TrueSpeed Broadband Buyers Guide

An ultrafast full fibre broadband provider based in the South West

  • Full fibre broadband with speeds up to 900Mb
  • Symmetric broadband, upload matches download speeds
  • Truly unlimited downloads
  • Call packages available

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TrueSpeed 80
£29.99 per month
18 month contract

No upfront cost

  • 80Mb average download & upload speeds
  • Truly unlimited usage
  • £30 Amazon Voucher
  • Specialist routers included
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

TrueSpeed 350
£49.99 per month
18 month contract

No upfront cost

  • 350Mb average download & upload speeds!
  • Truly unlimited usage
  • £50 gift voucher!
  • Specialist routers included
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

TrueSpeed 900
£69.99 per month
18 month contract

No upfront cost

  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • £70 gift voucher!
  • Specialist routers included
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Details last checked on 2021-08-31

Reasons to choose TrueSpeed

  • Fast full fibre - speeds up to 900Mb available
  • Fast upload speeds - the symmetric service means uploads are as fast as downloads
  • Covers rural areas - TrueSpeed broadband is available in some rural communities in the South West
  • Completely unlimited downloads - download and stream as much as you like
  • No line rental - you don't need a BT phone line to get TrueSpeed
  • Phone plans available - you can sign up to cheap calls over a VoIP service, and can keep your current phone number
  • Free installation and setup - standard installation and setup is free

Possible downsides

  • Very limited coverage - only 200 communities in the South West can get TrueSpeed broadband
  • Needs high community interest to expand to your area - you can register your interest online, but you need 30% of your community to also sign up
  • No frills service - you can't get TV, mobile or any other optional extras
  • VoIP phone service only - the phone service uses VoIP, which means it won't work if there's a power cut or your broadband goes down

Features at a glance

  • Average download and upload speeds of 80Mb, 200Mb, 350Mb, 500Mb and 900Mb

  • 18 month contracts as standard

  • Truly unlimited download allowances

  • Free standard installation, note, as TrueSpeed uses overhead optic fibre cables, a wired router will be installed on the external wall with another WiFi router in the centre of your home. Please see the TrueSpeed site for further details

  • Customer service available Monday - Thursday, 9am to 6:45pm and Friday, 9am to 5pm

  • VoIP call plans available, including cheap landline calls, calls to mobiles, and international calls

3.8 stars
  satisfaction rating based on 83 customer ratings since 2016-06-17. See more TrueSpeed customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TrueSpeed.

Customer Ratings Summary

  • Satisfaction
    3.8 stars
  • Customer Service
    4.1 stars
  • Speed
    3.9 stars
  • Reliability
    4 stars

Based on 83 customer ratings since 2016-06-17

Add your own review of TrueSpeed

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Terrible company , terrible service and diabolical communication !! Proceed at your own risk !! We ordered , given a install date 4 weeks in advance then on install day they decided that the pole in the village was over crowded so I was told to use another provider !!! Gets better , i asked how I could complain they said go on line !!!!! Bearing in mind they didn’t connect us ! My advice is use gigaclear or even bt but stay away from this shower ! They still haven’t returned my calls or emailed a decent reason so I have reported them to ofcom and written to our mp as I strongly believe this company should not be receiving government subsidies to fit in rural areas as they are not fit for purpose
  • Satisfaction
    1 star
  • Customer Service
    1 star
Somerset TrueSpeed  
Unbelievably poor billing service. Zero stars for customer support. Recommend stay well away from this provider
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Newton St Loe TrueSpeed  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop with a picture of fast city lights on the screen

Is it time to upgrade to ultrafast broadband?

Posted by Andy Betts on in FeaturesTrueSpeedSkyEEVirgin MediaVodafoneCommunity FibreGigaclear

With the upgrade to our broadband infrastructure being accelerated, ultrafast broadband is becoming more accessible with each passing day.

So you might now be wondering, is it time to upgrade to a faster deal? But what exactly do you get, and what are the benefits to ultrafast broadband? Let's take a look.

What is ultrafast broadband?

Anything with a download speed over 100Mb can be classified as ultrafast.

