496 Customer Reviews over 13 pages
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2019-04-20
- Comments
-
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
- Location
-
- Location
- Hellifield, Skipton
- Reviewing
- SSE
- Date
- 2016-01-07
- Comments
-
We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
Its shocking and now we are stuck in a contract with a terrible supplier.
Thats what you get for a cheaper price. Avoid at all costs
- Location
-
- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2016-03-29
- Comments
-
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
- Location
-
- Location
- Milton keynes
- Reviewing
- SSE
- Date
- 2016-11-21
- Comments
-
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
- Location
-
- Location
- Bexleyheath
- Reviewing
- SSE
- Date
- 2016-02-18
- Comments
-
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.
Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
- Location
-
- Location
- Blandford
- Reviewing
- SSE
- Date
- 2021-11-09
- Comments
-
Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!
- Location
-
- Location
- North East Scotland
- Reviewing
- SSE
- Date
- 2015-09-27
- Comments
-
Received the new service on the agreed date. When setting up the calls to the Customer Service Centre were answered after only a short delay. I had previously contacted BT and done a telephone tour of India before I got a UK Call Centre! I am now receiving a much better broadband/telephone package for almost half the price. So far very happy certainly pleased 'I went for it'.
- Location
-
- Location
- Minster Lovell
- Reviewing
- SSE
- Date
- 2016-11-10
- Comments
-
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
- Location
-
- Location
- mid glam
- Reviewing
- SSE
- Date
- 2017-02-18
- Comments
-
started great! fast speeds good customer service BUT then the speed slowed for 2 weeks before broadband stopped altogether they want to do everything over the phone so I spent 2weeks recording speeds morning and night that showed no problem their end and spent hours on hold before listening to someone that needs to ask a colleague every question (which comes off a script) The equipment is clearly faulty but they wont replace it. I've now given up and switched providers. SSE are useless their "technicians" haven't got a clue I will never recommend or use again
- Location
-
- Location
- Scunthorpe
- Reviewing
- SSE
- Date
- 2016-07-12
- Comments
-
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2021-07-10
- Comments
-
Steer clear of this company. Short hours. No out of hours service. Don't answer emails. Leave you without service for weeks. (This is on broadband and gas/electric). Ultra Fibre broadband is slower than other provider regular broadband. You can send ten emails and do not get one reply
- Location
-
- Location
- Newport
- Reviewing
- SSE
- Date
- 2016-06-28
- Comments
-
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
- Location
-
- Location
- Leeds
- Reviewing
- SSE
- Date
- 2017-04-27
- Comments
-
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
- Location
-
- Location
- Barnsley
- Reviewing
- SSE
- Date
- 2017-04-14
- Comments
-
Shocking - total waste of money. Ultra Fast which can't even load an IPlayer stream when nothing else is connected to the router. Shocking throttling from their provider (daisy). SSE customer service is useless. Do not be sucked in by the cheap price, stay with BT!
- Location
-
- Location
- plymouth
- Reviewing
- SSE
- Date
- 2017-07-17
- Comments
-
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
- Location
-
- Location
- west sussex
- Reviewing
- SSE
- Date
- 2015-11-14
- Comments
-
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
- Location
-
- Location
- UK
- Reviewing
- SSE
- Date
- 2017-02-10
- Comments
-
If you want a company that charge you for months after you cancel, don't refund you and then charge you an 'exit fee', this company is the best for you.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2017-03-09
- Comments
-
You may as well take your £21.00 a month and give it to a tramp on the street then waste your money on this.
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-12-30
- Comments
-
Very poor customer service.
Have no control of the network.
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2016-07-31
- Comments
-
speed, cheap.. and make a diffrence to talk talk...
- Location
-
- Location
- Grantham
- Reviewing
- SSE
- Date
- 2019-08-11
- Location
-
- Location
- Salford
- Reviewing
- SSE
- Date
- 2017-04-11
- Comments
-
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2018-03-21
- Comments
-
I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
These pirates need to be put out of business
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2022-12-08
- Comments
-
Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
- Location
-
- Location
- BRADFORD
- Reviewing
- SSE
- Date
- 2023-04-27
- Location
-
- Location
- Bradford
- Reviewing
- SSE
- Date
- 2021-12-10
- Comments
-
Absolutely appalling constantly crashes no signal alway having to reboot the $h*t€ never had Internet so usless carnt have more than one device on it getting shut of it in next few days going find another supplier was same with gas bill I never had and got charged for when didn't have a gas line to my home bunch of con artists
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2018-05-19
- Comments
-
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
- Location
-
- Location
- Withernsea
- Reviewing
- SSE
- Date
- 2021-05-18
- Comments
-
Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-07
- Comments
-
Great service and speed.Very satisfied.Broadband speed better that Virgin and half price.Recommended!
- Location
-
- Location
- Bucks
- Reviewing
- SSE
- Date
- 2020-10-14
- Comments
-
Extremely poor customer service - passed from pillar to post with excuse after excuse. Slow and unreliable internet with no support. Would not recommend.
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-03-16
- Comments
-
Avoid them at all costs, below average broadband with no customer support.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2019-08-02
- Comments
-
AVOID!!!!
Absolute shambles of a company. Signed up to their 'Fixed and fibre' package, which was to include energy supply (electric and gas) as well as broadband. The energy tariff wasn't the cheapest available to me, but with the discounted broadband price it worked out pretty well. However I have now come to realise this was all too good to be true. I have now been waiting around 3 months for my broadband to 'go live'. This includes multiple visits from engineers and hours on hold on the phone to multiple people repeating the same story over and over and over. Every time I call they say 'we need an engineer sent out', then the engineer comes out and tells me everything is fine and tests it to make sure. Then I have to go back to SSE and repeat the whole cycle again. I am now currently on my 4th or 5th 'Go live' date with yet again no broadband. I could of went with another company and had internet in my property by now. I would warn anyone considering SSE as supplier to stay well clear. Not worth the hassle!
