496 Customer Reviews over 13 pages
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- Location
- Henfield west sussex
- Reviewing
- SSE
- Date
- 2016-07-18
- Comments
-
I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
- Location
-
- Location
- SKELMERSDALE
- Reviewing
- SSE
- Date
- 2016-11-25
- Comments
-
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2020-08-19
- Comments
-
Broadband is ok they are a reseller of Vodafone broadband. So if your a Vodafone customer go direct for broadband as you will get a better discount.
- Location
-
- Location
- Bradford
- Reviewing
- SSE
- Date
- 2016-06-18
- Comments
-
The transfer from BT was not bad, only thing to fault, was the engineer did not turn up, rang up customer service who advised everything had been done and the engineer did not have to attend the property. Setting up was easy and compare to BT who I was paying £50 for the same service, this is a lot better deal, same service but cheaper price. If you do have BT, I would recommend to change to SSE.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-04
- Comments
-
Terrible customer services. Imagine being on hold for 38 minutes listening to cap crooners.. no wonder people hang up and come here to write reviews.
- Location
-
- Location
- Epsom
- Reviewing
- SSE
- Date
- 2016-12-02
- Comments
-
Day 1 - connected phone 1st thing - broadband connected by 6pm. Router setup easy:- admin and admin for access to router
all wifi working no problems speed 34Mbps so far - paid for 68 but this is fine for me. Much better than EE which was 0-3 in a constant cycle. So far, so good.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2017-04-27
- Comments
-
This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2016-08-02
- Comments
-
The cutover from TalkTalk to SSE went ahead smoothly on the agreed cutover date and I haven't noticed any drop in the 76Mb/s speed. But, their customer service is shockingly poor. I couldn't sign up online and had to spend 43 minutes on the phone to a Portugese chap who had trouble reading the terms and conditions back to me but insisted on repeating them about half a dozen times. Then I get a mystery email to say they'd been trying to get in touch with me but, even though I gave them alternative details, didn't get back to me.
After the cutover I tried to download the security software, NetIntelligence, using the login details provided but got the error 'invalid username'. When I emailed NetIntelligence support the email bounced so I emailed SSE and never got a reply. I'm now on the phone to SSE to get this sorted out and have been queued for 20 minutes and counting. I'm paying for a 24x7 service but their telephone support is only 8am to 8pm Monday to Friday and 8am to 2pm Saturday. So if I have a problem at 14.01 on a Saturday it could be 42 hours before I can actually report it - assuming they ever answer the phone.
- Location
-
- Location
- Shropshire
- Reviewing
- SSE
- Date
- 2015-10-26
- Comments
-
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
- Location
-
- Location
- Cheshire
- Reviewing
- SSE
- Date
- 2017-12-21
- Comments
-
I suppose you get what you pay for but for once, customer service is exemplary.
The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-07-07
- Comments
-
Am actually not sure what the fibre speed would be but I almost signed up to the SSE £21 deal today but had one more go at getting a good deal with my current provider TalkTalk and they are giving me free fibre broadband for 12 months so will only be paying £17.70 per month for better more reliable download speeds by the looks of the reviews on here and am so glad I read the reviews so I would say check with your current provider first and you may get a better deal and a more reliable service - I am one happy customer now and TalkTalk will be switching me to my free fibre broadband in 9 days with no fees or extra charges
- Location
-
- Location
- Altrincham
- Reviewing
- SSE
- Date
- 2016-08-29
- Comments
-
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
- Location
-
- Location
- Worksop, Nottinghamshire
- Reviewing
- SSE
- Date
- 2017-05-04
- Comments
-
Customer service,
SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,
SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)
I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.
Broadband speed
BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab
Personal Note,
Great for the price you pay think my bill is £21 a month Inc line rental
- Location
-
- Location
- Cumbria
- Reviewing
- SSE
- Date
- 2020-07-08
- Comments
-
My first time with SSE was brought to and abrupt parting of the ways by a house move. Overall at the time I was pretty happy with them. The accounts system was one of the best I had come across, never as mistake, an overcharge, nothing. Support at that time was pretty brilliant if you could not get through the automated system asked if you wanted a call back and gave you an approximate lead time, and it worked, brilliant! The only downside I recall was the fair usage policy, which quite simply was not fair and caused a lot of frustration at times and up to the time of writing is still sadly in place. I tried to transfer my account to the new address but was informed they could not supply to that address at that time.
I tried 2 other broadband suppliers, neither one up to much. I won’t name them here.
