Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8352 customer ratings since 2020-05-14 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,889 Customer Reviews over 48 pages

  • Reviewer
    Location
    Chelsea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 stars if possible. Just the most horrible customer service I have ever seen on earth. First, I couldn't even contact them properly due to Covid-19. My point is, if you are having troubles with lack of staff, simply don't book new customers in. It took me one month and a half and 3 engineers visits to get my internet set with Sky. THEY WERE NOT ABLE TO SET MY BROADBAND. After every failed visit I had to wait for 2 extra weeks since they informed me they were not able to contact Open Reach, which is RIDICULOUS of course. After the third visit that didn't work, I called them again and one of the attendees simply CANCEL MY ACCOUNT without I have asked for it. Actually, the lady was offering to cancel my account, and even though I said that I'd rather had the internet fixed, she cancel even though. I only got to know with an automatic e-mail that my order had been cancelled - but ironically this lady made me a big favour. Another thing Sky does is to send you automatic e-mails/ replies that has nothing to deal with what you have just discussed on the phone - which makes it really confusing. After my account has been cancelled, I immediately change to another supplier. Although, I still not have internet due to a fault on my line and I am aware it is a complicated issue, the new supplier is able to contact Open Reach many times, explain the situation and what the engineer has told me. Also, they are able to give me priority access since it is the 5th engineer visit already and it is a issue that concerns both companies. So my only advice would be never never never choose Sky, they are simply terrible.
  • Reviewer
    Location
    Chelsea, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was with O2 Broadband for five years and never had a single issue. Was dumped onto Sky after O2 exited the market and have had nothing but problems. Clearly, bandwidth throttling is in use (speeds falling from 8-9 Mb/s to 0.2Mb/s) despite their protestations that this was not the case.

    Their useless black box showed 11.3 Mb/s(!) at all times and they told me that this was the only accurate guide! Throttling so bad that sometimes I couldn't even receive basic text emails. All on a supposedly 'unlimited' tariff that cost £9.50 pm as opposed to £7.50 pm on O2.

    Their support people are hopeless - pleasant, but without a clue beyond chanting the standard "Have you plugged in a filter? Have you tried changing wireless channel?" Tier 2 people even worse, charmless with impenetrable Ulster accents, asking you to dismantle telecoms sockets and leave all your phones unplugged - then failing to call back despite heartfelt assurances that they would.

    On demanding a MAC code, you will be deluged with extraordinary offers - e.g. free unlimited broadband for a year - but don't weaken. This is a terrible company. (Any wonder with all that Murdoch involvement?)

