7,010 Customer Reviews over 176 pages
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-03-05
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-04
- Comments
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I've had speed issues with talktalk broadband for the past 2 months. Every time I call the support number one of the following things happen:
1- they can't solve the issue, hence hang the phone up.
2- they say they're a manager and will solve the issue, but they don't at the end.
3- they send a talktalk engineer over, who is more useless that the phone support.
4- they send BTOpenReach engineer, who says nothing is wrong.
5- the above cycle gets repeated two to three times.
6- you want to make a complaint, but then there is no one more senior than the technical manager, hence he reports the complaints on the system and no one will call you back.
7- you get so frustrated that you want to cancel the contract, but they don't allow you.
8 - your contract runs out, then talktalk sales people keep calling you to make sure you sign another 18 months contract with them.
- Location
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- Location
- North Wales
- Reviewing
- TalkTalk
- Date
- 2015-03-04
- Comments
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We regularly lost service and would only act to restore the service after numerous phone calls. On the final episode they had to call a BT engineer out to fix a problem in the exchange, but they charged us £60 as if it was a fault in our house.
Even when presented with evidence they refuse to withdraw the charges.
They are lie and need to be investigated for fraud.
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2015-03-04
- Comments
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Awful customer service. After 3 weeks still not connected. Every time a call Talk Talk they ensure me I will be connected that day, I wont be charged for line rental and will get a call back if I'm not connected. I am paying for line rental I never get connected on the day they say they will and no one ever calls me back.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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Rubbish customer service. They cannot arrange my connection in their system and everyone I speak to seem not to be able to rectify the situation.
Terrible, wish I hadn't gone with them.
- Location
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- Location
- littlehampton
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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awful... i have spent 3 hrs on the phone sorting their mistakes.... useless.
mistakes with billing, loss of service and being on a different contract to what i agreed twice [in 3 months]
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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I am leaving talk talk after 4 months. The broadband speed is ok when it works, but is extremely unreliable. It is a lottery which device in our household will connect to the router. When I contacted talk talks call centre in India they were nothing short of useless and would not send an engineer to my house unless I paid, or send me a replacement router. They are cheap, but I would avoid them at all cost, along with AOL who they own.
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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Ordered my pack end of January. Every week my engineer appointment has been changed without my knowledge. And eventually cancelled as they couldn't be bodered.
If you wanna broadband go anywhere else but talktalk - the worst company Ive ever came across in my life.
- Location
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- Location
- Cumbria
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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The worst company I've ever had to deal with. Customer service... There isn't any. Look elsewhere before ever dealing with these.
- Location
-
- Location
- the moon
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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Awful company. Broadband service is passable but customer service is appalling. It's practically impossible to reach anyone by phone, the only way to get through the automated answer maze is to pretend you are about to leave them (actually, no longer pretend in my case!).
Ever since we have been with them my husband's name is the main one on the account. Even though we have told them repeatedly to include my name and even set up a password to bypass this they still refuse to talk to me. (The whole set up is a joke as in reality I could get any random man to claim down the line that he is my husband and they would talk to him once they hear a male voice).
The whole set up is a joke. I always ring them promising to be calm and collected and always end the call spitting with frustration and with a pounding headache. Looking for a new provider right now.
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2015-03-03
- Comments
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I am waiting to have Talktalk installed and already it's a total farce. I ordered online and the next day by sheer chance I get an email telling me my order is cancelled??
So I call sales who say "yes we have had a number of calls like me yesterday" so we go through it all again, I place the order again and agree on 3rd March install. But 2 days before I get notified its 4th March and I am not on holiday any more.
Just try calling customer services and trying to explain. After 1 hour 10 mins and running through the story 7 times I just give up.
The worse company I have EVER dealt with in my entire life.
- Location
-
- Location
- banbury
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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To cut a long story story stay away and go with BT. Awful all there customer service staff speak off a script. Cannot understand them they made prices up and LIE over the phone. Useless! only thing re motley good was the broadband speed was better then they said. STAY AWAY!
- Location
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- Location
- Brightlingsea
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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AWFUL!This company is by far the worst I have ever dealt within my whole company I have ever dealt with.Not a single good word to say about them - the cowboys of the internet industry. From terrible intermittent connections and speeds - absolutely no chance of online gaming - to the unbelievably bad customer service - "I'll send an inginier(?) who says you have moisture on your contacts!!!" - to automatically re-issuing your contract without ANY WARNING and charging £260 to opt out of their pathetic service! avoid this company - every one in our town now knows this! TALKTALK ARE BAD ON EVERY COUNT!
