496 Customer Reviews over 13 pages
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- Location
- Accrington
- Reviewing
- SSE
- Date
- 2017-12-19
- Comments
-
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2022-03-18
- Comments
-
AVOID AT ALL COSTS!!!!!!!
Horrible company with horrible managers that dont give a fig for what customers experience during one of their MANY down times!
I have video recording of a call where one of the managers forces us to disclose personal and embaressing details and then repeadely tells us he doesnt understand why having our money stretched even further would be hard for us right now!
Seems like these FAT CAT managers just sit in their ivory towers and have NO care for how their customers feel or things they go through as a result OF SSE!
- Location
-
- Location
- Surrey
- Reviewing
- SSE
- Date
- 2017-03-06
- Comments
-
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
- Location
-
- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2016-12-05
- Comments
-
Have been with SSE less than a month, So far had a whole week with no internet at all, SSE then had an engineer sent over, who fixed it straight away. However broadband speed between about 17:00 until about 22:00 makes it almost unuseable. We have 2 phones and 2 computers connected to it in the house, but even if we switch wireless off on everything but one device, it is still so slow that you can rarely watch a video without constant bufferring. Not what I expected from 'ultra fast fibre broadband'
The customer service I have received from them, has been brilliant thus far, certainly can't fault that in anyway.
- Location
-
- Location
- Prrston
- Reviewing
- SSE
- Date
- 2022-09-29
- Comments
-
I have the Unlimited Fibre and it is rubbish i cant not have tv and phone wifi on at the same time.
My account online says inactive and £0 due.
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2022-12-02
- Comments
-
Worst company ever, do not go with them, wanted to cancel as I moved out of the property I was living at in September, I work 12 hour shifts with short breaks, so due to waiting times couldn’t get through to them then on my days off I would call them be on hold for about 1-2 hours, I would then get through to someone who would transfer me and the call would go on for another hour or so before I’d hang up as some people do not have all day to wait for someone to pick up? Or I would call and be waiting for again 1-2 hours and the call would just drop. So I tried emailing them, got no reply, so then I messaged on WhatsApp at the beginning of last month, and only now getting a reply, so I have payed 2 lots of £26 when I am not even using the Wi-Fi, which could have been avoided if they had better customer service skills, and now I have been messaged saying as it has only now been cancelled it can take up to 28 days for it to go through, so another payment of £26 will be taken out also they told me I will be billed a cancellation fee, avoid this company, I’ve had nothing but problems with them since I started with them and that goes for electricity with them too.
- Location
-
- Location
- Hook
- Reviewing
- SSE
- Date
- 2017-08-21
- Comments
-
I switched from BT fibre to SSE because I was looking for a deal. SSE have a product which claims to allow you up to 17mbs for £26 a month. This would have worked out cheaper than my BT package. However,what you don't realise is that the claim to give you up to 17mbs only works if your own copper ADSL line can carry that speed. In my area, the copper line can only take up to 3mbs. In addition, the call charges are higher with SSE. So, my bills are fractionally lower but my speed has disappeared. I am now locked into an 18 month contract. Apparently I should have read the technical details of the package when I signed up online. I have raised this with SSE. No joy there. Basically all my own fault for not having a degree in telephone engineering. I won't be renewing with SSE of course. It's a scam offering a headline 'deal' and hiding the details. Unfair on the consumer for whom it is hard enough nowadays to navigate the minefield of financial and service products.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
Nearly switched from Sky until Sky advised to look at Fibre Broadband connection charge which can be from £30 to £60 approx. It's in the small print. Naughty as I thought SSE was above that.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-11-02
- Comments
-
SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service.
- Location
-
- Location
- Weston-s-Mare
- Reviewing
- SSE
- Date
- 2016-03-15
- Comments
-
Customer service initially very good but it took over 6 weeks to get connected. Very slow broadband speed and customer advisers now ignoring my emails. It's cheap for a reason!
- Location
-
- Location
- Nottinghamshire
- Reviewing
- SSE
- Date
- 2021-01-03
- Comments
-
Awful provider. I originally signed up with them because they had a signup offer going with British Airways for bonus Avios if you sign up for their Fibre package. I figured SSE were middle of the pack so how bad can they be and I could use the Avios so signed up.
I got an e-mail saying SSE will take care of the switch from my previous provider after a month or so. A month passes and.. nothing. I called them up and get told they don't know what happened but they'll look into it and get in touch. I received an automated text message saying "Unfortunately our automated system was unable to place your order" and the new go live date would be another two weeks.
