7,010 Customer Reviews over 176 pages
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2021-11-28
- Comments
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I'm write on behalf of my sister who has autism, we needed broadband for video calling for her,tried to set up but modem was not working ,tried to get in touch with talktalk for help,they were not interested, arranged engineer at a later time of the day , but turned up early when she was not home and charged her for not being home ,after many phone calls and online chats ,with no live broadband from day one ,still charging her each month, 5 months later for a service she has never received, customer service very poor ,spent over 5 hours in total on chat and got no Where, just waist your time ,my advice never go with talktalk absolutely awful.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2019-03-20
- Comments
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Avoid talk talk broadband, I tuk fast broadband for 12 mounts contract speed is useless have to watch on360p movies, they need only your money thats it, on the end of my contract I leave a mount notice, they still charge me for extra mounts plus double price for no reason , AVOID!!!!!!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2019-01-21
- Comments
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Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Comments
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Why oh why did I change! I moved from BT on 13th Jan 2015 as I was unhappy with BT customer service, which is not great but I had no idea how bad it could actually get. I cannot begin to describe the problems I have had, the amount of time I have spent on the phone. Being passed from person to person, they just read from scripts and only tell you the same stuff you can find youself on the website. They have no technical knowledge. If I have to repeat myself one more time I will explode. Please, please, please avoid this company like the plague, ignore me at your peril....
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2022-07-16
- Comments
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Currently going to court with these cowboy’s my contract ended in March and I’m still being billed.They just ignore my emails and phone calls. My advice pay the extra for BT or Virgin.
- Location
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- Location
- southampton
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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It is a rubbish company!! dont try it!!! I have broadband and TV and for 5 month I didnot have internet and each time I have called customer service (after spending hours in phone)they told me that "because internet is free we are not responsible for that"!! how rubbish company it is!!!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-01-24
- Comments
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Absolutely rubbish company! For 3 month I had problem with internet and when I called and complain they answer was: the broadband is free and I am not paying for that so they are not responsible for that!!! what a rubbish company!!!!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2016-01-08
- Comments
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As many other people's reviews, it pained me to give even one star for their customer service, if you could even call it that!
I have had no issues with the speed of my broadband or phone line. However, one day we decided to switch to the Esential TV package and remove our anytime call boost. We were not told that this package is basically a paying Freeview! Our package was supposed to go live in 5 - 8 business days, we received our Youview box and connected it up. Knowing it was not yet live. I made a call to a family member in England at 2.45pm. I received an email at 5.32pm saying you package had gone live. I found out that the call I made was charged £7.30 on to my bill. The call was only for one hour!
I went onto the chat to ask for an explanation and was told that nothing could be done, I escalated. I know it's for a small amount, but that was not my point. This was a week ago! I arranged a manager to call me back the next day at 6pm as I work during the day, they phoned me at 2pm. I could not understand one work the manager said on the voice message as he was speaking very fast and the accent was terrible. I arranged another callback, that didn't happen. It is now a week later and callbacks have never happened. Staff continuously promise callbacks at my desired time.
I work in customer care for a well known company, I am appalled at the service. I work hard every day to make sure my customers are happy, they barely lift a finger. I will not recommend this company. STAY AWAY!!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2016-01-08
- Comments
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Talk Talk customer service is absolutely disgusting. The call centres are completely unable to help with any issue. The lie to you and hang up on you as well as put you back on hold repeatedly for hours. DO NOT BUY
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-05-11
- Comments
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Wish we had never heard the words TALKTALK. Where do I start and there really isn't enough room as I could write a book. What a load of ......s.
