2,278 Customer Reviews over 57 pages
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- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2014-12-07
- Comments
-
Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
- Location
-
- Location
- Solihull
- Reviewing
- Sky
- Date
- 2018-05-26
- Comments
-
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2020-08-21
- Comments
-
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
- Location
-
- Location
- Stroud
- Reviewing
- Sky
- Date
- 2010-01-25
- Comments
-
Moving to Sky from Vodafone broadband has been a very disappointing experience. I am a graphic designer and depend on good connections speeds. I cannot understand how organisations can get away with boasting 8Mbps and delivering, at best 3Mbps. In any other industry this would be damned as misrepresentation.
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2016-05-16
- Comments
-
I have been with Sky for broadband and now fibre for a couple of years And apart from offers I can say it's not that good. I switched to Fibre as the broadband was very slow when it decided it wanted to work, not sure if that was a sales ploy by Sky to get me on fibre. Anyway I was looking around to leave Sky but was offered free line rental for twelve months so signed up again. Overall Fibre is fantastic, I have several problems most of which have been blamed on my local exchange. The main problem with Sky is their hardware, the router/hub is shocking. I am now waiting for delivery of what will be my third router in less than 12 months. The one thing you cannot fault with Sky is the customer service, I can only imagine the crap they get from customers who are not getting the service.
- Location
-
- Location
- Barnard Castle
- Reviewing
- Sky
- Date
- 2018-10-20
- Comments
-
I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
- Location
-
- Location
- cheshire
- Reviewing
- Sky
- Date
- 2020-02-11
- Comments
-
they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-04-15
- Comments
-
Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.
And in the same call they tried to sell me upgrades with money back guarantees.
How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
- Location
-
- Location
- surrey
- Reviewing
- Sky
- Date
- 2015-07-18
- Comments
-
Been sat on the phone for 2 hours no way of being able to get through to an actual person at customer support. Then a further 3 hours waiting to speak to someone on live chat I gave up in the end. Looking at changing to another provider who is more than likely cheaper and who cares about their existing customers more than new ones
- Location
-
- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2021-06-02
- Comments
-
Just crap tbh. Also lagging and slow speeds
- Location
-
- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2017-11-11
- Comments
-
Terrible service. Did not let us know our contract ended, and as a result for two months we were charged over £10 a month more. After that, when we cancelled Sky Broadband, they still charged us for the next month. Despite not being on contract, phone operatives insisted we needed to provide 31 days notice to cancel and had to pay them for a month of broadband even though they already disconnected us and we couldn't use it. Spent over an hour on the phone, and over half an hour on hold, but no one was helpful.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2009-09-24
- Comments
-
When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2021-10-17
- Comments
-
Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
- Location
-
- Location
- Henley
- Reviewing
- Sky
- Date
- 2018-12-06
- Comments
-
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2020-08-13
- Comments
-
I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it.
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
-
2 years iv been with sky and till trying to cancel my t. V package iv had no problems. Today i spent a hour on the phone to be told i cant cancel till 6th nov which feels delibrate as i cancelled before giving my new address. I was passed onto 3 advisors 1st one just awful didnt do as i asked ignored what i wanted very unhelpful. 2nd advisor abit more helpful but needs more training as missed to tell me how much id be paying n then 3rd advisor i was talking to there was music playing all through the call feel like cancelling the whole package not just t. V
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
-
Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
-
Extremely Frustrating! I switched over from EE to Sky a couple of weeks ago, and already I'm looking to jump ship and use another provider! First of all EE was alright, It wasn't the fastest in the world (around 4-5 mbps) but it was very very reliable, it never failed me, so after a year with them, I decided to go to Sky - bad move! the speeds is good enough, around 12 mbps, but the signal drops several times a day and this has been EVERY DAY since I've joined! This weekend its been like every 15-20 mins which is ridiculous. For a multi-million pound company, I really do expect better!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
-
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2021-11-19
- Comments
-
Not working for two days, and very expensive.
- Location
-
- Location
- EXMOUTH
- Reviewing
- Sky
- Date
- 2014-06-30
- Comments
-
I had to wait for a whole week for Sky to get my broadband router and set up device How good are they CRAP How are they going to sort this out I shall probably cancel sky broad band within my 14 day period I also have a full sky bundle which costs me nearly a 100 pounds a month I do think they deserve my membership I want to be compensated
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- Sky
- Date
- 2019-12-17
- Comments
-
I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
- Location
-
- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2016-10-15
- Comments
-
We have fibre broadband with Sky at 1Mb they do not know why and do not want to do anything else to fix it. My advise go to anyone else.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
-
Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
- Location
-
- Location
- South shields
- Reviewing
- Sky
- Date
- 2019-10-14
- Comments
-
Had an automated phone call this morning informing me that my WiFi is about to be disconnected and to contacted my provider to have a new one installed. Tried to contact sky by text, live chat, email via their site but found it impossible. Tried phoning and repeatedly got the “we are extremely busy at the moment, waiting time is currently 20 mins” that I seem to get every time I ring them. Disgusting service. Don’t have anything to do with them - I wish I hadn’t. And this is only a few weeks after the last disruption in service.
