496 Customer Reviews over 13 pages
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2017-12-21
- Comments
-
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.
All they say is reboot your router. Which i have done countless number of times.
Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
- Location
-
- Location
- Aberdeen (Scotland)
- Reviewing
- SSE
- Date
- 2019-07-21
- Comments
-
worst broadband ever
- Location
-
- Location
- Mansfield
- Reviewing
- SSE
- Date
- 2019-12-28
- Comments
-
Internet is constantly going on and off at any random moment and restarting itself. Internet also switches off whenever a device connects to it. Customer service only open 8-8. Would not recommend at all! Awful internet connection.
- Location
-
- Location
- Consett
- Reviewing
- SSE
- Date
- 2019-05-11
- Comments
-
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again.
Nothing but problems ever since i ordered from them. Next door neighbours phone line was changed to SSE instead of my own line , took them 2-3 months to figure out what had even went wrong and finally get connected even after i had mentioned to them what the problem could be the adsvisor knew better than me and said the engineer would sort it out. Engineer never arrived twice , he turned up at the house the first time and said that he knocked and there was no answer so he left , i was told i would be provided with photographic evidence that he actually arrived at the right door but this was never provided , the second time he was given my mobile number to call me when he was outside but once again never called and just left. 2 days taken off work for nothing , not that anyone from SSE cared.
The next issue was my connection going on and off consistently about 20-30 times a day ruining whatever work i had to complete that day aswell as games and music i had been watching. For some reason i was advised to call the faults line 12 midnight by an advisor , when i rang up the automated line said i was in a Q to hold on and that my call would be dealt with very shortly , i waited on the line all night expecting for someone to answer and sort my connection out but nothing. The automated line told me to wait in the Q for an advisor even though the line was infact closed and nobody was there until 6am , another £20 vodafone goodybag wasted based on an SSE advisors advice.
Obviously a complaint had already been made by this point and next up was the manager dealing with the complaint Rachel from SSE. On initial contact she told me everything would be investigated properly and compensated accordingly. A previous advisor mentioned something to do with a connection fee of £60 being added to the bill as a engineer had to visit .When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
- Location
-
- Location
- Shifnal
- Reviewing
- SSE
- Date
- 2019-02-22
- Comments
-
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
- Location
-
- Location
- Southampton
- Reviewing
- SSE
- Date
- 2016-06-30
- Location
-
- Location
- Westminter W9 London
- Reviewing
- SSE
- Date
- 2015-10-22
- Comments
-
Broadband service AVOID at all cost!
My contract date started 18 Sept 2015 special offer, 2 years free broadband £8 for line rental.
After receiving all paperwork, contracts, no router arrived. I was without internet for 3 weeks, my phone line didn’t work for 2 weeks and when it started working, there was noise disturbance on the
Telephone line, I couldn’t make any calls, because it was so noisy . On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time. 12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again after 4 hours, to the point when I got to speak to SSE manager assure me that my broadband will be ordered and to explain to me, that because e they source their engineers from BT it will take a while.
22nd October: I called again, to check what the status of my broadband service was. This time I got to speak an engineer, that told me because on the fault on my line, he will have to send a technician to physically check the line and the earliest appointment is on Monday 26th of October.
I will come back and write a follow up . I am in London area of W9 \Westminster, so if you want to spare yourself this waiting agony, call them as soon as your phone line is connected and check on your order status. Call every day – is my advice.
- Location
-
- Location
- Southwark
- Reviewing
- SSE
- Date
- 2023-02-21
- Comments
-
They were good in the beginning some years ago and so we renewed a contract with SSE in May 2022 at good fixed rates and secured some fixed client discounts which were part of the full contract term. Since August they are collecting £10 more and when I called Customer Service they acknowledged the error and breach of contract and said it would be fixed in the next bill. Many bills later, long fruitless calls with customer services, messages through Whatsapp - all no effect. I cancelled my DD 2 months ago. The bills still come by email saying I should call to re-setup a DD. No I won't do that.
- Location
-
- Location
- Kingston
- Reviewing
- SSE
- Date
- 2019-12-05
- Comments
-
Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
- Location
-
- Location
- South Shields
- Reviewing
- SSE
- Date
- 2020-05-06
- Comments
-
Been waiting since 24th April for connection still waiting (6 may) !!!
Phoned customer service they put you on hold then either cut you off or put you on answer machine ,,,, disgusting service please avoid !!!
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2020-10-11
- Comments
-
Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier
- Location
-
- Location
- peterborough
- Reviewing
- SSE
- Date
- 2018-04-18
- Comments
-
the amout of lies im told from the support team differs from an engineers view..cheapest around but more speed needed
- Location
-
- Location
- eastleigh
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
Since day one of switch over from plusnet my speed is in the 5-15MPS when before I was getting 50-70Mps I have given up ringing and waiting for this to get sorted one common excuse is it takes a few days to settle which is utter nonsense I have emailed them requesting disconnection and will go back to plusnet or BT. Don't use this company.