There are a lot of different technologies that are able to deliver these faster speeds, including upgraded street cabinets that use the G.fast technology, Virgin Media's cable and fibre network, and the growing number of full fibre, or fibre-to-the-home, services that are being rolled out across the country.

Coverage is still quite patchy, but a majority of UK homes can get an ultrafast service from at least one provider, with as many as 59% able to get speeds of at least 300Mb.

Do you need ultrafast broadband?

While faster is very much better, the normal fibre broadband connections that most of us still use are extremely capable.

A 67Mb connection is good enough to allow you watch Netflix or Amazon Prime in 4K, and can download a 1GB file in just a touch over two minutes. You shouldn't experience too much in the way of problems, even with a fairly busy household.

But remember, your available bandwidth is divided between all the devices connected to your network. The more devices you add, the more likely you are to experience slowdowns on some of your tasks - your videos drop to a lower resolution, your downloads take longer, and so on. Ultrafast broadband reduces the chances of this happening, and the faster your connection, the less likely it gets. It allows you to connect more devices, and more people, without putting any limits on what they can do.

So while you might not have a desperate need for ultrafast, right now, there are lots of good reasons why it will benefit you.

  • Your browsing in general will speed up. You'll notice it especially with complex web apps like Google Docs, or photo heavy sites. You get a shorter ping rate, too, which means better online gaming.
  • You will experience much faster downloads. This isn't just files you're actively downloading on your laptop, but other things like those Windows 10 updates that happen in the background, video game downloads, and even Ultra HD movies you load on your Sky Q box. For reference, a 5GB file will take over 10 minutes to download on a 67Mb connection, and just 42 seconds with gigabit broadband.
  • Along with faster downloads, you also get much faster uploads. Full fibre broadband is symmetric, which means the upload and download speeds are the same. If you work from home, especially, this could be a huge benefit.
  • Ultrafast broadband is future-proof. Internet use on the Openreach network, which covers most UK broadband suppliers, more than doubled throughout 2020. Yes, it was driven in part by lockdown, but it was also the continuation of a long established trend that's unlikely to change any time soon.
  • In some cases, ultrafast broadband might also be your best option. Lots of rural areas, as well as new build homes, have frankly terrible options when it comes to fibre-to-the-cabinet broadband - and some don't have it at all. But full fibre is independent of the old copper-based network, so you might increasingly find that it's your best, and maybe, only choice.

Can you get ultrafast broadband?

The provider with the widest ultrafast broadband coverage throughout the country is Virgin Media. They're available to approaching two-thirds of the UK and they offer speeds up to an average 630Mb. Vodafone, EE and Sky are among the other big providers that can offer ultrafast broadband at varying speeds.

There's also a big growth in the number of specialist full fibre providers, some focussing on specific regions. These include Community Fibre in parts of London and TrueSpeed in the South West, while Gigaclear target rural areas in 22 counties across the Midlands and south of England. Coverage is improving all the time, as are the range of options available to everyone.

Are you ready to upgrade to ultrafast broadband? Use our postcode checker to find out if it's available in your street already.

Comments

Fibre wires in a cabinet

More than one in five homes can now get full fibre broadband

Posted by Andy Betts on in NewsGigaclearVirgin MediaTrueSpeed

UK broadband is getting faster. The average download speeds broadband-using Brits are getting has risen by a quarter over the last year, while more than one in five of us can now access a full fibre connection.

Those are the big findings in new research from Ofcom, which also shows that gigabit-capable broadband is now available across well over a third of the country - and it has grown by nearly 40% in just three months.

The spring update to the industry watchdog's Connected Nations study has shown how rapidly the UK's ultrafast broadband infrastructure is developing.

As of January this year, nearly 11 million homes - some 37% - were able to access a gigabit-capable service. That's up from 7.9 million last September. This change was driven largely by a major upgrade to Virgin Media's cable network, which brought these faster speeds to an extra 2.8 million homes.

Full fibre coverage is now up to 21% - nearly six million homes - with the growth coming from the larger infrastructure operators such as the BT-owned Openreach, as well as smaller, more targeted local providers like Gigaclear and TrueSpeed.

