4,684 Customer Reviews over 118 pages
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- Location
- BOREHAMWOOD
- Reviewing
- Virgin Media
- Date
- 2016-11-07
- Comments
-
The worst internet provider,awful . Never seen such a bad customer service, services.
NEVER RECOMMEND virgin to anyone.
The worse experience a company has offered me all my life. 0 stars
- Location
-
- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2023-04-12
- Comments
-
it works then stops last week stopped 356 times this was agreed by virgin. Who said not eligible for compensation as not off continuously. Still intermittent. Pay for 100+
- Location
-
- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2023-02-13
- Comments
-
I have intermittent internet for months now. I asked several times customer service for help. Instead, I received general information about the fact that the company cannot identify any issues in the area and to use Virgin Media "Self Help" option. This practice I find highly disrespectful.
- Location
-
- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2022-08-16
- Comments
-
Broadband not working 17+ times in a week. Not for the first time. I pay for 60+mg. The broadband will not even cover a small bungalow. No compensation, refused a booster.
- Location
-
- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2015-11-17
- Comments
-
Paying for 100MB with TV and Phone. TL;DR, unreliable equipment, frequent engineer visits, incorrectly processed original order and nowhere near the promised speeds.
Engineer came out and installed, all seemed fine. Two days later we were getting sub 1MB a lot of the time. Engineer comes out again, new router.
We joined in July, have had 3 engineer visits (not including installation). the superhub was replaced in less than a month from installation, and we still have to reboot the damned thing twice a week. Our old router was about as simple as you could as for - no WPS, didn't support encryption higher than WEP, but if we rebooted it twice in a year it was notable.
When we ordered, we upgraded to the larger TiVo box. Got an order confirmation with the upgrade on it. About a month after the installation, we noticed that it was filling up VERY fast. Took at look, but nowhere on the box or in the settings does it actually tell you the drive size. Called them up, they didn't know how to tell either, so I asked them how much the 1TB version should be able to record and established that mine only had half that capacity. They apparently checked my order and told me that there was no upgrade on it. I had the confirmation email in front of me, but I was wrong. I then had to get another one sent out, send the old one back (so I lost all the stuff I had series linked in the old box) and they were going "well, we'll charge you £50 for the upgrade" and telling me they hadn't billed me the £50 on the original order. I made it very clear to them that if they did charge me both I'd be taking it further.
The real aggravation however is the speed. We changed from talktalk because we were paying for 20 and getting 6-8 (so 30-40% return, probably because of old hardware). Right now I'm paying for 100MB and its rare that it goes over 50MB. I'm pragmatic, I know that 100 doesn't mean 100, but I was expecting ~70MB from them with all the new hardware. I've started a folder that's just screenshots of the speedtests, showing how bad they are. Engineers come out, go "no, its showing me 100MB on this speedtest, I know you've got 15 screenshots from the last 2 weeks where its below 20, but I can't reproduce it so bye".
We only changed this year. Will probably look to change again when the contract expires.
- Location
-
- Location
- bournemouth
- Reviewing
- Virgin Media
- Date
- 2018-04-12
- Comments
-
landline down for nine days. used mobile phone to call virgin. no help or assistance. best to cancel our subscription.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2018-01-29
- Comments
-
*I have a VIVID 350 Optical Fibre broadband contract with virgin media, which had to be the fastest and unlimeted broadband connection, however, I can not even watch Netflix or Amazon without stopping every 5 minutes coz of " Insuffufficient Bandwidth" appaels on my tv.
*After waiting 30 minutes to talk to a customer service; I was given a promise that bad connection would not be happen again, however I have still the same problem every day.
* I was overcharged on my first bill for set up cost. I was charge £60 for the virgin broadband, it supposed to be only £20!
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-10-21
- Comments
-
Hi Guys,
Be careful with the virginmedia sales team they will encourage you to take a new package and promising to give you a better deal for the whole year for the a better price but after 3 months it will go up and then when you contact the customer service after 4 months because you notice your bill it was very high they will not going to do about it but instead asking you for another contract to lessen it for another 12 months becareful for a virginmedia SCAM. "VIRGINMEDA SALES TEAM IS A SCAM" I was a virgingmedia customer for almost more or less 5 years but I was victimized by this SCAM.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2016-06-11
- Comments
-
Virgin broadband have to stop tinkering with the speed settings and also make sure they do not oversubscribe, irritated does not begin to describe how I feel after the latest drop in broadband service since they introduced faster speeds
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2020-11-26
- Comments
-
Absolutely diabolical is putting it nicely - Virgin Media have no clue how to run a broadband network or provide anything that could be described as customer "service". If you're lucky and never have a problem they might be OK, but if you get an issue I suggest you abandon all hope or ask the cat; it's quicker. Unless you enjoy repeating things ten times and still being ignored don't bother calling them.