- Location
-
- Location
- Not applicable
- Reviewing
- Sky
- Date
- 2021-07-29
- Comments
-
Never in my life I have witnessed such bull making lies about the problems being our fault and 40 pound a month for 1mbs wifi that is ludicrous
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2022-02-07
- Comments
-
Drops way too often. Sky please get your s*it together and try to prevent this. It’s literally happening a few times a month, it’s very annoying.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Sky
- Date
- 2018-09-02
- Comments
-
Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.
The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
- Location
-
- Location
- South Wales
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
-
I have been with Sky for 12 years for broadband and tv, but have just changed providers. Loyalty means nothing. Failed to notify me my contract was coming to an end, then increased my bill significantly. Phoned to complain and told the best new price on a new contract would be £20 more than previously for the exact same package. Phoned BT who offered a far better price. Phoned back to cancel Sky and was informed I had not been offered the best deal. They also informed me BT would increase their price come April by 14% but the price Sky were quoting me would the same from April onwards. They offered a faster line speed. On arrival of a BT Engineer (who I had no idea was coming, Sky only notified me of their engineer appointment) I turned him away after him informing me he wanted to drill a two inch hole to anchor his ladder to run a new line in. I wasnt happy to do so as I have recently had the whole house rendered at a large cost. I phone Sky to cancel the line upgrade and remain on my existing speed. I was told it would be 48 hours before a new deal could be offered and theyd be back in touch. Low and behold, no one did. I contacted Sky again, to be offered a 'deal' on my current slower speed, at a greater cost to the faster speed. Also was informed my bill had infact increased in April and I had been incorrectly informed that it would. I was then told the £10 admin fee would be cancelled for the broadband as I no longer accepted the package. Low and behold, that was another lie and apparently it can not be removed. Back and fore for almost a month, with refusal to offer me a fair deal, especially with the deals on offer to new customers, I decided as I was within the cooling off period, to cancel the whole lot and go elsewhere.
Rarely experience issues with the broadband, but once out of contract they will pull your pants down and continuously lie to try and keep you as a customer
- Location
-
- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2016-12-17
- Comments
-
Speed is very slow
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-05-30
- Comments
-
Hi we have been with sky for a year now .I was with virgin before as I was moving house. a family member talked me in to joining sky, omg the internet connection drops nearly every couple mins very slow...my son brought a game on his xbox this afternoon it took over 6 hours to download his friends took 3 half he with virgin..am not sure if will stay with sky we have said we will give it till end june paying £60mth started at £44 last march..The only thing i can say is i had a problem with internet not connecting at all last night monday 30th may,,i called sky an had a chap called Oliver he was fantastic spent 2 hours 15mins helping me sort the problem an he was dedicated that by the end of the call he wanted to fix problem which he did do with such good manners an chirpy attitude which considering the problem was very complexed with out having the internet connection to work with Oliver pulled out all the stops an problem sorted we were up an running by the end of the call,,thank you Oliver for your professionalism and manners an patience were more than 100% ,,,,I think its only right that a good review is called for thank you...as for Internet an staying with sky due to connection is still in question if we stay or not...
- Location
-
- Location
- Gillingham Kent
- Reviewing
- Sky
- Date
- 2019-09-01
- Comments
-
We just about scrape through albeit our usage is low but a bit more oomph would be wonderful.
- Location
-
- Location
- Merseyside
- Reviewing
- Sky
- Date
- 2014-05-03
- Comments
-
Sky Broadband is without doubt the most abysmal internet service I have ever had. I signed up to Be Internet about 6 years ago (having read their Which review) and never had any problems with them. Recently they were bought out by Sky and I received letters telling me when my service would be transferred over. I was a little apprehensive, having read the Which website review, which revealed that Sky came 11th out of 12 suppliers for customer satisfaction.
A day or so after the transfer, I began experiencing internet outages two or three times a day and my ping rose from its usual 50-60ms to around 159ms. Download speeds were also awful. I was supposed to be getting 10-15mbps and if I were lucky, I'd get 100k/s (a tenth of the speed) on a good day and with a following wind. Then I received an email confirming that my monthly fee would be £30 (with Be it had been £17).
