4,684 Customer Reviews over 118 pages
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2015-01-10
- Comments
-
Broadband OK.Every thing else appalling. New contract on 11/11/14 but couldn't get phone working. Still waiting for an engineer but being charged for phone! Also, charged fu'll price for bundle as discount only applies when take phone. They can't get phone to work so charging me full price! Also charged me installation fee despite being free for my deal. Refund promised 4 weeks ago but not yet received. Aweful customer service. Avoid at all costs.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-01-28
- Comments
-
I've never had so many problems
I thought sky was unreliable but virgin are a disgrace
1. the Internet and tv drop out at any moment but when phoned I'm given a recorded message about updating services
2. The bill fluctuates but when I questioned it I was told by some stroppy little gimp it's because of the calls I make but keep in mind I don't make calls it's primarily for incoming apart from phoning virgin to question what they are doing.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-11-17
- Comments
-
Just installed vip TV package & broadband. Within 2 hours I am face with no Internet & limited tv chanels. Contact virgin via 150 transfered to a technical who ask me to turn the box off for 2 minutes.carried some checks after turning on TV no changes to chanels. Suggest engineer visit 5 day wait, transfer to broadband department they suggested an engineer visit 5 day's. Request to speak to manager I was told there no managers available. Suggested cancel contract I was put through to customers relations to a smug young man by the name luke somewhere in Wales who wasn't interested in dealing with my problem. Rang 150 customers relations ask for a manager told all managers were in meetings. Told that he would contact installation team regional manager who will in turn contact me ASAP. I am still waiting. Looks like a good Advert for both SKY And BT.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-03-15
- Comments
-
The worst internet provider I've ever used.
I moved into a house 3 months ago, after leaving my job to work online. I rely on my internet for my income.
Internet constantly drops out. And I've gone days without any service. For the privilege I have to wait 30 minutes for someone to answer the phone, to not fix the problem. And still charge me.
I wish I could do the same to my customers and sleep at night.
I've been connected to my neighbors (SKY) for 3 days on and off to get my work done.
Without them, I would literally not be able to pay my mortgage.
Absolute joke.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-02-14
- Comments
-
ABSOLUTELY AWFUL virgin media have my blood boiling absolutely awful over priced and just terrible with all of there services. Do not ever go to virgin sky is so much better
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-12-15
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2019-03-03
- Comments
-
I've made many complaints by phone and the problem is still unresolved.
My contract states that I should pay £27 a month.
Their system charges me £47 a month every month. I've been told 3 times that it is resolved and it will never charge me £47 a month again but it charges.
The only company on the market that clearly steals your money.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-11-17
- Comments
-
Just installed vip TV package & broadband. Within 2 hours I am face with no Internet & limited tv chanels. Contact virgin via 150 transfered to a technical who ask me to turn the box off for 2 minutes.carried some checks after turning on TV no changes to chanels. Suggest engineer visit 5 day wait, transfer to broadband department they suggested an engineer visit 5 day's. Request to speak to manager I was told there no managers available. Suggested cancel contract I was put through to customers relations to a smug young man by the name luke somewhere in Wales who wasn't interested in dealing with my problem. Rang 150 customers relations ask for a manager told all managers were in meetings. Told that he would contact installation team regional manager who will in turn contact me ASAP. I am still waiting. Looks like a good Advert for both SKY And BT.
- Location
-
- Location
- birmingham
- Reviewing
- Virgin Media
- Date
- 2014-11-26
- Comments
-
I have been a customer of virgin media for 14 years. and reading some of the reviews were shocking I have been really pleased with there service. broadband speed fantastic satisfaction all round. any problems sorted within the same day.all my family are with virgin media and we would not change to anyone else.
- Location
-
- Location
- birmingham
- Reviewing
- Virgin Media
- Date
- 2015-04-24
- Comments
-
UK'S worst broadband service. unqualified technical, sales team and order managers. Killed my 35 precious days for a new connection but say in the end there is no connection available for your area.
very worst services. Avoid.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-09-10
- Comments
-
Been receiving impartial service for well over 4 months.The customer service were challenging everything I was saying, yet they were speaking a load of bs.I requested an engineer out witch they ignored, I'll defo be getting disconnected soon as I line something up with sky or talk talk.As a person that uses internet pretty much all the time it's unacceptable.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2020-12-14
- Comments
-
i have been using virgin media broadband and i got speed 213 Mbps wich I spouse to get minimum 50%wich is 100mbps even I don't get this I'm getting maximum 58 Mbps can't wait until my contract is finished sad with virgin medias service
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-08-12
- Comments
-
I am disgusted in this so called service. Never get anyone English on the phone, always on hold for god knows how long and the problems never get resolved.