- Location
-
- Location
- Wolverhampton
- Reviewing
- SSE
- Date
- 2020-05-27
- Comments
-
Broadband keeps dropping, calling call centre, THEY ACTUALLY CLOSE EARLY EVENING!!!! Can never get throught to them.
I tried live webchat....HA!!!! I was number 1 in the queue for over an hour.
My speeds were eventually down to 3...yes 3mps.
Awful.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2019-11-30
- Comments
-
WARING! Worst broadband provider.
All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
- Location
-
- Location
- Derbyshire
- Reviewing
- SSE
- Date
- 2021-04-29
- Comments
-
I had previously left a positive comment but would absolutely withdraw that and not recommend anyone this company. I have been left without Internet for over a week and I work from home. Misinformation from the staff at SSE and have been basically left to keep chasing. I have no confidence in them being proactive about sorting my issues out as they cannot even raise a ticket for an engineer to visit despite promising to do so. Appalling service, I would advise to avoid.
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2015-08-11
- Comments
-
Same as other complaints - I used to get 10mb with my other supplier now at peak times lucky to get 1mb and often down to 0.5 with constant drop outs - if you want easy cheap broadband on a budget then great if you need any sort of speed or reliability look elsewhere.
- Location
-
- Location
- Bordon Hampshire
- Reviewing
- SSE
- Date
- 2019-12-19
- Comments
-
Broadband reliability is awful. Mine has been down for five days. The wait time to contact customer support is at least forty minutes and often I’m on hold for over an hour. When I finally get through they usually refer me to their specialist team who promise to contact me later. They never do (I’m beginning to believe they don’t exist). The last time I managed to get through I was told another THREE days that will mean no internet for EIGHT days. If you need reliable internet AVOID SSE
- Location
-
- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2016-09-18
- Comments
-
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
- Location
-
- Location
- Liverpool
- Reviewing
- SSE
- Date
- 2021-12-02
- Comments
-
Worst internet provider EVER. Not cheap ether at £33p/m
- Location
-
- Location
- Ludlow
- Reviewing
- SSE
- Date
- 2015-10-14
- Comments
-
Been with she now a month my sped most of the time is around 4-7mb download upload only 1mb nothing has been done to sort it
Steve
- Location
-
- Location
- Wiltshire
- Reviewing
- SSE
- Date
- 2020-02-07
- Comments
-
Our broadband went down about a week ago. I've waited on hold for 28 mins, then 15 mins but no reply. Emailed customer services a couple of days ago and no reply there either. This is likely to end up with the Ombudsman, so I'd also recommended avoiding this supplier.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2018-09-25
- Comments
-
No doubt this company has 1 star it's sooooo horrible. Please do NOT use this as your broadband provider. You'll speak to some lady in UK somewhere who will not do a thing to help other than follow some BS manual and ask questions like, "is your router not working because it is on a wooden stand?" I mean... are you flippin' kidding me?
5 days later on most expensive service tier and my internet drops out literally every couple of hours. I've talked to 3 different people, lodged a complaint, been incredibly patient and now I just want to clunk all their stupid heads together and get my money back.
- Location
-
- Location
- St Leonard's On Sea
- Reviewing
- SSE
- Date
- 2021-02-03
- Comments
-
When I moved house I gave them plenty of notice on moving in day they had no knowledge and had to wait 3 weeks for open reach to connect the line.
I work from home with no apology or any contact.
I check speeds often and never as promised in the contract.
And just to add insult realised they put the price up with no contact would definatly avoid.
- Location
-
- Location
- romford
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2022-07-04
- Comments
-
Diabolical for gas and electric. They aren't helpful we chased them. As our pay as you go box ain't working. So we can't see what's on it. We rang them loads very unhelpful
- Location
-
- Location
- Dorset
- Reviewing
- SSE
- Date
- 2016-02-15
- Comments
-
Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2016-07-29
- Comments
-
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
- Location
-
- Location
- DUMFRIES
- Reviewing
- SSE
- Date
- 2016-10-03
- Comments
-
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
- Location
-
- Location
- Blandford
- Reviewing
- SSE
- Date
- 2021-11-09
- Comments
-
Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!