We've experienced CONSTANT disconnections and outages (Virgin's fault - nothing to do with WiFi) several times a week over several months. Virgin couldn't care less, their call centre's only goal is to get rid of you as quickly as possible by saying "yes" to anything (but not actually doing it) - even the engineer who (eventually) turned up admitted he gets plenty of abuse from irate customers who are completely fed up with being fobbed off!
Virgon's complaints process is a joke, probably conceived on April 1st - online submissions are ignored and out of three letters, Virgin ignored two and fobbed me off with the third by suggesting I text their robot "agent" for further support; the only company I've ever dealt with that won't let you speak to a human in the complaints department! Even when the Ombudsman stepped in and they were forced to refund me they didn't even bother to apologise or look into the issues any further.
In summary, they're useless, a joke, and don't bother if you value reliable internet (or your sanity).
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2020-07-01
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2021-09-02
- Comments
-
Left Virgin Media in March and they continued to take money from my account for 3 months but assured me this was normal and I would be refunded. It is now September and I'm owed £118 for money taken after the service was discontinued. The customer service is just a continuous stream of lies and false promises, they lie every time you call, promising the money will be with you this week etc. I'm so sick of it now, I've been deceived for 6 months and am left with no option but to go through the small claims court. DO NOT BECOME A CUSTOMER OF THESE THIEVES, THEY ARE CROOKS.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2018-07-20
- Comments
-
Virgin's customer service is atrocious. I wasted 20 minutes calling the team to be disconnected at the final stage by the 'moving' team. The quality of broadband is fine, however, the employees working in the call centres are clueless and incapable of answering simple questions or even speaking English in a way in which a normal person would understand. They act dumb in order for the customers wishing to leave to give up before doing so, raking in more money from calling costs and further making customers wanting to leave, leave.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2022-05-10
- Comments
-
I would happily give zero stars, in every way for everything.
My late mother had virgin and she unfortunately passed away in December. I call to notify them in January and was given two options. Either carry on with her existing contract OR become a “New Customer”. As she was a long standing customer she managed to secure a very good package deal. So I agreed to continue under those terms and gave over my bank details.
However it has been anything but a smooth ride.
Having to make contact, on average; monthly, as the direct debit amount was not correct and/or services not working.
This came to ahead in March 22 when I received a bill for double the agreed amount. I called and was informed that the amount to be debited from my account was not that amount, this was showing as they had not made a manual credit adjustment in time.
Direct debit date comes around and they take that larger amount.
I called again and demanded my money back. I was directed to make an Indemnity claim at the bank, which I did.
Then in April I received a bill with an even larger balance.
I was persuaded by a virgin media sales rep that all my problems would go away if I took out a new package as I wasn’t actually on a contract - which incurs a charge, there was no direct debit set up - which incurs another fee.
So I set up as a new customer and there was a very detailed conversation about amounts to be paid and credits and account closures.
Suffice to say I sought another provider and had them come and install actual fibre to my property, not a glorified broadband speed.
To then be told that it’s virgins standard procedure to charge a month in advance.
This was never outlined to me at all during an hours telephone conversation.
So I called to close everything down. And even though I’m not in contract, or at this point, even using their service (every virgin piece of equipment was unplugged and set to the side) and that I would need to arrange for their equipment to be sent back or they are going to charge me £65.00.
Cut to now. Having spent 36 hours in their chat queue and it is only now that o have managed to get a complaint officially raised.
I am now left with a motorways length of cable at my house which is draped through my guttering, stuffed under hedges and worse - a tripping hazard as pointed out by the new providers independent regional installation team. No wonder the service was so shoddy it was never installed properly.
I will never have any Virgin Media product in my house again. And now they have merged with O2 - with whom my family have been loyal customers for years. We are also in the process of switching all mobile contracts and services to another provider. I will now actively discourage people to sign up with virgin media and I will leave negative reviews at any given opportunity so that people are aware just how this disgraceful and inept this organisation is.
BEWARE of virgin media. They are quick to take your money and make their demand for it. But if you have a problem or complaint you will passed from pillar to post and heaven forbid you suffer a bereavement.
And here is the real kicker ladies and gentleman - after all said and done. They are insisting that once the closure is complete I will still owe them £40.odd.
