2,278 Customer Reviews over 228 pages
-
- Location
- Sussex
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
-
Absolutely terrible service, customers are treated like they don't matter, and good luck trying to leave! I've been stuck in a queue for over 4 and a half hours and still waiting for a 'loyalty' advisor - I don't need a loyalty advisor I just want to leave!
I would NEVER recommend Sky to anyone, speed is never what you pay for, they charge for things you've never asked for and then 'restrict your account' for non payment. Everything is geared up to need to spend as much money as possible with them, ie needing 'the booster' - no, your router should be sufficent to not require a booster!
Sign up with them at your peril!
- Location
-
- Location
- Lobdon
- Reviewing
- Sky
- Date
- 2023-08-20
- Comments
-
Omg
Horrendous service,
I rang to request their broadband costings and had asked for earliest date for booking to be held for myself.
I asked them not to go ahead with the purchase, advising the employee To call me the following day as I’d confirm if I would want sky to do the service or not.
He went through ts and cs on the first call.
He booked the service and sent out the equipment straight away.
He didn’t tell me that it would happen that way or I’d have declined to speak in the first place.
They then found me at fault claiming I’d agreed to get the service on the first call. Only covering their asses.
So unhelpful and critical of me when I was incorrect informed.
DON’T go to sky they are dishonest, disgusting
Thanks for hearing me out.
Hopefully they change with these feelings yet again expressed.
- Location
-
- Location
- Brixham, Devon
- Reviewing
- Sky
- Date
- 2023-08-17
- Comments
-
I have had Sky Broadband for over 2 years having had lot of other providers previously.
I can honestly say that I have had nothing whatsoever to complain about.
I have had one or two outages over the years that have lasted for a very short time. I was immediately compensated for this without having to ask or apply.
Speeds are excellent and reliability is second to none. I am more than happy to recommend Sky Fibre Broadband. I have just renewed my contract and Sky have kindly dropped my price by another 4 pounds. Very happy
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-11
- Comments
-
It’s all good while it works. God forbid you have a connection issue!! You are in for a treat!! It has now been 2 weeks of back and forth without internet, hours waiting on the phone! Even had to miss work for an engineer to come because they only work Monday to Friday, still isn’t fixed !!
- Location
-
- Location
- broseley
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
I've been with sky for too long.
No reward for loyalty.
VERY expensive for existing customers.
No support.
Unreliable connection.
Time to move!
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
- Location
-
- Location
- Irvine North Ayrshire
- Reviewing
- Sky
- Date
- 2023-08-06
- Comments
-
Sky broadband is absolutely shocking
The speed I receive is unacceptable
Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2023-08-05
- Comments
-
Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.
However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.
So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.
This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.
AVOID SKY AT ALL COSTS PEOPLE.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2023-07-29
- Comments
-
The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
- Location
-
- Location
- Littleport
- Reviewing
- Sky
- Date
- 2023-07-28
- Comments
-
I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.
Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.
Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!
- FAKE OFFRES - Not keeping your word
- UNREALBLE SERVICE
- EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
- No customer value for time
- Incorrect information via mail
- Arrogant and overconfident customer care rep.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.