Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 10308 customer ratings since 2019-01-20 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1695 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
AVOID SKY... I received a call a couple of months back offering me deal to switch to Sky from BT. I was promised that even though I was in a contract with BT all would be taken care of and I wouldn’t need to pay any money.

It turns out BT weren’t contacted and a new phone line was put in so I am now paying for 2 separate TV/broadband packages. The cost to get out of my BT package is £340...

MYSTERIOUSLY, the recorded phone call can’t be accessed which would prove that Sky messed up, and I am now out of a lot of money whatever happens. Even if I cancel my Sky package, BT will be charging me to sort out the phone line again. On top of that I will need to pay for a new BT router as my old one was disposed of.

Also the Sky broadband connection is very poor. It consistently loses connection and frequently have to use 3G connection on my mobile devices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Sky  
terrible service, problem after problem after problem. Each time i'm told its a fault outside your home then hear nothing, internet flakes off all the time max speeds of around 6download 0.5 uploads but its mostly 1-2 if any at all, its infuriating and has been going on for years, tell me I can leave but have to pay termination charges. Avoid them at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Ok I am not a customer with Sky but I just used their website to see what service I could get into a property. I was asked to phone a tel nos and have just spent half an hour listening going through what is clearly mostly about marketing eith future or now and when we finally get to the agent answering the question: there is no Sky BB service available. I assume Sky knows this but just wants to sell me something. Any Sky reps monitoring this - I know Sky TV is available at the property but on the basis of this interaction alone I will not be signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Dorchester Dorset Sky  
rubbish service, engineers are joke! take your money somewhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnet Sky  
Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Every aspect of my sky broadband is sub standard. We live in a small mid terrace but struggle to get any signal upstairs. The speeds are so slow we cannot even stream a programme on tv, constantly interrupted by buffering. When opening web pages on both the pc and smartphone, we have to wait noticeably for them to load up, some more complex pages don’t load at all.
Spoke to customer services for around 45 minutes, told you get what you pay for and there is no solution to my problem.
Please don’t use sky broadband it isn’t fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Sky  
It is the most rubbish internet out there why would people buy I don’t know it’s takes them 40min to answer the phone the internet speed is as slow as there calling overall don’t buy sky
“Super fast broadband”
Sky  
TV signal is intermittent & has been for weeks. They are recommending an Engineers visit at £65. Surely this is their issue & shouldn’t be a charge?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I pay for Sky because it is cheap, and I get very little money, so I only spend under 30 a month. But it lies, I am only meant to get 15mbs, and whenever I check it on their website it says that it is constantly at 19mbs.What BS. I have spent the lazt 2 hours, trying to watch a video that's not even in HD, and is only 23 minutes long. It buffers every 2 seconds. I am not convinced it is ever at 19mbs, and believe Sky is a scam. I like in a two people household, and the only other person who is on the wifi, is my partner who is just on his phone. Regret my choices but I am on a contract.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Somerset Sky  
Sky is terrible at providing a reliable internet connection. If you play games online AVOID Sky at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
LEEDS Sky  
If i could give the 0 stars I would. I am paying for 30mb/s and getting under 1 even with a ethernet cable from the router they said they will fix it but nothing has happened and we cant upgrade companies till the contract runs out which my mum has upgraded. Overall they are awful and a displeasure to have
Devon Sky  
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne Sky  
Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Dagenham Sky  
I don't even know what to write without getting unreasonably angry.

We've had "fibre" (FTTC) for nearly 2 years now. For the first 2 months, didnt work and our phoneline was dead. Kept reporting it, kept getting told either "nothing was wrong" or "it'll be working soon". just as we threatened to take things further, it started to all work again. Since then, spotty internet with speeds anywhere between 5mb and 15mb and a noisy line.