Package was to include Youview box - unable to set up. Problems with the telephone for nearly 3 months and told that they cannot correct it as 'there is an order on the line' - have you ever heard the likes!!!! Customer Service is appalling. Promises made by so called customer service managers are not upheld when challenged by Chief Executives Office - all they will say is 'they shouldn't have told you that and we never give compensation even though you have been inconvenienced and by the way if you cancel you contract there will be a charge. PLEASE PLEASE PLEASE is you value your time don't waste it on this so called company - surprised they haven't gone out of business. I cannot stress highly enough how unprofessional and the sheer incompetence of their staff and attitude towards their customers.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-02-06
- Comments
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Poor broadband reliability (it cuts out often) and poor customer service. Many talktalk telephone operators struggle with their English, so explaining any problems you might have proves to be a nightmare. The router we were given was pathetic and router upgrades were reserved for new customers only, so our requests were refused. Once off contract, talktalk sequentially hikes their prices hoping you won't notice. The service has lax security too. Avoid talktalk if you can, it's complete rubbish.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2018-07-13
- Comments
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Average download speed over last year is 2.4, can't read e mails a,d when browsing half way through screen just goes blank. Have tried since April 2017 to get it sorted but still waiting will now consult Ombusmand for Communications, re this complaint.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2016-03-30
- Comments
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Internet is intermittent. Wireless is unstable. Customer service is poor... very poor. Avoid if you are still on time!!!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-04-19
- Comments
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Go with anyone but Talktalk. Can only concur with what others say about reliability. I lose most of my life on the phone going through all the crib sheet checks...is it switched on, switch this off, switch that off. My broadband is intermittent very intermittent but I'm told to monitor it despite numerous phone calls. Crazy situation. Look forward to my contract ending...poor, poor service! Poor company!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2018-11-27
- Comments
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I ve moved from virgin media where the internet was perfect to talk talk.
it’s impossible to watch even a 2 minutes video because the signal is dropping all the time.
The worst ever ,doesn’t deserve even one star as a rated.
Plus the last time when i ve tried to talk with them i ve lost about one hour on the phone and nothing has changed after that.
And their number its not even free to call them .
Thanks
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2012-04-05
- Comments
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I was with Tiscali when bought by Talk Talk. Tiscali were poor but cheap, Talk Talk are poorer and cheap. Line speeds vary from dial up speed to 4Mb/s, up and down like a donkey's gallop! Worst feature line reliability: sometimes the line drops several times a day - very annoying if you are in the middle of on-line banking! Second worst feature: customer service - utterly dreadful. Moral: buy cheap, buy twice.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2022-11-07
- Comments
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Although I had no issues with their actual internet and its speed TalkTalks customer service is atrocious! Their online help chat is pointless as the people behind it have no idea what they are doing and if you accidently get disconnected you have to start the whole process from start. Their phone help line is just as bad as it takes at least 1 hour before you get connected to a human being. Also be careful if you switch address on your talk talk account online as they will cancel your current contract and sign you up for a new one without your knowledge. Worst customer service ever!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-06-10
- Comments
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Where do I begin. We have been AOL customers for over 10 years with no issue. We are a family of 4 all using Wi-Fi devises and as we were on a rolling contract with AOL, and not on Fibre Broadband thought we would take the TalkTalk fibre service.
MISTAKE!!
Cutover date was 19th May 2015. Since then we have had no broadband service. I continually have to chase for an update and during this 3 weeks we have had just 3 updates from them. Their responses are always scripted and always the same "we need to talk to BT Openreach". First issue they said was an account issue and that we were routed to a walled garden. Engineer visited and confirmed this in 5 minutes, this apparently has been resolved, but now there is an outage at the Moorhill Exchange. Yeh right!
This is costing us money. I work from home so have had to borrow wireless dongles to connect. All of have gone over on our mobile data.
Today I have been told by Fault Manager today that if I cancel the contract we will be liable for the cancellation fee of £200.
I have spoken to Customer Services and they have said that they will give it to 18th June and if not working then we can get out of the contract with no fee. We will get an email confirming this apparently.
Our neighbours are with TalkTalk, and we can connect to their broadband with no issue (with their permission and password), but don't like to use this too much. How can they have service from the same Exchange we don't have any??
