496 Customer Reviews over 13 pages
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- Location
- Leeds
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
SSE Ultra Slow! broadband
This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.
1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!
Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.
Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL
By By SEE time to get my life back!
- Location
-
- Location
- Sutton
- Reviewing
- SSE
- Date
- 2019-12-29
- Comments
-
Absolutely appaling SSE! Keeps dropping off although I am in area of at least 12Mbps. The connection to internet with them is like a yo-yo. On-Off permanently. Imagine doing on-line banking using these useless people !
My advice to everyone. Discard this company. They don't know what are they doing.
- Location
-
- Location
- London W3 9HH
- Reviewing
- SSE
- Date
- 2021-09-18
- Comments
-
The worst Internet I had ever in my life, I had better speed 15 years ago with a different provider. Constantly dropping, terrible upload speed - around 0.05Mbps(!). I've been calling them multiple times and after waiting 30 minutes on the line got connected to a person which was nice but my phones had zero effect, it's worse with every month. If it wasn't provided by my landlady which doesn't want to change, I'd terminate the contract immediately.
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2018-09-22
- Comments
-
Oh my god I can not wait to get out of the contract with SSE Broadband and phone, its the Broadband ever since I joined from day one until my 18 months is finishing soon, I have lost internet from day 1, oh and I was told its my pc, over and over again, but no it wasn't, also I think the people who you think can help you they do not have enough technology to help, totally useless, anyone
thinking of joining SSE Broadband and phone DONT
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2020-01-31
- Comments
-
Disgraceful, Unethical company that preys on vulnerable people
In Oct 19, I placed an order for broadband. I lawfully recorded the call in which we agreed the start date. I made it clear I have a life-threatening medical condition. I also stated I require all comms in large print.
SSE subsequently cancelled my order for reasons unknown and failed to resolve the matter to my satisfaction. So, I cancelled well within the 60-day Happiness Guarantee, which states you can cancel free of charge.
Following cancellation, the company sent me a barrage of small-print letters it knew I could not read. Since there was no need for contact, I wrote to head of complaints asking them to cease contact. Meanwhile, I received a threatening letter telling me I still had to pay all bills!
In response, I made a subject access request on Nov 19 asking for the contract that serves as the legal basis for any charges they planned to generate. They never responded thus breaching their statutory obligations under the DPA.
Yesterday I came home from a hospital appointment to find a demand from SSE for payment within 7 days! SSE has generated a demonstrably fraudulent bill since I don’t have a router or a land telephone and they haven’t been able to provide a contract between us (because there is none, since I cancelled).
As a direct result of SSE’s behavior, my condition has deteriorated and I have stared suffering seizures. I have also had to stop the potentially life-extending treatment I was on because my doctor advises it cannot be used in the presence of heart palpitations – which I have suffered since receiving the fraudulent bill. So SSE is literally putting my life at risk.
SSE staff are happy to lie and mislead customers in the full knowledge I am recording the call. My evidence proves my case unequivocally and I am confident the Ombudsman will find in my favour, but meanwhile SSE is going to keep demanding money and adding late charges, potentially ruining my credit rating.
What a way to treat a vulnerable customer. SSE is an utter disgrace. Due to the extenuating circumstances, even Ofcom has intervened – they don’t generally get involved in complaints but they have instructed SSE to stop harassing me.
Please, stay away from this dishonest, unethical company and if you do have dealing, record all calls. It is lawful so long as you tell the at the outset you are recording. I thank god I had the foresight to record all calls
I have provided the Ombudsman with full medical evidence to back up my claim.
- Location
-
- Location
- Hampshire
- Reviewing
- SSE
- Date
- 2016-09-26
- Comments
-
The WORST broadband experience ever. I had a persistent fault on my connection that SSE were completely incapable of dealing with. Customer services were CLUELESS, wait times were anywhere from 1 to 2 hours to speak to anyone. They NEVER called back when they said they would. Completely INCOMPETENT! Don't do it. If you do and you have a problem then good luck.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2020-03-31
- Comments
-
THE WORST BROADBAND PROVIDER!!!
THE WORST! LOW PRICES FOR LACK OF SERVICE!
They said I owe them £120 because I’m leaving
I had NO BROADBAND CONNECTION SINCE THE START!
SENT ME MISLEADING LETTERS SAYING IM SPENDING TOO MUCH ON PHONE CALLS
I HAVE NEVER TOUCHED THE PHONE
After 40 minutes of waiting I have spoken to Katie on the phone yesterday and cancelled my DIRECT DEBIT WITH THEM WITH THE BANK AFTERWARDS and was told by the banker himself that this happens a lot, especially coming from SSE!
I WAS TOLD I WASNT IMPORTANT BECAUSE I’M NOT VULNERABLE but me and my family ARE!
They told me that I WILL HAVE TO STAY WITH THEM FOR THE NEXT 60 days to clear the charges.
There was no questions asked about my state and my lack of vulnerability was assumed.
DONT JOIN THEM!
They don’t care about customers!
They only care about money!
THEY LIE!
