2,278 Customer Reviews over 57 pages
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- Location
- Swansea
- Reviewing
- Sky
- Date
- 2016-04-11
- Comments
-
This is the worst broadband i have ever had it goes off every 5 minutes then when you ask them to sort it out its good for 1 day the goes terrible again this is unbelievable i need to change.
- Location
-
- Location
- cardiff
- Reviewing
- Sky
- Date
- 2016-04-11
- Comments
-
We recently moved, and because of the area had to make Sky or broadband/telephone/internet provider. We went for Sky fibre which promised the earth. Whilst the speeds are pretty good, the supplied router struggles when more than one device wants to stream. Example, when NOW TV is streaming in one room, a playstation is online gaming in another and someone is online somewhere else, it's all too much for the sub standard router. So, I bought a new router. It wasn't until I tried to connect it that the useless broadband tech adviser pointed out that in the small print it states that you cannot use a different router than the one supplied on their fibre package. Which means I'm stuck with this sub standard junk for the remainder of my contract. Clearly Sky don't want you taking full advantage of your fibre network with a decent router.
- Location
-
- Location
- Edinburgh, Leith
- Reviewing
- Sky
- Date
- 2016-04-10
- Comments
-
Their idea of broadband is two underpaid pensioners sitting in the basement and pulling cables to tell the other pensioner at the telephone exchange to phone up China Post and request a packet via carrier pigeon. And when you phone to complain about the rather terrible speed of 1Megabytes/s (typically at 950Kilobytes/s) with an upload max 60kilobytes/s which if maxed out at peak times typically kills the connection, horrible ping at peak times (>150ms) with >30% packet loss, horrible hardware (and software) that has been designed by a nursery child or the fact that you internet has dropping consistently throughout the day you not only have to pay but also put up with the most mundane check list diagnosis that you've tried many times but also the lack of any fix.
Even better there is no fibre optic , atleast in this block until BT or Virgin get their bottoms in gear, (although BT says that they're 'rolling out' a couple meters of cable for a while now; about 6 months) I'm sure I'll never get the Sky package as if there is anything to be gained from this 'experience' is that their 'fibre optic' plan is shining two key chain lights down a gutter.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-04-09
- Comments
-
DO NOT use Sky for your broadband. Their customer service is shocking! After trying to cancel our account due to moving home we have had nothing but problems. From Sky cutting off the internet in error for 2 weeks, taking over a month to process a refund for an over-payment (caused by their error) to refusing to refund the 'goodwill' gesture they gave for their mistakes and every time you speak to an advisor there is a different response.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
-
Absolutely the worst broadband in the whole world I hate sky it's soo slow the worst I'm even paying extra for faster internet guess what I'm paying extra for no reason as the broadband is still slow as hell. Do NOT GET SKY AS YOUR BROADBAND trust me it's the same as not having any internet.
- Location
-
- Location
- huddersfield
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
-
without any shadow of a doubt the worst internet provider ive ever had at!!! speed is reasonable is actually getting a stable connection that is the main problem. Upto two to three weeks of good connection then between two and five days of constant disconnection every few minutes. disconnects every night at 2:10 am, EVERY NIGHT. Have finally completed my 12 month contract and you couldn't pay me ennough to stay!! the final three months have been particulaly painfull. literally every online event has been interupted or plain stopped as a result.
TL:DR The worst with constant disconnects
- Location
-
- Location
- Camberely
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
-
We had a day of internet on and off and they said it was probably a connection in our house, the next day every thing working again and speed raise to 8mb which was great, we noticed the speed dropping and when it got to 6.2mb we call to ask why. Sky made a few remote control adjustment and it went to 9.8mb which is even better, over the next week I took 52 reading every day and guess what back to 6.6mb. So Sky have the ability to raise our internet speed to 9.8mb when questioned and allow or lower it when they think we are not looking. Not good enough Sky.
- Location
-
- Location
- Arbroath
- Reviewing
- Sky
- Date
- 2016-04-06
- Comments
-
Don't use sky !
We pay for fibre optic minimum download speed 30 we get 14 ! Moving ASAP
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-04-05
- Comments
-
Worst internet I've ever had to use!
