the report. I have been told so many different things about it all, I even had someone on customer services tonight tell me that they can see I've been using my phone but how can that be when I don't have a phone connected, when I said this to the guy he quickly changed his story to say tv not phone, and I think it's terrible that you can charge someone a cancellation fee when I am not getting what I'm paying for. I have been told that Virgin had tried to call me and left voicemails which they didn't, I have had enough of it all and I'm going to take this further now.
Regards
Atef
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-04-29
- Comments
-
Tried to install Virgin superfast broadband in my new home after being pleased with the fast speed in my old home and putting the lengthy delays for installation down to one-off problems that would not be repeated. Total nightmare!
Booked installation on three separate occasions. On each day, you are asked to take a half day off work but nobody turns up and the format of my day was identical:
1. Lots of promises from a helpful sounding phone team all day long that the technician was on his way to my home, held up but would definitely come albeit late. Every time that you phone them, you are made to wait for 10 - 40 minutes (whilst paying for the call if your Virgin phone line is not yet installed).
2. Around 7pm to 8pm each day, the technicians switch off their phones and go home. The helpdesk people then admit that they cannot get through to the installation men any longer and ask you to call back in the morning to rebook another installation day.
3. Call back next day (another long wait to be answered), only to be promised the "first available new installation date" a couple of weeks away.
4. This cycle repeats itself endlessly with no actual installation.
Other issues are:
a) your contract arrives with a higher price than you agreed to. This also occurred on every occasion that I renewed at my old address. You phone up, only to find that your old price has mysteriously disappeared from their system and settle for a new price. A contract for this lower price is promised but NEVER arrives. Result: the only paperwork that you possess is for a much higher price than you ever agreed to.
b) Issue (a) above is irrelevant really because one or two months into your 12-18 month fixed price contract, Virgin will increase your prices anyway. Expect two or three price rises during your 12-18 month "fixed price" contract as this is what I regularly had at my old address. Each time, you have the right to threaten to leave (without penalty) and renegotiate a new contract, but of course this involves the long wait for the helpdesk and hassle that you could do without.
(c) If you find yourself still having no installation after three booked appointments, you switch to another broadband provider and then have to argue with Virgin to get your money back, with more promises of new dates for installation.
Yes, the service is fast and cheap if you ever actually finally get it installed and are willing to fight over the price every 3-4 months, but if you actually want a reliable installation with a company that you can trust, then Virgin Media is not for you.
- Location
-
- Location
- Stoke on trent
- Reviewing
- Virgin Media
- Date
- 2017-09-09
- Comments
-
Generally there are no problems with the broadband but once something goes wrong it takes days to get fixed....at 11:30 at night the internet just got disconnected and after contacting the customer service all they said is that it will be fixed next day by 4 pm. They never said what the problem was. At 8pm i tried to contact them and the automated service told me it will be fixed next day at 12 :30 but somehow i highly doubt that. Terrible customer service they cant be bothered to send an email telling us why or what they are doing to fix the issue, i have to keep chaing them. Even though the distruptions dont happen often once they do it take days to fix it, i had similar problem with the same provider before as well so i can say from personal experience that its not that uncommon
- Location
-
- Location
- slough
- Reviewing
- Virgin Media
- Date
- 2021-05-29
- Comments
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Today is the final champions league and from.morning no internet....plus.my contract was raise from.26 to.29.50 witjout announce me ...no compensation....worst company ever. Ombusdan and small.court !!
- Location
-
- Location
- East-malling
- Reviewing
- Virgin Media
- Date
- 2020-07-15
- Comments
-
I have been with Virgin media for 4 years and experienced a lot of issues with broadband speed over the years. Two months ago, they offered me to Re-negotiated my contract as apparently they increased the reliability of the service In my area and they wanted to give me a preferred rate.
During the call with one of their customer service representative they suggested for me to transfer the contract from my ex-husband name account to my name.