I have not signed a contract with this company and I want to cancel as I'm moving back to my mom's who already has virgin so there's no point having it there. They told me I cannot cancel even though I haven't signed a contract. They then said I'd have to pay a cancellation fee of £240 if I want to cancel completely. A one off payment of £20 to move the account to myour mom's and if I want the phone line didisconnected as my mom has a phone line it will be a one off fee of £62!!!!! And to top it all off my mom got a letter on behalf of my account saying when I move there my bill cost will be increased!!!! Wtf is wrong with you people? I have no money as I recently lost my job hence why I wish to cancel. So in a sense I'm going back to my mom's to pay for the phone line, Internet and TV box for what? The only thing I can use there is the TV box as it's the only thing my mom doesn't have. She already has Internet and a phone line. So they're being paid twice by the same house hold. Scamming bastards. Don't give a crap about your circumstances or the fact you haven't signed a effing contract. If rather burn my money and get black listed than pay this pathetic excuse of a company. I'm overly stressed with the outcome. I've had no sympathy and no one on the phones has attempted to help me, they were only interested in getting my money (which I don't have)! AVOID AT ALL COSTS! DO NOT PUT YOURSELF THROUGH THE STRESS OF THIS GARBAGE BAG OF A COMPANY!!!!!!! THEIVES!!!!!!
- Location
-
- Location
- birmingham
- Reviewing
- Virgin Media
- Date
- 2018-01-13
- Comments
-
hello there.
so my name is sandro mackay and I have been a virgin loyal customer for around 9 years. during these years the only letters I received where only to tell me that my bill was going up, which honeslty I always accepted. but just last week I decided to make a research about other providers and what they are offering. comes up that the money I was paying monthly which is 58 pounds a month, sky could give me same deal for 30 pounds. so considering the price, considering also that in 9 years a never received a discount of no sort and the broadband compared to 3 years a go is awful, I decided to change. but the most shocking was today. when I called virgin to let them know that I am cancelling, first of all they left me 30 minutes waiting on the line until I got assistance,and than to add insult to injury a girl named SOPHIE the only thing she cared about is to cancel my contract asap rather than asking why after 9 years I am leaving. the most shocking customer service and I really hope you do something cause she is there just there to get paid here wage. I am very sorry that I had to meet such a rubbish customer service . well done sophie
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-01-29
- Comments
-
Having placed an order for 100Mbswith Virgin Media in November 2015, two attempts were made to install the service. But, on both occasions, the cable in the road had not been puti in! It seems Virgin's internal communications are non existent! As for customer service? No one has ever called me to apologise, and I am always required to call them!
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2015-12-13
- Comments
-
I was with Virgin Media for the past 10 years, paying by direct debit on a monthly basis without fail.
Recently, they posted a promotion for new customers offering the same package as mine at 35% less. Despite my call to the customer retention department, they still wouldn’t offer me lower cost.
If a Virgin Media does not appreciate its loyal customers it’s time to avoid them which is why I left. Virgin Media should know that it’s easy to temp new customer with Special Christmas packages, but loyalty from your existing customers has to be earned.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2019-06-28
- Comments
-
Worst nightmare ever interned braking down 40% of all contract length customer service just give you false promises and hopes always mistakes and overcharged.
Feeling like not a appreciated customer but beggar
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-06-19
- Comments
-
Been with Virgin before and ha no problems. Moved in January and since they I had no WIFI. No matter how many times I contacted them nothing was resolved. Not to mention that you loose half a day with them.
Today, one representative agreed that I have no WIFI services and told me he will send WiFi pod free of charge. Later I received my invoice increased. I will not accept them when they come.
I called again to ask and, because I’ve been waiting for so long for them to fix I recorded everything . When the lady representative answer she was adamant that the phone call will be finish as she does not give consent.
I think that Virgie media is a joke. Obviously management does not have a clue of what is happening in their company and middle ma agent seems that doesn’t care.
I already took this personal and started the necessary steps to resolve my issue with them. However, I would like to advise people as I would have liked to be , not to go ahead with this provider. It will be a loss of money and gained stress.
The internet is full of negative comments about them and I wish I had a brain and search before agreeing a contract with them.
In addition, they are asking me for 240£ if I want to end the contract with them, even thought I did not benefit fully from their services.
I don’t want you to be convinced of what I am writing here. I want you to read people’s reviews regarding their services and then you will be 100% convinced.
Thank you !
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-02-07
- Comments
-
Had nonstop issues with virgin promise this promise that. Endless phonecalls of frustration and no outcome. Ive canceld in the end and now my internets gone down from 60/100mb to 3mb in the 30day notice
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2014-12-22
- Comments
-
What a diabolical company, I have had nothing but problems with their service from day one. First i was on the wrong package, had to pay to change over. then I did not recieve my bill via the e-mail so my services will be suspended untill I pay and I will be charged a connection fee. what rubish you try and speak to a manager and some woman with an accent I cannot understand or Identify says she is the best person I can speak to... God help me...
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-07-11
- Comments
-
Never in a million years will i be coming back to this company. The only virgin here is richard branson . A virgin at running a media providing company. Biggest joke ever. Coming up to 2months now still no installation. My childrens education has sufferred and have no landline so my alarm system isnt connected leaving me and my family insecure. They dont even take your complaint seriously. If only i could report this. Bang outta order.
