SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 444 customer ratings since 2018-07-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

321 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton SSE  
They seem to limit upload/download speed to less than 50% the regular speed almost every day.
I'm a freelance graphic designer and this entire outfit has caused me to be even slower than the 35mbit fibre I had with sky, much less the 78mbit speed I can get for about an hour a day before it throttles me back.

I read online that the services are actually provided by Daisy Wholesale.
I've today written a complaint to SSE and delivered via recorded postage. At the same time I'm bringing the matter to the attention of the Ombudsman and Ofcom.
I suggest eveyone else experiencing underhanded throttling also do the same. It takes 10 minutes of your time and right now it's critical that no new customers are onboarded with SSE Unlimited Ultrafast Fibre without knowing the material facts which will effect their daily use of the service. I thought we were past this kind of rubbish but now we're all locked in to an 18 month contract with them.

I don't torrent, download significant amounts of data, but it seems that services such as teamviewer are seen as p2p and as such it's impossible to use for even 30 minutes logging in to my desktop machine upstairs to fetch files before these SOB's throttle the connection.

We're livid. They have picked the wrong person to target with fraudulent advertising of services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton SSE  
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Brighton SSE  
the cooling off period is supposed to be for customers it's does not mean SSE should do nothing for 14 days ... been waiting 3 weeks for broad band and still nothing ... wish I never changed ..Plusnet connected my phone same day how does it take SSE 4 weeks to push a few buttons? Was going to change gas and electric but can't go without fuel for up to three weeks!
Hopeless company. No emails no letters. Not told it would take
so long not happy avoid like the plague
Bristol SSE  
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol SSE  
Excellent customer service and sorted things out with bill without any fuss.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Cardiff SSE  
Done line test with sse to yeast for fibre max results came back saying expected speed of 60 mbps ok not full 76 mbps but good enough how ever after making purchase and setting up and wait more than then 10 days for line to be stable as instructed max speed not passing 42mbps which is no where near 60mbps called to explain problem and to be greater by a extremely rude and arrogant customer service operator who as a answer for everything do yourself a favour and stay well clear of this company full of BS hope at later date I can claim all costs back due to mislead information ie false advertisement
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle SSE  
I switched to SSE primarily for the excellent deal and fast speeds. Initially was good but then intermittent. SSE were excellent - problem ended up being an open reach issue but all in all had 4 engineers out. SSE regularly updated me and if the person dealing with my case was on days off she handed it to a colleague. In a previous property I have had broadband through plusnet ( who made me cry) and sky and there is no doubt that the customer service at SSE is second to non. I now have an excellent phone and broadband connection and have nothing but praise for SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle SSE  
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Caversham SSE  
abysmal broadband strength - & this is in Central London, not some rural out of the way location.
Insufficient strength to access email or google on several occasions over the weekend, let alone watch Iplayer, which were all possible with previous provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
central london SSE  
So I joined SSE 15 months ago on a 24 month half price fibre deal with 80mbps fibre. I had a bad few months with very slow download speeds of 0.2mbps after 4 each day till midnight.

I labor d with it for a year until I found out I could get off the contract after 12 months for 30 quid. I paid the money because daisy heavily speed limits certain traffic at peak times rendering the internet unusuable. Facebook videos don't work. Direct downloads e.g pz4 updates don't work. Anything other than web sites and Amazon prime works. I'm leaving tomorrow thankfully. Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Cheltenham SSE  
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire SSE  
I'm just finishing with SSE as I've come to the end of my 18 month contract.
I was on the 76meg fibre package and the only reason I'm not renewing is because I can get a cheaper service.

They do use a FUP but I had no issues running web servers, gaming servers and watching live streams on the TV all at the same time.

The supplied router is UGLY but that is all, it copes easily with my unusual LAN setup and numerous port forwarding rules.

One star missing due to the FUP.
Are FUPs needed now in the days of Fibre?

If the price is right go with them. The service is great.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheshire SSE  
I suppose you get what you pay for but for once, customer service is exemplary.