- Location
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- Location
- East Middlands
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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Absolutely rubbish!
-always freezing or crashing.
-wifi cant handle more than two people at a time.
- customer care was appalling! the man was extremely rude, he kept raising his voice, talking to me like I'm stupid and kept asking the same questions over and over, almost as if he was being paid to keep me on the phone for as long as possible and he was not understandable. In the end I hung up and moved to another company.
Completely would not recommend, they're the worst company I have ever had the displeasure of doing business with.
- Location
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- Location
- Hurstpierpoint, West Sussex
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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Appalling since being taken over by Talk Talk. We have 2 ADSL 2+ connections,one with Talk Talk and the other with BT, both delivered over the same copper multi pair cable. BT is reliable at 18Mb down and 1Mb up. Talk Talk has become so unreliable over last 6 months sometime it's unusable. Speed at best is 13.5Mb and regularly drops to 0.6Mb down YES less than 1Mb!!! . Uplaod isnt worth speaking about its so bad. Customers Services dont follow up on any case, and simply pay lip service on calls. They havent got a clue in terms of solving problem, BT Openreach have been out twice and no faults have been found. There is no escalation process and this is a BUSINESS CONNECTION. We are moving away to another ptrovider and having Infinity installed at 35Mb speed . cant wait !!!
- Location
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- Location
- wigan
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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This is my letter of complaint to TALKTALK!!
On the 21st January we should have changed service providers from Sky to yourselves we had a fee to pay Sky of £20 to leave them and come to you as we were a month early leaving the contract. You assured us that we would be credited with this amount when our account was up and running. Unfortunately for us that was never to happen. An engineer was booked to come out on this day to connect us to your services, consequently Sky cut off their services which left us with no phone and no internet connection. We waited in all day for the engineer to arrive but he did not. On the 22nd January we received a phone call to say an engineer has called but couldn’t gain entry but we had received no call prior to this to say he would be coming a day late so we weren’t in. After numerous phone calls made on a mobile as we now had no phone line and no internet, we were told the next available slot would be 5th February we reluctantly accepted this and got prepared to manage without any services until this date. On the 4th February we received an email about 8pm in the evening to say the appointment had been cancelled. The following day I had to ring you again numerous times and got different stories as to why the appointment had been cancelled. It finally transpires that talktalk did not confirm the appointment with open reach so open reach cancelled.
So now we have had no services for all this time making phone call after phone call using our mobiles. We finally were given another date of the 9th February but by now we had lost all confidence in TalkTalk and really couldn’t be taking more time off work as already we have lost 2 days holidays waiting in for engineers that didn’t turn up. Finally we decided we had made a huge mistake changed from sky and rang them to get reconnected. We were then connected back to sky on the day they gave us but with a reconnection charge of £25.
I can honestly say I have never dealt with a company as bad as TalkTalk nobody knows what’s going on when you ring and you are just given lies and stories to basically get you off the phone. You could give me a bit more faith if you considered some kind of compensation to cover the fees we have been charged, phone calls we have had to make and days off work we have to take, not to mention the stress and and aggravation you have caused us.
I hope to hear from you in due course
- Location
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- Location
- s yorks
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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ive just read the comments on here about talk talk believe me no1 is exaggerating by far the worst company going ,the problem is I cant wright what I would like to as this company nearly caused me to have a heart attack ,if u move home and you are with this company you are going to get very stressed ive spent 20hours on phone ,emails complatiants ect .but what I want to know is why have this company not been closed down? I have more respect for a thief than this company why Cameron don't you do something about this idiots?
- Location
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- Location
- Shoreham
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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I live in rural area get very poor speeds from 4mb to 5.5mb when you contact talk talk all they say is your furthest from your exchange and not much they can do for what im paying i think this is a poor service unfortuanetly i signed up for a new contract so reluctlantley stuck to the contract will not use again.
- Location
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- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
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If I could not put any star rating on there service it would be no stars, no customer service at all the whole side of it is diabolical,would have never gone with this company, treated badly by so called customer service,we are about to move and certainly won't be going back to talk talk
- Location
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- Location
- York
- Reviewing
- TalkTalk
- Date
- 2015-03-01
- Comments
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Do not even go there.They are a nightmare to deal with.
