496 Customer Reviews over 13 pages
-
- Location
- Rhondda Cynon Taf
- Reviewing
- SSE
- Date
- 2016-05-21
- Comments
-
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
- Location
-
- Location
- Holbury, Southampton
- Reviewing
- SSE
- Date
- 2021-06-18
- Comments
-
Honestly, garbage I only went with sse as they were the only provider that had fibre coverage in my street, with lan connection my Internet is "ok" at best but sitting 7ft from my router my WiFi is beyond garbage, I would not be surprised if basic copper cable connection is faster with a better provider I cannot recommend SSE any less than is physically possible theyvare beyond absolute garbage to the point that I use my unlimited 4g phone plan to stream anything including online gaming it's that bad, if you haven't got the gist yet go with bt or talk talk or sky I wouldn't touch sse with a 500ft barge pole ever again in my life crap service. End of.
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2022-08-10
- Comments
-
Please consider carefully before you use SSE for your broadband. My mother is 85 and uses the internet to live stream her favourite programs. This is her life line. We had problems with SSE from the start. We upgraded in the hope it would change. The customer service when you have a problem is a shambles. We have been paying a DD for months with no service. No emails have been replied to. I have switched provider and am prepared to go to any lengths to not pay another penny to SSE. I have spent valuable hours trying to find a resolution that they seem unable to provide.
- Location
-
- Location
- Bucks
- Reviewing
- SSE
- Date
- 2020-10-14
- Comments
-
Extremely poor customer service - passed from pillar to post with excuse after excuse. Slow and unreliable internet with no support. Would not recommend.
- Location
-
- Location
- Maldon
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
New customer hope to change to S S E on phone over 5 minutes waiting gave up no one answered
- Location
-
- Location
- Gloucestershire
- Reviewing
- SSE
- Date
- 2022-02-03
- Comments
-
Would give zero stars if I could. Absolutely appalled with this broadband. I signed up and have been unable to use the broadband a single day without problems. Now having to pay over £200 bill to get out of contract early. Spent hours on the phone trying to fix issues (mostly on hold being passed between departments) but still got nowhere. Daylight robbery. Wish I’d read these reviews before I went with them!
- Location
-
- Location
- Lancaster
- Reviewing
- SSE
- Date
- 2020-01-18
- Comments
-
Due to transfer to SSE on 27 the December but still no connection ( 18th January ). Long waits on phone - 45 mins to an hour. No proper explanations or time frame for start of service. Utterly dire . Avoid at all costs . Back to Vodafone for me .
- Location
-
- Location
- Bournemouth
- Reviewing
- SSE
- Date
- 2020-11-28
- Comments
-
Wow, what can I say. Worst broadband provider ever and incompetent liars. My mum was hitting 2 mbps max, which isn't good for me WFH because I use video conferencing. We called to ask them to leave or to fix the issue. Instead, my mother (her mistake) signed up to their fibre (thinking it would be quicker than moving). My mum asked several times if we could leave no hassle if we were happy - he said yes, within 14 days no strings attached AND that it would be done within a week.
In the meantime, they sent an engineer to look at the phone line as that wasn't working. The engineer fixed that and we asked him about why we had only 2mbps and he did some fiddling and fixed it so we were at least getting 9mbps.
Low and behold we call them after a week because we didnt get an email telling us they switched us (as promised, alongside new contract). No contact. We call them and they it will take another week.
2 weeks later (time we could have switched to a different provider) we had to call again. They had switched it, but we were getting NO internet now.
We have been on the phone to them for four days straight. No internet for me as a consultant means I lose out on money. They have not been able to fix the issue and so we tried to cancel, but it turns out the salesman lied to us: we cannot cancel our contract. As I said, my mum asked twice. Remember, he also lied about if they could fix the previous 2mbps and said no - had they done that, we could have at least 9mbps better than nothing.
Disgusting company, horrendous sales team. One lady we spoke to was helpful but that doesn't solve the problem. Wifi is dropping constantly rendering it nearly unusable.
Now they are saying we can only cancel if they don't fix it within a 'reasonable' time. What's a reasonable time to you? Because for me it is unreasonable that I still cannot work 4 days after making a complaint.
DO NOT USE THEM! Don't make our mistake.
- Location
-
- Location
- place
- Reviewing
- SSE
- Date
- 2018-09-28
- Comments
-
do not bye this it will put an end to gaming and netflix 6kbps is the ussal speed
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2015-09-10
- Comments
-
Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
- Location
-
- Location
- Blackpool
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2020-08-04
- Comments
-
I wanted to cancel my "no-fixed term" contract and was told I could get a discount. What I got instead is a new 18 month contract, but was only told I am getting a discount! Now I'm having to pay cancellation fees due to not being aware of the new contract.