I have spent hours and hours on the phone over the past 3 weeks, and everyday checking to see if the connection is available.
ADVICE - DO NO USE TALK TALK - IT IS REALLY NOT WORTH THE HASSLE
- Location
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- Location
- southampton
- Reviewing
- TalkTalk
- Date
- 2022-06-28
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-12-19
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-12-19
- Comments
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I had been with TalkTalk long before it was even TalkTalk. I started with LineOne in 1995. This was later taken over by Tiscali which, in turn was taken over by TalkTalk.
Ever since TalkTalk took over I have had nothing but trouble Customer Service is appalling. Their 'Tech' support knows nothing & follow the usual checklint of clearing cookies & history, and that's about it - even when you've told them what the issue is & what needs doing in order to fix it.
Eventually, after my IP was continuously being blocked by Spamhaus, and TalkTalk refused to do anything about it I switched to PlusNet (and am already getting much better service, from advisors who actually speak understandable English). I immediately had problems then with my TalkTalk Mobile account, as I could no longer access My Account in order to check my Mobile bills. Needless to say I switched that account to PlusNet as well. Now that I have received my PlusNet SIM I learn that on inserting a TalkTalk SIM it automatically locks your phone to the O2 network. Now I need to chase up TalkTalk in order to get a PIN to unlock it, but can you find any way in which to contact them by email? Not a chance, and if you work hours that make it impossible to contact them online or by phone, you're screwed.
AVOID TALKTALK AT ALL COSTS. They're not at the bottom of the Which! reviews for nothing.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2018-01-12
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2016-05-04
- Comments
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Wouldnt even give them 1 star!! disgusting service, couldnt cancel a contract when asked to do so and still proceeding to contact me a year down the line for money... been to debt collectors even they got in contact with talk talk and i heard no more from them. Have been on the phone to Talk Talk for hours on end to sort this out and just get transferred to others and eventually hung up on. Complete lack of communication with themselves...Online chats promise call backs from managers that never happen..... Do not even entertain the idea of Talk Talk!!!!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2022-01-27
- Comments
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What a RIP OFF company, trying to charge me for a whole year contract cost for a phone line that doesn't even exist, Openreach engineer confirmed that there's no phone line installed in the premises, but talktalk still wants to charge me for it, extremely nonsense and super rude/poor skills customer service, just wondering what qualifications or skills dose talktalk requires to get a customer service job?!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2023-03-06
- Comments
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Awful experience. Trying to upgrade from a G-fast account to a full fibre and they say its not possible as the system doesn’t let them. So they suggest to get a new account under a different name and email to go ahead with the package. I do this and they don’t cancel my old account. So now paying for two accounts. Soon after I call them, they say this is fraud as you can’t be two account holders but that is what they suggested and they admit its wrong. However, I still have to deal with the incompetent customer service to clear my account. Now they are putting the price up from the Full Fibre when they still have a deal out there thats cheaper and faster than mine. So I am loosing out. I can’t cancel as its a new contract and if I did cancel it would cost me £205. So now I am stuck with Talk Talk till the cancellation fee lowers, which I will then switch providers. The amount of calls I have been with them is ridiculous. Very bad customer service. Never using them again and will spread the word too all colleagues and families. Hope their business goes bankrupt. A joke of a company. The worst ever
- Location
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- Location
- SOUTHAMPTON
- Reviewing
- TalkTalk
- Date
- 2018-10-12
- Comments
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Very poor and intermittent signal, even after paying £15 pm extra for fibreoptic.
Cancelled contract and still get billed for another 3 months after cancelling.
Waste of money.
Net recommended at all
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2020-11-24
- Comments
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I went with talk talk thinking that fibroptic wave band should not cause problems... a big mistake, I must say! You tube , netflix and internet have their moment , a bit too often for my liking. So I call them , a lovely lady apologies and say she will increase the signal ( what ? On fibroptic ? ) anyway somehow it gets better but within weeks, the same problem starts all over again. I dont want to have to call regularly to remind those people that I expect what I paid for and I am counting the days for my contract to finish and go with more serious providers.. honestly!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-10-17
- Comments
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10 Mbits/sec I do not know if that is good or bad.