(But they were Sky and Plusnet)
Later SSE became available. So this is my second time with them and my 18 month agreement has come to an end. I have sadly made the decision to move on. The systems and accounts department are still solid. As far as support goes the automated call back system is no longer there and your stuck with the endless wait times, though the staff have always been helpful. I have been on a supposed 35mb fibre connection which for the most part seems to operate between 8mb and 20 mb and the test were run in the main via ethernet cable. I understand that they are thinking about moving over from unlimited broadband to truly unlimited. I f anyone from SSE happens to read this I would like you to know how much you have got right and to thank you for it. What a shame!
- Location
-
- Location
- West Scotland
- Reviewing
- SSE
- Date
- 2016-11-08
- Comments
-
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2019-05-09
- Comments
-
My internet connection would regularly drop out 5-10 times a week. Usually for 1-10 minute periods. While SSE customer service was excellent, the issue clearly lies in-house as BT never found a fault with the line. Perhaps another good example of an initially excellent provider (PlusNet) getting too bloated and not upgrading their service to cope with it.
Incidentally, switched to a competitor and haven't had a single disconnect in over a month.
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2015-09-12
- Comments
-
Customer service has been awful - broadband delayed by six weeks. They didn't contact us to arrange fitting of the new fibre modem, failed to correctly book a fitting date. On the plus side now installed we are getting 36mb on fibre.
- Location
-
- Location
- Oxfordshire
- Reviewing
- SSE
- Date
- 2016-08-28
- Comments
-
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.
The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).
Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.
The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.
Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!
It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.
I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
- Location
-
- Location
- Scottish Borders
- Reviewing
- SSE
- Date
- 2021-05-24
- Comments
-
Switch date 4/11/19 – Didn’t happen
Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.
Phoned SSE 6 Nov. 13:40 Disconnected
Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.
Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.
Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.
14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.
15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
Advised to try again Sat: 15th and if no joy then phone SSE again.
18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.
18th Nov. Internet came online at 21:30pm.
19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.
14 days compensation at £5 = £70.
20th Dec received email bill from SSE requesting I pay £23.99.
21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.
21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.
From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.
Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.
It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.
All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
- Location
-
- Location
- bedlington
- Reviewing
- SSE
- Date
- 2016-11-02
- Comments
-
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2022-10-17
- Comments
-
They have changed how I can pay preventing me paying online meaning I have to ring them wouldn't be a problem if I didn't spend the last 2 months trying to actually get through to them oh and the few times I have I'm chucked on hold for hours till I hang up. I've emailed and sent them messages on WhatsApp most I got was " you're in a queue" at gone 10pm over 8 hours after I tried to make contact with them. All I want to do now is pay the bills due and switch provider now because they are the worse I've known and none seem to want to sort this out other than put me on hold
- Location
-
- Location
- Midlands
- Reviewing
- SSE
- Date
- 2019-03-05
- Comments
-
UK based call centres are the sole reason I stuck with SSE.
Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
- Location
-
- Location
- Hertfordshire
- Reviewing
- SSE
- Date
- 2018-01-07
- Comments
-
I moved to SSE for price reasons and, on the basis that BT and Plusnet had previously provided good service, thought what could possibly go wrong? Well actually it goes wrong alot. Nearly everynight in fact between 6-11pm. It normally drops to 0.01mbps (that's not a typo!) which effectively means there is zero internet - its not even fast enough to complete the BT wholesale speed test. I've had multiple visits to investigate 'line faults' (as if line faults would happen only in peak times). Eventually they said they couldn't help with me. So I took them to the ombudsman who said hard luck on the basis that SSE state that they traffic manage. So if you have no requirement to use the internet in the evening then I highly recommend them. For everyone else, PLEASE STEER WELL CLEAR!!
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2020-02-21
- Comments
-
In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-09-18
- Comments
-
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...
Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.
Ping is fine and reasonably constant at around 8-20ms.
Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.
However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".
I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.
I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2015-10-27
- Comments
-
What people have got to understand is there are freephone numbers that will get you to be able to talk to nice friendly people, hence the good reviews, but if something actually needs doing you have no chance because of an abysmal customer service infrastructure, hence the bad reviews.
And that explains why most of the reviews are split into these two contradictory camps.
I'm trying to switch as an old current customer to the new offer service, which surprisingly is allowed! But try finding the full and relevant terms and conditions on their website. It's about time ofcom got proactive on such things
- Location
-
- Location
- United kingdom
- Reviewing
- SSE
- Date
- 2020-10-20
- Comments
-
I took up SSE between 2016 and 2017, moving from sky. They have a particularly good offer at the time for FTTC which was very impressive. The service however was a bit of a disappointment though, I did try and leave the contract initially, but the penalties were far too great.
The first thing you have to know about SSE is that none of the network is owned by it. For all suppliers on BT lines this is the same as Openreach owns the physical network however other supplier out of the exchange traffic is sent over its own network. In the case of SSE it goes out via Daisy networks which is reselling to SSE. In a nutshell, Daisy are an appalling company, they sell cheap but restrict traffic a lot, they block ports, VPN's and they also do not have a large amount of backend capacity. Over the years it has been the only supplier where I have routinely got download speeds less than the sync speed of the line.