- Location
-
- Location
- Hawick
- Reviewing
- SSE
- Date
- 2021-07-02
- Comments
-
No no and no. The routers a nightmare. I've dealt with the internet since dialup DEMON and this has to be the worst switch ever. All was promised, min 40 dowlaod as is for the rest with a max of 74 which is what I was getting so all good so far. Did the switch Ive been sitting for a fortnight at 49???? Unless its a monthly thing it should change dependant on the line etc. but the router says max speed is 57 and hasnt changed. Considering Ive been getting around 74 for the past 3 years 57 is a major whack. ADD to the THE BIGGEST pain ITA. The router actually has a time limit. Every wireless connection has a disconnect time which DOES NOT reconnect automatically. So my autistic son who has no IT savvy whatsoever doesn't know his int eh house should be on wireless connection tablet is using his precious when we travel mobile limit, which is set at a generous 16GB. All gone within the 1st 2 weeks as he got disconnected after 12 hours. OK says I I'll reset every wireless connection to priority to find the router doesn't remember the password and I have to factory reset so it recognise the key on the back of the box. I will do it when everyone's asleep but all confidence for the SSE BB is gone. Promised speed not there, wireless connections disconnect unless on priority(I'm guessing they stay on but can't test that see before). I KNOW speed can be higher as my uploads a re get this 1/3rd of my download speed instead of 1/5th. All round bad experience I think going back to vodafone is the way to go and I'll take the 5% hit back on utilities. Here's a discount and btw we're going to hamstring your internet to offset the balance! Nah this lot need the internet more than the money cheers I've got kids ffs
- Location
-
- Location
- Hawick
- Reviewing
- SSE
- Date
- 2021-07-02
- Comments
-
4got to add from the last review, my mobile despite being 2ft from router disconnected as per the scheduled disconnection I saw on the router and wouldn't reconnect, no signal found. The router even dropped off my available networks for 15 mins.... BB might be ok but the router is the cheapest POS you could have and isn't worth suing. If they gave you instructions to swap over your existing router this might be better but as it stands ITS NOT. SO you got 1 or 2 devices this might be for you if you have a family with multiple wireless devices stay away
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2019-05-01
- Comments
-
I have been an SSE customer for over a year now. The broadband package has been reliable, the speed as promised. I am most impressed with their customer service. Every time I contacted them whether to ask a question regarding my account or to switch tariff- I could not fault their professionalism nor the speed with which they resolve anything. I contacted them today after receiving a letter informing me that the package price will increase next month as my 1 year contract is due to be renewed.I asked to switch to another deal-lower than what I pay now and with the same benefits, which was immediately processed, no questions asked, no trying to sell any other products I might not want or wish to listen to an extensive sale 'pitch'. Simple and forward, 2 minutes phone call with a very friendly and professional call handler. I highly recommend this provider. Thank you
- Location
-
- Location
- Grantown-on-Spey
- Reviewing
- SSE
- Date
- 2017-06-09
- Comments
-
After repeatedly phoning you to say I cancelled my order, you have sent me the box, so had to send that back. My phone was cut off on the 5th as you were late in letting BT know. Today I received a letter saying you have set up my direct debit. Which I have cancelled.
- Location
-
- Location
- Hampshire
- Reviewing
- SSE
- Date
- 2021-11-28
- Comments
-
Very slow broadband, and often no broadband. I now realise how expensive they are too! Was promised a new router, which never materialised. Can get a similar deal for half the price.
- Location
-
- Location
- Maldon
- Reviewing
- SSE
- Date
- 2016-06-21
- Comments
-
Still no broadband after a week. Never answer the phone and when they do you get smirked at, can only think this is a regular occurrence. Absolutely terrible company. Definitely AVOID!!!
- Location
-
- Location
- Norwich
- Reviewing
- SSE
- Date
- 2019-03-01
- Comments
-
I am with them for a year now and so far I am very happy. As an SSE customer, I've got a very good deal on fast broadband with a fixed monthly payment for 3 years. So I can have peace of mind and not stressing out and fighting for a good deal every year like I was with previous providers.
A few days ago, I had some problems with my broadband, and I was nicely surprised how easy it was to get in touch with the correct department. They were very polite, helpful and sorted out my internet connection very fast. I hope they will stay responsible as they are now, so they can gain more satisfied customers like me.
- Location
-
- Location
- Glasgow
- Reviewing
- SSE
- Date
- 2015-12-09
- Comments
-
Avoid at all costs. If there was a zero rating I would definitely choose that for the Speed and reliability options above.
I have been having issues with this service since signing up some 6 months ago.
Firstly, the package which I signed up for was only partially taken over which meant even though I had ordered Telephone, Calls and Broadband in a package they only ported over the telephone line and not the broadband too. This meant that I was being billed from them for the full package and from my previous supplier for the broadband too.
Having since rectified this and since the broadband has been provided by SSE I have had barely any service with intermittent complete drop outs if it works at all.
I went through all their tests and still there were issues I asked for a new router and they never sent one. I also called back and they said that they had closed the complaint as they called me and no one answered - how about leaving a message???
I called to let them know I would be going with another supplier and they tried to pull the old "termination fee" being in the "terms and conditions of the contract" to which I politely reminded the call handler, through a muffled laugh, that it was indeed them who were in breach of contract and that they are more than welcome to pursue me under breach of contract if they foolishly believed they would indeed win.
- Location
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