The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Cheshire SSE  
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Chester SSE  
Have been with sse for 12 months now, as part of an 18 month contract. No problems at all. fast speeds unlimited phone calls and line rental included for £21.50 I do not want this contract to end
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chester SSE  
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester SSE  
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Chippenham SSE  
Absolutely atrocious. To cut a long story short a month has passed and they are still unable to even process the application. Have spent what seems like days on the phone and eventually because they had no idea what to do. I have told them to forget it. Supposedly they will be compensating me with £50. Don't go anywhere near SSE for broadband. Hopeless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Chorley SSE  
6 weeks after signing up for SSEs phone and broadband deal I cannot comment on speed or reliability because it's still not working. Ours was treated as new install and that was good because the internal cables where probably 1960s GPO. Eventually we received an install date I had to travel 350 miles home from Scotland to make sure I was there for the engineer because they threatened 108 pounds bill if no one was in. I sat in for 5 hours and no one came. Eventually called them to be told it had been switched on exchange, flipping heck had they told us I needn't have travelled, it had probably been switched on days before when my partner received an unsolicited call from Indian call centre. They must have known a number to call but sse didn't tell us. The phone couldn't phone out but eventually I'd to call to ask for new number. Made complaint got long letter back dealing my complaint but nothing else. Broadband router received 7 or 8 days later remember they promise 5 but instructions said don't install till you get code on separate letter. It never came. Eventually called them to be told it didn't need one. Hours on phone to them explanation after explanation and still no broadband. My advice folks look elsewhere for experienced provider .
  • Satisfaction
    1 star
  • Customer Service
    1 star
Clay Cross SSE  
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Colnbrook SSE  
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again.

Nothing but problems ever since i ordered from them. Next door neighbours phone line was changed to SSE instead of my own line , took them 2-3 months to figure out what had even went wrong and finally get connected even after i had mentioned to them what the problem could be the adsvisor knew better than me and said the engineer would sort it out. Engineer never arrived twice , he turned up at the house the first time and said that he knocked and there was no answer so he left , i was told i would be provided with photographic evidence that he actually arrived at the right door but this was never provided , the second time he was given my mobile number to call me when he was outside but once again never called and just left. 2 days taken off work for nothing , not that anyone from SSE cared.

The next issue was my connection going on and off consistently about 20-30 times a day ruining whatever work i had to complete that day aswell as games and music i had been watching. For some reason i was advised to call the faults line 12 midnight by an advisor , when i rang up the automated line said i was in a Q to hold on and that my call would be dealt with very shortly , i waited on the line all night expecting for someone to answer and sort my connection out but nothing. The automated line told me to wait in the Q for an advisor even though the line was infact closed and nobody was there until 6am , another £20 vodafone goodybag wasted based on an SSE advisors advice.

Obviously a complaint had already been made by this point and next up was the manager dealing with the complaint Rachel from SSE. On initial contact she told me everything would be investigated properly and compensated accordingly. A previous advisor mentioned something to do with a connection fee of £60 being added to the bill as a engineer had to visit .When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Consett SSE  
Biggest load of rubbish ever, speeds abysmal and every time I call up they make me do the same things over and over again, do broadband speed test etc etc, then today I was told that my router must be at waist height in my home !!!!! Was stupid enough to take out this awful contract, roll on 16 months time when I can go back to bt or I may cave in and pay to get out of contract early or I might seek legal advice , be warned !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall SSE  
We moved from sky because of prices going up ,but it was the worst mistake we made , first there was a minor problem with the line , that's OK openreach sorted that out , then it was sse,s routers they can't deal with the speeds ,so they have to slow down what they give you , then all of a sudden the routers go off big red light, they say it wil, drop out from time to time , but never experienced this with sky, Not good if you are in the middle of watching something , or on a computer, doing work.
Custom services are OK , but if it goes down out of hours you deal with another company, over all if you need a decent broadband signal I personally wouldn't recommend sse broadband.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
Have been with SSE less than a month, So far had a whole week with no internet at all, SSE then had an engineer sent over, who fixed it straight away. However broadband speed between about 17:00 until about 22:00 makes it almost unuseable. We have 2 phones and 2 computers connected to it in the house, but even if we switch wireless off on everything but one device, it is still so slow that you can rarely watch a video without constant bufferring. Not what I expected from 'ultra fast fibre broadband'
The customer service I have received from them, has been brilliant thus far, certainly can't fault that in anyway.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cornwall SSE  
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall SSE  
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
County Durham SSE  
Worst broadband I've ever used. 0.5 Mb/s download, what is that about? I'm supposed to be getting 80Mb/s.

Speedtest.net says 60Mb/s, Microsoft.com download achieves 20kB/s. Traffic Shaping ultimate fail.

No thanks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe SSE  
They dont install at weekend and told me to have a day oFf work if I wanted there services installed.

After waiting 8 weeks for installation the broadband DOESNT work NOW I finally have it Installed.

I have contacted them 5 times on each occasion I was told the person dealing with the issues will ring me.
She rang twice on 2 separate days I missed the calls.... Yet I was informed by SSE the lady would ring me back 3 times a day untill she gets hold off me. They haven't done this!!

Nearly a week later and no issue been sorted no contact from sse and still no broadband I rang the 6th TIME to be told I can't just cancel with them i have to cancel it through the lady dealing with the case.WHO I CAN'T GET HOLD OFF!!!!

AWFULL SERVICE MY PHONE BILL IS HIGHER then the broadband cost DUE TO BEING ON HOLD TO THEM FOR ATLEAST 35MINITS EACH TIME I TRY TO CONTACT THEM.