The worst experience of my life and I have been around a long time. Put on hold,handed from one person to another,cut off waiting,having a party so you cannot hear the operator.......Talk Talk have the lot!!!
- Location
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- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2015-03-01
- Comments
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When I ordered the broadband, they pestered and pestered me with emails and messages that I should make sure I had the router ready for the engineer to install. When he arrived, he told me he wasn't supposed to install it and I should do it myself.
When I got going, I found that I had only restricted access to the internet. I complained, and they told me that "Kids Safe" was implemented on my account. I'm considerably in excess of 6 years old. They would not remove it, and gave me long instructions as to how I should do this myself, including changing my internet browser if necessary. I'm really hacked off with them.
- Location
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- Location
- Evesham
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Have Talktalk plus TV and broadband and phone on fibre medium.
You view box excellent. Dit slow starting up but otherwise brilliant. Great picture on HD. Easy set up.
Broadband on medium fibre. Regularly getting speeds of 32mbps. Never get any lag on TV or computer.
Customer service very good.
Aldo have new mobile phone with Talktalk at £2.75 per month. Great service too.
Overall very pleased with Talktalk. Pay £32 a
Month for fibre broadband, landline, youview box, pause rewind and record with new stuff being added all the time. Netflix is now available.
If your not far from BT fibre street cabinet then its fine. Other people have had different experience. Go get it!
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Ordered a package, didnt recive anything at all in 10 days, called up told they couldnt find my address so had cancelled the order from their end did I want to restart it, no I didnt as they had cancelled it without any communication with me, went to BT (cannot fault them and only a few quid more) then out of blue got a txt from bt saying someond was wanting to take over the line and a message from talk talk saying their servics would activate soon, rang them and they said since they could now find my address (since bt had sorted lind out) they had restarted a new order with no permission from me, WORST COMPANY I HAVE EVER DELT WITH dont use them ever
- Location
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- Location
- Girvan
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Quite good service for Broadband and phone
Customer service is unbelievably bad
- Location
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- Location
- Torbay
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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We decided to switch from Virgin Media to TalkTalk due to slow speed and increasing charges with their broadband. Unfortunately TalkTalk, having promised higher speeds, access to i player etc is actually slower and the you view box does not work? The customer service has been very poor in trying to improve the situation. What next?
- Location
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- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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In process of complaining, did not see my renewal reminder notice and have been paying premium line rental charges since October 2015. Told I need to write and include a cheque \ PO for £10 to be sent a copy of the renewal email. They did this last year too and I just wavered it. The company hides behind foreign customer service representatives, lengthy phone waiting times, copious spam mail so that you find it difficult to identify important information.
Will not choose them as a provide again
- Location
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- Location
- Northwich
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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I've subscribe talk talk specially because they have a nice boost for international calls, the internet is not great at all. But so far I didn't have my phone working and if in one month i'll not be able to call I'll make a complaint and finish the contract.
- Location
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- Location
- Thornton
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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I have four TalkTalk email addresses and have been with them for several years. I am now on a monthly rolling contract.
Without me changing any of the settings, the only way I can now receive and send emails from one of the addresses is to use webmail. This means it takes longer to view a message and I This means it takes longer to view the message as I have to keep scrolling down the page. Had a long phone call and finally told it was not a problem of TalkTalk. Have also had a letter explaining what I could do, which I have already done. Later this year I intend changing my ISP so it will be good bye TalkTalk
- Location
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- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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My review is about customer service, I had a representative ring me, most of the time I could not understand a thing she said,about a week later I recieved a package from Talktalk, it was a box containing a device so I could watch films, I never needed this Item as any films I wish to watch I get on Sky, so I put it away unopened in a safe place, I was moving home in mid December2014 so I contacted Talktalk informing them and ending my contract they said I had this box which I had to return, they sent me a return envelope which I duly put it in and took to the Post office, moving on with this Saga Talktalk said they never received it so I would have to pay for it, so back on the phone on a call that lasted 45 mins I was told in no uncertain terms by a supervisor it was my fault that they never recieved it an I would be charged for the item, be careful dealing with Talktalk as they seem to change the rules to suit them.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Location
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- Location
- Stafford
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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Terrible customer service, very difficult to understand and impossible to get a problem sorted quickly. Their system is a maze, they have essentially made it impossible for you to ever speak to the same person twice so you have to explain problems to each person you speak to.