Their website never works properly. Many pages do not respond when I press a button. I prefer to use text via the website or email to report problems, but the site does not let me. I have to phone. Not possible if my phone does not work! I was without a TT phone for a week. Many phone clerks have heavy foreign accent so are difficult to understand. They try hard to sell you something extra whenever you phone.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-06-16
- Comments
-
Talk Talk is the most appalling company I have ever had to deal with. So far they have cut off my phone and I had spend over one and half hours on my mobile with bad reception speaking to numerous people begging to pay them money so I could get reconnected! We are also moving and trying to move the phone to the new house has taken 3 days so far and counting......website doesn't work, you spend hours listening to holding music and if you do get to talk to someone they can't help or they can't understand you! All in all the worst company ever. Oh and by the way the broadband drops out at regular intervals and we can only have one person using it at a time!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-07-08
- Comments
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Really low internet speed, lots of lies, poor customer service, agents don't know what they're talking about, everybody says something different. Left talk talk to join a better company once contract finished but found out that they have charged me £385 for cancellation!!! waiting for resolution!!! It's ridiculous.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-12-31
- Comments
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So. The horror story with Talktalk
I've been a customer of theirs now for a few years. So my contract ran out september 2014 and much to my pleasure I rang up March of this year to cancel because I was moving house.
They weren't having any of it. So they said it was cancelled and theyd call me back but didn't. I figured i was done with them. Had my last bill through of £60 and paid it with no worry. Next month another bill was debited from my account. So I rang up and Apparantly it hadn't been cancelled at all. So I did it again and the man I spoke to said it had been cancelled. No more bills hooray!
.Next month another bill. Was not happy. So I rang again and they said it hadn't been done still! So I put the request in again!
Now to my last birthday. An email came through and now I owed them £120 !!!!
So I rang them on my birthday. Was on the phone for 45 minutes where they just cut me off. So I repeated this process for the same amount of the time. All the security questions again. The man I spoke to went through all the past phone recordings and said it should be cancelled. So all the money I had paid would be credited to me (because my mobile is with them also) and I wouldn't have a bill for months.
Anyway that night I got a bill through for £70 extra for the calls to them to sort out their mess, which was taken from me the next day before I could sort it. No credit nothing.
AVOID AT ALL COSTS
Edit. Still trying to get out of paying for my mobile now. I've cancelled the direct debit so they will not be getting any money out of me ever again.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-06-27
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-02-24
- Comments
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Talk talk have been unclear from the start about everything! I signed up with the prospect of a voucher(which was the only thing that made the package more attractive than other competitors at the time) then they said I wasn't eligible, then they ignored some emails (closing incident numbers without responding) and took ages to reply to others.