So 6 weeks later I have Wifi and wait for my bonus Avios. Crickets.. So I call them up again and they say I should contact British Airways. I call British Airways and they say I should contact SSE. I assume the bonus Avios weren't honoured because they were "unable to place" my broadband order. Anyway, getting those Avios was a lost cause but at least I had Wifi.
Spotty Wifi that is fast at times, slowed to a crawl at others. Once I started home working during the pandemic, it became clear that the SSE fibre broadband couldn't handle Skype calls longer than 20 minutes before cutting out altogether.
14 months into my contract, I moved houses. I was told by SSE that they would switch my broadband to my new address in two weeks and an engineer would not be needed. Two weeks comes and goes and no internet. I call them up and they say "Oh, we can only get an engineer out to you a week from now so your broadband will be switched to your new address then..." Three weeks without internet has been very constructive for my home working!
In conclusion, the broadband speed and reliability is worse than I had with Sky or BT. SSE's communication and customer service is awful. And the main incentive for switching to SSE in the first place wasn't honoured. Can't wait for the 18 month period to be over so I can switch to another provider.
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2018-04-06
- Comments
-
Internet worked "well" for 2 weeks or so, reliable but quite poor. Then all of a sudden nope. Absolutely no internet access for 3 days so far (doesn't seem like it is going to stop). Customer service seems to think we are uploading huge quantities of data, we aren't. Would never recommend this for anyone.
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2016-07-06
- Comments
-
I have to write this for a friend who still currently has no internet.
SSE are a terrible company and shouldn't even be considered. You may as well go for a more expensive company over this or a company which provides less Mbps.
My friend recently moved last week and had to pay £200 just for this company to transfer over the broadband signal. They were promised that by the 4th this month they would have /both/ their broadband and internet. However, surprisingly, the 4th comes along and by the end of the night only the phone works. They phone up and got informed there is a 40 minute queue and that SSE will phone them up later. Later comes and there's no phone call. My friend continually phones them and she gets informed that she will have to wait until midnight to see if the internet connects. Midnight arrives and there is still no internet. They phone up the next day and get informed that oh, actually, your internet should be up today, not tomorrow, but we didn't tell you about this, nor did we give you any documents informing of the change. Nonetheless, my friend waits the day out. Nothing happens.
Now it hits today, the 6th and still no internet. They phone up, asking why the deadline hasn't been delivered and guess what SSE say? They inform my friend that actually, they aren't customers anymore because of the moving, that actually they are sending a new Router over because apparently their current router isn't good enough and that the router will most likely take another week to arrive.
My friend lives in Wales and only moved over a mile or two away from their current address so it's not as if the signal was going to struggle.
My friend is now £200 short.
I hope no one else bothers with SSE due to how appalling they've treated my friends family. You may as well dish out an extra £5 a month to get a broadband provider that actually helps you.
- Location
-
- Location
- Gullane
- Reviewing
- SSE
- Date
- 2019-02-21
- Comments
-
I cannot comment on the broadband as SSE have failed to provide a service although it was supposed to be up and running on FebruarY 15TH. Our previous provider therefore shut down broadband and telephone on 14th. As a result we had no landline for 16 hours and have now been told our broadband will become available on Wednesday 27th.. I could go on about the number of calls I have had to make and the reasons I have been given for the poor service but the lack of service has impacted on work,communication and has been costly in terms of phone calls and searching for wifi devices and has caused quite a lot of stress. I find customer service polite and helpful but in the end SSE failed to provide the service we signed up to. This has not happened before with previous suppliers and therefore is very disappointing and not good enough.
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2016-11-10
- Comments
-
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-06-13
- Comments
-
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
- Location
-
- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2018-03-30
- Comments
-
We moved from sky because of prices going up ,but it was the worst mistake we made , first there was a minor problem with the line , that's OK openreach sorted that out , then it was sse,s routers they can't deal with the speeds ,so they have to slow down what they give you , then all of a sudden the routers go off big red light, they say it wil, drop out from time to time , but never experienced this with sky, Not good if you are in the middle of watching something , or on a computer, doing work.
Custom services are OK , but if it goes down out of hours you deal with another company, over all if you need a decent broadband signal I personally wouldn't recommend sse broadband.
- Location
-
- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2016-03-29
- Comments
-
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
- Location
-
- Location
- King's Lynn
- Reviewing
- SSE
- Date
- 2023-01-21
- Comments
-
Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
- Location
-
- Location
- Derby
- Reviewing
- SSE
- Date
- 2019-05-19
- Comments
-
Utter rubbish.