- Location
-
- Location
- bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-07-22
- Comments
-
I would never recommend anyone to use virgin business. I agreed to move fro BT to virgin because there was no superfast broadband yet in my area apart from virgin. So signed up for phone line and 152mb broadband. Was given a install date and took the day off work by 4.00pm no engineer so i called virgin and to my amazement they told me a engineer will not be coming now. if i had not called them i would have never known. So told them to cancell everything. They are totally incompetent and organised. Dont touch them
- Location
-
- Location
- bournemouth
- Reviewing
- Virgin Media
- Date
- 2018-07-13
- Comments
-
Do not go with virgin media they leave you for days with out internet and when your moving house after being with them for 4 years they will slap you with a fee for no reason also you need to pay your main bill what a scam
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
-
By far the worst customer experience offered by any company on this planet, you spend literally days worth of hours on the phone to them or trying to proceed past pointless bot messages. Its incredibly hard to cancel and typically involves 4-5 hours worth of calls to do so. AVOID
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
-
Absolute AWEFUL company. No respect or care for existing customers. After 6 years and £3k of bills, I am not allowed upgraded/current equipment without paying through the nose for it, meanwhile they keep putting up your bills every few months and this effectively forces you to leave or pay over the odds. Going to look into mobile 4G, tethering, wifi hotspots and streaming tv from my phone, as I suspect it will be cheaper, more reliable, and easier than dealing with idiotic companies that have no common sense. Not happy with Virgin at all, avoid at all costs.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2020-01-23
- Comments
-
Undoubtedly slowest and least reliable ISP I have ever had! Stuck in a contreact and cant wait to escape.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-04-04
- Comments
-
Bloody awful. The broadband goes offline constantly, you need to keep refreshing it. I spent an hour waiting for an actual person to answer, and when they did the put me through to a department that had closed an hour before! It's almost impossible to speak to a human, and their automated service is crap.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2017-02-03
- Comments
-
In 9 years of being with Virgin we had no problems.. until we've moved. We called Virgin 2 days prior to our moving house and arrange a home move. That was 10 weeks ago. We've been lied to numerous times, given dates of installation- none booked on the system, spending 2 hours on the phone logging complaints that were never logged. Both staff and managers are useless there. Still no services. New date has been given to us.. 9/02 and new account as idiots cancelled our previous services instead of moving them. Absolutely don't go with Virgin. Bunch of incapable liars.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2022-12-29
- Comments
-
Worst customer service experience I've ever come across. Cancelled my phone and broadband package over a month ago and they continue to charge me. Finally got them to cancel today but they can't confirm whether my refund will be back dated to my original request to cancel. An offshore customer service operation with non English speakers reading standard scripts parrot fashion without any context to the issue at hand over laggy and distorted telephony equipment which is pretty ironic given that Virgin supposed to be a media service provider - what a joke!
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-06-23
- Comments
-
At a loss, 2 weeks after our install date with Virgin Business, we are getting ignored and no information is being given despite my daily calls, as to why we've not been activated yet. They sent the wrong engineer (after having done a 'pre-install check'). Every time I call I am told my order manager will contact, but they never do. I've tried escalating and formally complaining, neither of which have gained a response. As a business we cannot run without this service. Severely disappointed with how we're being handled, no faith at all that our account is being handled as any kind of priority. I am even thanked when I call daily (or even more often) for regularly following up....how ridiculous! I am wasting my time and Virgins, and getting no where.
Save yourself the aggro and go elsewhere.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-12-15
- Comments
-
Nowhere nearer the performance I am paying for yet they'll happily up my bill.
Upon complaining told area is over subscribed and is being investigated (area 20) but nothing has changed for years.
- Location
-
- Location
- Bournemouth, UK
- Reviewing
- Virgin Media
- Date
- 2015-09-28
- Comments
-
Normally I won't write a negative review but I am just utterly disappointed and frustrated!
Spoke with them 4 times in 4 different days with a least 5 different people on average of 25 min and every time absolute no adequate help or even information!
As students we ordered Virgin Media 100MB package,but we received a 50MB one. As mistakes happen this is fine. However, when we called the next day in order to do a simple upgrade but they kept transferring (because nobody knows what they are doing) the call to different people and at the end they asked us to call the next day. This was fine as well. We called them as instructed and ware transferred again to at least 3 people and all of them just keep saying 'Yes, of course, no problem, but let me transfer you' at the end the last guy just said 'sorry no it won't be possible'. When we asked why we didn't get any explanation.
As we were sure that his colleagues said it will be possible to do this simple upgrade (of course we would pay more), we called again. After explaining all over again and speaking for 21 min they said they will call us. They did call us and said there will be no problem and that we are going to receive an email and we have to restart our router. However, as days have past we haven't receive anything and of course the internet is still 50MB.
