7,010 Customer Reviews over 176 pages
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- Location
- Stoke on Trent
- Reviewing
- TalkTalk
- Date
- 2019-04-18
- Comments
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Not good at all I signed up for fast internet and gess what it’s very slow so I will be leaving and I will pay the cancellation fee to leve talk talk are not Reliable go somewhere else for your internet
- Location
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- Location
- Stoke on Trent
- Reviewing
- TalkTalk
- Date
- 2017-10-16
- Comments
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Customer service is utter garbage. I have been having problems for over a month, when you call you have to go through the same thing every time, keep telling them its not the line it's the router, some devices work some won't. they wanted me to dismantle my telephone socket to connect the router directly and when I refused they said they would send an engineer and I would be charged! Contract will now be cancelled!!!
- Location
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- Location
- Stoke on Trent
- Reviewing
- TalkTalk
- Date
- 2021-12-04
- Comments
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Never sign up with Talk Talk. They lie to you if you ever get to speak to an agent. I could not get my router to work .. their fault. So I cancelled after spending 5 hours on the phone and chat. They promised full refund now after paying for a month I cannot get my money back. They have terrible customer services .. highly trained in fobbing you off and lying. Talk Talk are just crminals who steal your money. Be warned DO NOT SIGN UP WITH TALK TALK
- Location
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- Location
- Stoke on Trent
- Reviewing
- TalkTalk
- Date
- 2016-10-11
- Location
-
- Location
- Stoke on trent
- Reviewing
- TalkTalk
- Date
- 2017-03-16
- Comments
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Rubish company for change the ownership take my 2 month ..the method pay bill hi take me the last one on 24 February the next hi take me in 16 March..the signal internet rubish is not good for nothing..for upgrade internet I have to pay 65.95£ and now the bill is come in 8 April I have to pay over 2 week not a month ...rubish company to much money for nothing ...stupid company ...
- Location
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- Location
- Stoke on Trent hanley
- Reviewing
- TalkTalk
- Date
- 2018-12-09
- Comments
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Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- TalkTalk
- Date
- 2018-06-28
- Location
-
- Location
- STOKE-ON-TRENT
- Reviewing
- TalkTalk
- Date
- 2018-07-25
- Comments
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arranged engineers visit for 25/07/18did not turn up.phoned talk talk and was told the visit would have to be rearranged.
what a load of crap.Only 3 months left on contract will not be renewing
- Location
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- Location
- Stoke-On-Trent
- Reviewing
- TalkTalk
- Date
- 2017-08-27
- Comments
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We joined talk talk within the last month and it's bin the worst thing I've done in a while, promised 45-75mb of Internet, gave it over a week to settle and we get 11! Yes that's right 11! Also we have had the skysport which has never worked since day one, after phone call and emails and them saying we'll sort it, gave them a week and still no help or any means of fixing the issue. So we come to cancel and it took over 2 hours to get them to cancel after they tried and tried to butter us up with rubus, they even put the phone down when we were been connected to cancellion department. And they tried to charge us even though we were in the first 14 days!
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- TalkTalk
- Date
- 2018-04-02
- Comments
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At first the connection speed was pretty good, sitting at 30Mb/s quite comfortably...as of today it is running at 3Mb/s...get your act together and fix your broadband services!
NOTE: I am on Fibre not a copper connection.
- Location
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- Location
- Stone
- Reviewing
- TalkTalk
- Date
- 2018-07-19
- Comments
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After ordering through curry's talktalk sent me 2 installations dates then when I phones customer service they told me I would have to pay £25 to change the dates..... Mmmmmm (that never happened as they then came back with accepting one date )
The the engineer did turn up as planned and the internet went live as planed - Yet between it going live at 12 noon to 8pm it dropped out rebooting itself no less than 30/50 times.....
Next morning 5am to 7am same thing - dropped out every 10 mins.
Went to cancel at 9am - that took me through to 1.20pm of which they apparently lost my email address therefore could not send me cancellation confirmation (inside the 14 day calling off) and they told me that I would have to pay one month, and pay £75 penalty if I cancelled my direct debit......
I have cancelled and re-scheduled EE.
- Location
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- Location
- stone
- Reviewing
- TalkTalk
- Date
- 2016-11-21
- Comments
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dodgy costumer service,promising everything to keep the costumers,but doing nothing.unexpected extra charges. very unsatisfied.not recomended!!!!
- Location
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- Location
- stonehaven
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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promised £50 voucher on joining never got it complained still never got it on renewal i complained about price offered 30% discount why could they not have offered this before just had an email re returning equipment no packaging labels sent to return equipment absolutely rubbish
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2018-02-11
- Location
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- Location
- STOURBRIDGE
- Reviewing
- TalkTalk
- Date
- 2020-03-21
- Comments
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not great internet is slower than it should be, and goes off quite a lot,how ever on the plus side,when logged in to your account you can do a speed test,and get a breakdown off the results.
