SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 462 customer ratings since 2018-05-23 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

312 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west sussex SSE  
What a nightmare trying to switch to SSE and the worst customer service line imaginable. After being on hold for ages when you finally get through you would get more help from talking to a brick wall. Totally unsupportive and unhelpful. I cannot comment on their actual broadband service as I have given up the idea of transferring to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tunbridge Wells SSE  
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Landrake Cornwall SSE  
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
  • Satisfaction
    1 star
  • Reliability
    1 star
Kent SSE  
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
Do not bother with this shower. Signed up to move from BT due to issues with BT. Lord knows why I bothered as BT are far superior based to this shower. SSE told BT my move was scheduled for the 20th March which BT actioned. However Shambolic Service Extrodinaire managed not to tell BT that there were problems - result = no broadband for me. Have wasted at least two hours of my valuable lifespan trying to resolve the issue. SSE not really interested and still cannot give me a date as to when the transfer will be completed. Looking at going cap in hand to BT to go back to them. Suppose the old adage is you get what you pay for, and with SSE you get poor service where they blame the other party until its proven its SSE's fault. Ofcom here I come. They offered £30 to buy a mobile dongle, great if you live in an area where mobile signal is ok - guess what, I do not. When I told them that no other offer made.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire SSE  
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Very poor customer services from the beginning:
Here is what happened: I used to get broadband speeds of around 5-7mb download from my previous service provider (EE) but when they increase the charge I decided to leave them to another service provider.
I made a search online and I found that SSE offered the same service at a more competitive price than EE, I therefore contacted them by phone and made all the necessary arrangements in order to run the service smoothly by 2nd of May.
Unfortunately, on the 3rd of May I realised that there was no internet at all, I started phoning SSE technical support to see what the problem was and I was astonished to find out the following:
That I had to connect the router in the main (tester) socket which I couldn’t as I never did with all previous service providers and since we have been living at this address, also my desktop is located in the first floor and the main socket is downstairs. Initially it was never mentioned when I signed up for the service that I would have to use this specific socket, we also both my wife and I explained that its location would not allow any wire since it is situated down the stairs case at the bottom of the wall (it would constitute a health and safety hazard), the wire has been installed to provide phone connection and other devices without any issues for years.
When I first contacted the engineers I find out that most of them lacked expertise in their field as they gave me wrong information.
I spoke as well as my wife with one lady who was very rude, interruptive and raising her voice, she made threats to overcharge us if we would consider changing service provider as it was already 3 days we were left with no connection at all and told us that it was “our fault that we would have to use this socket” and the issue was solved according to her.
We went through the process of checking lines ... So after that, it was established there was no fault on the line and they did not offer any problem solving bearing in mind that 12 hours ago the connection was fully active before plugging the new SSE connection device.
On the 4th day I asked a friend of mine to help me to sort out this problem as I needed the internet as my children are preparing for exams in A-Levels and they need to print materials, in addition my wife also has all her work through the internet. He carried all the tests checked our router, sockets etc and no fault, no wiring or hardware issue and he ran a test and the connection works but is very slow and we are unable to access it on the TV as we were able previously.
Now for this period of few days we experienced many difficulties as we keep losing the connection so many times, this practically happened many times.
We struggle to load a webpage, we have 2 children that would like to use the internet for homework let alone if 4 people want to use the internet... watching video or TV is out of the question.
I decided to cancel it as there was no problem solving, and made again another long research for another service provider as this is highly hindrance I think I have a good case to get my contract ended early and not after one or two months where I will find myself struggling again in a deadlock situation and us being the ones ripped off!
They asked me to pay £218.18 as I canceled my contract early!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
W9 SSE  
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anderson SSE  
Without a doubt the worst ever internet provider!!!!!
unreliable rubbish speed
Customer service team unattainable
Go else where!!!!+!!!+
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury SSE  
Awful customer service. Spent a year of service being completely ignored. The website features don't work and then you can't get in touch with them to follow up on the broken things. Came to renewal and their renewal service and phone service didn't work. So they lost my business. Still waiting on overdue bills from them and for my money back. I really wanted to like SSE but was majorly disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sussex SSE  
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.

Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.

If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.

Totally hopeless. Don't bother with them at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Plymouth SSE  
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
County Durham SSE  
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester SSE  
OMG...how disappointed am I!! From time hanging on phone to speak to customer services to not receiving a start date and they gad arranged an engineer without me knowing appointment! Super fast fibre my backside! I had at least 10mbps with bt normal broadband now I have just under 3mbps with sse superfast fibre! I am one extremely unhappy customer! I'm thinking if cancelling contract as they do not deliver what they advertise gggrrrr and thinking if reporting to trading standards for false advertising
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow SSE  
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
  • Satisfaction
    1 star
  • Customer Service
    1 star
Midlands SSE  
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.

Cheap deal but found them to be dishonest
St. Neots SSE  
Bloody annoyed switched from talk talk to sse thinking it would be better and no its all gone off line and broadband and tried calling and it seems when you select option for problems they make you wait for ever so not managed to talk to anyone still so sat here no Internet and can't find out why jokes
Emsworth SSE  
After reading reviews, I thought I'd change from BT to SSE. But I've been on the phone now for 29 minutes, and still not answered. A woman keeps thanking me for my patience and tells me my call will be answered as soon as possible. I think I'll stick with BT.
normanton SSE  
Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.