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2018-09-12
- Comments
-
NEVER GO WITH SSE BROADBAND If I could put zero then I would have done, been on SSE broadband for 18 months, wish I never joined. From the first month onwards I have had nothing but problems, broadband is so slow, all I get is no connection, I phoned up they said its my pc, luckily I know about computers, so then line was not working etc etc, really have had enough of SSE broadband and no advisors seem to know how to solve the problems, am paying up early just to get away from SSE, never experienced such a bad service, am going back to SKY
- Location
-
- Location
- Bath
- Reviewing
- SSE
- Date
- 2019-04-15
- Comments
-
So many huge drop offs in the evenings - from a promised 30Mb to 2-5Mb - with a family of 5 it's just rubbish. Counting down until I can change.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2021-09-19
- Comments
-
Over 1 month since placing an order for unlimited fibre broadband with SSE, and still no internet. Terrible customer service, with me having to instigate contact and make enquiries 99% of the time. Very poor, steer clear.
- Location
-
- Location
- Hawick
- Reviewing
- SSE
- Date
- 2021-07-02
- Comments
-
4got to add from the last review, my mobile despite being 2ft from router disconnected as per the scheduled disconnection I saw on the router and wouldn't reconnect, no signal found. The router even dropped off my available networks for 15 mins.... BB might be ok but the router is the cheapest POS you could have and isn't worth suing. If they gave you instructions to swap over your existing router this might be better but as it stands ITS NOT. SO you got 1 or 2 devices this might be for you if you have a family with multiple wireless devices stay away
- Location
-
- Location
- Scunthorpe
- Reviewing
- SSE
- Date
- 2016-07-12
- Comments
-
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
- Location
-
- Location
- Harrogate
- Reviewing
- SSE
- Date
- 2015-10-04
- Comments
-
Very poor ADSL service, customer services is non-existent unless you wish to stay on the phone for close to 30 minutes listening to Nat King Cole before you get to a real person. Constant dropouts, high latency issues whilst playing PC games (WoW etc) extreme lag & rubber banding. Overall very displeased with service. In other words AVOID THIS ISP LIKE THE PLAGUE...
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-09-13
- Comments
-
I had to ring twice before receiving my router. Then received router 3 days after my internet service started.
I then cancelled the contract having been advised by SSE Talk that no exit charges would be levied if I cancelled within my "happiness" period (60 days within service date). But they still tried to levy extra charges 1 month after my cancellation.
Also, after having called and emailed them several times, I am still waiting for the prepaid envelope they promised several times for returning the router for which they threatened a further charge. Talking to the complaints manager was equally useless.
- Location
-
- Location
- Grantown-on-Spey
- Reviewing
- SSE
- Date
- 2017-06-09
- Comments
-
After repeatedly phoning you to say I cancelled my order, you have sent me the box, so had to send that back. My phone was cut off on the 5th as you were late in letting BT know. Today I received a letter saying you have set up my direct debit. Which I have cancelled.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2018-06-09
- Comments
-
Since I signed up the internet has been very slow. For me to reach a customer service adviser takes me at least 20mins wait. Today the internet is completely dead - red lights no green lights - and waited another 20mins on the phone to speak to a member of staff who booked an engineer to try to resolve this problem for Wednesday only. SSE is the wrost internet provider I ever had! Don’t signup for it. You’re going to waste time and money.
- Location
-
- Location
- Swindon
- Reviewing
- SSE
- Date
- 2016-10-28
- Comments
-
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
- Location
-
- Location
- ayr
- Reviewing
- SSE
- Date
- 2016-09-29
- Comments
-
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
- Location
-
- Location
- Beeston
- Reviewing
- SSE
- Date
- 2021-04-10
- Comments
-
Loss my internet for 3 days. Contacted them for 2days. Finally reached them yesterday. Booked for an Eegernner to come today. No contact and no one turns up.
So bloody mad mad mad. Will definitely leave this company when my contact ends. Terrible speed, broken off all the time. Don't use this company for your internet.
- Location
-
- Location
- Knutsford Wa16
- Reviewing
- SSE
- Date
- 2020-07-12
- Comments
-
My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2018-02-21
- Comments
-
Wow...the worst experience i have ever had dealing with a company. We have been left without internet for about a month.
The Customer service team would say one thing one day and another thing another day. One day they would give us one date and another day another for us to go live.
It became so ridiculous with so much communication and always been told something and that not really being the case, that I eventually had to cancel it to get out of it.
Customer Service people seem to be helping and seem sincere, but it appears to me, they themselves have no idea often about stuff and just come out with something just for the sake of providing an answer.
what a waste of our time!
- Location
-
- Location
- Portree
- Reviewing
- SSE
- Date
- 2019-03-10
- Comments
-
Avoid Sse at all costs for broadband. They cancelled my bt and gave me a live date. Put me online for two days then it went down. Phoned them to ask what was wrong. They said they put me on a temporary connection because my house wasn't routed for broadband. They promised to phone me back to give me a new live date. No phone call. Phoned them about 20 times and keep getting told lies. Still no broadband. I got a huge bill from Vodafone due to data usage so they offered me £20 which doesn't come close to the Vodafone bill. They say it will come on this Tuesday. Not holding my breath. Terrible.