    So I'm off to BT. But not very optimistically now that I've read some reports on here. Are there any halfway-decent providers - ones who simply deliver what they promise, say?
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very reliable and constant speed of 12 m/bits. Only had one issue where broadband kept dropping out. Call centre answered promptly and they did all the checks and confirmed there was an issue. Engineer turned up the next day and was found to be a cabinet wiring issue.
  • Reviewer
    Location
    CHELTENHAM
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it...
    Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation.
    Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'.
    They are saying I need to pay for a month for a service I've not even had!!
    AVOID. Seriously - avoid.
  • Reviewer
    Location
    Chertsey, Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been using sky for over 3 years at the same address and they changed my land number without any notice and my permission ...I think they supposed to ask before to do it as I was paying for that. I am very regret and not recommend to use this provider.
    ...sometimes your life depend on it and you can expect important calls...
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Sky Broadband very slow - both for upload and downloads. Even with Ethernet cable we struggle to watch a movie without buffering. Would not recommend or use again.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have been with Sky for broadband and now fibre for a couple of years And apart from offers I can say it's not that good. I switched to Fibre as the broadband was very slow when it decided it wanted to work, not sure if that was a sales ploy by Sky to get me on fibre. Anyway I was looking around to leave Sky but was offered free line rental for twelve months so signed up again. Overall Fibre is fantastic, I have several problems most of which have been blamed on my local exchange. The main problem with Sky is their hardware, the router/hub is shocking. I am now waiting for delivery of what will be my third router in less than 12 months. The one thing you cannot fault with Sky is the customer service, I can only imagine the crap they get from customers who are not getting the service.
  • Reviewer
    Location
    cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    Comments
    they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
  • Reviewer
    Location
    cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had nothing but trouble with Sky broadband since they took over Febuary 2014. Never had any problem when 02 were running the service. Since Sky, the connection has been intermittent, dropping off and on throughout the day. Would NOT recommend them to anybody.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't usually leave reviews, but I have tried, and persevered with sky. Tried technical, tried to call, tried to e-mail but all with no success. I have seen a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub a year ago, I had nothing but slow slow, 4mbps,technical says I have 24, but independent results show 4 to a max of 8. After I tried to complained with no real access to a person. I have given up and today I have given in, cancelled and will try another.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Comments
    I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
  • Reviewer
    Location
    Cheshunt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a Jokers! Avoid this company! 5 days without phone and broadband and what? Today finally they have book engineer.. but I have to wait for him next 3 days! Customer service does not exist - just ctrl+c ctrl+v Never more with this company!
  • Reviewer
    Location
    Cheshunt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Reviewer
    Location
    Cheshunt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Up until recently I was using virgin broadband which pretty much gave me the download speed advertised & paid for. I'm now in a sky broadband household and of the 'up to 15mb' quoted, the other day it was 1.9!!! On better days it skyrockets to about 2.5. My local rail station (cheshunt) is 4 and the local wetherspoons 12!!! Sky have suggested that I upgrade to fibre optic - NOT A CHANCE!!!!
  • Reviewer
    Location
    chesire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    VERY VERY BAD SERVICE AND NOT ALWAYS HONEST! I have been a customer for 8 years.I have just found out that when you call sky on their 08442 number or any other of their number you actually get through to a generic call centre called 'whetherby's'(They told me to search 'whetherbys.co.uk and told me they were a legitimate company howEver after searching the internet I could find no such company or website so ive reported them to the I.C.O.They may of course be genuine.Sky however is their client.Whetherbys actually told me this.
    When calling they answer as sky tv but they have actually stated most customers think they are calling sky and speaking to them when its an outsource company or 'external employees' who are not employed by sky buy employed by a third party company to represent sky or work alongside them but are not the actual company sky!.I asked them directly if they were sky or whetherbys as they had my account details they wouldn't answer but said ' yes we are one of the two' but were reluctant to tell me they were whetherbys and not sky but they answered the phone as sky telling me this is normal.
    I was very shocked to find out this isn't in skys terms an conditions and nowhere can I find any info via sky of why they are a client of 'whetherby's.I was bullied by an individual or I felt bullied and this is why the service is terrible I should not have to be treated like i'm a stupid woman I even said I feel I have been treated unfairly and I feel uncomfortable he stated' No I DON'T AGREE THAT I HAVE DONE THAT' And he is representing sky !!
    I reported it to sky today this is how I found out that I was not dealing with sky directly but this middle man company so to speak, other company .It is being investigated.The fact that I have had to deal with aggressive rude male advisers who make it clear they dont like women who say 'hang on a minute can I check that's actually the right info' then this is very very cus ser but also and unpleasant stuck up man who has zero respect and tried to make me think the service 1571 was a line fault and not a service from your provider I checked this is a service not a line fault and he didn't like I knew this and this is when he turned unpleasant and passive aggressive.
    So After being a customer for 8 yrs i'm leaving.I'm not going to continue getting bullied.Ive only been a customer for sky talk 6 days and after being treated like this I'm disgusted.VERY VERY BAD SERVICE AND COMPANY WHO DON'T ACTUALLY TELL YOU THE TRUTH WHEN THE PHONE NUMBER THEY GIVE YOU (THE OFFICIAL 08842 NUMBER) IS NOT SKY TV BUT ANOTHER COMPANY WHO HAS ACCESS TO YOUR PERSONAL DATA AND A DOZEN OTHER TOP COMPANIES ON ONE DATA BASE.They identify you by the number called which is affiliated with that provider and then put your details in to find the provider your with but dont tell you this they tell you they are your company to begin with.This isn't exactly even if this is how it fully works.I dont feel my personal data is safe in the hands of a company I never knew had it and who have sky as their client.Sky should tell us our personal data is given to whetherbys!Plus their broadband service is dire and I got a card in my router box to tell me my ssid and pin and password and sky argued with me and were skeptical were i got that card and told me that there could not be these codes on the card as the router or router code and user password were one and the same codes but they were totally diff numbers which sky didn't actually believe!