It is just that everyone tells you different things and because none of these people can do their job properly they just keep transferring you. This is a ridiculous customer service!
- Location
-
- Location
- Bournemouth, UK BH1 2LH
- Reviewing
- Virgin Media
- Date
- 2021-12-08
- Comments
-
Worst Broadband service they always have area outage and service interruption. Because of them I lost 3-4 days work every month. They don't send technician to your home, as there is an area outage. When I try to cancel the contract cancellation team asks you How many times engineer visited your Home (at least three times a month an engineer has to visit before cancellation). But they wont send engineer to your home that easily. technical team and customer relationship team don't interacts - they ask customer to coordinate with two teams. Overall its worst network and customer service.
- Location
-
- Location
- Bournemouth, UK BH1 2LH
- Reviewing
- Virgin Media
- Date
- 2021-12-08
- Comments
-
worst network and customer service
- Location
-
- Location
- Bovingdon, Herts
- Reviewing
- Virgin Media
- Date
- 2015-06-11
- Comments
-
Been with them since NTL days, but starting to seriously think about leaving them.
My broadband has been down several times in last few weeks and twice down for 2 days at a time. I've just noticed on my last bill that they have credited me with a whole £2.22 as a 'goodwill gesture' for loss of service. Sorry Virgin Media, but you can stuff that offer where the sun don't shine! What an insult for having to put up with your lack of service.
Something else you should know. They have no idea when their service has gone down. The only way they can monitor this, is if enough people in your local area ring them to complain about loss of service. Call centre is in India (or similar) and they are dire. If you are one of the first to ring in, when the local service has gone down again, they treat it as if it's just you who has a problem and normally try and convince you that it's your computer that's at fault. Sadly for them, I know a bit about computers and the like, so they soon get told it's their bloody lack of service again.
Look on their website about how to make a complaint. Directs you to ring 150 from Virgin phone and there is no option there to complain. Found a number on Resolver website for Customer Services. Rung them and said I wanted to speak to somebody about a complaint. The girl said I needed to ask for a manager in the area for the reason for complaint and before I could say anything else, just redirected the call back into the 150 system. Clearly Customer Service don't have a clue what that title means!
AVOID!!
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2017-10-07
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2020-01-16
- Comments
-
Absolutely the worst internet I have ever used or even seen in my life. Legitimately unusable. Download speeds drop to 50kb/s and max out at 1mb. It genuinely stops working randomly and my ping online averages about 20 and spikes up every few seconds to about anywhere in between 100 to 20,000 ping (100 being borderline unusable for internet browsing and 20,000 being daylight robbery of our money for an internet that is fiber optic!) I seriously hope that no one has to experience the frustration of attempting to get this crippled internet to work properly. I
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2022-03-17
- Comments
-
ruined by terrible customer service.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2022-09-26
- Comments
-
Had virgin broadband installed 21.09.2022. Realized that it's to slow for our needs. Keeps dropping out and slow if more than 4 people are streaming EG NETFLIX ect. Called the customer services today 26.09.2022 explained that we are a new customer and purchased the incorrect package and wanted to upgrade to the next package up M350. Looked online what the next package would be asked if we can be switched over as we have less 5 days into this contract bear in mind the 14-day cooling off period. They came back with double the price what they have advertised on their website and the reasoning is we are not new customers. Please explain the logic how are we not? Not even a week as customer. Took me over 3 hours on the phone to get through to the non-customer services agent that's what they should be called, and they could not careless that I am a new customer. No attempt to resolve my issue or understand service needed.
Spoke to two different agents who gave me two different prices for the same package.
If I could give them a zero-star review, I would. Think very carefully before signing up wish I had seen the reviews here before signing up.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2010-01-19
- Comments
-
The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2019-02-05
- Comments
-
Virgin media are the worst company I’ve ever dealt with.
Everything they promote is rubbish and I pay £75 for it and have to sit it out as I’m in a contract with them. 4 months left then back to sky. The internet and the tv both don’t work and when you complain they always come out with ****. I wouldn’t even give them 1 star!
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2023-11-01
- Comments
-
For a communication company Virgin…
For a communication company Virgin suck. I was off contract and it took me 3 hours to speak to a representative to end my service. One of the reps I couldn’t even understand. They even apply a 30 day period after notification so they sting you for more money yet I had no contract. The website says you can cancel online but the link has a 404 error “page not found”, computer says no. Then they throw you around the company trying other reps to pressure you into taking a new deal at a lower rate. They don’t understand the words “i want to cancel” and around you go. Now they have filed a credit report on Clearscore as a final kick in the gentleman parts, even though I paid my final rip off bill within two working days, they are trying to penalise me, we shall see about that. They only ever put your bill up and if off contract expect it to double. No loyalty for long term customer, pressure applied to try and keep you stay. If Broadband.co.uk had a zero rating I would have selected that begrudgingly. Useless, inept, no customer service and deserve to close down. Suggest person at the top goes and flips burgers for a living but he/she/they would probably burn them. Go elsewhere.