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2016-12-05
- Comments
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Broadband disconnects several times an hour, the only help you can get is to call, all the online forms are disabled, the only option for help I get is to upgrade to fibre! renewing 18 month contract.
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2018-02-18
- Comments
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Absolutely disgusting lying pigs who steal money from a family with disabilities.. they say they will give me back my money for taking out my bank account when they where fully aware that I had no services they say that calls are recorded and one manager said I would have my money returned within 7 days now another so called manager calls and say they have no or off of that was said to me so I insisted that they check the calls made to me and listen then oh we don't record the calls oh how convininet then he puts the phone down on me because I called him a lying pig what an absolute idiot.. DO NOT USE TALK TALK THEY ARE A DISGRACE WHO TAKE MONEY FOR NO SERVUCES FROM A SINGLE PARENT WITH CHILDREN WHO HAVE DISABILITIES THEY DON'T CARE ABOUT THE UPSET THEY CAUSE TO THE FAMILIES WITH THEIR POOR SERVICE AND THEFT OF MONEY... DO NOT USE TALK TALK I PROMISE YOU WILL BE DISATIFIED WITH THEIR SERVICES AND LACK OF COMPASSION
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2017-01-03
- Comments
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Been with talk talk for 4 months and had intermittent speed throughout, complained several times to no avail, recently got even worse, so phoned up to complain about the speed, and told I had to pay £66 for a engineer to come and take a look at there bad signal,
If you require reliable broadband, with uk call centres and staff who understand you, I would recommend using a different network
Very disappointed in talk talk
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2016-12-30
- Comments
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miss sell you a broken product impossible to speak to anyone to complain. jokers
- Location
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- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2015-07-06
- Comments
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Was an AOL customer had no problems since 1996, then in May 2015 Talk Talk take over, what a difference continually loosing conection and customer services well is there one get call backs within 48hrs by someone who wants you to remove sockets from the wall and been promised a manager call back but after 4 days nil.
DO NOT CONSIDER THESE AT ALL
- Location
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- Location
- STOURBRIDGE
- Reviewing
- TalkTalk
- Date
- 2019-03-23
- Location
-
- Location
- STOURBRIDGE
- Reviewing
- TalkTalk
- Date
- 2019-03-23
- Comments
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Not the best broad band i've had for service or customer satisfaction
- Location
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- Location
- Stourport-on-Severn
- Reviewing
- TalkTalk
- Date
- 2015-04-15
- Comments
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promised the world but got a third world country.Dont go to these people said i could have movies and sports free then billed me 80 pounds.Tried to resolve it and was told tough luck.Stopped my direct debit so they can take me to court.The company is a sham gone back to sky.Take my advice dont switch they are useless and should have there licence revoked
- Location
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- Location
- Stourport-on-Severn
- Reviewing
- TalkTalk
- Date
- 2015-07-28
- Comments
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Everything about these cowboys are a joke.
76mbps but only getting 10mbps and at peak speeds that make dial up look good. Customer service is the worst i have ever come across, if you want a bit of telephone rage then this might be the company for you...if not stay clear.....they say you get what you pay for....nope you don't get anything but a ever increasing bill and no service for it
- Location
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- Location
- Stowmarket
- Reviewing
- TalkTalk
- Date
- 2013-12-15
- Comments
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The day after I started the contract, the problems began. The internet connection drops about 20 times per day and every time I report it I am asked to monitor the line for 24 hours. It has been 3 months of the same but no one is interested in a permient fix.Furthermore talktalk wants me to pay the cancelation cost if I end the contract and refuse to accept that they are providing a poor service. Worse broadband provider. If you are rural, disregard the cost and stay clear. Literally a black hole of incompetence.
- Location
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- Location
- Stranraer
- Reviewing
- TalkTalk
- Date
- 2016-12-30
- Location
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- Location
- Stratford upon avon
- Reviewing
- TalkTalk
- Date
- 2017-02-01
- Comments
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I am so disgusted and angered by how bad their customer service. Everybody saying the same think, how terrible that call centre is in a foreign land, they simply don't know what they are doing. How can TT get away with this? I'm writing to OFCOM and watchdog. I'm also writing to Dido their CEO.