    Nope.The age of adults bullying other adults and men trying to make women feel stupid because they know a little technical stuff and can not be man enough to admit they may have made a mistake as they are not know it all should be over!

    I am cancelling b/b and sky talk too!
    HORRIBLE COMPANY HORRIBLE PEOPLE!
  • Reviewer
    Location
    Chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    First of all, I'm a Network Engineer.

    I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY
    Pipex were great. Until they got bought out.
    Be were brilliant, right up until I left looking for a cheaper deal
    Sky? Sheesh, absolute nightmare.

    two week long outages with me doing all the chasing for updates/progress
    Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break.
    Apparently it's always Openreach to blame, which is odd because Be was down only twice in the wee hours, in the entire 4 years I was with them.
    No offer of compensation when I told them I couldn't work from home.

    Absolute worst ISP I have ever been with.
    I strongly recommend you think twice.
    What's cheap isn't good and what's good isn't cheap.
    I'm moving back to Be at the end of the month.
  • Reviewer
    Location
    chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE - Students still waiting for router to be sent after being assured we'd be online in a week. This was the 3rd October. We've been sent a text message saying we will go live on the 28th which for a house of students who didn't want a 12month contract really in the first place but were told this was the only way, and who need internet for studies and deadlines its been a nightmare. Their messages say things like "the current customers at your future property requested a change in date" when we've been moved in since September. Full of lies and the service is a joke.
  • Reviewer
    Location
    Chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet speed has never been great at my current house. I've lived here all my life, and we must have old cables or something, because no matter the ISP (AOL, BT, Sky), the internet rarely goes up past 1000 kB/s. But we've always had a reliable connection that rarely goes down... until we switched to Sky. Our connection slowed down slightly after the switch and never sped back up again. Now we're capped at around 900 kB/s, with the broadband regularly going down for no reason for around 2 minutes. The downtime periods usually happen at least twice a day making downloading large files (which is an essential part of my work) very difficult. Also, we easily reach our bandwidth limit and get capped at 100 kB/s download, which renders the internet fairly useless and makes doing such simple tasks as watching youtube videos or sending an MP3 file tedious. We've spoken to them about it a few times and nothing is ever done. We're paying for internet that's not worth paying for, and we all cannot wait until our contract is over so we can finally switch to a more reliable ISP.

    If you're looking for a reliable, helpful and fast ISP, forget about Sky. Go for BT or Virgin Media.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly reducing the speed - Now at approx. 30% the speed I got 6 years ago!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I only changed to Sky because the service from BT was so appalling. However Sky don't even seem to answer the phone. I have been on hold for hours today and never did get through.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky have tone the worst broadband company going we continue to ring them all the time on how bad our internet speeds are and they do nothing , or suggest ideas which we have done about 50-60times before, I urge you not to join sky
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Comments
    Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.

    Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)

    Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.

    Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.

    In terms of customer service, I really don't see how it could be bettered.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No problems with TV or phone, it is the broadband that is diabolical, it looses emails, and has a very intermittent service. Sky is predominantly a TV service, so forget their broadband and use someone like BT or Tiscali.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with sky!!!

    We left sky TV due to it being to expensive and not worth it, while we were on the phone we mentioned that our internet was ok but not the best as in not very fast, so we upgraded for an extra few pounds a month. Since then we have had countless issues. We have had 3 different sky hubs, due to sky saying the hubs were faulty when they are clearly not, meaning we have to go out of our way to post the hubs back. We even had engineers out who said they can’t do anything as it’s a faulty hub! We have just phoned sky again who have now said something completely different- there’s a fault on the line!! So now we have an engineer coming out tomorrow.

    These issues have been going on since autumn 2020, it’s now March 2021!

    Awful company, awful communication, they don’t care about their customers and just want the money.