Date of experience: 23 October 2023
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2020-06-24
- Comments
-
Have been with Virgin for over 10 years, and in general have been very happy with them. Their broadband speeds and reliability are very good. I recently moved to a different property and engineers came out within a day to hook me up, and the engineers are always very polite and competent. Experience on the phone ranges from excellent to awful.
However, the speeds I am now getting are less than half of the advertised speed at the router - I'm not sure if this is the new property of due to increased stain on the network during lockdown. Virgin's prices are very high and they make it very difficult to reduce your bill by removing services. You are also denied the good deals offered to new customers, meaning you are penalised for loyalty.
Because of this they are forcing me to try a different provider, even if this means lower speeds or less reliability.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2016-05-07
- Comments
-
The biggest problem we customers have to deal with is that there is little difference between the major providers, and they quite frankly do not give a real jot for their customers. In the many years I have been with Virginmedia, they have never once given me the service I pay for with frequent outages thrown in for good measure. At best you get 50% of the speed they advertise, apparently only a small percentage of their customers need to get 100MB for them to claim that all customers get this service, but the reality is that you normally get 10MB-15MB. The mobile phone service drops out as many times as you get a connection and you get more Free to View TV channels on an open decoder than Virgin provide in their package. It seems to be a legalised form of theft to charge for Free to Air channels, but that is what they do, as indeed do the rest.
Long and the short is that Virgin offer an overcharged mediocre service, but are little different to the others. One day a Regulator will be appointed who can actually do his job and sort this out.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2023-05-23
- Comments
-
So I tried to come out of our #VirginMedia broadband service we have had for 4-5 years.
In 2021 we were sent a 'free' stream box which in 2022 VM tried to charge us for having the Stream service so I called and told them to remove it and readjust the monthly fee back to where it was. Of course the standard broadband price had gone up for Broadband so it was still £4 per month more expensive.
Virgin Media put prices up this year another £7 per month (£10 in a year) meaning we have had to look around for a cheaper alternative.
I tried to cancel my service and was told in the call in 2022 I had 'agreed' to another contract verbally and now it will be £288 to exit this 'contract'. We are not even paying back towards the cost of the router so where on earth has the £288 come from?
So I am now going to ensure everyone I know and meet never choose Virgin Media for their broadband service. Starting with my Mum who spends £55 per month who will be switching next month.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2017-08-31
- Comments
-
Internet has kept "dropping" roughly between mid day & 20:00-21-00. Called customer service who go through the usual motions, i.e checking modem, line etc... engineer visited changed router & checked connection. Apparently all working well. 2 hours later no internet so back onto customer service. Then told it would be a week before an engineer could visit to investigate. Although it's a call centre abroad they just read from a script, patronise you by saying they fully understand & are totally unable to own the problem! Scheduled for another on Monday morning but will not hold my breath! Virgin's unreliability is not only costing me money due to working from home but still continue to take my money without providing the service I am supposedly paying for. Can anyone recommend an ISP that will & can do just that? Provide me with a service & customer support that is proactive when things go wrong? I appreciate the joys & frustrations of technology but Virgin are falling far short in my opinion.
- Location
-
- Location
- Bracknell , Berkshire
- Reviewing
- Virgin Media
- Date
- 2018-08-29
- Comments
-
We moved onto a new estate 5 years ago and Virgin offered high speed broadband and could install faster than the provider we were with. For the first 3 years service was good never had any real issues however the last 2 years we had to reboot the internet nearly every morning and couldn’t connect our divices at certain times. In July of this year, they cut us off for 5 days and we were fobbed off with scripted replies, but Virgin gave us a whole 7.50 for the inconvenience, what a joke! And again this month August, we have been without service for a week and still no end insight. The customer service is appalling. Phone them - might get an answer in 30 minutes or they cut you off. Webchat? Nope doesn’t work, oh and no email address you can use- welcome back to the postal service if you want to log a complaint . If you thinking of going with Virgin, don’t they don’t actually care about their customers. Have never had such bad service. We had BT years ago and left them due to charging us for fixing a fault on their line, but at least their service worked ! Have left Virgin media and gone for Sky instead ( our previous supplier) never had issues with them only swapped out as I needed a broadband ASAP as I work from home
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.