- Location
-
- Location
- Luton
- Reviewing
- Sky
- Date
- 2016-04-02
- Comments
-
by far the worst provider known to mankind. been with them 6 months and been on the phone to them minimum 5 times per month!!! service is appalling and signal is as good as nothing. they sent engineer after engineer but till today the issue isn't resolved!!! can't wait till the end of the contract i'll be gone in a flash!!!!!!!!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2016-04-02
- Comments
-
Really disappointed with Sky, thought because they were such a big name that they'd be semi confident but I'm pretty sure that the lies that they told me were sufficient to not be entirely legal.
I rang up for technical support after not being able to access an online deal. They told me that I was ineligible for the offer because a line wasn't present in the property (not true) and so I needed to go for a worse deal (not true) and I had to book an engineer to come round (not true).
I then had to switch my appointment and it took at least 30 minutes to arrange that, staff were polite but unhelpful and the automated conversations were very, very long. A week later and they cancelled my appointment because low and behold I didn't need a new line.
Someone arranged to call me back after work (and cancelled), we rearranged to call back before work (he missed the time and rang while I was working and so couldn't take the call) and then he went on holiday.
I spoke to someone else and he offered me a new and really great deal. Which he didn't deliver. He told me he had put in the switch request (a lie) and a couple of days later I got a confirmation for an engineer appointment that I didn't arrange.
I called back and was told that I definitely needed a new line (which I was annoyed about because they cancelled my old one and it takes two weeks to book an engineer and I would have to find cover/take time off work etc etc).
Spoke with someone else to confirm and they said they'd checked and I did need a new line (a lie).
I checked with Plusnet and actually I didn't. I called up Sky again and they confirmed I didn't.
This process took two and a half weeks and would have needed a further two weeks to actually come to fruition. They told me the calls I made were free (a lie again) and so I've wasted over three hours of time speaking to customer services, have not had wifi or landline for weeks and was genuinely worried that I'd given my card details to their employees as they seemed to make bookings that I hadn't agreed with them.
Very frustrating customer service (why don't you go online was a common suggestion- if I could I wouldn't be ringing in the first place), very slow and you never know what you've bought. Was really disappointed by the poor quality and I've now switched to Plusnet.
- Location
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- Location
- Skegness
- Reviewing
- Sky
- Date
- 2016-04-01
- Comments
-
Shocking company with poor customer support. Customer of 20 years and Sky can truly stick there service as enough is enough, constant bad attitudes of customer services, all recent sport / movies moved to ppv / pay extra channels leaving pure garbage on subscription channels and then further insult is constant yearly price increase. Well done Rupert Murdoch, your puppies have turn into stray mongrals
- Location
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- Location
- newmarket
- Reviewing
- Sky
- Date
- 2016-03-30
- Comments
-
sky broadband is so slow in the Newmarket area especially when you only have a laptop and wifi
- Location
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- Location
- Greater Manchester
- Reviewing
- Sky
- Date
- 2016-03-30
- Comments
-
Former O2 customer sold out to Sky. Connection speed dropped and with the "punishment payment" Sky levied on me the price went up 50%. Absolute filth of a company with a substandard service.
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2016-03-29
- Comments
-
Dreadful service provider, problem after problem with internet speeds being as slow as dial-up and cutting out completely for hours at a time over several months. No solution offered by customer support, avoid Sky at all costs.
- Location
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- Location
- london
- Reviewing
- Sky
- Date
- 2016-03-28
- Comments
-
i have been with this broadband for like 3 and a half years and i have to say i am so disappointed. i have called up sky and they told me that we have 40 megabite of download is speed. i go on the ps4 i can barely do anything. i get 300 kilobites on it are you kidding me. oh but the youtube videos, sometimes it takes me 10 minutes just to watch a 2 minute clip are you serious does this sound fun to you. the person we called said that a good fix would be to change the wireless channel what a joke. i was playing cod the other day and i was lagging so bad it would not let me pull over OMG
- Location
-
- Location
- bracknell
- Reviewing
- Sky
- Date
- 2016-03-27
- Comments
-
keeps dropping out then coming back only to go again for no apparent reason sometimes its fine for a few hours others only a minute or so. SO Frustrating!