- Location
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- Location
- Stratford upon avon
- Reviewing
- TalkTalk
- Date
- 2015-07-19
- Comments
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From the day I switched from Sky to Talk Talk, my connection has been very poor and constantly intermittent. I made numerous calls to rectify the issue and was told if an engineer finds a fault then I will be charged. Today I spoke to an tech who said their was nothing wrong with my equipment and the fault was with Talk Talk because they'd set the signal too high?! So it's taken 12 months to find this out... utter rubbish. Finally my 12 months are up and I've cancelled it. I shall never use this service again - be warned.
- Location
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- Location
- Stratford upon Avon
- Reviewing
- TalkTalk
- Date
- 2015-03-10
- Comments
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AWFUL. I can not stress how badly this company have dealt with me. I have tried to upgrade to Fibre. First engineer appt didn't turn up (one day of my time waiting at home for no reason), 2nd appt was cancelled by a text message on the morning of the appt, 3rd appt I was sent an email telling me I had cancelled the order!!! when I phoned up the last time the guy on the phone tells me its a problem with BT and seemed more than happy for me to cancel my contract. no offer to try and improve or resolve the issues. I can not believe they have got this far as a company!
- Location
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- Location
- Stratford-Upon-Avon
- Reviewing
- TalkTalk
- Date
- 2010-05-25
- Location
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- Location
- Street, Somerset
- Reviewing
- TalkTalk
- Date
- 2018-03-20
- Comments
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TALKTALK is full of ****, don't you ever place an order with them. So a week ago I placed an order with them for a fibre optic broadband, I received a confirmation email and all looked good. Then next day they cancelled and they said they don't support fibre optic in y area, they asked me to place a new order, so I spoke to some one and tried to place a new order and he said they do support fibre optic at my area so I placed the order again and now the installation date has been moved forward! then next day again the same thing happens they cancelled my order for the same reason (they don't support fibre optic at my area, which they said twice that they do when I was placing my order). Spoke to them again and they asked me to place a normal broadband which I did again, and after three days of my order they cancelled my THIRD order again stating that the TV failed (thjs time they found another reason) and they asking me to place a new order. I mean seriously if they can't even take an order how this guys going to setup my broadband.
- Location
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- Location
- Stretford, Manchester
- Reviewing
- TalkTalk
- Date
- 2023-02-18
- Comments
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Pathetic Internet service provider
The most pathetic, incompetent internet service provider in the country. Do not sign contracts with them. In order to solve a problem that has arisen, they first say there is no problem, then they say, sorry, there was a problem with your connection due to the problem that occurred in the area you live in. After they had done all the tests Then they said they fixed the problem. I go back and reported that the problem was not solved, and this was carried out for 2 months. when I decided to close my account after 2 months of struggle, they kept me in phone traffic for 6 hours and finally, they accepted close the account. Then they apologized and said that they would deduct the monthly fee I paid from my account as a credit note, but nothing happened. They tried everything, even made it difficult for me not to leave them, they deliberately made me wait on the phone. They send a postage-paid envelope to send back their useless routers. I did so. I get an e-mail saying they have received it and the sentence they call me is "you are a zero-vaste hero. Today they send me another postage-paid envelope and they want me to post back the router again. After all, when you look at the last two days of comments from Trustpilot, you see what a disaster they are. With their useless help team, they are trying to help people. Hey, talk talk you should be ashamed of this poor service.
- Location
-
- Location
- Stroud
- Reviewing
- TalkTalk
- Date
- 2018-07-20
- Comments
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Moved from BT for lower price but unreliable connection means I'm going back to them. Plus net seem to spend more on their marketing than they do on their network infrastructure. Disappointed to say the least.
- Location
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- Location
- Stroud, Glos
- Reviewing
- TalkTalk
- Date
- 2016-02-17
- Comments
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I agree, AVOID AT ALL COSTS WOULDNT USE EVEN IF IT WAS FREE. Average time on phone for customer services is 1hr. Average calls to sort out 1 issue is at least 10. I had tv package too but never worked. Paid to break contract it was so bad. Now with SKY. Brilliant customer services. 5 mins on phone
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2018-09-17
- Comments
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Tempted by low prices I switched to TalkTalk. Big mistake, broadband speed .02Mbps at best & kept losing connection. Complained via web chat & a number of emails but no resolution just going over the same things again and again. Moved back to Plusnet and getting 1.0Mbps not ultra fast but much better. Since then TalkTalk have failed to answer my emails about a contract termination fee which I will not pay because they could not provide their own minimum guaranteed speed.
- Location
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- Location
- suffolk
- Reviewing
- TalkTalk
- Date
- 2014-07-24
- Comments
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A real shame you didn't have minus scores! stay well away from this company the worst I have ever dealt with. rude, frustrating, liars, I could go on nobody cares as Indian call centres reading from a check sheet I still have no working broadband after nearly 2 weeks don't know were to turn to next!!
