496 Customer Reviews over 13 pages
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- Location
- Inverness
- Reviewing
- SSE
- Date
- 2018-09-18
- Comments
-
Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
- Location
-
- Location
- Kingston
- Reviewing
- SSE
- Date
- 2021-05-20
- Comments
-
Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
- Location
-
- Location
- Iver Heath
- Reviewing
- SSE
- Date
- 2021-02-05
- Comments
-
Upgraded in Jan 2021 but still speed and coverage really poor. On Zoom calls often we are closed out and range really poor - first floor reception in and out constantly - wish I’d gone back to BT
- Location
-
- Location
- Cambridge
- Reviewing
- SSE
- Date
- 2022-05-19
- Comments
-
Persistently intermittent broadband connection. SSE customer service not interested - it's less than 3 days outage. They openly state that they "don't guarantee a fault free service". Tells you all you need to know.
- Location
-
- Location
- NEWPORT' Isle of Wight
- Reviewing
- SSE
- Date
- 2021-07-12
- Comments
-
SSE have the WORST broadband EVER.!! i have to keep refreshing my page and wait for it to reload' i'm very unsatisfied if i could get out of this one yr contract i definately would. i never had ANY problems with plusnet and i was paying for the same package deal...
- Location
-
- Location
- Doncaster
- Reviewing
- SSE
- Date
- 2016-07-27
- Comments
-
I have a busy household who consume bandwidth like there is no tomorrow. We were with Virgin until last year, but were having problems with the twin boys' xbox gaming, as they were getting kicked off servers in the evenings. Virgin told us there was a faulty bit of kit attached to the same node of us, but they had NO WAY TO LOCATE IT. As soon as we could leave, We did. SSE were doing the fibre intro deals so I snapped up the 78Mb/s package.
It all started out quite well. Speeds seemed fast (I didnt obsess over it and benchmark it every day or anything) but over time the service has got slower and slower and slower. I'm writing this now at 9.08pm and I'm getting 0.59Mb/s on the download cycle, 0.11Mb/s on the upload cycle. We restart the BT fibre box and the shocking Technocolor router (the worst router in the world - official) a couple of times a week. Its still rubbish. Calling SSE broadband is a waste of time. Not once have I spoken with anyone who has any technical skills (I work in IT/networking and know what I'm talking about). The helplines seem to be staffed by young girls trained for sales. Think I'll give them a call tomorrow and tell them I'm cancelling my direct debit in protest at the rubbish broadband speeds I'm getting, see where that goes.
Oh, and dont bother calling them late at night or on a weekend. There is no one there.
- Location
-
- Location
- South wales
- Reviewing
- SSE
- Date
- 2016-10-21
- Comments
-
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
- Location
-
- Location
- Partridge Green
- Reviewing
- SSE
- Date
- 2020-07-13
- Comments
-
We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs!
- Location
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- Location
- Winchester, Hampshire
- Reviewing
- SSE
- Date
- 2016-08-16
- Comments
-
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
- Location
-
- Location
- Harrogate
- Reviewing
- SSE
- Date
- 2015-11-10
- Comments
-
To say the service is P**s poor is an understatement, ever since getting the service I have had nothing but issues with it, I have to reset the router every second day, YouTube is useless at times as is iPlayer,Netflix and Now TV due to buffering.
AVOID AT ALL COSTS ITS JUST NOT WORTH THE HASSLES
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2017-05-09
- Comments
-
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
- Location
-
- Location
- Derby
- Reviewing
- SSE
- Date
- 2021-01-17
- Comments
-
Seriously the worst internet provider ever - no contact - put the price up 10 pounds without any notice - internet is unstable down to 6-7mbs most of the time but paying for 70mbs - no customer service - unethically using Covid as a reason to be terrible - basically a bottom feeder of a company
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2015-11-28
- Comments
-
Speed and reliability is SHOCKING - switched from sky which worked fine by the temptation of a cheaper service - yes it is cheap but if it doesn't work what's the point. Speed down to less than half meg on busy periods on a line that's capable of 15mB plus and has been tested to do so by Openreach. When I quizzed the openreach engineer when he came to test he just laughed when I said SSE where providing the service - saying don't expect to use at periods then was his comment. On top of that the router is of such poor quality it's pathetic - when I complained SSE told me to get a booster - but again what's the pint when it keeps loosing it's outside line. If you want a cheap service go for it but if you need to use the internet look elsewhere.