There is a lot of network throttling during peak times, and of course peak times are essentially any time OTHER THAN 9-5, when everyone is at work - meaning you are ALWAYS throttled during any normal time of day - think abysmal streaming speeds, piss poor download speeds and shocking connection stability - online gaming is just a nightmare.
The 'Technicolour' router is the biggest pile of garbage on the market, whoever in SSE thought this was a good product to give to customers must have been swung full force at a wall as a baby. The connection strength is non-existent, I have zero/one bar (effectively no usable connection) in my bedroom, which is no more than 4m from the router, through two walls (only one structural). The router will also randomly drop out for absolutely no reason.
I only chose SSE as they were the only provider to offer a 1-month rolling, and since I get my electricity with SSE I got a decent discount. If you are not limited by needing a 1-month rolling period, DO NOT GET SSE - you will experience nothing but misery when dealing with anything internet related. If you absolutely must use SSE (for whatever ungodly reason), invest in an aftermarket router, probably something by Netgear - and use the Technicolour P.O.S as a modem only.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-09-13
- Comments
-
Avoid its criminally slow at peak times. Switched to the SSE Ultra fast fibre so I could stream HD and 4k movies and I can get 65mb/s in the middle of a weekday but at any 'peak' time I'm getting 4-10mb/s. My previous standard broadband gave a constant 17mb/s which was more usable. AVOID.
- Location
-
- Location
- Lowestoft
- Reviewing
- SSE
- Date
- 2017-07-28
- Comments
-
Firstly this has to be the best price deal around - I will struggle to get anywhere near £21 per month when my deal ends in October 2017.
However - Although the speed is very good, I get near 50Mbs download it has an annoying habit of dropping the link randomly.. Not that random - usually within a few minutes of starting streaming a movie or downloading a large file, or a few seconds after I hit SEND to a long involved email, which is lost and I have to sometimes start over.
It is so unreliable I can rely on it being unreliable.
If it was not so cheap I would have dumped it 12 months ago. Now it is just annotying - bit like toothache.
- Location
-
- Location
- Lower Cambourne
- Reviewing
- SSE
- Date
- 2016-03-31
- Comments
-
Very poor speeds with this supplier. Download speed is 0.19 and Upload speed is 0.25. I did a BT speedcheck the guaranteed Min Download speed is 3.0 Mbps
- Location
-
- Location
- Twickenham
- Reviewing
- SSE
- Date
- 2018-06-29
- Comments
-
I am in the process of transferring my SSE Broadband & Phone number to a new address and SSE have been worse than useless. Despite being very clear about the dates that we require Broadband, they have booked it for a month late - August instead of July. This will kill my business and seriously disrupt my family and social life. I am now trying to get them to sort the issue out, but there is no urgency whatsoever. I can see that I will probably have to cancel my contract and find a better provider, putting me back at the mercy of BT Openreach too, but its will still be quicker and probably less frustrating than dealing with SSE.
- Location
-
- Location
- Caversham
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
- Location
-
- Location
- Wantage
- Reviewing
- SSE
- Date
- 2020-03-08
- Comments
-
Properly awful. I've been in touch any number of times with the customer services and simply not interested in improving the service. Constantly bleating about how many devices are registered on the router.
Yes, we do have a reasonable number of devices 9 but clearly not all being used at the same time!
Can't wait until the contract finishes then back to Vodafone!
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2019-05-20
- Comments
-
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
- Location
-
- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2019-11-27
- Comments
-
Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service.
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-12-02
- Comments
-
I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE.
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2020-07-09
- Comments
-
I am at a loss how bad the customer service at SSE is. The lack of communication on the process of moving home is non exsistent. When you do receive an email its most likley got the wrong information and irrelevant to the process. Whats really frustating is waiting approx 20 mins each time to get though to advisors who cant really tell em anything to then say they will call me back and never do. I have raised a complaint bt have received no official response in how they are going to deal with the situation. They may be cheap, but its for a reason.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2018-10-23
- Comments
-
I read an Ofcom review of SSE broadband - they have one of the worst drop-out rates on their ADSL service, presumably to drive people to upgrade to the more expensive (nearly) fibre service. I contacted SSE about the number of service drop-outs I am experiencing (2 or more every day) and they said it was because I was using my own router - replacing with SSE's router has not improved the situation. I cannot wait for the contract to end to I can get out and use Plusnet which I use at another location and is much more reliable - even though this location is out in the sticks and the infrastructure is mostly on poles and is old and noisy. I couldn't recommend anyone using SSE for broadband.
