496 Customer Reviews over 13 pages
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- Location
- Preston
- Reviewing
- SSE
- Date
- 2021-03-24
- Location
-
- Location
- Prrston
- Reviewing
- SSE
- Date
- 2022-09-29
- Comments
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I have the Unlimited Fibre and it is rubbish i cant not have tv and phone wifi on at the same time.
My account online says inactive and £0 due.
- Location
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- Location
- Radstock
- Reviewing
- SSE
- Date
- 2016-09-15
- Comments
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If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2017-09-25
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2018-10-07
- Comments
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Terrible broadband, slow, unreliable. Disconnecting every 5 min. While I'm writing this I have to use my mobile data because wifi is not working. I cant believe that such bad broadband still exists in 21st century. I'll be forced to switch to another network ASAP.
Not to mention that they sent engineer to the old address when I was moving so I was waiting for internet for 1 month. Overall really terrible.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2019-11-30
- Comments
-
WARING! Worst broadband provider.
All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2017-04-28
- Location
-
- Location
- Rhondda Cynon Taf
- Reviewing
- SSE
- Date
- 2016-05-21
- Comments
-
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
- Location
-
- Location
- Richmond
- Reviewing
- SSE
- Date
- 2022-08-25
- Comments
-
Cowboys & liars. Do not understand a thing about broadband . Their technical support engineer told me to open the sockets on the wall myself in order to run the checks.
However, I just been told that they been taken over by another dreadful company
TALK TALK which I dealt with 12 years ago and as usual dreadful people to deal with
Please I do not want to deal with you anymore
- Location
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- Location
- Rochester
- Reviewing
- SSE
- Date
- 2017-03-29
- Comments
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I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
- Location
-
- Location
- romford
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
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broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
- Location
-
- Location
- Rothesay
- Reviewing
- SSE
- Date
- 2019-08-30
- Location
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- Location
- Runcorn
- Reviewing
- SSE
- Date
- 2016-06-21
- Comments
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Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
- Location
-
- Location
- Rural Petworth
- Reviewing
- SSE
- Date
- 2016-02-22
- Comments
-
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
- Location
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- Location
- S Yorks
- Reviewing
- SSE
- Date
- 2021-03-01
- Comments
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Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid
- Location
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- Location
- Salford
- Reviewing
- SSE
- Date
- 2017-04-11
- Comments
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Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
- Location
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- Location
- Saltfleetby, Louth
- Reviewing
- SSE
- Date
- 2016-03-10
- Comments
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I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2017-12-21
- Comments
-
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.
All they say is reboot your router. Which i have done countless number of times.
Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2021-04-10
- Comments
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Throughout my contract broadband was very temperamental
After I left they billed me for three months extra refused for months to correct sent threats to cut off service
Didn’t answer phone or hung up when I pointed out I had left
Didn’t answer letters or emails
Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2017-04-27
- Comments
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This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2020-02-21
- Comments
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In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2015-09-10
- Comments
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Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2018-12-03
- Comments
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It really astounds me how in this day people still blame their slow speeds on the supplier.
The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.
Regardless of what company you are supplied by, all use a BT Openreach line.
People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.
SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!
People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
RIDICULOUS THROTTLING ON FIBRE
Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
- Location
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- Location
- Scottish Borders
- Reviewing
- SSE
- Date
- 2021-05-24
- Comments
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Switch date 4/11/19 – Didn’t happen
Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.
Phoned SSE 6 Nov. 13:40 Disconnected
Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.
Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.
Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.
14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.
15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
Advised to try again Sat: 15th and if no joy then phone SSE again.
18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.
18th Nov. Internet came online at 21:30pm.
19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.
14 days compensation at £5 = £70.
20th Dec received email bill from SSE requesting I pay £23.99.
21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.
21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.
From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.
Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.
It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.
All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
- Location
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- Location
- Scunthorpe
- Reviewing
- SSE
- Date
- 2016-07-12
- Comments
-
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
- Location
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- Location
- SE Leicestershire
- Reviewing
- SSE
- Date
- 2017-07-02
- Comments
-
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2022-05-07
- Comments
-
Can only agree with other reviewers here, avoid this company for your broadband service. Been with them for just 5 months and had issues since day 1 that haven't been resolved yet after several phone call to them. Always excuses and telling me what they think the problem is but without coming up with a long term solution.
Was told to buy a powerline adapter at cost to myself which I did and still having issues with wifi signal dropping out several times per day. Now trying to get out and cancel my contract and move to Virgin instead. SSE's routers are basically cheap garbage and they know it and their customer service try to make excuses for it and side step around the issue.
I was told that the signal coming into the house is fine and working but what happens to wifi in the house (i.e my signal keeps disappearing and dropping out) is nothing they can do anything about. Really?? Its their substandard equipment that ia causing the issue, and are they seriously suggesting that its ok if the wifi signal drops out several times a day and there is nothing they can do about that? Substandard routers, substandard service and substandard company. Avoid at all costs!!
- Location
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2019-04-20
- Comments
-
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2016-07-26
- Comments
-
Switched from Plus.Net due to price - MASSIVE REGRET.
Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.
Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
- Location
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2020-10-15
- Comments
-
Just perfect! Promised frustration free broadband, got frustration free broadband. They send an engineer from Openreach to my house to fix the line on my first day of contract, before I even mentioned to them that it's not working - something TalkTalk has not been able to do despite WEEKS of constant complaining! Honestly, save yourself the pain of a slightly cheaper provider without any service, totally not worth it. Choose SSE.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-06-27
- Comments
-
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
- Location
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2021-08-05
- Comments
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Very very poor customer service I have experienced ever.
They only good till we register with them, once we are in contract ,we have to keep on requesting them for each service. Wrong promise always.
- Location
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2019-09-26
- Comments
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I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.
Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.
To sum up, sign up to a broadband contract with SSE at your own risk!
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-07-26
- Comments
-
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-07-27
- Comments
-
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2021-09-30
- Comments
-
Terrible broadband.
Nothing but issues since day one, been with them a month and again more issues with no Internet etc. In the first week we had to have someone out for same reason.
- Location
-
- Location
- Sheffireld
- Reviewing
- SSE
- Date
- 2015-11-27
- Comments
-
Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
- Location
-
- Location
- Shetland
- Reviewing
- SSE
- Date
- 2020-08-28
- Comments
-
I am approaching the end of a two year contract. When I signed with SSE I was regularily achieving speeds of 74mb as I am very close to the cabinet. At the time SSE used Daisy to provide the internet to its customers and there was no issue and good overall speeds. However a good way through the contract SSE moved providers to vodafone and there was an instant reduction of speed down to around 22mb. I have a "fing box" connected to the router that does periodic automatic speed checks and records the speeds and the provider connected to, it showed a speed drop overnight that has never recovered. This was pre-covid and during the peak of that the speeds understandably, perhaps, dropped even further but reached the point where watching you tube required to reduce the quality to 360p if you were to watch videos at all. The speeds have recovered back to the 22mb or thereabouts but has never reached even close to the speeds that Daisy provided under the guise of SSE at the start. Definately time for me to move on
- Location
-
- Location
- Shifnal
- Reviewing
- SSE
- Date
- 2019-02-22
- Comments
-
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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