- Location
-
- Location
- Carlisle
- Reviewing
- SSE
- Date
- 2018-03-13
- Comments
-
Done line test with sse to yeast for fibre max results came back saying expected speed of 60 mbps ok not full 76 mbps but good enough how ever after making purchase and setting up and wait more than then 10 days for line to be stable as instructed max speed not passing 42mbps which is no where near 60mbps called to explain problem and to be greater by a extremely rude and arrogant customer service operator who as a answer for everything do yourself a favour and stay well clear of this company full of BS hope at later date I can claim all costs back due to mislead information ie false advertisement
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2020-08-18
- Comments
-
DO NOT GET SSE
Worst wifi ever goes off at least 5 hours a day cant get hold of them if It does go off still send me Bill's after no internet for 2 weeks
DO NOT GET YOU WILL PAY MONEY FOR THE WORST SERVICE I HAVE EVER SEEN IN MY LIFE DISGRACEFUL
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-07-26
- Comments
-
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-10-09
- Comments
-
Worst IPS I've had the misfortune to use. Usually an IPS will have good internet, but bad customer service, or good customer service, but slow internet or faulty equipment. SSE is bad on all fronts. The worst customer service. It was so bad that even their automated password recovery email didn't work. I emailed them 6 times to try and get into my account, and they didn't reply once. I was locked out of my account for 6 months. Long waiting times on the phone just to get hung up on by rude agents or faulty connections. Worst of all was the broadband. It was so inconsistent, I'd have drops outs at least once an hour, forcing me to reset the router. I spend hours, checking all the device drivers, forwarding ports, and troubleshooting wireless receivers because I was in complete disbelief that any broadband connection could be so awful. The moment I switched to BT every single problem I'd had with my internet, even the ones I hadn't suspected were related to SSE went away. Every. Single. One. Do NOT use this company, no matter how much they try to sucker you in with savings. My phone gave me a better internet service.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2018-09-15
- Comments
-
APPALLING. AVOID AT ALL COSTS.
SSE have consistently lied about issues with my broadband switch. Delayed my switch over to them with no communication. Refused to provide an interim solution to their own fault - so I was left without internet for 12 days after they had told me i would be receiving it. Only found out about the problems through calling up as they had not even bothered to let me know.
- Location
-
- Location
- Stevenage
- Reviewing
- SSE
- Date
- 2019-11-12
- Comments
-
At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company.
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- SSE
- Date
- 2016-10-14
- Comments
-
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-07-27
- Comments
-
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
- Location
-
- Location
- Horsham
- Reviewing
- SSE
- Date
- 2019-09-23
- Comments
-
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2021-09-30
- Comments
-
Terrible broadband.
Nothing but issues since day one, been with them a month and again more issues with no Internet etc. In the first week we had to have someone out for same reason.
- Location
-
- Location
- Leatherhead
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
- Location
-
- Location
- Norfolk UK
- Reviewing
- SSE
- Date
- 2016-09-23
- Comments
-
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
- Location
-
- Location
- Richmond
- Reviewing
- SSE
- Date
- 2022-08-25
- Comments
-
Cowboys & liars. Do not understand a thing about broadband . Their technical support engineer told me to open the sockets on the wall myself in order to run the checks.
However, I just been told that they been taken over by another dreadful company
TALK TALK which I dealt with 12 years ago and as usual dreadful people to deal with
Please I do not want to deal with you anymore
- Location
-
- Location
- East Sussex
- Reviewing
- SSE
- Date
- 2017-09-13
- Comments
-
Well. I have to say what a totally useless internet service! Appalling fibre optic speeds, constantly streaming.
Its cheap for a reason! Customer service is hopeless, i have contacted customer services on numerous occasions and they advise me the service is running as it should.
Well they clearly don't know how to test it or repair it. i was told its an issue with my line, only last year his was all replaced by BT, so I know its not that causing the issues.
Don't sign up for this totally hopeless internet service.
Stick with who you know that provide a usable service.
Totally useless provider that clearly are not up to the game.
- Location
-
- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2020-06-29
- Comments
-
DO NOT USE SSE!!!!! after installing router we have had a few days of poor quality internet, then nothing. its been over a week with no internet, no customer service, you wait hours to speak to someone and then the line goes dead. no answer over and over again. Repeat DO NOT USE SSE
- Location
-
- Location
- Amble
- Reviewing
- SSE
- Date
- 2017-04-16
- Comments
-
Since we moved to SSE Phone and Broadband we have had nothing but problems, all reported and one fix at their end as Openreach confirmed there was no problem at our house. Upgraded to Fibre, and now can't use the internet at all unless you want to visit only the homepage of a website. Now trying to move away from them due to poor service (only been with SSE for 3 weeks) and they are charging me 12 months termination charges even though there has been problems on the line that they can not fix. Senior Management Team did nothing to help other than send a letter saying the complaint in now in Deadlock.