Do not recommend.
Reading SSE  
Documentation/info provided before sign up is misleading and in part contradictory. Customer service rubbish. Waited 30 mins without being connected to advisor and all I heard was "thank you for your patience" until my patience ran out. This is on an 0345 number which I only get 60 mins free per call. If they ever answer, I would probably have to end the call or risk being charged. And this is before even signing up.
London SSE  
Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
Reading SSE  
no stars as did all reading up about them, spoke to them on the phone to ask a few questions, then phoned next day only to find that they would only supply the service if you had a phone line already, I had established that this was not required, then they moved the goalposts, although the offer was not supposed to end till 16/9, I wasted hours on this for nothing.
Hampshire SSE  
It took eight weeks for them to install BB, after many phone calls & promised dates I had about given up then hey presto my BB connected but they forgot to tell me!! They offered a little compensation but the the size of my mobile phone bill it doesn't do justice, my opinion don't bother, cheaper is not always the best
Littleborough SSE  
Don't bother. Signed up for the deal in mid October and still wasn't connected 5 weeks later! Customer service takes an age to get through to, very pleasant when you finally succeed, but couldn't give a time scale when problems would be rectified by. I'll be leaving as soon as possible.
Lincs SSE  
the cooling off period is supposed to be for customers it's does not mean SSE should do nothing for 14 days ... been waiting 3 weeks for broad band and still nothing ... wish I never changed ..Plusnet connected my phone same day how does it take SSE 4 weeks to push a few buttons? Was going to change gas and electric but can't go without fuel for up to three weeks!
Hopeless company. No emails no letters. Not told it would take
so long not happy avoid like the plague
Bristol SSE  
They dont install at weekend and told me to have a day oFf work if I wanted there services installed.

After waiting 8 weeks for installation the broadband DOESNT work NOW I finally have it Installed.

I have contacted them 5 times on each occasion I was told the person dealing with the issues will ring me.
She rang twice on 2 separate days I missed the calls.... Yet I was informed by SSE the lady would ring me back 3 times a day untill she gets hold off me. They haven't done this!!

Nearly a week later and no issue been sorted no contact from sse and still no broadband I rang the 6th TIME to be told I can't just cancel with them i have to cancel it through the lady dealing with the case.WHO I CAN'T GET HOLD OFF!!!!

AWFULL SERVICE MY PHONE BILL IS HIGHER then the broadband cost DUE TO BEING ON HOLD TO THEM FOR ATLEAST 35MINITS EACH TIME I TRY TO CONTACT THEM.

Worst customer service I have ever had wouldn't recommend them to anyone
DON'T USE SEE!!!
Croydon Mitcham road SSE  
Awful experience, made online application to switch from BT, received confirmation emails and allowed me set up online account. nothing happened for 2 weeks, contacted customer services and they don't have a record of my online application even though I have received 3 emails from them to confirm my application. customer services promised to contact me back after checking with their sales department over a week not heard from them, called to their complaints department same answer and advised to either stay with BT or start process again which will take 4 weeks. when questioned about emails I was asked to forward emails and waiting for the reply now but I have absolutely no confidence in them and I know that nothing can be done with my complaint.
They wasted my time and meanwhile my BT contract finished so they started charging me full price and every time I called to speak to them its more than 20 minutes waiting time to speak to some one and by the time you finish your call its 40 minutes.
based on my experience I wouldn't recommend.
Bedford SSE  
switched to sse 1 month ago still being charged by BT, received no live date or any info other than initial confirmation given the run around by customer services. then told had to reorder (after 2 weeks & did not explained why). been over a week since last call and still nothing. the whole reason for switching in the 1st place was to avoid the doubling of my BT bill since end of my contract.
SSE  
There's a lot of bad postings about SSE Broadband so I will add my 10 pence so far with a caveat that performance may vary for others.

SSE are a new broadband entrant using Daisy wholesale to provide their service. I'm not that confident they are the best when it comes round to knowing the technicalities and issues with providing a reliable service. I signed up for their Superfast fibre broadband service with maximum expected speed limited by my short copper line to the fibre box of 70-74 Mb/S. I was happy with that promise if it could be met 'most of the time' even though by Ofcom definition, it is probably Ultrafast, but that is my max line speed.

I've been struggling with low download speeds for a while at half the expected speed on tests and actual file downloads miserably slow and worse than ADSL! If you complain, SSE want you to do BT Wholesale speed tests. That seemed reasonable but in my case I was getting really strange results. I also used the ThinkBroadband tests which I think are representative.

It's a pretty techi subject but my first tests were done on a high end WIN7-64 PC. I repeated the same download tests on an old XP box and got much better figures. The problem of slow download speeds can be settings in your PC not the ISP and from what I've read is more likely with WIN7 and older.

Now I've fixed both PC's my SSE download speeds on both are 72-74Mb/s and a 50 Mb file is downloading at 4Mb/S. SSE did not change anything!

Before you complain or post your anger, I'd suggest borrowing a newish PC or laptop if you are running an older Windows PC. Of course you should also connect your test pc directly to their router and reboot both before testing. You should also disable your AV, firewall and other stuff that might slow the test down.
Hampshire SSE  
only joined just under a month ago, I emailed them through there online form to complain about my speeds on the 28th of june 14 days after i was connected. I was estimated 55mbps download and this drops to under 7mbps in the evenings, as of today the 6th of July still no response and just tried to contact them by phone again and was on hold for over 15mins without speaking to anyone . I give up .stay well away from this broadband supplier and don't be tempted by the cheap prices , I admit I was but just not worth the hassle .
Newhaven east Sussex SSE  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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