2,278 Customer Reviews over 57 pages
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- Location
- Isle of Wight
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2021-08-06
- Comments
-
The worst Internet provider in the UK. Inconsistent, slowest speed, worst service. This deserves no stars. The UK is a 1st world country whereas this provider is a 4th world country provider. I'd rather kill myself than use this WiFi ever again.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-07-11
- Comments
-
Worst customer service i ever had experienced in my life ..if you have any problem just switch service never expect any quick assistance from sky customer service
- Location
-
- Location
- Moordown
- Reviewing
- Sky
- Date
- 2017-05-07
- Comments
-
Sky does not give any service to its customer rather it tries to snatch money from the customer without any service.Even it does not solve any problem after complaints. Its customer service is very bad.Such non-cooperation is very disappointing and unjust.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-12-16
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-01-01
- Comments
-
Sky is horrible and their customer service is awful. The broadband keeps disconnecting every few minutes, so not even ethernet cables help. My house mates and I work in IT and have secured every cable, every box but still. At this point I dont know what I am paying for. I will try to change to BT asap.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2020-01-04
- Location
-
- Location
- Prestwhich
- Reviewing
- Sky
- Date
- 2021-10-28
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-06-28
- Comments
-
Incredibly slow internet (literally struggle to send emails with 3mb attachments), regularly lose connection even when plugged directly into the router. Customer service then told us that this was normal and the reason it was slow must be because there are wireless devices in the house, whether they're being used or not. So, literally, their service is so bad that you would have to completely disable all your other wireless compatible devices if you want your internet to work at a regular (still slow) speed. At least according to their customer service. No solutions offered other than that, or paying a bunch more for month with no guarantee that it would improve. Avoid them. Have only used Plusnet otherwise, at my previous flat, and that was totally fine. Similar pricing, and didn't struggle to send emails.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-11-22
- Comments
-
Sky get their competitor to install a phone line, BT as as a result use the existing 20+ year old cat 5 to pass "sky fiber" down from the distribution box, instead of 40mb for £37 you get 5-9mbps, slower than mobile broadband.
Will move to virgin, 50mb+ for £30
- Location
-
- Location
- widnes
- Reviewing
- Sky
- Date
- 2017-01-05
- Comments
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Internet speed is rubbish
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-08-15
- Comments
-
Absolutely clueless technical service, the company itself operates a very poor CRM system which lacks coordination across the various offerings.
I reported an issue with my broadband service - rather than resolve the issue, they kept referring to a non existent provisioning order on my account. They pass the problem to everyone including BT because they are clueless.
They offer multiple services under a single account, but you are better off engaging different companies for your TV, Phone and Broadband - cos that's exactly what you are getting with SKY - different companies disguised as one. 2-days on still no clue what the issue is or how to fix.
The next time they offer you half price for 6-months to renew your contract, just remember you are paying for it in poor customer service and poor technical support.
- Location
-
- Location
- Barnby
- Reviewing
- Sky
- Date
- 2022-05-30
- Comments
-
Have been with Sky for several years now, but moved away as they were no longer competative for me. Have just received a letter several months later saying I owe them money and if not settled in 10 days they will refer to a collection agency. NO money was owed. How many people would have just of paid the £59.00? A Sky scam or what?!
- Location
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- Location
- Westminster
- Reviewing
- Sky
- Date
- 2017-09-20
- Comments
-
Fine when it works but if for no reason the telephone line drops and several days later the internet disappears it becomes clear that 1) fixing of the problem is a problem in itself ( I'm waiting for a week now to have it fixed, 2) god forbid you forget the password of your account as madam in the customer services refused to even run a test.
All in all my first bad experience is the reliability but if you add unhelpful staff thus gets too much. I will leave pronto!
- Location
-
- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2023-01-11
- Comments
-
Terrible service, new customers receive a better price than their long time customers. If you have a problem with the price they say they 'cannot' talk to you about it until the bill that you are unhappy with is paid.. shocking!
- Location
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- Location
- essex
- Reviewing
- Sky
- Date
- 2019-06-27
- Comments
-
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
- Location
-
- Location
- Stamford Lincs
- Reviewing
- Sky
- Date
- 2021-07-13
- Comments
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Speeds up when you eventually complain but the only temporarily
- Location
-
- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2019-01-27
- Comments
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Having SKY fibre means I want a fast network in my house, right? I can dream about it! Maybe 35mb/s reaches the property but when it gets to the "super fast" router it is like there's hardly any broadband in the house! Bought some extenders and even powerline adaptor to help but it does not work. Only option is to keep everything connected to a cable - which nowadays is just ridiculous! Not happy with them at all
- Location
-
- Location
- Edenderry
- Reviewing
- Sky
- Date
- 2020-02-11
- Comments
-
Terrible inconsistent speed. Also when I switched to Vodafone and I let sky know in advance they still took my money for the next month and refused to refund it
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-03-29
- Comments
-
I called Sky with fault in sky broadband and they told me engineer will be with me on Sat between 8 - 13:00, I was told I must be home to attend engineer or else I will be charged £99, I cancelled all my plans for the weekend (a bright sunny day) and waited whole day no one arrived no call about cancellation. At 2:00pm I called Sky to find out an engineer may visit me later, so waited another hour and half and called again at 15:35 and at that time I was told actually no one is planned to visit me today as broadband is out due to common fault and I must wait for another 7+ days before this fault get fixed.