- Location
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- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2016-08-21
- Comments
-
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.
Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.
The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
- Location
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- Location
- Newport
- Reviewing
- SSE
- Date
- 2016-06-28
- Comments
-
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
- Location
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- Location
- London
- Reviewing
- SSE
- Date
- 2018-12-03
- Comments
-
Do not trust these absolute thieves. They DOUBLED my broadband bill and when I noticed 4 months later they told me they were at liberty to increase the rate without notifying me. They said that had I gone and logged into their system I would have seen a notification there that they were doubling my bill. But they didn't e-mail me or send me a letter - they just expected me to log in each month to check they hadn't arbitrarily doubled my bill. Cancelled and moving supplier. Oh and also when I signed up to them in the first place they told my old supplier to cancel my contract but then SSE forgot to connect me to their system, so the first month with SSE I had no broadband at all. Steer well clear. There's a reason they have such dismal reviews.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2022-04-16
- Comments
-
By far the worst Internet provider I have ever experienced. Internet keeps going down and when I call them they are no help. My Internet goes down all the time and when I call them and complete these checks that they ask for and it STILL doesn't work they tell me ogg there's nothing we can do someone will get back to you in a few days.... so I have to go days without Internet over the easter holiday. By far the worst Internet provider I have ever experienced. I have NEVER had problems like this in any of my old addresses. And any of my old providers and trust me I have had alot of Internet providers... thus is By far the worst amd I don't recommend anyone give them your money as they will charge you for a faulty service........... absolute dog s*** of a service
- Location
-
- Location
- Salford
- Reviewing
- SSE
- Date
- 2017-04-11
- Comments
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Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
- Location
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- Location
- West Midlands
- Reviewing
- SSE
- Date
- 2021-07-27
- Comments
-
Absolutely rubbish, was a technical error in sending out my first router that it had the wrong address on so asked to send a second one out and that one still has not been shipped 7 days later so my services started on the 29th and still no router for the internet
- Location
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- Location
- Bridge of Earn
- Reviewing
- SSE
- Date
- 2017-07-06
- Comments
-
Switched from TalkTalk to SSE but they couldn't make a connection. After 3 weeks of no broadband I cancelled and was hit with £149.00 charge because they could not provide the service
They are thieves - avoid at all cost.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
RIDICULOUS THROTTLING ON FIBRE
Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
- Location
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- Location
- Trowbridge
- Reviewing
- SSE
- Date
- 2016-08-22
- Comments
-
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
- Location
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- Location
- Taunton
- Reviewing
- SSE
- Date
- 2019-02-21
- Comments
-
Just awful. When I was switching broadband I thought id give SSE a try. BIG mistake. The broadband is literally unusable. Cant even load basic social media stories. Stream youtube/prime or netflix without problems. Drops out throughout the day even under light use and frequently disconnects, despite being a one person household. Well done SSE probably the worst broadband ive ever experienced. Avoid like the plague. Luckily I managed to leave under the 60 day happiness guarantee. Still a waste of time none the less.
- Location
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- Location
- Crieff
- Reviewing
- SSE
- Date
- 2020-07-20
- Comments
-
Worst service I have ever had the do not answer emails
Have had problems since 2018 broadband connections
Cutting off all the time very poor customer service
For disabled OAP
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-12-30
- Comments
-
Very poor customer service.
Have no control of the network.
