SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 448 customer ratings since 2018-07-19 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

320 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
Reading SSE  
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhondda Cynon Taf SSE  
I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Rochester SSE  
broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
romford SSE  
Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn SSE  
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rural Petworth SSE  
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford SSE  
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltfleetby, Louth SSE  
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.

All they say is reboot your router. Which i have done countless number of times.

Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scotland SSE  
This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  
Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland SSE  
It really astounds me how in this day people still blame their slow speeds on the supplier.

The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.

Regardless of what company you are supplied by, all use a BT Openreach line.

People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.

SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!

People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  
RIDICULOUS THROTTLING ON FIBRE

Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Scotland SSE  
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe SSE  
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE Leicestershire SSE  
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield SSE  
Switched from Plus.Net due to price - MASSIVE REGRET.

Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.

Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield SSE  
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Sheffield SSE  
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
  • Customer Service
    1 star
Sheffield SSE  
Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffireld SSE  
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Shifnal SSE  
Ok so in general I would probably recommend, I’ve got Fibre up to 35mbps and although it is fast the only problem is it’s not very reliable if you demand a lot from your broadband. I will average speeds of about 26mbps but it can regularly drop to about 19mbps but often as low as 9mbps; this would be fine if I didn’t require decent speeds all the time but a lot of reboots are needed to keep speeds up. All in all if you only use your broadband casually to watch Netflix etc I’d say it’s great but if you need it for more demanding things I’d probably steer clear.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Shoreham-by-Sea SSE  
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Shropshire SSE  
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.

Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.

Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.

Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.

Go for it.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skipton SSE  
Connected September (phone) and last week (adsl) one tech phone call for router english voice straight answer no waiting!!! Speed as good as BT and better than plusnet. Very impressed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
South Devon SSE  
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.

I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Scotland SSE  
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
south staffs SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
Ultra Fast fibre really bad. BTW downloads can be below 40Mbps. Worst is 100Mb test file dowloads Think Broadband: Download rate can be anything from 120kb/s to 4Mb/s. Their test file downloads can be 10 minutes to 20 seconds. I am right on the BT fibre cabinet, it is their Daisy ISP that seems to be putting in the throttle or bottleneck for what should be an Ultra Fast Fibre service. Try the test file download yourself and at different times.
Southampton SSE  
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton SSE  
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
St Albans SSE  
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.

Cheap deal but found them to be dishonest
St. Neots SSE  
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stalbridge SSE  
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Stratford-upon-Avon SSE  
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Strathtummel SSE  
Have had SSE broadband for almost 17 months now and its been the best we have had, good speed, reliable and excellent customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Surrey SSE  
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Surrey SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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