496 Customer Reviews over 13 pages
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2019-04-20
- Comments
-
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2015-12-19
- Comments
-
I would like to thank for the best broadband which I had in UK!
All other companies charge high prices for low speed broadbands and let me tell you - it's insane! Then I moved to new place and I found about SSE company I tried and from now on I recommend it to everyone.
This company doesn't spend a lot of money for advertising so it's common that most of us even don't know about SSE.
Just one minus is that you need to spend around 20 minuets to be connected to customer service. I hope they going to sold out this problem soon.
In the end even you need to spend around 20 minutes on phone but you going to have high speed broadband for amazing price.
All the best!
Reda
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
Really impressed! Having experienced switch overs before I expected the usual chasing and days without any internet but I had nothing of the sort! It was really straight forward, I just filled out a form online and was told that they would be touch within so many days. I received a letter in time with all the T+Cs and to let me what to expect and when. Without me doing anything else, my old supplier contacted me to say that SSE had been in touch and they knew I was leaving. I was told when an engineer would come (I was given a 4hr window to expect them). The engineer arrived as expected and I had, at most, 1 hour without internet! There's been no problems so far!! I have never known any switch to go this smoothly! And at such a great price too, way below everyone else. I had to call customer services to ask 1 question, I had to wait to speak to someone for 40mins (hence 4 stars) but when I got through to someone they went above and beyond to help. I really can't speak highly enough of this company.
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2019-05-01
- Comments
-
I have been an SSE customer for over a year now. The broadband package has been reliable, the speed as promised. I am most impressed with their customer service. Every time I contacted them whether to ask a question regarding my account or to switch tariff- I could not fault their professionalism nor the speed with which they resolve anything. I contacted them today after receiving a letter informing me that the package price will increase next month as my 1 year contract is due to be renewed.I asked to switch to another deal-lower than what I pay now and with the same benefits, which was immediately processed, no questions asked, no trying to sell any other products I might not want or wish to listen to an extensive sale 'pitch'. Simple and forward, 2 minutes phone call with a very friendly and professional call handler. I highly recommend this provider. Thank you
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2017-11-06
- Comments
-
Switched from BT after nearly 2 years of decreasing speeds and constant loss of service. BT constantly told me there was no problem and that it must be something wrong at my end. I decided to switch to SSE as they were cheaper and was not really expecting an improved service. However, my average speed has now doubled and the connection is constant (it used to drop about 10 times a day with BT). I had one bad day, with dropped connections, a couple of weeks after it was first installed and called SSE - they actually sorted the problem immediately and called me several times over the following days to check that everything was working ok. No problems since. That rare thing - a better than expected service.
- Location
-
- Location
- Rural Petworth
- Reviewing
- SSE
- Date
- 2016-02-22
- Comments
-
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
- Location
-
- Location
- Skipton
- Reviewing
- SSE
- Date
- 2015-08-17
- Comments
-
A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.
Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.
Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.
Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.
Go for it.
- Location
-
- Location
- Chippenham
- Reviewing
- SSE
- Date
- 2016-04-16
- Comments
-
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
- Location
-
- Location
- Cheshire
- Reviewing
- SSE
- Date
- 2018-01-11
- Comments
-
I'm just finishing with SSE as I've come to the end of my 18 month contract.
I was on the 76meg fibre package and the only reason I'm not renewing is because I can get a cheaper service.
They do use a FUP but I had no issues running web servers, gaming servers and watching live streams on the TV all at the same time.
The supplied router is UGLY but that is all, it copes easily with my unusual LAN setup and numerous port forwarding rules.
One star missing due to the FUP.
Are FUPs needed now in the days of Fibre?
If the price is right go with them. The service is great.
- Location
-
- Location
- Stratford-upon-Avon
- Reviewing
- SSE
- Date
- 2019-05-24
- Comments
-
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
- Location
-
- Location
- notts
- Reviewing
- SSE
- Date
- 2016-07-02
- Comments
-
found this ultrafast service on google,at £21 total month3amly cost i thought its too good to be true! bt service terminated at 3am (38meg service supposedly,got much less),i plugged in new router and was running in 10 minutes,blistering speed 75.6dl/19.8ul, get it while its still available !