- Location
-
- Location
- Braintree
- Reviewing
- SSE
- Date
- 2022-10-15
- Comments
-
I am so frustrated with this company. Been with them since 2015, all was good until Ovo came on the scene. What a complete cock up!! Been waiting since July 2022 to get them to send me a bill. D.D was changed to Ovo Energy Ltd, but has remained inactive since July. Have been trying to contact them for 3 days. Phone ringing out continually or you get cut off, appalling customer service! Found another number to ring(one of many I might add),and was actually answered. Very nice,polite man, who has assured me my bill will be taken out in Nov. He apologised for the cock up, although its not actually his fault, but takes the flack and frustration from SSE customers. So, I will wait with baited breath, and hope, my bills will actually, be taken out my bank. Have had advice from Citizans Advice, who said they were in breach of contract under common law, and maybe a phone call to Trading Standards wouldn't go amiss. Let's hope the gentleman I spoke to today,is giving me the right information, as I don't really want to go down the legal route if it can be avoided. It's amazing really when you think they chase thousands of clients that don't pay their bills, when, all I want to do is actually pay mine!!!! Let's hope Talk Talk will be better, but I doubt it, we shall see.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2021-11-25
- Comments
-
Shambolic. The broadband service on the website actually links you to gas and electric when you try and do a home move which means they will direct you to cancel then try to penalise you for thinking it is cancelled. Beoadband itself is poor too, video meetings often cutout due to speed. Pay the extra and avoid SSE.
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2017-04-04
- Comments
-
Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
- Location
-
- Location
- Barry
- Reviewing
- SSE
- Date
- 2016-01-18
- Comments
-
I joined SSE at the New Year. I have been with SSE for Gas & Electric for about 8 years and assumed it would be good to change from my previous provider; TalkTalk.
I was given no start date for the broadband and then found it was apparently the same day as the phone had started.
The first router would not connect to the internet. The router from SSE is so big it does not even fit on the shelf where the last router (a third of the size) had sat.
The second router arrived a few days later and connected straight away.
However, after about 9pm onwards the speed drops to between 1.0 mbps and 6.0 mbps. The signal either shows as 'very low' or 'no signal'.
A couple of times I have not been able to connect to the internet for over 30 minutes.
When I explained these issues to SSE they started saying there would be an engineer charge and if i cancelled my service charges would be incurred.
I should have thought twice when two of the sales staff, when I asked what the minimum access line speed was (as opposed to the estimated access line speed) they could not tell me.
SSE have been ringing every other day to discuss the issue but their suggestions that the router should be permanently left on and having to use a pin to do a hard re-set every time there is a problem leave me without any confidence that they are actually looking at what is causing the drops in line speed.
If this carries on then I will consider leaving SSE altogether along with my utilities as SSE are one of the 'big 6' energy firms who, according to the press, have apparently failed to pass on energy savings to the customer as well ...
- Location
-
- Location
- Witney
- Reviewing
- SSE
- Date
- 2020-11-23
- Comments
-
I was promised speeds of 74Mb/s and out of all the time using SSE only managed a speed of 44Mb/s. And they then had the cheek to charge an exit fee of £84.00.
I would not recommend using their service.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2022-05-07
- Comments
-
Can only agree with other reviewers here, avoid this company for your broadband service. Been with them for just 5 months and had issues since day 1 that haven't been resolved yet after several phone call to them. Always excuses and telling me what they think the problem is but without coming up with a long term solution.
Was told to buy a powerline adapter at cost to myself which I did and still having issues with wifi signal dropping out several times per day. Now trying to get out and cancel my contract and move to Virgin instead. SSE's routers are basically cheap garbage and they know it and their customer service try to make excuses for it and side step around the issue.
I was told that the signal coming into the house is fine and working but what happens to wifi in the house (i.e my signal keeps disappearing and dropping out) is nothing they can do anything about. Really?? Its their substandard equipment that ia causing the issue, and are they seriously suggesting that its ok if the wifi signal drops out several times a day and there is nothing they can do about that? Substandard routers, substandard service and substandard company. Avoid at all costs!!
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2016-09-20
- Comments
-
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
- Location
-
- Location
- Hackbridge
- Reviewing
- SSE
- Date
- 2019-06-30
- Comments
-
SSE - the worst experience I ever had. I was attracted to the low monthly cost, about 20 quid. However, the consistent signal drop for 30 sec to 1 minute renders Netflix and Amazon useless. I experience that loss of signal when banking on-line!
I spoke to them, they gave me a pep talk about "you live in a congested area " and nothing else happened. Well guess what SSE? The traffic will only continue to grow. I feel like they are still in the nineties.
Imagine watching GOT and the fly of the dragons are frozen ... Relaunch Netflux ... Go back to "Resume" ... :))) pretty cool eh?
My advice to everyone reading this: avoid SSE broadband like a plague.
Horrible.
They are either a bunch of incompetents or a bunch of cheap corporate mongers practicing "traffic management". Pay up a tenner more for anyone out there and have proper internet, proper service.
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-03-16
- Comments
-
Avoid them at all costs, below average broadband with no customer support.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2016-07-26
- Comments
-
Switched from Plus.Net due to price - MASSIVE REGRET.
Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.
Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
- Location
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