TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars

Based on 10326 customer ratings since 2018-05-22 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5363 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Stay away if possible...
From the first day of installation(26/03/19), the performance was poor and keep ringing talk talk to discuss, Every day the executives comes with different options and finally send another router. Over the phone they offered half price on bill for first month for the inconvenience, but they taken the discounted bill(First Bill)on 12/04/19 and set that day as the billing date.
In other way it was a false promise as i paid the half bill for two weeks..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Exeter TalkTalk  
1- No UK customer service: the representatives have poor and often confused English, whether Chat online or telephone.
2- Unreliable broadband: I paid for 35MB and received 22MB, sometimes dropping to 6MB. I was told it was my internal wiring. I changed to SSE 35MB and constantly get 33MB.
3- The all inclusive phone calls do not include 0845 or 0870 numbers.
4- The overcharged me for the billing.
5- At the end of their contract they still wanted their old cheap router back (they did send me a stamped addressed envelope though).

I will never go back to them again. It is cheap and nasty, more nasty than cheap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
Disgraceful customer service, liars or incompetent. Their poor English makes communication very difficult but they let me down over reconnection date, delivery of router and when I tried to make a complaint, disconnected.
northamptonshire TalkTalk  
Insufficient band width to watch BBC iplayer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
West Molesey TalkTalk  
joined talktalk on an 18 month contract 6 months ago worst service ever do not be tempted to join unless your hub is in the same room as your devices its useless
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Package price
0.5 out of 5
Customer service
0.5 out of 5
Broadband speed
2 out of 5
Overall satisfaction
0.5 out of 5
DO NOT USE TALK TALK UNDER ANY CIRCUMSTANCES. When my account was due for renewal, I tried phoning, emailing, tried to find their chat online but just got write to such and such address or phone. Eventually got through and spoke to a man and I could not understand a word he said, I asked to be put through to a manager several times and was ignored and he persisted to speak fast despite my repeatedly saying I could not understand him. The upshot was I said I would stop my standing order. After weeks and hours on the phone repeating the same thing I was cut off broadband and phone. The only number I could get was to pay Talk Talk's outrageous bill. Today they are now trying to charge me for the time they cut me off, and the lady said they could bill me up until 2020. I said they could not bill me for services they had cut me off from and we had no contract and I have made other arrangements. I have reserved my position against them and said if they tried to enforce a contract which did not exist I would counterclaim and that they can now only contact me in writing etc. AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fairlight TalkTalk  
Told talk talk twice in the phone call I couldn’t afford to pay it and they could cut me off, so now they’ve taken £67 on my daughters money, and then use the systems are down as an excuse but called back for a different reason and the system if perfectly fine hmm... told them they were stealing my daughters money and they needed to put it back, they said call back in 3 hours!!! As if I don’t have things to do!! Terrible talktalk, will never recommend you to anyone!! Your theifes and I will make sure everybody cancels there talktalk connection and goes better!!! Your **** little theiviving *****
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Not good at all I signed up for fast internet and gess what it’s very slow so I will be leaving and I will pay the cancellation fee to leve talk talk are not Reliable go somewhere else for your internet
  • Satisfaction
    1 star
  • Speed
    1 star
Stoke on Trent TalkTalk  
Loyalty could ts for nothing. New customers get new wifi hub for free where us older loyal customers have to pay. I upgraded to fast fibre and expected to be given the new wifi hub as a new fast fibre upgrade member. No chance ! When I asked for one they said I would have to pay. Shocking service.
Hawick TalkTalk  
As is common when you have a problem you have to converse with someone from another continent and it is often difficult to understand them.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
glasgow TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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