4,684 Customer Reviews over 469 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-30
- Comments
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I recently had the unfortunate experience of moving my Virgin Media broadband service, and I must say it was nothing short of a nightmare. First and foremost, the lack of communication was astonishing. Charges were applied to my account without any prior notice or explanation. It felt like they were just reaching into my wallet without consent.
Furthermore, the misinformation provided during the process was baffling. I was given incorrect information about the availability of services at my new address, leading to days of delay and confusion. It's frustrating to rely on a service provider that can't get such basic details right.
To make matters worse, my complaint about these issues was mishandled from the start. It felt like they were more interested in deflecting blame than addressing my legitimate concerns. It's disappointing when a company prioritizes profit over customer satisfaction and fails to take responsibility for their mistakes.
Overall, my experience with Virgin Media broadband during this move was nothing short of a customer service disaster. I expected better from a reputable provider, and this ordeal has left me seriously considering alternative options for my broadband needs.
- Location
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- Location
- Beeston
- Reviewing
- Virgin Media
- Date
- 2023-08-29
- Comments
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it worst service from Virgin Media..I moved to new house and transferred the connection. We already have existing internet connection and i want to cancel the Virgin account.. They asked to pay to full contract amount..
- Location
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- Location
- Erith
- Reviewing
- Virgin Media
- Date
- 2023-08-26
- Comments
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Never again 10 years with them try and cancel is a nightmare and they want to charge you for services you have never used. Customer service are money grabbing vermin. The worst providers for service and consistency of broadband. I can tell you when they drop the service almost to the minute
- Location
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- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
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We’re currently on round 2 of no broadband in a week, we had a couple of days with no internet last week and apparently this time Virgin are aiming to get it back on by 4pm Friday. I work from home, for myself, and can’t do my work without internet access. Virgin are constantly raising their prices for Broadband - which has been fast internet when it’s working - but with the huge amounts we have to pay every month, you’d expect them to keep it running. Two blackouts in a week seems a bit excessive!
- Location
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- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
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By far the worst customer experience offered by any company on this planet, you spend literally days worth of hours on the phone to them or trying to proceed past pointless bot messages. Its incredibly hard to cancel and typically involves 4-5 hours worth of calls to do so. AVOID
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
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This is review for the Technician who came out and fixed my broadband.
Thankyou Colin56690
He was friendly, knowledgeable, and went the extra mile at the end of a long shift to fix all the problems.
Virgin Media should follow his example.
- Location
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- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2023-08-22
- Comments
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You already cancelled my account and you keep sending me a bill for £278.40 and now handed this over to debt collectors! Its already been cancelled and your colleague phone me apologizing and I have spoken to you 8 times! You promised this won't happen again and now you sent the bill onto the debt collectors!! Advantis Reference 24428856
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-20
- Comments
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Constant outages with no help. Automated responses, blatant lies from their customer service team mentioning there's an engineer on site looking at the issues. Postponing fixes of outages constantly. Terrible service, terrible company.
- Location
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- Location
- Sheffield
- Reviewing
- Virgin Media
- Date
- 2023-08-19
- Comments
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Absolutely dire service. Broadband might boast being fast, but it's so unreliable constantly drops out. Only get my Internet speed when it suits them.
Has for the customer service its just the normal overseas call centre that make all the right noises but never delivery. Rang 4 times for the same fault still no resolution. 40 mins a time on the phone to someone who's clearly not that interested in resolving customers problems.
Sooner my contracts over the better. Least my non fibre broadband was reliable
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2023-08-14
- Comments
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For installation, they give a 5 hour window for their technicians to come round that you can't specify a more specific time within. If you, like me, do things with your day, you might be busy at some points during a working (!) day. I was out on a business call and didn't pick up the technicians call & I live alone. They've charged me £25 for this and now I'm wasting my time with automated phone mazes. Their automated phones say "all information is online" and link you to unhelpful websites before hanging up on you. When you do finally get through to customer service, they give misinformation and are completely ineffective, too, sending you from one impotent "helper" to another. Wasted about 2 hours so far with a new installation date 8 days into the future, when I needed it today. Overall just hope you never need to contact anyone if you have something go wrong with your broadband.
- Location
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