The picture is also improving for people outside of these coverage areas. Ultrafast broadband, which Ofcom define as having download speeds above 300Mb, is now available to 17.7 million homes (61%), while 96% of the country is able to get an internet connection of at least 30Mb.

Access to full fibre May 2020 September 2020 January 2021
UK 14% 18% 21%
England 13% 16% 19%
Northern Ireland 49% 56% 63%
Scotland 13% 17% 20%
Wales 15% 19% 21%
Access to gigabit-capable services September 2020 January 2021
UK 27% 37%
England 25% 36%
Northern Ireland 56% 69%
Scotland 42% 44%
Wales 19% 28%

However, there are still some areas that are poorly served, with 650,000 homes unable to get a fixed line internet connection with download speeds of at least 10Mb. That's a little over two percent overall, with Northern Ireland having the highest proportion of underserved homes. Some of these homes may have access to alternative broadband services.

Access to 10Mb services May 2020 September 2020 January 2021
UK 98% 98% 98%
England 99% 99% 99%
Northern Ireland 94% 94% 94%
Scotland 97% 97% 97%
Wales 97% 97% 97%

In separate research, Ofcom also found that the average download speed users of fixed home broadband were getting in November 2020 was 80Mb - a massive increase of 25% compared to the year before. Upload speeds - essential for gaming, video calling and working from home - fared even better, rising by over 50% to an average 21.6Mb. The changes were largely the result of increased availability of ultrafast broadband packages, and happened in spite of the lockdown that caused a massive spike in the amount of bandwidth we all used.

The Government's aim is to roll out gigabit-capable broadband nationwide over the next few years. BT recently confirmed their intention to invest £12 billion into the plan, while the Government also announced the first part of their spending to cover harder to reach rural areas.

Are you ready to upgrade to a faster internet service? Our postcode checker will show you if gigabit-capable broadband is available where you live. Just enter your details and we'll take care of the rest!

Comments

TrueSpeed Broadband Buyers Guide - Is TrueSpeed right for you?

Can I get TrueSpeed broadband?

TrueSpeed are a full fibre-to-the-home provider based in the South West.

They've rolled out their network to over 200 communities, including many small towns and rural areas. They're looking to expand their network further throughout the region, with Bath among the places on their list.

Use our postcode checker to see if TrueSpeed is already available where you live.

In all likelihood you won't be able to get TrueSpeed right now. However, it is a demand-led service, so if you're in the region and there's enough interest within your local community you may be able to get it installed.

Here's how it works. First, you register your interest on the TrueSpeed website, and encourage the rest of your community to do the same. When enough people have come on board - with no commitment at this stage - TrueSpeed will arrange a Q&A event in your area, after which you can all start signing up. Once the community target has been reached - 30% of the local population - they'll begin building the network. From this point, you could be up and running six months later. You can sign up even if you're still in contract with another provider, and you won't be connected until that deal ends. The costs of building the network are covered by the government's Broadband Delivery UK Scheme.

TrueSpeed are a civic-minded company that also provide free broadband to local schools and community hubs in the South West region.

What packages are available?

TrueSpeed offer three full fibre packages with speeds that will suit everyone's needs.

The service is symmetric, which means that the upload speeds match the download speeds. The deals you can choose from are:

  • TrueSpeed 80 - the basic plan with 80Mb upload and download speeds, and one phone line
  • TrueSpeed 350 - 350Mb upload and download speeds, and one phone line
  • TrueSpeed 900 - the high-end gigabit service, with 900Mb upload and download speeds, and two phone lines

All the deals are fully unlimited, so you can download or stream as much as you like. They're on 18 month contracts, with free installation.

The phone service you get with each plan is a VOIP service, where your calls are made over the internet. This means that it won't work in a power cut - you won't even be able to contact the emergency services. You can port your existing number if you want to keep it, and you can also add a range of call plans for as little as £2.99 a month:

  • UK evenings and weekends unlimited - unlimited calls to UK landlines on evenings after 7pm and weekends
  • Anytime UK unlimited - unlimited calls to UK landlines and 0845/0870 numbers any time

When you take one of the above plans you can also add one or more of these three bolt-ons for an extra £4.99 to £9.99 each:

  • Mobile 250 - 250 minutes of calls to UK mobile numbers each month
  • Mobile 750 - 750 minutes of calls to UK mobile numbers each month
  • International 750 - 750 minutes of calls to 40 destinations worldwide

Which package should I choose?