So I rang their customer services to complain about the jump in fee and the poor signal and to request my MAC code. Their advisor was very professional and explained that the reason for the monthly fee of £30 was merely because this was a first payment to Sky for being transferred over to their service and it would return to £17 per month thereafter. She put me through to the technical support, who told me that Sky were running a test on the line so my signal would be going up and down for about tne next 4 days but should settle down and return to it's previous levels.
My signal didn't improve. In fact, if anything, it got worse. More disconnections and streaming video was pretty much impossible.
5 days later my MAC code arrived and - in the same post - an itemised bill from Sky which revealed that my monthly internet fee was actually £12 for the broadband. The remainder of the £30 was made up of surcharges for not having Sky Talk and Sky TV included in my package!!! So effectively Sky were charging me for NOT having a product. I'm surprised they didn't chuck in a charge for not seeing the latest X-Men movie.
I immediately used the MAC code to subscribe to Zen (which I'd selected from their Which review). The next day, I get a phone call from a Sky customer sales advisor expressing sadness that I was leaving and asking the reasons (which I explained) and then asking me to hear what they could offer me - which included offering broadband for only £12 a month (he must not have realised I'd read my itemised bill) and significant discounts for my continued loyalty which he assured me - as a longstanding customer - I'd lose if I left them. I explained that I hadn't actually joined Sky by choice, I wasn't a long standing customer and he could give me the broadband for free for all I cared but I still wouldn't want it because it was so unreliable). He seemed genuinely perplexed that I'd happily pay MORE to leave Sky and go to a more reliable ISP.
The next 3-4 days were a trial as the Sky service continued to be abysmal. Then on the Friday, the signal changed over to Zen and - what do you know? - my signal improved immensely, my pings dropped from 160ms to 50ms and my download speeds went through the roof. I had a slight hiccup with the new router they sent me but I rang their technocal support team and their advisor talked me through how to set up my existing router to do the job until their replacement came. I haven't had any problems since and I couldn't be happier.
As to Sky broadband? I can say with conviction "NEVER AGAIN!"
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-12-22
- Comments
-
We have had an ongoing issue with our sky broad band for about 3 months. Internet had been on and off. Sometimes off for days at a time. After numerous calls to sky...recently everyday the issue is still to be resolved. We have been instructed to buy a new router which did not work then 2 days later a engineer and now a week later they want us to pay for another engineer to come out. We are paying for broad band and on demand services which cannot be used. Id advise using another provider if you want any reliability and to save money.
- Location
-
- Location
- RADCLIFFE
- Reviewing
- Sky
- Date
- 2017-03-26
- Comments
-
The download speed is very slow and appears to be getting slower.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-01-07
- Comments
-
We were with sky for a year and it was all good. However, when we moved house and chose to stay with sky all the problems began.
We had an openreach engineer come around to fix the line. Halfway through the appointment he went out to work at the street cabinet, then came back and said he would continue the work later. We never heard from him for the rest of the day. I called sky and they were not able to help or even contact open reach to check what the issue was. All they offered was to rebook the appointment 3 weeks later. This was frustrating as we were working from home and really needed wifi. But we were patient.
3 weeks later, I get a text from openreach at 9:00 confirming the engineer has been assigned and is on his way. 10 mins later another text from Sky to say the appointment was missed. Jokes! Called sky and they were unable to contact openreach again. The notes said "client was not at the property." That was a lie, we were home amd waiting. We even received a courier package around 8:45. My timeslot was between 8:00 to 13:00 and yet Sky were unable to rebook on the same day. I was made to wait another 2 weeks through no fault of mine. I had to make other arrangements to make sure I was able to work.
I understand that this was mainly Openreach's fault but the fact that Sky could do nothing to help is really frustrating. Not staying with them after my contract ends.
- Location
-
- Location
- Ilminster
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
-
My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-10-22
- Comments
-
Absolutely awful
Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.
- Location
-
- Location
- Camberley
- Reviewing
- Sky
- Date
- 2010-05-13
- Comments
-
Good speed and reliability but pray you never need to get hold of customer service...
Been with them 2 years but ticked off that new customers are getting better deals, so I might change.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
Terrible provider, always slow, get about 6mbps and most of the time this will drop... Sky box crashes all the time, slow at downloading HD. The only compliment I will give sky is that they rarely ever go down, so in some respect they are reliable if you like browsing at low speeds, all the time. The interface for sky tv is pretty good and easy to use but I spend more time on the internet therefore I dislike it majorly.
Customer service says stuff will happen and nothing ever does.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.