- Location
-
- Location
- Oban
- Reviewing
- SSE
- Date
- 2019-07-25
- Comments
-
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
- Location
-
- Location
- ABERDEEN
- Reviewing
- SSE
- Date
- 2018-12-18
- Comments
-
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
- Location
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- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2016-06-02
- Comments
-
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
- Location
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- Location
- Leeds
- Reviewing
- SSE
- Date
- 2017-04-27
- Comments
-
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
- Location
-
- Location
- GU9
- Reviewing
- SSE
- Date
- 2016-06-20
- Comments
-
Poor service, average reliability, terrible speeds and regular drop outs. Got this for the price, but won't be with SSE once the contract period ends. For those who want to know, I was told speeds of 13mbps would be the norm, (after testing). On first install I was indeed getting 13-15mbps. Now, just a few months later, highest I get is 2-5mbps, and I frequently find it's dropped below 1mbps. I know the line is fine, so it's SSE throttling it. We use it for catch up TV and normal web browsing.
V. Poor.
- Location
-
- Location
- london
- Reviewing
- SSE
- Date
- 2016-06-30
- Comments
-
Well these guys are rude and can't behave and are obviously trying to get a one-up on customers. They have a "cooling-off" period where they expect you to chase them to install. Well I don't know where they got the idea they were so great but they aren't.
- Location
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- Location
- London
- Reviewing
- SSE
- Date
- 2022-02-21
- Comments
-
the worst of the worst of the worst. nothing works for months. Tried to contact helpdesk many many times, but they can't fix it. Just awful.
- Location
-
- Location
- Oldham
- Reviewing
- SSE
- Date
- 2016-05-11
- Comments
-
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
- Location
-
- Location
- 25 warren Road
- Reviewing
- SSE
- Date
- 2021-04-19
- Comments
-
Apsalutlly the worst broadband provider l have come across apsalutlly rubbish
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2017-10-22
- Comments
-
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
- Location
-
- Location
- mid glam
- Reviewing
- SSE
- Date
- 2017-02-18
- Comments
-
started great! fast speeds good customer service BUT then the speed slowed for 2 weeks before broadband stopped altogether they want to do everything over the phone so I spent 2weeks recording speeds morning and night that showed no problem their end and spent hours on hold before listening to someone that needs to ask a colleague every question (which comes off a script) The equipment is clearly faulty but they wont replace it. I've now given up and switched providers. SSE are useless their "technicians" haven't got a clue I will never recommend or use again
- Location
-
- Location
- Bolton
- Reviewing
- SSE
- Date
- 2021-05-10
- Comments
-
This is a review for SSE broadband. I experienced a total loss of service after upgrading to fibre broadband. After nine days of multiple calls to SSE and many failed promises (including from the manager Alexander who promised the earth and delivered nothing!) by SSE to return my calls and keep me updated. I gave up and cancelled the service altogether. SSE have a lot to learn about decent levels of customer service and keeping promises it makes to its customers!
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2019-09-25
- Comments
-
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
- Location
-
- Location
- Maida Vale London
- Reviewing
- SSE
- Date
- 2015-10-21
- Comments
-
Broadband service AVOID at all cost! No matter how good the special offer is, it's not worth the hassle!
My contract date started 18 Sept 2015 special offer , 2 years free broadband , £8 for line rental( not Fibre).
After receiving all paperwork, contracts, no router arrived. I was without internet for 5 weeks, after my old supplier was informed and disconnected me ,my phone line didn’t work for 2 weeks and when it started working, there was a very loud noise disturbance on the
Telephone line. I couldn’t make any calls. On the 9th October I was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time .12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again, to the point when SSE manager Michael Frankland called me back, to assure me that my broadband will be ordered. I asked to have it sorted in 3 days as a priority customer, for waiting so long, he wasn’t able to do so.
I am leaving SSE , and going back to SKY broadband – had no problems with them.
- Location
-
- Location
- newcastle upon tyne
- Reviewing
- SSE
- Date
- 2016-07-12
- Comments
-
SSE have cut us off our talk talk broadband have not provided a new router so we cant connect to broadband, and have been disconnect for a week now. After holding the line for 40 min i was promised a router for next day delivery which never arrived, called again and was told it has defiantly been sent out this time and we still don't have a router so cant connect to the internet. please avoid this company if you cant afford to be without internet for long period of time. Most annoyingly they lie.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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