The three TrueSpeed broadband plans give great speed options for all levels of user.

TrueSpeed describe their TrueSpeed 80 as being for light internet use and individual users. It can handle a lot more than that - it's faster than the majority of fibre packages in the UK. Most fibre-to-the-cabinet services average download speeds of around 67Mb, with upload speeds only around of what this TrueSpeed deal offers.

TrueSpeed 350 is a big upgrade over what you can get from most providers and is ideal for a large family with heavy internet use, including lots of streaming and video game downloading. Upload speeds are good too, so it could be a good choice for anyone working from home.

TrueSpeed 900 is more expensive and a lot faster. Most households won't yet need that kind of bandwidth, although our internet use is not going down so it does provide a good level of future proofing over the course of the 18 month contract. Given the price difference, don't feel compelled to buy the faster service simply because it is better. Weigh up how much your household uses the internet at any one time, and pick the speed that best fits your needs.

Like all full fibre providers, the TrueSpeed installation process is more hands-on than it is for a normal fibre service. You need an engineer to do it, and they'll need to drill a few holes and connect some cables. Installation takes 90 minutes. The TrueSpeed router also needs to be wall-mounted, so think in advance where you want it. This can also have implications for the Wi-Fi signal throughout your home - especially if you have a large house - so have a chat with TrueSpeed's support team if you have any concerns.

Points to consider before you choose

  • Do you need ultrafast downloads?
  • Do you need ultrafast uploads?
  • Are you in a TrueSpeed coverage area?
  • Do you have Wi-Fi coverage problems in your home?
  • Do you need a traditional landline?

Compare all TrueSpeed broadband packages

What do I get when I sign up?

It's good to know exactly what you get before you sign up. In the case of TrueSpeed, it's a pretty no-frills service as far as extras are concerned.

  • Router - TrueSpeed will install their wireless router during the setup process. It gets fixed to a wall, so you won't be able to move it to a new location easily, or swap it out for your own model.
  • Free tech support - Support is available by phone 9am to 6.45pm Monday to Thursday, and 9am to 5pm on Friday. Email support is also available, and you can arrange for them to contact by phone or email as well.
  • VoIP phone line - You don't need a BT phone line to get TrueSpeed broadband. You do get a VoIP line, though, so you can still make calls from your home phone if you want to.
  • Free installation - Standard installation, where you don't need any special considerations, is free. TrueSpeed install cables on existing telegraph poles where possible, so they might not even need to dig up your road.

What are the benefits of TrueSpeed?

Here are some of the best reasons to choose TrueSpeed as your next broadband supplier.

  • It's very fast - If you need gigabit broadband, you can get it. Even the basic TrueSpeed 80 package is faster than most broadband deals.
  • Great upload speeds - As a symmetric service, your upload speeds are just as fast as your downloads.
  • Full free tech support - Free customer support is ready to get your service up and running, and tackle any problems you might have.
  • Keep your phone number - You can't hold onto your landline but you can keep your phone number and have it ported to your VoIP service.
  • Good early ratings - Although TrueSpeed are still a new company, early ratings from our users suggest they're doing pretty well.

What are the drawbacks of TrueSpeed?

Nothing's ever perfect, so what are some of the possible downsides to choosing TrueSpeed?

  • Very limited coverage - It's only available in around 200 small towns and rural communities in the South West.
  • Demand-led service - Although you can register your interest if they're not in your area, you'll need to get 30% of your community to sign up before they'll begin installation.
  • More difficult to install - You'll need to be available for 90 minutes while an engineer installs and sets up your service.
  • Router fixed in place - The TrueSpeed router needs to be fixed to a wall in your house, so you can't move it around if you want to.
  • No short contracts - All the packages come with 18 month contracts.
  • No weekend support - Tech support isn't available at weekends.
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