- Location
-
- Location
- Dunfermline
- Reviewing
- SSE
- Date
- 2016-07-24
- Comments
-
The only problem I had was with openreach getting my line connected. my activation date went by and still no service. my account was upscaled to a manager who rang me everyday with updates from openreach. my line was finally connected 6 days late. not sse fault at all. at the end of it a £50 credit was put on my account and my broadband is stable at 68mps. Customer service is good
- Location
-
- Location
- Stalbridge Dorset
- Reviewing
- SSE
- Date
- 2020-06-19
- Comments
-
Our fibre broadband stopped working, so once I got through to an operator (20 minutes wait at peak time) she was very helpful, patient and being an English call centre, there was no issue with understanding each other. She talked me through making several address changes in my routers settings which took a while, but she waited until I had tested the fix and all is well again.
I've had 3 occasions now to contact sse broadband with issues over 3 years, and all 3 times their level of service is excellent. I left BT because I found their customer service non exsistant and they caused me a lot of stress, sse customer service is a credit to them and is why I'm writing this review.
- Location
-
- Location
- Withernsea
- Reviewing
- SSE
- Date
- 2021-05-18
- Comments
-
Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
- Location
-
- Location
- inverkeithing,fife
- Reviewing
- SSE
- Date
- 2016-05-06
- Comments
-
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
- Location
-
- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2015-11-30
- Comments
-
Very good service, no throttling or anything either. maybe am just lucky?
also managed to get a free static IP
- Location
-
- Location
- inverkeithing,fife
- Reviewing
- SSE
- Date
- 2016-05-06
- Comments
-
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
- Location
-
- Location
- Alnwick, Northumberland
- Reviewing
- SSE
- Date
- 2019-06-12
- Comments
-
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive.
- Location
-
- Location
- BOGNOR REGIS
- Reviewing
- SSE
- Date
- 2016-07-30
- Comments
-
Seamless transition from previous supplier in all aspects of the transaction. Absolutely pleased with SSE.
- Location
-
- Location
- Newbury
- Reviewing
- SSE
- Date
- 2018-06-08
- Comments
-
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
- Location
-
- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2020-05-31
- Comments
-
We've had SSE fibre ultimate for around 4 years now. Compared to the virgin product we were on previously, it is flawless.
In 4 years we've experienced 2 drop outs that lastest all of 5 minutes each. We have never experienced any throttling or peak usage and during lockdown with heavy working from home (I work in IT and spend 10 hours a day working remotely and on video calls). When we were with virgin the service here was terrible, packets constantly being dropped and peak time usage really effecting video streaming and general browsing
A lot of reviews on here are from customers who probably do not have a decent BT line to their property or have localised issues with the BT network. No matter was provider you were with, you would have experienced the same issues.
Overall, SSE is cheap, reliable and quick.
(I'm also an ex SSE employee who hates this company with a passion)
- Location
-
- Location
- Cumbria
- Reviewing
- SSE
- Date
- 2019-12-27
- Comments
-
I’ve been with SSE since April 2018 when I relocated from Yorkshire. I cannot fault the service I’ve received.
I constantly achieve the average speeds advertised and am on a rolling monthly contract so if I wanted to (which I don’t) I could cancel with no termination fee.
There have been occasional outages, but these were rare and beyond SSE’s control as large geographical areas were affected at the time.
I’ve always got through to customer services without too long a wait and have found them to be very courteous and helpful, on the rare occasions that I’ve had contact them.
I live in a smallish village in Cumbria so I’m not sure if this is why I get such good service, compared to bigger conurbations where demand for internet services may be higher.
WiFi coverage is good with just 2 blind spots in a 4 bedroomed detached house.
Value for money has always been good.
I did however change the DNS settings on my smartblu-ray player as I began to have problems streaming when using SSE’s DNS address, I expect they were traffic managing, however my service has recently been upgraded to truly unlimited with no traffic management.
I’ve done regular comparisons with other providers but haven’t changed because the costs savings would be minimal and why risk going with another provider when I’ve received such a good service?!
- Location
-
- Location
- Argyll
- Reviewing
- SSE
- Date
- 2019-10-30
- Comments
-
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE.
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2016-07-31
- Comments
-
speed, cheap.. and make a diffrence to talk talk...
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2020-09-16
- Comments
-
Oddly after multiple attempts at calling and waiting, I got through to a perfect Customer Service rep
She explained my Billing
SSE being a big company has poor Front end IT and user interface (especially Utility firms)and leaves many confused about billing - the Online experience for SSE, once into ones account is very poor. Big companies suffer from this because of very poor and dogmatic myopic hiring protocol and not thinking outside of the box, thats why I stay small and nimble.