- Location
-
- Location
- Eastlothion
- Reviewing
- Sky
- Date
- 2016-03-26
- Comments
-
I have been with sky for over 8 yrs there service has never been that good but the areas I stayed in you could only get sky or bt so sky it was my problem is 1- text message from sky to say sorry you want to leave - I never wanted to leave at that point so I phoned them and was told don't worry it's a mistake then 4 days later I am cut off and this lasts for 2 weeks , when I phoned them I was told that someone had put in for my line without my permission, when I had spoke to sky they promised that they would phone me back on various times and never did I had to phone them and when I did I was passed about to various departments all of which could not explain why this has happened every time I phone I would be put on hold for various times from 30 mins to nearly 4 hrs yes 4 hrs and that was after being told that the guy would be 2 mins he had to talk to his work mate ! And to cap it all I am still getting charged the full month . So I would stay well clear of sky
- Location
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- Location
- Woodford Green
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
OK I filled out the form wrong but they took my deposit of £5 on the 27/2/16 then I spent 20 minutes on the phone as they cancelled the contract due to my error now but advised they would reimburse. Now 23/3/16 still no funds received and have now been passed to my 3rd person on an on going call of 15 minutes. Poor service.
- Location
-
- Location
- GRANTHAM
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
SHOULD BE BETTER
- Location
-
- Location
- Todmorden
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
Horrendously slow internet. We get anything between 0.9 to 2.4 mbps and on very rare occasions it peaks at 4.27. We have 2 PS4 consoles so if anyone is using phones, tabs ect they have to come offline. The problem is we pay playstation plus subscription fees to stream games which is IMPOSSIBLE with these speeds. It has gone down about 12 times in 12 months, constantly fobbed off by SKY. BT own the lines so they probably give priority to their own customers to keep them happy and are quite happy to p** sky customers off. Well it works because I just ordered BT infinity 2 70 mbps broadband. SKY TV is a waste of money, sky sports pathetic. They're greedy con merchants, even channel 5 shows live boxing for FREE, SKY only show it on box office for £20.00 a fight! BT have all rights to champions league games for next 3 years. Goodbye SKY hello BT.
- Location
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- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
So far so good,efficient connection excellent speed,I'm very happy with sky broadband
- Location
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- Location
- High wycombe
- Reviewing
- Sky
- Date
- 2016-03-21
- Comments
-
Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
- Location
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- Location
- Leicester
- Reviewing
- Sky
- Date
- 2016-03-21
- Comments
-
Shocking!! I recently moved from plusnet after 2 years to sky broadband as we have sky tv. On average we are having to reset the hub between 3 and 8 times a day. I work nights and my partner is disabled so relies on the Internet. I have tryed to contact customer services and did manage to get through once on which I was told as we were new to sky broadband it would take a few days to regulate to find out internet speed so for a few days it would go off then on, 3 weeks later it's obviously still regulating (Yh righto) I would defo think seriously about changing your internet provider to join sky. I'm very disappointed.
- Location
-
- Location
- Williams
- Reviewing
- Sky
- Date
- 2016-03-20
- Comments
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I'm not even getting half a megabyte of speed it's not acceptable considering how much money I pay per month for a supposedly 8mb speed!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-03-19
- Comments
-
I highly recommend not switching to Sky. Their customer service is pathetic. I have been without internet for a week because initially they do not take their calls, then when they do they give incorrect information. I was told an engineer has to come and fix the line but I do not need to be home as it is an external fault. Then the engineer called me to say he needed to come in the house when I was not home. Then I had to arrange another appointment where they said the engineer would come between 1 and 5 PM on a Saturday, so I cancelled all my weekend plans for that and the engineer did not show up.
Now I have been without internet for over a week. And they will also not refund the week's fees because they say I am only paying for the line rental not the broadband. So they can theoretically cut off the internet and still not reimburse me.
Absolutely shambolic, Sky are thieves, do not ever subscribe to their service.
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2016-03-17
- Comments
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sky has to be the worst broadband iv ever come across, im supposed to be on !8mb broadband, for the last 6 months iv have been getting speeds of between 0.2mbps to 5.0mbps. absolutely terrible service,. i have just ordered virgin vivid 200mbps so in 2 weeks time i will be cancelling this so called broadband with sky and good riddance.