Worst customer service I have ever had wouldn't recommend them to anyone
DON'T USE SEE!!!
Croydon Mitcham road SSE  
Utter rubbish.

There is a lot of network throttling during peak times, and of course peak times are essentially any time OTHER THAN 9-5, when everyone is at work - meaning you are ALWAYS throttled during any normal time of day - think abysmal streaming speeds, piss poor download speeds and shocking connection stability - online gaming is just a nightmare.

The 'Technicolour' router is the biggest pile of garbage on the market, whoever in SSE thought this was a good product to give to customers must have been swung full force at a wall as a baby. The connection strength is non-existent, I have zero/one bar (effectively no usable connection) in my bedroom, which is no more than 4m from the router, through two walls (only one structural). The router will also randomly drop out for absolutely no reason.

I only chose SSE as they were the only provider to offer a 1-month rolling, and since I get my electricity with SSE I got a decent discount. If you are not limited by needing a 1-month rolling period, DO NOT GET SSE - you will experience nothing but misery when dealing with anything internet related. If you absolutely must use SSE (for whatever ungodly reason), invest in an aftermarket router, probably something by Netgear - and use the Technicolour P.O.S as a modem only.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Derby SSE  
Really impressed! Having experienced switch overs before I expected the usual chasing and days without any internet but I had nothing of the sort! It was really straight forward, I just filled out a form online and was told that they would be touch within so many days. I received a letter in time with all the T+Cs and to let me what to expect and when. Without me doing anything else, my old supplier contacted me to say that SSE had been in touch and they knew I was leaving. I was told when an engineer would come (I was given a 4hr window to expect them). The engineer arrived as expected and I had, at most, 1 hour without internet! There's been no problems so far!! I have never known any switch to go this smoothly! And at such a great price too, way below everyone else. I had to call customer services to ask 1 question, I had to wait to speak to someone for 40mins (hence 4 stars) but when I got through to someone they went above and beyond to help. I really can't speak highly enough of this company.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Devon SSE  
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon SSE  
I just switched last week so early days, but after using talk talk and BT, it a breath of fresh air. The switch over did not go quite to plan due to BT but when I rang the customer support no menu's, no holding, just right through to a UK centre who are brilliant. I checked my speed last week before I switched and it was about 7.00 mb in the morning.(I used 3 checkers to get an average) As soon as I had my line connected I re checked the speed and was getting 18-20 mb. How does that work as its the same line. Anyway, as I said early days but its worth it just for the customer support!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Devon SSE  
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Devon SSE  
Just changed to them on the 6th July, first test was 49 download speed and great upload speed, OMG what went wrong in 24 hrs!!!??? Carried out speed test on 7th, download 9 but upload still ok. I was getting 19-20 download with Plusnet on ordinary broadband!!! Ultrafast Fibre, no way!! Sent email for explanation, no reply yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DINGWALL, HIGHLAND SSE  
I have a busy household who consume bandwidth like there is no tomorrow. We were with Virgin until last year, but were having problems with the twin boys' xbox gaming, as they were getting kicked off servers in the evenings. Virgin told us there was a faulty bit of kit attached to the same node of us, but they had NO WAY TO LOCATE IT. As soon as we could leave, We did. SSE were doing the fibre intro deals so I snapped up the 78Mb/s package.

It all started out quite well. Speeds seemed fast (I didnt obsess over it and benchmark it every day or anything) but over time the service has got slower and slower and slower. I'm writing this now at 9.08pm and I'm getting 0.59Mb/s on the download cycle, 0.11Mb/s on the upload cycle. We restart the BT fibre box and the shocking Technocolor router (the worst router in the world - official) a couple of times a week. Its still rubbish. Calling SSE broadband is a waste of time. Not once have I spoken with anyone who has any technical skills (I work in IT/networking and know what I'm talking about). The helplines seem to be staffed by young girls trained for sales. Think I'll give them a call tomorrow and tell them I'm cancelling my direct debit in protest at the rubbish broadband speeds I'm getting, see where that goes.

Oh, and dont bother calling them late at night or on a weekend. There is no one there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Doncaster SSE  
Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dorset SSE  
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.

Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.

However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.

Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.

We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Dorset SSE  
We had limited choice of broadband provider as we're renting temporarily and didn't want to be tied into a yearly contract. SSE offer a monthly contract so despite a lot of bad reviews we went ahead and we were impressed right from the start. Customer service has a call back service so we don't have to hold on forever (and they really do call back!) and the advisers are friendly and helpful. We were connected earlier than expected which was great and we've been using it for over a month now with no problems. When we move to our permanent home, we're considering SSE for a longer term contract. Highly recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Drumnadrochit SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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