I had been paying for over 2 months under this new contract and they have now decided to change my contract for another price and start charging as a new customer again. They also charged me £20 to do a name change on the account which was never mentioned before.
Both customer service and broadband are terrible - I have decided to switch provider. I strongly advise against Virgin Media.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-08-25
- Comments
-
Awful customer service.. missled me into purchasing a media package so basically add £80 to an equivalent of free view that's already built in the tv! And the box is very slow
Customer service very rude multiple contacts
Will not cancel media package
Charged extra £35 this month asked for a reason but the Indian guy on the phone just kept speaking over me trying to sell me more! Cancelling on the due date and changing provider.. never again
- Location
-
- Location
- Hove
- Reviewing
- Virgin Media
- Date
- 2018-02-21
- Comments
-
Poor service. A real pain if you need to get anything like the service advertised or indeed pay for.
I would prefer to give 0 stars for customer service
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2017-09-23
- Comments
-
Made at least 6 calls and each time the customer service manager gives a different price for a same service - it takes a lot of bargaining and their words are very unreliable. The website does not show the link to where i can cancel their direct debit-that page is "oops this page is not working".
- Location
-
- Location
- Tunbridge Wells
- Reviewing
- Virgin Media
- Date
- 2023-12-01
- Comments
-
I have been with virgin for years mostly due to easiness of just keeping the contract running and avoid changing but my contract expires in January and I cannot wait to leave. Trying to cancel with them they will keep you on hold once they know for least half hour so you just give up. I lost internet for 3 days and they didn’t care and then refused to compensate me for the loss of service I’m paying almost £100 a month just for internet and basic tv package unbelievable. Don’t get fooled by the promise of quick speeds if I turn my phone on the tv buffers and I have their highest package for broadband. I’m counting the days to leave
- Location
-
- Location
- kent
- Reviewing
- Virgin Media
- Date
- 2022-09-11
- Comments
-
One reviewer said ' if I could give them minus 100 I would.' My feelings exactly. Now they are in a 50 -50 partnership with o2 who also have dismal reviews. It's a wonder to me that there is no anti Virgin Media pressure group.
- Location
-
- Location
- Hartlepool
- Reviewing
- Virgin Media
- Date
- 2019-07-30
- Comments
-
Very expensive and poor long term customer loyalty. I will be switching next month as I've been paying well over the odds for years.
- Location
-
- Location
- Farnborough
- Reviewing
- Virgin Media
- Date
- 2018-08-15
- Comments
-
Awful, awful, awful. In less than 8 weeks with these jokers service has gone down twice.
The second time, when i tried to call, a robot informed me it was for network upgrades and would be out for 6 hours. Smack in the middle of the working day.
No warning, no contact, just service cut. Lost work time, lost trade, loss of revenue. No contingency could be planned for as no warning was given.
Do not go with these clowns.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-04-03
- Comments
-
I had 12 month contract and the service has been good. I have been with a few different providers and the service I have received with Virgin have been very good. The speed is generally consistent when I have checked. Game downloads are at expected speeds (via Ethernet). Netflix/Amazon Prime have been fine including 4k content. However, there have been a few outages (more than BT that I used before) but still acceptable. Considering the recent Covid situation, home broadband has never been more important and fully utilised across the country, and Virgin have been great.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-02-01
- Comments
-
I am appalled by the way I've been treated by Virgin media! I've been a loyal customer of theirs for over 5year now. When the engineers came to install my new neighbours internet. They managed to disconnect my internet during this time. I informed them immediately as I was working from home. These charming engineers refused to fix it immediately as they wanted a new 'job number' and left- refusing to accept responsibility, leaving ransoms cables strewn across my front lawn. I thought the people at virgin would want to protect their customers by getting my broadband reconnected immediately. The customer service member I spoke to, who appears to be based in India was most unhelpful. He offered to send an engineer in a week! So this meant a week without internet access at home! I also had to argue why I refused to pay for the week I had no internet. (Apparently the logic was lost at customer service) A second phone call eventually led me to U.K. Based personnel who seemed to be more proactive and promised an engineer out by today. After not hearing back from them, a final phone call back to helpful India, led me to being abruptly informed that things stood at me waiting for an engineer on the original date. Threats to cancel my subscription was met with 'that's ok'. I am shocked that this is the type of service I have been offered in light of virgin's mistake. In gaining one client they have lost another. I have cancelled my home's broadband and telephone connection as I am self employed and often work from home. I strongly advise that people steer clear of this company.