- Location
-
- Location
- Fareham
- Reviewing
- Sky
- Date
- 2016-03-17
- Comments
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Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
- Location
-
- Location
- Lincoln
- Reviewing
- Sky
- Date
- 2016-03-16
- Comments
-
Absolutely abismal. I have never had such a poor service provided to me and such bad customer service!!! We have lived here for over 6 months now and STILL our broadband problems have not been resolved!! We have complained multiple times, always say they have fixed it and to give it a few days and low and behold.,.. Still not fixed!!'
The wifi is slow, it cuts out all the time, it's all in all absolutely shocking. I would reccommend Sky to NO ONE!! We get the wifi for free, and I don't even want it anymore , I would rather pay for a service that actually works than have one for free.
The TV service is even playing up now!!!
Customer services for sky are absolutely crap and useless, they help in no way what so ever as proved, because this is still not fixed!!!
I can't get over how shocking bad sky is and I'm not the only one who hates them.
Will 100% be leaving sky this year and never returning again.
Sort yourselves out!!!
"Sky , believe in better" ..... Really?! What a misleading advert for yourselves.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-03-15
- Comments
-
Been 8 weeks no sign of broadband. Can't watch any channels that require Internet. Can't work from home. Want to cancel. We can't get through on the phone. Sky contact us ASAP.
- Location
-
- Location
- Alton
- Reviewing
- Sky
- Date
- 2016-03-15
- Comments
-
Terrible Internet, have to turn phones off if you want to use Internet on iPads. Dreadful to pay so much money and not get anyone interested in improving the service. Typical download speed 0-2.4 and in this age of technology is unbelievable. Line constantly drops out. Someone should do something fast.
- Location
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- Location
- Wirral
- Reviewing
- Sky
- Date
- 2016-03-14
- Comments
-
A big thank you to Darren at sky customer services. Rang Friday 11th March 2016 as after having new broadband connected the TV was not connecting. Needed rebooting basically but Darren talked me through the steps 1 at a time. He was very professional and personable,a pleasure to talk to and a complete God send and a credit to Sky. Thank you Darren
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-03-14
- Comments
-
My husband and I have decided to switch to Sky broadband and it has been an awful experience. Their customer service is appalling.We have changed the router, the filters, etc and still the broadband is not working.On the phone,their representatives only answer the questions as a robot.They keep saying to us that we have to wait 72 hours to have it fixed but nothing happens.They are dismissive and unprofessional.We profoundly regret in changing our broadband service.
- Location
-
- Location
- Taunton
- Reviewing
- Sky
- Date
- 2016-03-13
- Comments
-
"we don't slow you down at peak times"..... Said sky. Nah they just cut you off. My Internet at peak times does not work. They fail every week to provide me with 1.5mb... Yes 1.5. My phone signals 3 times as quick. Phoned them countless times willing to do nothing to the apparent bt line. I don't care about bt I pay my money to sky. Connection drops out every hour would recommend anyone double checks the what 3rd party provider can offer over bt who own lines. Had bt bb in my old house 50/13 and keep two years I'm sure it dropped out once for about 15 mins. You pay for what you get. sky do TV not bb
- Location
-
- Location
- mansfield
- Reviewing
- Sky
- Date
- 2016-03-12
- Comments
-
Awful broadband speed less than 1mb upload and less than 2mb download speed. Tried contacting sky about the issue and continuously get fobbed off about improvements in the area, well it's been like it since I moved in, 2 and half years ago. Poor service and poor customer care.
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2016-03-11
- Comments
-
I cant even get the thing installed let alone use it! I know this is probably BT's issue just as much as Sky but the service and booking system - information flow between companies IS ABSOLUTELY SHOCKING. First engineer could not wait 5 minutes for me to arrive at home - then upon cancelling the request it has now been 3 days and the system still wont let me re-book. I have just been told by Sky I can not book until Monday now...5 days later...
- Location
-
- Location
- salford
- Reviewing
- Sky
- Date
- 2016-03-11
- Comments
-
I ordered Sky broadband more than a month ago. It was supposed to go live more than two weeks ago and it's STILL not working. The Customer Service employees are obviously doing their best to be helpful but so far that means just repeatedly telling me that things will get sorted "next week".
I wouldn't recommend Sky to anyone, what a horrible company.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-10
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Five visits still not working its a total loss avoid don't waste your money
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.