So SSE is not specifically different but could improve significantly.
- Location
-
- Location
- Llanharan
- Reviewing
- SSE
- Date
- 2020-02-17
- Comments
-
Most people come here and react in a negative manner, Most of their issues are down to user error.
SSE has been great these last few months, Speed hasn't dropped from what was promised, I can also double my fibre speeds to 76mbps for an extra 3 quid.
- Location
-
- Location
- Welling
- Reviewing
- SSE
- Date
- 2018-05-03
- Comments
-
I am just coming to the end of my 18 months contract and it has been extraordinarily cheap for me. Superfast broadband, phone line, international calls to selected destinations - all for £24.00. I joined during their promotion when their services were apparently not up to scratch. As for the last 18 months have been a dream. I had very slow speed after 2 months, contacted them, did a few online speed checks, sent the results to them, engineer sent in within 48 hours. Problems resolved and it has been a dream dealing with them. I won’t hesitate recommending them to anyone.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-08-20
- Comments
-
Signed up in July went live August. So far ive had no issues at all with SSE despite all of the negative reviews here and on other review sites. I get an average of 70 to 80 mb with ultrafast fibre ,customer services can be a little slow however when i have spoke to them they have been very good.
- Location
-
- Location
- Rochester
- Reviewing
- SSE
- Date
- 2017-03-29
- Comments
-
I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2017-11-17
- Comments
-
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2018-04-21
- Comments
-
My 18 month contract with SSE ultrafast fibre came to an end but the price increased to a staggering £48 i did consider switching but its to much hassle instead opted for the new monthly service same broadband but line rental only as i hardly use the landline , i still think this is an ok deal as ive always had a good speed with SSE.
- Location
-
- Location
- Henley on Thames
- Reviewing
- SSE
- Date
- 2016-02-16
- Comments
-
After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2015-06-27
- Comments
-
Very pleased so far (this is day 1 of having broadband with SSE in a new property). Given the deal currently on offer (ie 'free' for 2 years with 12 pounds lines rental), there seems to be a backlog (I waited 5 weeks to be up and running). When you order, you need to let the 14-day cooling off period pass before they can do anything with your activation, the phone line is then activated 7 days later, then the broadband around another 7 days after that. Mine was a little longer, as unbeknown to me, once the phone line is activated, you actually need to call up and place the broadband order (as, apparently, would have been advised in the welcome letter which I never received). Luckily, I found all this out by weekly calls to get status updates). I must say though, every time I called their call centre, every operator was fantastic - they took the time to go through my query methodically, were friendly, and gave me confidence that, although there was a back-log, my order was being worked on and gave me estimated dates for completion. I've now got my broadband up and running, and all is good, hopefully it remains so.
- Location
-
- Location
- St Albans
- Reviewing
- SSE
- Date
- 2016-11-17
- Comments
-
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
- Location
-
- Location
- east yorks
- Reviewing
- SSE
- Date
- 2015-08-20
- Comments
-
Having got fed up with BT's never ending stealth price rises, I looked for alternatives.
For £12 per month line rental with free, unlimited broadband this seems too good to be true.
It's actually much better than I expected.
I know they do traffic management, but I haven't been aware of it happening here yet.
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2015-10-13
- Comments
-
I just switched last week so early days, but after using talk talk and BT, it a breath of fresh air. The switch over did not go quite to plan due to BT but when I rang the customer support no menu's, no holding, just right through to a UK centre who are brilliant. I checked my speed last week before I switched and it was about 7.00 mb in the morning.(I used 3 checkers to get an average) As soon as I had my line connected I re checked the speed and was getting 18-20 mb. How does that work as its the same line. Anyway, as I said early days but its worth it just for the customer support!
- Location
-
- Location
- Dorset
- Reviewing
- SSE
- Date
- 2019-01-05
- Comments
-
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.
Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.
However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.
Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.
We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
- Location
-
- Location
- Cardiff
- Reviewing
- SSE
- Date
- 2017-12-02
- Comments
-
Excellent customer service and sorted things out with bill without any fuss.
- Location
-
- Location
- South Devon
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2022-12-08
- Comments
-
Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.