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2022-11-18
- Comments
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AVOID THIS COMPANY.
I requested to cancel my account online in August due to moving out. I work Monday to Friday, so calling is extremely difficult. I paid what they said was an early fee. I received an email the following month saying I owed another month. I tried calling them up whilst taking the time of work to do, I was passed over the 3 different departments and had to explain exactly the same 3x over!! to the point they hung up on. No one explained any information about any other payments... I called up again in October explaining I am still in debt to them!! I ended up paying over £70, and exhaggerated i wanted my details removed from the system and the account closed as this was getting ridiculous and i havent lived in the property for 2 months. By the time I got the payment I still tried disputing any of these payments considering no Broadband was used between these months. Again, the laziness and unhelpfulness of the staff just kept passing my call to department after department. When I made the payment, I specifically asked the guy on the phone before making it, if my details will be removed, my account will be closed and me not receiving any further emails from them!! His reply was yes. Until today another month later, another email saying I owe a month bill! ARE YOU KIDDING ME?! I had to take further time off work, ONCE AGAIN explaining what has now happened and AGAIN being passed over department to department. I finally got to someone which has basically tried to state it was my fault and I now have to pay this month off and also pay off another cancelation fee and also pay for a month in advance!! I told her to listen to the call from when I paid, to the point she was getting herself confused as her associates had written different notes down! She then stated they had to listen to the call and determine who's at fault! She got extremely funny when I then asked for the copy of the recording so that they can say they listened and pin my liable! It's absolutely disgusting this customer service and Talk Talk as a company! The whole thing seems like 1x giant scam, I have never missed a payment with them or behind. The internet and connection were average. When i explained when she was trying to blame me for this, she said "well these customers that leaves the reviews don't understand out policies and are upset because they need to pay!!!!" I said to her, when the reviews are exactly the same as my complaint... and your own staff members don't have a clue what they are offering, selling or writing notes and even said yourself you're confused, what does the tell you?! THE ABSOLUTE CHEEK. after putting me on hold and 2hrs later... I was hung up on!! Now what?! So baffled that a company like this has not been investigated into and things have been taken further. They will not take another payment off me for their own mistakes!! As for taking me details off their system after I paid this bill, and they didn't... that's another concern in itself!!
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2016-09-26
- Comments
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It was easy to get the service switched from BT. Speed and line reliability good. (The Huawei router can be a big problem to configure forwarding if you need it.) A year later trying to move service to another house was a nightmare.The main problem seems to be poor training and extraordinarily poor communications skills on the part of their support staff. In the end I just cancelled the service - which wasn't easy either! After a few wasted hours they agreed to cancel. Then I got a phone call from one of their sales staff. After I told him what poor service I got, he tried to persuade me to stay with the service. What an idiot! I wouldn't recommend anyone to go with TTalk unless they plan to connect a basic service from them and not make any changes - including cancelling. Just putting a block on the line when I moved house was handled badly. TTalk either don't care about bad support, or are incompetent, or take the view that some people want a service dirt cheap and are prepared to accept the service that goes with it (dirt).
- Location
-
- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2017-09-16
- Comments
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I have found Talk Talk to be the cheapest and most reliable, never having a problem and managing to upgrade and getting a great deal! I had Sky which kept dropping the internet so found the next cheapest and has been great!
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2021-08-05
- Comments
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I've been a TalkTalk customer for a number of years and a few months ago was going to leave because of a price hike. I was persuaded to stay with a reduced fee and since then broadband speeds have been through the floor and often the service drops out completely. I've recorded speeds as low as 0.04mbps. TalkTalk's speedtest is the Ookla one however when run through the TalkTalk website it gives different and more favourable results to running it directly through Ookla. I suspect there may be some manipulation of the result although this is only suspicion. I have spent a huge number of hours going nowhere with online chat "help" and telephone "help" although they have now agreed that my contract can be cancelled because they are failing to give me the minimum speed specified. I'll be leaving soon but TalkTalk have sent me an email asking me to stay for another reduced fee and described the service they are providing me with as "fast" and "reliable." It is neither!! Anyone thinking of becoming a TalkTalk customer would be well advised to look elsewhere, the company is a nightmare and really don't give a toss about it's customers. If the senior managers tested the help service maybe things would change but until then expect to spend between 1-2 hours if using online chat and a minimum of 1 hour for telephone support. Do not expect any faults to be found or rectified in this time scale. Invariably you will be told there is no fault and if they send an engineer out you might be liable for a fee. When engineers have visited me in the past they have found faults with the service. Life is too short and too precious to waste on a company like TalkTalk. I will never return to TalkTalk, they are a nightmare.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.