Moving onto support, it was nothing to write home about, in my mind I had made the mistake of going for a cheap service therefore it was my fault, this is all I could expect. Slow call response times and often first line call handlers who cant really appreciate the nature of the issue.
I left as soon as my contract was up, something I do nowadays is check if the ISP is just as reseller of daisy and then avoid if they are.
- Location
-
- Location
- Brighton
- Reviewing
- SSE
- Date
- 2016-12-10
- Comments
-
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
- Location
-
- Location
- Shoreham-by-Sea
- Reviewing
- SSE
- Date
- 2019-04-08
- Comments
-
Ok so in general I would probably recommend, I’ve got Fibre up to 35mbps and although it is fast the only problem is it’s not very reliable if you demand a lot from your broadband. I will average speeds of about 26mbps but it can regularly drop to about 19mbps but often as low as 9mbps; this would be fine if I didn’t require decent speeds all the time but a lot of reboots are needed to keep speeds up. All in all if you only use your broadband casually to watch Netflix etc I’d say it’s great but if you need it for more demanding things I’d probably steer clear.
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2018-09-12
- Comments
-
Connected to wrong exchange for two weeks until I suggested it was a second exchange in the same town! Very poor speeds continue. Tried to put up prices until I advised it was a fixed 3 year term. Therefore not the best.
- Location
-
- Location
- warwickshire
- Reviewing
- SSE
- Date
- 2016-06-15
- Comments
-
I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
- Location
-
- Location
- Sussex
- Reviewing
- SSE
- Date
- 2020-08-18
- Comments
-
Absolutely conned by this company. Their broadband was probably the best I have ever had, but towards the end of my 12 month contract I got a letter to say that my contract would auto renew to the most expensive of 3 package options unless I phoned and asked for a different package. I phoned up with the intention of asking for the cheapest package (I don't use the internet a huge deal) but the number quoted multiple times was an invalid number. I made a complaint on their website and about a week later some fly by night bloke phoned me to apologise and chuckled to himself about how rubbish his own marketing team is. He said "I think based on your usage you should be on the cheapest package" and I agreed. I thought the problem was sorted, but a month or so later I looked at my bank statement and had been charged for the most expensive package they do, he hadn't changed a thing. I raised a complaint 2 weeks ago about this. Not heard anything. Considering whether I can recoup the money via the small claims court or some such avenue.
- Location
-
- Location
- Market Drayton
- Reviewing
- SSE
- Date
- 2018-03-22
- Comments
-
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
- Location
-
- Location
- Gloucestershire
- Reviewing
- SSE
- Date
- 2020-06-30
- Comments
-
The service has been fine. But a fallen tree has severed my line. Openreach cant repair it until SSE contact them. I have been trying to get through to them for 2 days and have so far spent 4 hours waiting with no answer and no response to emails or anything. They are a disgrace.
- Location
-
- Location
- Tewkesbury
- Reviewing
- SSE
- Date
- 2020-11-02
- Comments
-
I only have Broadband from SSE and trying to leave them has proved to be a nightmare. It turns out there is no way to cancel unless you call them (can't email, can't do it on the website), so good luck with getting through on the phone at the moment.
Having thought I'd informed them it turns out I hadn't done it correctly, so received a bill for £39 for the month after I moved out. I finally got through to their customer service and was told I had to pay the bill and I would also get another bill as the account could only be closed from today! When I asked how I could appeal, she said "you can't". I wouldn't touch this company with a bargepole if I were you.
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2016-03-07
- Comments
-
0.02mb/s to 3mbs depending on time of day. regularly drops out. customer services very polite and friendly, UK based and answer within seconds, but yet to resolve issue.
- Location
-
- Location
- Chester
- Reviewing
- SSE
- Date
- 2016-09-12
- Comments
-
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
- Location
-
- Location
- Kilmarnock
- Reviewing
- SSE
- Date
- 2017-02-19
- Comments
-
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-08-10
- Comments
-
The customer service is disgraceful. I tried to take my SSE broadband with me when I moved home. I waited for two weeks with no letter received in the post as promised regarding my move. I called SSE only to find out that my account had been closed and I had been charged with a termination fee. A customer adviser promised me that this fee would be removed and my account would remain closed. The following week I received a router and and charge remained on my account for over 4 weeks regardless of an official complaint being made. I had also asked to speak to a manager on many occasions only to to fobbed off by a customer adviser who would say they have no power to do anything. Was I reimbursed as per company states on website for a call back that was not made? Or for the stress they have caused me? Of course not. I strongly advise everyone NOT to use this unprofessional company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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