- Location
-
- Location
- lancashire
- Reviewing
- SSE
- Date
- 2018-05-10
- Comments
-
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
- Location
-
- Location
- CHEPSTOW
- Reviewing
- SSE
- Date
- 2021-03-07
- Comments
-
keeps dropping out poor signal to tv
- Location
-
- Location
- Nairn
- Reviewing
- SSE
- Date
- 2019-12-07
- Comments
-
Ridiculously Slow Broadband and Appalling Customer Service
In early November 2019 I decided to switch to SSE for my ‘phone and broadband service. Since then I have had issues indicating an appalling level of service.
On 07/11/19 I received a welcome e-mail with 2 attached docs, both of which indicated that I was living in Morayshire, the next County. During a ‘phone call on 25/11/19 I was advised that the wrong address would not appear on important letters. On 02/12/19 I received an important letter from SSE again showing the wrong County.
On Sunday 24/11/19, and without any warning from SSE my internet connection with with Plusnet stopped. This was the first indication that any technical action had occurred.
It took me about an hour on 25/11/19 to get thro’ to SSE. I was only then told that the changeover had actually occurred. The letter advising that the ‘phone & broadband start date “will be” 21/11/19 only arrived on 02/12/19.
Similarly I did not receive the wireless router in advance of the change. It was delivered on 27/11/19. I had been without any internet service for three days.
Since setup of my broadband on 27/11/19 my download speed has consistently been below 3Mbs and sometimes lower than the upload speed. Three requests to improve this have, to date been ignored. To avoid long waiting times on the ‘phone, two have been by the on-line query/complaint form and one has been by e-mail to SSE Broadband Enquiries.
Having used broadband for 10 years at, or near, my current Postcode address I know that I can get much higher speed. I am convinced that SSE have artificially degraded my connection and that they have, so far, deprived me of the proper and normal speed available at my address.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2019-09-06
- Comments
-
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2018-11-12
- Comments
-
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.
Immediately after I finally got connected I started having issues with WiFi.
Note: there are never more than 2 devices actively using the WiFi at any one time.
Note: The speeds are good. Not great... but good.
The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.
Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".
I'm sorry but it isn't.
On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!
My options are;
Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.
Thats what i was told by the SSE rep on the phone.
Customer service - shocking!
- Location
-
- Location
- Fortrose
- Reviewing
- SSE
- Date
- 2020-05-05
- Comments
-
Customer service is terrible. Connection would often cut out for short periods, no problems 2 weeks out since switching to a competitor. Still sending me letters and bills after switching.
- Location
-
- Location
- basingstoke
- Reviewing
- SSE
- Date
- 2016-06-16
- Comments
-
This is not an actual review of SSE, rather a review of why I am not with them. After being with TalkTalk almost from their inception I decided it was time to upgrade to fibre. As the T-T offering seemed quite expensive to upgrade I went online with a well know switching site and it appeared that SSE were offering an excellent deal for £21 a month unlimited calls, fibre B-Band etc. I duly put all of the info into their site and was told that I had to call them 'for a few remaining details' After 4 successive calls, being on hold for around 15-20 mins each time I gave up and called TT to discuss cancellation. Although not matching the SSE deal they have upgraded me to fibre for free, with no additional installation or delivery costs for a year and without all the hassle of switching, changing email etc. SSE would almost certainly have got my business initially if they had answered the phone (which TT did within 30 seconds) but clearly their customer service is either too over stretched or they just don't care. I can accept peak demand issues but the calls were over a few days with a min of 10 mins on hold each time before I gave up. Finally I cannot recommend highly enough the T-T representative in the Lancashire call centre who sorted it. HE was professional and interested, taking the time to offer me a good package for no additional cost without being pushy
- Location
-
- Location
- uk
- Reviewing
- SSE
- Date
- 2016-04-10
- Comments
-
dismal never once used it without dropping out every few minutes
- Location
-
- Location
- Irthlingborough
- Reviewing
- SSE
- Date
- 2021-10-28
- Comments
-
It’s a real shame that it’s not in the least bit reliable!! It is as though when the customer service helpline closes the problems start which in my eyes is unforgivable! Although when you get through to them they advise you to turn the router off on then back on, it’s embarrassing to be honest with you
- Location
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