7,005 Customer Reviews over 701 pages
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-12-22
- Comments
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By pass this company they installed wifi but never reconnected my phone so cost me £3000
So I will take talk talk to court to recover monies and change providers.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2023-12-18
- Comments
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I've been with TalkTalk far too long. A submitted a Trustpilot Review last year speaking of their abject failures at Customer Service and their promises that they simply don't keep. Try to resign and they give you a 'Credit' and a new contract that merely locks you into them again. I copied and paste my complaints from last year and TalkTalk copied and pasted their same derisory reply.
Stinking, odious Company.
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2023-12-03
- Comments
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Terrible customer service, can't even understand there accents, also every month my bill was more than I expected even tho I was told I was on a fixed monthly payment amount. Was charged for extras I never got or asked for !!!
- Location
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- Location
- Ashford
- Reviewing
- TalkTalk
- Date
- 2023-11-30
- Comments
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"Please avoid the same mistake I made with Talktalk. They can ruin your experience. After the contract ends, when you leave Talktalk, they might generate a small invoice under the admin heading. If you attempt to pay online, they might block the payment completion. Eventually, they'll involve a recovery company and report to the credit record agency (equifax.co.uk).
I completely terminated my association with Talktalk on May 7th. I ensured that everything was in order and specifically inquired if any further actions were required. They assured me that everything was settled, and I was disconnected. However, just two days later, they generated a minor invoice for an admin fee of £8.72. I tried to pay it promptly due to its small amount but was unable to proceed as they had already partially blocked my Talktalk account.
Subsequently, they engaged a recovery company, and I received a letter. I immediately settled the payment of £25. Despite this, Talktalk reported this incident to the credit records, severely impacting my mortgage application process. I've made numerous calls to Talktalk, but their unhelpful and unfriendly demeanor persists.
While I subscribed to Talktalk for broadband services, I never received the promised broadband speed that I paid for.
In my opinion, Talktalk's business practices lack ethical standards. I strongly urge the financial ombudsman to investigate Talktalk's services to prevent others from becoming victims like myself."
- Location
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- Location
- Poole
- Reviewing
- TalkTalk
- Date
- 2023-11-30
- Comments
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Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk.
To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of:
1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00)
2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment
So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth.
I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way.
So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line.
All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix.
This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.
- Location
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- Location
- Wolverhampton
- Reviewing
- TalkTalk
- Date
- 2023-11-29
- Comments
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Three weeks ago the wire on the outside become frayed hence I have no broadband I've been on the phone nearly every day for a solid two weeks firstly the customer service department are rude and arrogant they don't listen to round in circles and are always seem to be happy in trying to get me to leave TalkTalk anyway I've wasted over four days waiting in for a no show engineer then I get told I'll get a phone call of engineer and I don't then they say engineer has phoned and been whilst I'm waiting at my residence to which my doorcam says otherwise plus my phone records have no record so they also consistently lie and they always apologize and say it's there mistake. I'm still waiting it's three weeks and I still have No broadband ironically they take the bill out of my account for services I have not got. On top of all this the staff consistently got my name wrong even when put right and one lady says her mother has same illness I have that's why she apparently understands and went onto say her mother didn't need broadband which is completely irrelevant very very rude. It's a shame because up until this I was very happy with TalkTalk now I'm not and I may take legal action now especially as I record all calls!!
- Location
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-25
- Comments
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Wont Print Reviews we notice Bad Bad Service Our Engineer has said our speed is Wrong No Reliability All our Problems are With The Provider Talk Talk Poor Poor
- Location
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- Location
- Salisbury
- Reviewing
- TalkTalk
- Date
- 2023-11-23
- Comments
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Wont care dont care attitude towards customers, read technical information from a script and ignore engineers who tell them fault is with talktalk systems,strongly advise if you want broadband for Christmas dont let these MORONS install a full fibre installation.....
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-21
- Comments
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Terrible service. I’ve been with talk talk for over 5 years the house move was a disaster. I did the house move online because it’s so difficult to find a number to do it over the phone. Someone took a day off work to wait in for an engineer only to discover after he didn’t turn up that the move had not even been registered at your end. This resulted in another two week wait for another engineer to come out and another day off work. (Also a month with no internet that we have payed for). I waited in all day for two different engineers to no avail. Far too much time wasted on admin, phone calls (international call centres with very basic English exacerbating frustration) and time off work for me. Would rather pay someone else more money for a better service. Overall a very poor performance.
- Location
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-20
- Comments
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Useless Worst Broadband Such bad Reviews As you say Yes Crawl along with a Snail`s Pace This just isn`t a service
- Location
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