- Location
-
- Location
- Caerphilly, South Wales
- Reviewing
- Virgin Media
- Date
- 2023-03-06
- Comments
-
Virgin installed fibre all through our street and dug up all the pavements to do so. We assumed having direct lines would mean super broadband and so we changed from sky.
Broadband was exceptionally poor, tv wouldn't play Netflix and games wouldn't download, couldn't even upload a post on Facebook from our phones using wifi. We contacted them and got an uplift on our MB for a slight extra cost per month. From then they repeatedly took copious amounts from our account on direct debit. We cancelled the DD as advised by customer service and paid manually until issue was resolved. The debt kept going up and up even though we paid what we owed as the amount they tried to take never corrected on the system. Spent hours every month on the phone and promised if we just pay this and this, it would be cleared. Multiple times we over paid so they would reinstate our service. They've cut us off 4x for money we don't owe.
You call to resolve the issues and they demand money and are rude. When you finally get through to customer service, they'll say they've resolved it and the account will take 24 hour to clear, it doesn't. Then the next month the debt will go up again as it wasn't cleared previously as promised, this will continue until the broadband is again disconnected, regardless of us paying our contracted amount manually per month.
Multiple complaints submitted, still hounded for money and threatened with disconnection and reports to our credit score. Every time we speak to a customer service advisor, we get apologies and told that they can see we have been through a lot with them and even told virgin have been 'unprofessional' but they don't actually resolve any of the issues!
Again, we are being cut off today because I have refused to pay another £138 that we don't owe. They won't do anything and complaints take a minimum of 2 days to process. We will be left without a service that we HAVE paid £57 a month for (although our internet is awful) all because they want another £138 that we don't owe.
I am sure its illegal, they are repeatedly cutting off services that we are paying for.
Our contract is at an end now and I can't wait to move. I'll get no compensation for the multiple hours I've spent on the phone to them. They'll repeatedly hound me for more and more money.
The whole experience has been disgusting and to top it off, the connection has been awfull!
AVOID!!
- Location
-
- Location
- Newcastle
- Reviewing
- Virgin Media
- Date
- 2019-03-12
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-05-18
- Comments
-
I recently disconnected from Virgin Media after my bills shot up to £50.50 per month for just fiber. Now that was already an issue as that do not call or email to inform you that your contract is coming to an end or that you are being moved on to a rolling contract.
The bigger issue is their incredibly rude, unprofessional and dishonest call center staff. When I called to disconnect I was informed that as I pay in advanced I would not be charged going forward. Fast-forward to today where I have been charged.
I have called the call center again to discuss and let them know that I was misinformed by the previous colleague I spoke to and have now been charged. Their response was to refer to their online payment system and pay no attention to what I was saying at all. The person I was speaking to (John) did not listen to a thing I said and kept on rattling on about how it is explained on my online bill without listening to my complaint that their staff member (A human) had lied to me.
After him repeating the same sentence to me about 5 times without trying to understand what I was saying I left the call with no solution and still having been lied to and charged.
Overall they are absolutely despicable, their conduct is incredibly unprofessional and dishonest. This is the worst experience I have ever had with an ISP. You are better paying for BT as they are less likely to rip you off and lie to you (Or their customer service will at least resolve your issues and accept responsibility). If you want just fiber hyperoptic looks great and there are so many options to explore which we will be doing.
Please be aware that no matter how much you pay them their customer service and support will always be terrible.