Don't Bother, complete waste of money and time.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2017-01-08
- Comments
-
I had moved and booked a broadband connection £21.00 per 76meg ultra-fast with SSE and I was told that I need to wait 14 days cooling of period. Now hence I have just signed up and have no equipment of SSE within my property,(can see how that one works)after the cooling period had passed and had no confirmation on the go live date.
After lots of phone calls to SSE and told so many stories.
First story" we would have to wait again for the order to process and we will receive confirmation within 7 days."
Second Story" After contacting SSE after we had no contact with SSE, we was told that its in hand and we will get a call from customer services."
Three Story" We had to chase Up SSE and was told that we will have to apply again, the worst thing was we was sent a contact from SSE to hear the deal we had is not available and we need a new tariff. We asked why is it SSE trying to change the contract,due to SSE have stopped the Tariff we was sold."
Four Story"We was told that it will up and running within 7 days and will receive the equipment."
Five Story" The Kit had arrived and was plugged in tested and no internet."
December came and gone and still had no Internet.
So we had promises made and nothing was going to plan.
I find the company are lacking communications skills and rather miss leading.
The company seems to be run by Muppets and I have contacted on numerous concussions and to be lied too.
The left hand don't know what the right hand is doing.
I would not Trust this company due to the misconceptions.
A company of such a size and the CEO DON'T care what is going on within the company.
CEO don't care as long as he gets paid for such a sub standard service.
Great Britain is not great any more with companies like this and Muppets in control.
Do Not Use Company It will cost you and turn you grey.
- Location
-
- Location
- Somerset
- Reviewing
- SSE
- Date
- 2021-10-20
- Comments
-
Absolutely terrible… started with the broadband a month ago and still no connection. Terrible customer service, they tell you they will get back to you and they never do. Sent me two routers that do not work. Do not waste your time or money on this incompetent company.
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2017-08-03
- Comments
-
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
- Location
-
- Location
- Hook
- Reviewing
- SSE
- Date
- 2017-08-12
- Comments
-
Have been with them for 6 months having been enticed by the price. My max speed to date has been 3Mbps. Had BT before with a top speed of 18Mbps. Very frustrating. In addition, the billing of calls makes my bill overall about the same. Have raised this with them twice using their online complaints form. Still yet to receive a reply. Onto the Ombudsman next. In short, only use SSE if you are desperate to save money but be warned that you get what you pay for.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2016-10-19
- Comments
-
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
- Location
-
- Location
- west sussex
- Reviewing
- SSE
- Date
- 2015-11-14
- Comments
-
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
- Location
-
- Location
- tunbridge Wells
- Reviewing
- SSE
- Date
- 2018-03-05
- Comments
-
What a nightmare trying to switch to SSE and the worst customer service line imaginable. After being on hold for ages when you finally get through you would get more help from talking to a brick wall. Totally unsupportive and unhelpful. I cannot comment on their actual broadband service as I have given up the idea of transferring to them.
- Location
-
- Location
- Warwickshire
- Reviewing
- SSE
- Date
- 2019-09-28
- Comments
-
Avoid!
I am still waiting to be connected over a week passsed my transfer date! Takes ages to get through to anyone in customer service and when I do there is no resolve. How can companies get away with this?! If you purchase a product then you expect it to be fit for purpose. In any other area of retail this would be addressed and sorted. Disgusting.
- Location
-
- Location
- Landrake Cornwall
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
- Location
-
- Location
- Cupar
- Reviewing
- SSE
- Date
- 2022-10-03
- Comments
-
I have been with them for years now. I got a call
today nice caller but waste of time. Was not told
they are now talk talk which I did not sign up for
and said I had an unpaid phone and broadband
bill from last time. I really do not understand this
Also sone recent bills no details of calls. Very strange
company.
- Location
-
- Location
- Cambridge
- Reviewing
- SSE
- Date
- 2019-12-21
- Comments
-
Awful customer service and broadband is not reliable. After multiple issues we decided to cancel earlier. There is a waiver for the cancellation fee if you’re not happy with the service but they refused to waive the fee as they felt they hadn’t be given a chance to correct the issues. This was after multiple issues. When I checked the internet speed and noticed it was consistently about 1 third of what we’d been paying for I decided enough was enough. So had to pay £172 to cancel a service I wasn’t receiving. Avoid like the plague.
- Location
-
- Location
- Nantyglo
- Reviewing
- SSE
- Date
- 2020-02-09
- Comments
-
Being on ultra fast broadband estimated 63mps I've been if lucky 7mps been over a week complaining nothing has been resolved ,sse didn't tell me there broadband runs on vodaphone network so that explains quite a bit ,my opinion it's to steer clear of sse broadband as you will be paying for a service you won't be getting and then have to send speed tests every hour before thay do anything if thay haven't got days off here and there been over a week and still sse haven't contacted vodaphone to find out what's going on I'll be leaving and will not be paying anything for leaving either
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.