- Location
-
- Location
- UK
- Reviewing
- SSE
- Date
- 2019-11-15
- Comments
-
Terribly slow broadband, typically takes 10-15 seconds once clicking a link on google to the page opening and often just does nothing and freezes. It may be 50% cheaper than BT but, from my experience, the saving is painful. Personally, I would avoid.
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2020-07-16
- Comments
-
Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100%
- Location
-
- Location
- Cheshire
- Reviewing
- SSE
- Date
- 2016-07-18
- Comments
-
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2019-05-29
- Comments
-
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service.
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2016-10-21
- Comments
-
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
- Location
-
- Location
- Strathtummel
- Reviewing
- SSE
- Date
- 2017-04-05
- Comments
-
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
- Location
-
- Location
- cornwall
- Reviewing
- SSE
- Date
- 2017-06-05
- Comments
-
Biggest load of rubbish ever, speeds abysmal and every time I call up they make me do the same things over and over again, do broadband speed test etc etc, then today I was told that my router must be at waist height in my home !!!!! Was stupid enough to take out this awful contract, roll on 16 months time when I can go back to bt or I may cave in and pay to get out of contract early or I might seek legal advice , be warned !
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2015-09-01
- Comments
-
Switched to SSE from plusnet. So far 3rd week without broadband. Once you get through to support (on average 40 min wait) they fob you off and say nothing can be done at all. If you are OK to be without internet access for a month when switching to SSE, then this is company for you. Been their customer for only 3 weeks and really regrety decision to go with them.
- Location
-
- Location
- Lowestoft
- Reviewing
- SSE
- Date
- 2022-10-07
- Comments
-
If I could give them no stars I would. Customer Service is non existent, they talk down to you and think they are better than everyone. Just set up with another company. My advice, I honestly wouldn't bother if you are thinking of going with SSE... DONT!
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2021-02-23
- Comments
-
Awful internet and telephone provider. Customer service is non existence, you have 5 ways to contact them, and none of them get a response. Been with them for 11 months, will never touch with a barge pole. They are using covid as an excuse for everything. Slow, poor quality product as well.
AVOID AVOID AVOID!
- Location
-
- Location
- Leicester
- Reviewing
- SSE
- Date
- 2022-05-09
- Comments
-
Dirt bags who sign you up to a contract and destroy your credit rating.
- Location
-
- Location
- Shrewsbury
- Reviewing
- SSE
- Date
- 2022-06-16
- Comments
-
Been with them since November constant bad connection they said it was fine on their reports sent an engineer who advised receiver was faulty had to constantly chase them had a new receiver that wasn't working phoned and they advised fault outside property been without broadband for 2 weeks offered 20 goodwill but that's an insult as had a faulty receiver no aftersales care restrict your service if a week late paying my lateness was due to the crap broadband connection and paying more to connect TV through phones don't touch this company with a bargepole very very bad they ignore emails etc now referring them to the ombudsman or offcom now they should stick to the energy providing not broadband.
- Location
-
- Location
- WARTON PRESTON
- Reviewing
- SSE
- Date
- 2021-11-14
- Comments
-
sse ARE TOTAL LYING INCOMPETENT people how they can make us wait 8 weeks,and still waiting to transfer our broadband to our new address is bloody disgraceful.
we have been give date after date and to date still no internet no reason why the hell it is taking so long i would never ever recomend this useless company ever!!!!!!!!!!
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- SSE
- Date
- 2016-09-30
- Comments
-
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
- Location
-
- Location
- Hellifield, Skipton
- Reviewing
- SSE
- Date
- 2016-01-07
- Comments
-
We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
Its shocking and now we are stuck in a contract with a terrible supplier.
Thats what you get for a cheaper price. Avoid at all costs
- Location
-
- Location
- Suffolk
- Reviewing
- SSE
- Date
- 2019-11-20
- Comments
-
Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration.
Now, every week they sand me the same email saying I have not completed my registration and I need to, then they say I am registered and they do not have my full address so I need to reply to the email with my full details. Which I do. This triggers an email that says this email address is not monitored.
A few days later I receive another email reminding me to register for my broadband package.
Three months now without broadband or phone line and if I call them there is a hold message saying it will be over an hour to talk to anyone or I can request a call back. I have requested 4 calls back now and received none.
Truly the worst customer service I have ever seen anywhere. Ever.
- Location
-
- Location
- Worcester
- Reviewing
- SSE
- Date
- 2020-07-07
- Comments
-
SSE seem to think that Covid is a good excuse for no internet or very slow internet. Tried to phone may times no result tried customer service same result. I would advise you not buy if you do you will disappionted. It would be worth paying 120 pounds to leave
- Location
-
- Location
- central london
- Reviewing
- SSE
- Date
- 2015-11-08
- Comments
-
abysmal broadband strength - & this is in Central London, not some rural out of the way location.
Insufficient strength to access email or google on several occasions over the weekend, let alone watch Iplayer, which were all possible with previous provider
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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