Their customer services people have always been polite but never seem to be able to readily see history so I've had to repeat myself over and over and never seem to get anywhere.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2017-11-04
- Comments
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Awful service. Installation day I stayed in for 6 hours waiting for an engineer that according two different communications would be in my home either 1 hour or three hours. Turned out be no no hours. No one came and I didn't get connected for another 4 days. Broadband speed has been half the contract speed since day one and despite at least 20 frustrating and repetitive calls to customer service nothing has been sorted. My complaint has apparently been escalated 4 times to people who never call within the 24 to 72 hours that the call is promised within. They don't call at all. If you are going to complain then use the text service - most of the telephone operatives speak poor English and you are guessing what they are saying most of the time. I have a good ear for English spoken as a second language, having spent considerable time encountering this during my employment but this was too much for me. So, two months on and no resolution but they are still taking 40 GBP out of my bank each month. The truth is that they don't want to have to pay BT Openreach to send out an Engineer and keep using delaying tactics in the hope you will just give in and accept whats given to you. My advice would be to avoid Talk Talk like the plague and go with a provider who install their own lines and have a dedicated, in house engineer service.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2010-05-05
- Comments
-
Tiscali were never very bright on customer service but TalkTalk are the worst I've experienced. They moved my Direct Debit date, then decided (of their own accord) not to take the next DD. They then rang me a few days after not collecting the DD to get me to upgrade my package, sent me an email to congratulate me on upgrading, then, moments later, disconnected my service for non-payment..! I've spent most of today being pushed in circles only to discover TalkTalk don't have a customer service department (that I could talk talk to) but I that could try writing to a PO Box number. Added to that my broadband is 5mb under advertised speed and since Tiscali was taken over by TalkTalk I find need to reboot my router every couple of hours. Well, I've enough. I'll pay the extra for a provider who cares. PS: I found out today that if I cancel my account (the one they cut me off on), I'll have to pay over £380) being 17 months contract value). I've suggested they get their legal team ready for a trip to my local county court. Unhappy? I can't describe how unhappy. Use PlusNet, BT, Virgin, Sky, anyone but this bunch.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2018-03-28
- Comments
-
Worst broadband ever...everyone is fooled to get it because it is cheap,i regret it so much for choosing them,have no internet for almost a month,ridiculous customer service,wasted 1 hr over the phone for nothing,the guys from call centre keep asking same questions 10 times and can not speak the language properly,DO NOT RECOMMEND TO ANYONE,could have had internet over easter with another provider but its too late to book it now...had already one engineer and he did not fix the problem...now have to wait another 2 weeks for another engineer...this is ridiculous!!!!!!!!!!!
+they charged us for this month for nothing....
DON'T EVER THINK TO GET IT!!!
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2016-05-09
- Comments
-
!!!!AVOID AVOID AVOID AVOID!!!!
Absolutely rubbish company, I was left without a phone line and broadband at home for 3 weeks after they had contacted my previous supplier and given them a date they would be taking over my line, for them to take over my line 3 weeks later, not only that but I got charged for the 3 weeks I didn't have there services available to use, tried leaving after 2 weeks with no phone line or broadband for them to tell me it would be a buy out of my contract even though I had not had the service installed but apparently my trial period had finished, after finally getting the services installed phone line seems fine other then I'm meant to have caller I.D and it doesn't work, fibre broadband with my old supplier i was getting 38mbps download and 10mbps upload, with talk talk VERY unstable, loosing internet connection all the time and download speed struggle to get past 25mbps and upload of 2mbps, AVOID AVOID AVOID!!!
- Location
-
- Location
- southampton
- Reviewing
- TalkTalk
- Date
- 2018-07-06
- Comments
-
TalkTalk is the biggest **** in all United Kingdom, don't ever make a contract with them, it is literarly pure cancer. Internet keeps falling, MOVING HOUSE PROCESS TAKES 2 WEEKS, and while they tell you in your contract you are guaranteed 50mbs download speed at least it doesn't even offer 30mbs. Not only that, the live chat and customer service ARRE USELESS. Literarly the worst live chat and staff ppl who can't deal with anything, literarly utter ****.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-05-01
- Comments
-
Absolutely disgusted with TalkTalk and their behaviour this week.
I phoned them to cancel my broadband and phone because I am moving house in a week (at very short notice), and I would like to go with Fuel as my provider at my new house. My minimum contract period has expired and I'm now on a rolling 30 day contract, so I fully accepted I would need to give 30 days notice or pay 30 days charges. However, I asked that they disconnect my line on my moving date next week and they refused - apparently they will only disconnect the line after the 30 day notice period has expired, leaving my phoneline wide open to the new occupiers. The operator even suggested that I should "ask the new occupier to kindly not make calls on the line for the next 3 weeks."
The only way I could get them to disconnect my line when I moved out was to take out a new 18 month phone and broadband package with them at my new address! I don't want an 18 month contract and I won't want to stay with TalkTalk! Surely this must be illegal!
Avoid this company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.