- Location
-
- Location
- birmingham
- Reviewing
- Virgin Media
- Date
- 2016-06-29
- Comments
-
worse ever customer service, they are masters to leave you on hold for hours.... useless ever customer service
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-06-09
- Comments
-
Virgin media is total a fraud and I have been told by virgin media that they do only soft search on your credit history. But they did hard search on my credit history and damaged my score. Also complained but after 10 days contacted again and been told there's no complain on their system, second time complaint and beed promised I will receive the reference number through the post email but never received so I'm thinking to take a legal action against the virgin media.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-08-10
- Comments
-
Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-08-10
- Comments
-
Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-03-28
- Comments
-
DONT TAKE A CONTRACT WITH THESE THEIF’S/SCAMMERS ALWAYS STEALING EXTRA MONEY FROM YOUR ACCOUNT AND THE MOST UNHELPFUL CUSTOMER SERVICE, CANT WAIT FOR MY CONTRACT TO FINISH AVOID AVOID AVOID!!!!
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-12-21
- Comments
-
Virgin media had made contract with for £29 a month for one year and for no reason they increase my bill. I will change to different provider asap. I would rate them 0 because of that. Better to get any other provider but no virgin media. They don't care for their customers
.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-09-06
- Comments
-
singed up in 22 May and today is 6th September 2016 and I'm still waiting for my broadband to be setup. customer service soo rude. if you have any option avoid virgin.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2019-11-08
- Comments
-
Total rubbish service and very belligerent call centre. I may have said the ‘f’ word once and that’s not good/was called out in the style of “this is being recorded so I shall hang up now”... Grand, get on with it. If your service is so poor that I’ve been on the phone for nearly two hours I think I’m allowed a little profanity.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-09-28
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2020-05-26
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-08-12
- Comments
-
5/8 box installed- technician went outside to check signal 'bad news' you need a repull ... Nightmare begins . He took all the equipment away , otherwise I'd have to pay from that day!
12/8 technician turns up 9am and didn't know anything about repull . He out the box in and two construction men turn up to lay cables . I had 8-1 slit they promise a 4th chap would come the same day to do the repull .
I rand virgin 5 TIMES that day , and been robbed off by advisors India and lied too to get me off the phone .
Outcome - no service . Call 5 established that manager will call me tomorrow as repull has been rescheduled for 21st August!!!! What a joke this company is .
Don't be drawn in by flashy adverts or prices as their service is very very bad , infact one of the. Worst I've ever experienced . 5th call today lady an hour and I've put in a complaint that could take 28days for a reposnse ! Shocking .
Very person from virgin has lied or fobbed me off , wish I'd stick to BT
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-01-04
- Comments
-
I have signed up to 100mbps broadband but it struggles to meet 50mbps or a number of occasions and no customer service/follow up at all.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2019-01-06
- Comments
-
Virgin media have lost the plot and keep raising prices for lesser service. You pay Virgin more than SKY for less channels and phone yet Virgin every 6 months raise prices and then when u renew increase again. WELL GOODBYE..AND THANK YOU SKY.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2019-12-12
- Comments
-
Been a Virgin customer for 16months and subscribed to and been paying for 350mb broadband and tel line. In 16months I have yet to experience a single week where the broadband is actually what virgin promised to deliver and what actually I pay for!!!! ie anywhere near the 350mb, instead I have Ookla tests (approx 70-100 recorded test) on my phone for the last 12months and they consistently show broadband speeds of around 30-70mb!!!! I have rang up
Virgin customer services on at least 10-12 separate occasions comparing about the lack of service and after 4 engineer visits and 9 months the problem is still there and yet to be resolved!!! Engineers acknowledge problem but make small fixes and leave and problem literally returns as soon as engineer leaves! Last engineer could not even get speeds of 100mb!!
No offer to recompense loss of service and to date continue to charge me full price for the service eventhough they completely failed to deliver the service promised! Cannot even offer a date where problem will be resolved!!!
I cannot wait for any other provider to offer these speeds as I will switch instantly and never return to Virgin.
I would strongly advise anyone looking at Virgin as a supplier to avoid this company and disgraceful service and look elsewhere!
Terrible unprofessional company that don’t even have an email address for customers to make any complaints or feedback!!!
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-08-11
- Comments
-
Changed from Plusnet because Internet kept dropping getting the same problem with Virgin.
- Location
-
- Location
- Birmingham uk
- Reviewing
- Virgin Media
- Date
- 2017-06-15
- Location
-
- Location
- Birmingham, UK
- Reviewing
- Virgin Media
- Date
- 2022-08-22
- Location
-
- Location
- Birmingham, West Midlands
- Reviewing
- Virgin Media
- Date
- 2019-11-09
- Comments
-
Please, please, please for your sanity and peace of mind, don't go to this company for your home phone, broadband or any other service(s).
Listening & "hearing" you as the customer is not a privilege you can rely on when liaising with this company.
You'll get more from watching paint dry or picking yer nose, the choice is yours!!
- Location
-
- Location
- Bishop's Stortford
- Reviewing
- Virgin Media
- Date
- 2021-07-19
- Comments
-
Appalling. Called to say I was leaving on a specific date and was cut off early. Every time I contacted customer services, I was misdirected and / or cut off. The complaints procedure is a joke and a thoroughly unpleasant experience all round. I will certainly not be returning, nor would I encourage anyone else to sign up with VM.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.