YouView box stopped working after 2 months, and they have refused to fix it because the warranty isn't provided for customers who didn't purchase the box at the start of the contract. What a joke!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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There is a massive issue with their customer service. After many phone calls about our ridiculously slow broadband, a completely useless brightsparks engineer was sent out who basically confirmed that the issue was outside the property and that there was nothing he could do about it. He said that they would get a bt openreach engineer to look at the problem. He said that an engineer would go to the exchange in the next 48-72
hours and that i would get updates by text. That same night the issue was closed and had supposedly been resolved. I'm now having to go through exactly the same process over again with countless line tests etc. because if talktalk book a bt openreach engineer without doing these checks i will be charged for the engineers callout, even if there is a fault.
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
- Location
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- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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Do not touch Talk Talk. I moved house in November, they tried to get an engineer out to connect me who couldmy do it. They arranged another visit for two weeks later, I took a day off work and waited for the engineer who never turned up, I then get a call from talk talk asking why I missed appointment. I told them I didn't, they then said the next date is two weeks time. All through the process I paying loads of money calling them with no one helping and many people putting the phone down on me. I finally get it fixed, I was going to officially complain but they make it such a task couldn't be bothered. Two mothers later I think it's all sorted I am charged for a miss callout which is £50. I call them to explain hoping they would have notes, told by a manger that there is nothing that they can do but will make a complaint in my behalf.
Absolute joke. The worst customer service I've ever received and if I leave them I would.
- Location
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- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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Appalling company. Utilities are generally a pain to deal with...but TalkTalk manage to lower the bar by a mile!
Customer Service - hellish
Quality of connection - terrible
Website - designed to hide info and fail to deliver basic functions
I am now paying them good money to simply leave me alone.
For anyone thinking about using Talktalk...don't. Whatever their special offer rate is..or marketing claims. It is simply not worth it.
- Location
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- Location
- dundee
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
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just had talk talk broadband fitted phoned them up to ask date and how much was going to come out my bank direct debit my package was 18 pound a month wat to hell these robbing cunts took 89 pound out my bank i went crazy stopped my direct debit that is theft told my bank what they have done woman at bank said she going to stop the payment luckely i went in the bank the day they had withdrawn it disgusting company how many more people they doing that to they cannot get away with that please read this and beware do not go with this company
- Location
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- Location
- Co/Durham
- Reviewing
- TalkTalk
- Date
- 2015-02-25
- Comments
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I have been a TalkTalk customer for 6-7 years when they only dealt in broadband and phone. I was very happy with their service and recommended them to all.. unfortunately since the company has branched out I have had nothing but problems with my broadband. I am continuously calling their customer service team just to go through the same rigmarole over & over again, being asked to unscrew electrical sockets should not be advised!!. I am now on my 3rd new rooter, again the rooter was blamed. When I first became a TalkTalk customer there was no such contracts. So when my broadband stopped working after all those years I contacted their customer support team. I was told "it will be your rooter its an old one, I can send you a new one out but you will be charged for it" I then told them not to bother I will go elsewhere, I was so annoyed due to the length of time I had been a loyal customer and the fact that what they were actually implying is that if I wanted to stay with them I had to pay for the privilege!. I was then told "oh no it's ok I can get around it and send you one for nothing I'll just put you on a contact for, I believe to be 12/18 months. I was silly and agreed. But afterwards I thought to myself 'have I just been blackmailed?' If I wanted them to sort out the fault with my broadband I had to agree to a contract! The first rooter they sent only lasted 1 week before I in-counted the same problems connecting to the internet. I again contacted them. An engineer was booked for 3 days later. However I was told if its not their fault I will be charged. Again the new, much faster modern rooter' ( as told by the adviser) was blamed and was I was given my 3rd new rooter. All went well for approximately 6 weeks, after which the same problems occurred. All I want to do now is cancel my contract with TalkTalk and switch to a more competent provider . I Would no longer recommend TalkTalk like I used to and am sorry my daughter took my recommendation who is also having problems.
- Location
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- Location
- Colchester
- Reviewing
- TalkTalk
- Date
- 2015-02-25
- Comments
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Billing enquiry. Sent email, told will get reply within 5 days !! Tried the Chatline - three starts, three cut offs. Tried phoning, asked the same question five times and was given a speech on TV package five times. That was not my query. My love of India has now been exhausted.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.