This company have guts to charge you £99 for booking an engineer and not attending the call, but have no customer service ethics to inform you in time when this engineer visit is cancelled, and when you complain that you called they give you candies for not providing you internet and all the service for good 10 days by refunding of £20.
I will never recommend such a company to anyone, and will be looking for a switch as first priority.
If you are thinking of going for a broadband with sky, think twice.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
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They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
- Location
-
- Location
- Abercynon
- Reviewing
- Sky
- Date
- 2015-12-12
- Comments
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I have had sky fibre broadband for about month Sky has been indicating speeds of 40 MB,. i have checked speed with other sites and today it was between 10 and 2.49.
I am not impressed.
- Location
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- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2014-11-30
- Comments
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I signed up for sky broadband in August this year. It's now 30 November and still no sign of a service. I'm paying - they've even increased the charge!!! but still no service. Phone line needs connecting up properly but their customer service seems incapable of arranging this..instead they are rude and patronising...they've now said they can't access my account because of data protection!! What??!! Unbelievable. Think very carefully and read/believe the reviews before you consider broadband from Sky. I wish I had.
- Location
-
- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2014-12-02
- Comments
-
Awful awful company. Still no service after 4 months yet being charged. They just don't care - want your money only. All they need to do is connect 2 wires together in my home but this seems completely beyond them. Got to be deliberate because no-one is that incompetent. Avoid at all costs - I wish I had.
- Location
-
- Location
- Lincoln
- Reviewing
- Sky
- Date
- 2018-02-17
- Comments
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I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.
I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2019-01-11
- Comments
-
Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports.
Had contacted Sky several times for faults on the line and my telephone line not working. Contact with them is impossibly difficult with exchanges for the phone line fault only via text messages! When you contact their help team on Twitter, when they eventually reply, they ask you to go to Facebook. Responses between questions take hours! Openreach came out and fixed the phone line at least. Wireless performance never improved despite changing channels etc. They offered to increase my speed to the max, for free, but I then realised that this gesture was being rolled out for free for existing customers anyway.
I left and went to Vodafone however Sky took a further direct debit payment they shouldn't have after I had ended the service (and promised they wouldn't take as I noticed the future bill on the account and told them twice). After 6 weeks of chasing, having 4 separate conversations, I eventually got the payment back. Such a hassle. Would never go with them again!
- Location
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- Location
- Yeovil
- Reviewing
- Sky
- Date
- 2016-04-21
- Comments
-
Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2019-05-08
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2019-02-06
- Comments
-
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!
Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.
Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!
Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.
Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.
Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.
Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.
My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.
Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.
Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!
I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
- Location
-
- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2018-04-01
- Comments
-
have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM
I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.
I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband (Which only provides a max of 1.5mbph) and phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...
SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-10-25
- Comments
-
We decided to move over to Sky broadband after a few issues with another provider. Ordering process fairly easy and the box arrived within a few days - great!
However, all ready to set up to become live on the date shown on the box and surprise surprise it didn't activate. After leaving until the next day as it stated it may take up until midnight to activate it still hadn't. We called up customer services who told us there was fault on the line and we wouldn't be up and running until the following Monday (no mention of engineer visits) - that was 3 days away! Why not be notified of this, Sky are very happy to email/text with welcoming you and for bank details but not when there is an issue! Same day of calling I received a text to say we were up and running..errr no! Rang them again and was told an engineer would need to come out due to a fault on the inside line! Engineer appeared only to unplug one cable and insert into another part of the plug - what a waste of a trip for OpenReach's engineer and us staying at home from work to let him in! I would say Customer Services NEED to have an option to run through three or so ways to fix the issue over the phone because wasting an engineeer's time as well as ours - it turns out we had too many extensions on our plug!!!!! No one told us and it has been a waste of Skys/Open Reach resources not to mention ours and our data allowances on Phones!!!! Something that could have easily been fixed from someone talking us through it on the phone. A 3 Step run through solution would stop an easy error becoming a major issue. We also tried the 3 'simple' steps on the sky help online forum none of which mentioned too many extensions cables - sort it out Sky!
This could have been an easy fix and instead you have wasted our time and not to mention OpenReach's Time when there are real issues that people have been waiting weeks to have sorted!!!!
- Location
-
- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2016-12-17
- Comments
-
Speed is very slow
- Location
-
- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
-
Absolute garbage! Never go with sky, horrible company! Ordered broadband was given a date of 24th November for activation, this came and went with no broadband, got told 29th this also came and went with no connection, told to wait 72hrs still no connection got told to wait again for 72hrs and still no connection, rang for the 6th time they told me it’d be a week and to wait 72hrs after waiting for 30mins for the guy on the phone to get back to me while I was on hold, I told thanks but no thanks and politely told him I no longer wanted sky but this didn’t stop them from trying to offer me sky Q at a “good price” no thanks if you can give me what I wanted in broadband then why would I take another product off of you!! A month with no broadband because of these turds!!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-10-20
- Comments
-
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
- Location
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2017-01-23
- Comments
-
The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
- Location
-
- Location
- Basildon
- Reviewing
- Sky
- Date
- 2016-07-07
- Comments
-
Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
- Location
-
- Location
- Falmouth
- Reviewing
- Sky
- Date
- 2016-02-15
- Comments
-
Can't seem to sort out internet. Kept me waiting for month and refuse to explain the delay. Avoid sky, seem I'm stuck with them now
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2020-03-17
- Comments
-
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
- Location
-
- Location
- Salisbury
- Reviewing
- Sky
- Date
- 2021-09-21
- Comments
-
Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2020-03-28
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.