- Location
-
- Location
- Luton, Beds
- Reviewing
- Virgin Media
- Date
- 2017-10-08
- Comments
-
Worst possible services in all spectrum of services provided by Virgin. Tv offers nothing special at all while it is expensive compared to others. Their broadband is the biggest lie, it doesn't work upstairs when hub is downstairs. The price goes up frequently and customer service assistants would lie. They don't value customers and their loyalty at all. Hell hath no fury if you want to cancel, didn't think twice before coming out of contract paying oddless fees. Worst service provider from my experience.
- Location
-
- Location
- woodgreen
- Reviewing
- Virgin Media
- Date
- 2021-01-09
- Location
-
- Location
- essex
- Reviewing
- Virgin Media
- Date
- 2023-06-12
- Comments
-
i have been with this awful disgraceful theiving company for 14 months on an 18 month contract hahaha i must of got 8 months of service the rest was down time, disruptions, on some days in a row 3-5 net was on 5mins off 15 mins all day long for days called them they cant resolve untill one guy spilt the beans he said we are using over 120gb a month and gone over which is lies we never went over our 40 gb in years with other providers, he then says you need to upgrade i told him i have been to citizens advice and they said diconnect get another suppklier and dont pay them any more as they are not provided you for what your paying for and they lied in their terms and conditons about price increase this April 2023 so have right to walk out, he then says ok there is one way i will reset your data, which was lies again because they are just doing it from their side manually it worked 4 hrs then exactly 19:55pm it started happening again and still going off every 5 mins they waited till closing time and started it off again DONT GO WITH THEM TRY ANOTHER like GIGABITE or CITY FIBRE you get fastewr download and upload incase you dont know virgin upload is only a couple of meg when they are the same as download making your internet 10 reliable and faster i know this as i have it at my new address.
- Location
-
- Location
- Erith
- Reviewing
- Virgin Media
- Date
- 2016-09-26
- Comments
-
These guys are like smoking: it's bad for you, but if you were stupid enough to start, it is difficult to get rid of it...
So, this provider will treat you like you are second-grade, will not try their best to solve problems, and will just repeat things things you said back to you (I never understood why do people do that? I know what the problem is, I just told you about it, don't repeat it back to me and make it sound like YOU discovered it!).
the broadband service itself is tolerable, but the customer service is absolutely disgusting! keep messing things up, wrong bills, no internal communication, took them almost a month to set things up because they took down a wrong address!!! how difficult is it to pick the right house from the dropdown list?! will leave as soon as I can unless things improve dramatically.
- Location
-
- Location
- Erith
- Reviewing
- Virgin Media
- Date
- 2016-08-31
- Comments
-
bunch of imbeciles... we moved into a new house, and signed up to Virgin Media for phone+broadband
They took the wrong address, then they messed up the order, so there was a lot of confusion with moving things over to the correct address, which they obviously don't have the brainpower to handle.
Had to do sooooo many calls, repeat the same things to every single person to sort this out; still not sure everything is done correctly, will have to see the first bill, and probably contact them again.
Oh, also, they LIE TO YOU AT EVERY TURN!!! 9 out of 10 things they told me were lies, and when I told them that because of their incompetence and lies I am losing money, they suggested that I just buy a mobile add-on and use that for internet access! So I told them that I shouldn't have to invest in anything, as I did nothing wrong, and will start looking for compensation, they told me that not being a business account holder, I am not eligible to any compensation. So, basically, they can treat you like scum and get away with it!
Too tired now, will come back to add more later!:)
- Location
-
- Location
- Stanmore, Middlesex
- Reviewing
- Virgin Media
- Date
- 2015-06-19
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2019-02-04
- Location
-
- Location
- Raynes Park
- Reviewing
- Virgin Media
- Date
- 2015-07-08
- Comments
-
There are no words to describe the ineptitude of the staff working there let alone the speed of internet and the fact that the television gives up all the time necessitating a plug switch restart several times a day. Joy of joys. An absolute joke. Avoid unless you are into agonising waits for internet/television or are just plain wierd.
- Location
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