    Beyond upset.
  • Reviewer
    Location
    Chipping Norton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. I agreed to an upgrade after trying to cancel. Nothing was as agreed. No Sky Q ultra HD no HD at all. No replacement dish. Cost would have gone up by £20 a month a few weeks into an 18 month contract. Would not honour the agreement pay termination fees with BT. PRINT all account information every time you look as it changes all the time even cutting you off form the account so they can change it. Hours of my life wasted trying to sort things out. Account now show as being charged £10 a month out of contract fees + £3 for Mcfree (never asked for it or used it ) even though TV is no longer in contract and I have no longer got Sky broadband (which was cancelled within the cooling off period). The sky Q box provided got so hot it was very pain full to touch so turned it off as a fire risk. The Sky broadband hub could not even reach a printer 8ft (no other hub has this problem) away in clear line of site and only has 2 ethernet ports. Wireless data transfer is so slow it was like going back to the 90s it would have taken days to download a game I have high speed fibre so not the line. They agreed refunds when no service is available, deduct the amount agreed then add it back on. Promise to call back and never do, useless and rude. The only option left to me at this point is contact a solicitor.
  • Reviewer
    Location
    Chorley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are advertising offers to existing customers on third party web sites which when linked through double in price... what a coincidence. No point trying to email - you can't. You can write a letter - yes, write a letter in 2015 or you can wait for days on end to get through to online live chat on the off-chance that you'll find a gap between the hundreds of irate customers and get connected. Failing that you can call them and once through their pathetic line filtering you get to speak to a jumped up little liar who doesn't realise that he could do better for his minimum wage than telling lies to customers. Can't wait until my contract expires as it will not be renewed.
  • Reviewer
    Location
    Clacton On Sea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Personally I have always had excellent Sky broadband service and I've had them for years. When there was a problem everything was done to resolve it and in the end it turned out it was a telephone box in the street that was the cause. It did take a while to resolve but even the engineers scratched their heads on this one. I just wanted to counter all the negatives written on here. However Sky can be an absolute 'b' when it comes to trying to change your package. I mean I have just cancelled Netflix with the touch of a button. But I'm on a long free phone call wait to speak to Sky customer services and even if I get through I just jnoiw I'm going to bve harangued
  • Reviewer
    Location
    Clacton on Sea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had Sky for several years, yet there has been no improvement in my service. I receive 20.75 Broadband speed.F or what I pay I am expecting a higher speed.
  • Reviewer
    Location
    Clacton-on-Sea
    Reviewing
    Sky
    Date
    Comments
    Broad Band speed is getting slower it has dropped 3Mb in last few days, my normal speed is 20.75Mb it is now 17.39Mb
  • Reviewer
    Location
    CLACTON-ON-SEA
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Reviewer
    Location
    Cleethorpes
    Reviewing
    Sky
    Date
    Comments
    Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
  • Reviewer
    Location
    Co Antrim
    Reviewing
    Sky
    Date
    Comments
    attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers
  • Reviewer
    Location
    Coast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever.. Terrible treatment awful, take this honest warning.
  • Reviewer
    Location
    Cobourg, Ontario, Canada
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When an e-mail server gets a virus, and the software is hijacked by a botnet, Who are you going Call? Not Sky.com the ISP that is sending the spam. Abuse@ is generic, then reception at Customer Service is pathetic. Finally locate the NOC (Network Operations phone number), call it, and "You need to know who to speak with? is the first question from the switchboard. There is no 911 or 111 number to call for Network support, and heaven help you if you speak a foreign version of the Queens English ( Called Canadian English / US English) then you get even less service from a company with 58,000 employees. Terrible. Don't spend your money hooking up with Sky.com Choose another prover that will support you.
  • Reviewer
    Location
    Colchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is a joke had a Openreach engineer out to find out what was wrong with our internet after phoning about an additional problem with the tv box not working. Open reach engineer told us that the max speed we could get due to our position to the exchange is 21mb however we are only getting 15 mb! However we are actually paying for 34.9-39mb for a year when we have phoned sky about this they have not offered us anything in a way of a refund even though they have charged us for a year for service we have not gotten! DO NOT get sky!!! The staff you speak to are a waste of time and very unhelpful!
  • Reviewer
    Location
    Colchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Reviewer
    Location
    Colchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You 'sold' a package to us and said it was a cheaper price, only to find out it was more than what we were already paying, and then tied us in for a further 11 months, the internet speed is the biggest load of crap I've ever experienced, I would not go any where near these bunch of melons

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