For the last month, our internet has been down to less than 1mb (when it works). Again, complaints to Sky do nothing as they keep saying "nothing is wrong, thats the speed you've always had". Ridiculous. Contract is now up, so we're changing to literally ANYONE else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Littledean Sky  
The most awful, liar of a company you're paying an odd amount for the price right? well haha guess what! we're supposed to be getting 36 mb/s are we? Nope. Sky couldn't careless! we were getting a solid 9 we called sky. Sky did not care if you dont think this review shows sky's bad how about you see everyone elses.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Horrible customer care with no ethics they charged me for 3 months after I left my previous property. they only refunded me for final month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Having had a conversation with sky about a black Friday update to sky Q,we were told that our internet would change to super fast on the 5th of December and the sky Q on 24th December.
5th came and went with no notification,we rang sky and then told the 12th.The 12th came and went(again no notification)
On the 13th we noticed we had no internet or landline.
Subsequent conversations with sky means now we are expected to be connected on the 6th/7th of January,all this meant over 5 hours on the phone.
I find this totally unacceptable and very frustrating,I have a house full this Christmas,plus I subscribe to Amozon prime and Netflix which now cannot be viewed
  • Satisfaction
    1 star
  • Customer Service
    1 star
Shepton Mallet Sky  
I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Sutton Coldfield Sky  
Been with sky for a long time, had no real bad issues (2 routers 1 power cord replaced) bt recently have had connection drops and reduced speed issues that are terrible. Phone, TV and internet all in 1 company. Was a good idea at the time but I am starting to shop around. When they work it is grrat but when they mess up they are an epic fail.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Newcastle Sky  
I am very disappointed with sky in all their services especially with my broadband it's been few months now my broadband is not working well I tried everything they told me to do through Facebook messenger but still is not picking up. The customer service guys are not helpful at all and are very impatient and I have been paying my bill without a faith. I have decided to leave sky and look for a better provider which I was recommended by my family. Its frustrating especially when they think you are just annoying though their broadband is not free and you pay your bill. I won't recommend sky to anyone especially their broadband provider and customer services it's appalling.
Reading Tilehurst Sky  
We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Erskine Sky  
Have used sky for about 1-2 years now, and I can say this has not lived up to its expectations. The insanely slow speeds are driving me crazy and we have called many sky employees to fix our internet and nothing has worked. I highly consider changing to virgin media as i will too soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
It's ****. That's all. Never buy Sky, BT or Virgin Media are much better and they still get you sky cinema and basically all tv channels. I was promised more than 50 mb/s everywhere around the house with multiple devices connected wireless, but just for the 3 of us at home we all get below 10. Ping is good however, the packet loss is insane and as a gamer is very hard. When we used to have Virgin we would get more than 50 constantly all around the house, however, Sky doesn't even reach some rooms and our house isn't even big, it isn't even 2 floors. I will admit that in my village not much can be done, but if Virgin can do it, then so should Sky, but they don't. I think my best Christmas present this year would be going back to Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Samuel Sky  
Sky is the worst service provider ever. It is impossible to contact Sky to speak to or email and contact is often required as the service is dire. Broadband speed is the lowest and watching a program in it's entirety is impossible as the signal drops constantly. If you think of joining Sky, do yourself a favour and think again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesham, Kent Sky  
Absolute rubbish and over priced. Once your offer period is over the price rises to almost £36 a month but the download rates are almost zero and all they do is press you to buy Sky TV endlessly. DO NOT GET SKY BROADBAND there are so many better providers out there who aren't just using poor service and poor broadband to upsell TV
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Banbury Sky  
at the same address have been with talk talk which is rubbish with bt it was ok with sky it is great.
constant connection on a very very little amount of drop off and the speed as promised.
never had an issue in more than 2 years
so I can not comment about customer service as since two gentlemen came an connected my sky tv and broadband and that's it since then never have had an problem
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
aberystwtyh Sky  
Their customer service is a joke. I ordered my broadband to be set up on a specific day, but the engineer didn't turn up. I contacted them immediately and was told that the employee I talked to mistyped my address (which I wrote down to them correctly, they could have just copypasted it). I explained to them that I am disabled and cannot make phone calls, so broadband connection is essential for my job and also for my everyday life, and I asked them to fix the error as soon as possible. They promised me to fix the address in their system in 72 hours, but it took them a whole week to do it, and then they expected me to wait two more weeks to get my broadband set up. I was left without internet and all my job related and moving home related stuff needed to be reorganised. I was not even compensated in any way for their mistake. Avoid them at all cost if you're looking for reliable internet and professional customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast Sky  
Awful broadband customer service. Tried to join sky but they failed to get an engineer round on day of installation. Repeatedly called over 3 weeks but they wouldn't get another one out. Eventually they said only way to get me broadband was to cancel the service. Obviously I went with another provider.

However they still debited me for the broadband, and it took weeks to get them to refund it.

Not only that, they are now trying to charge me £122 for early exit fee! Joke.

Terrible company and terible customer service, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey Sky  
Can’t even watch Netflix in HD faces are all blurred! Struggles to download on apps onto your phone! Easier to use 4g for everything much better speeds and signal
Poor WiFi and crappy service rang to complain was told they can’t do anything yet as soon as we rang to cancel as we where at the end of contract all of a sudden they could do something! Too late now
Wakefield Sky  
We were promised and quoted no less than 30MB/s internet speed when entering this contract and it has not once gotten higher than 10Mb/s. This doesn't sound that awful until you then realize that the average speed we have actually received is 10-50Kb/s which is just ******* absurd.so naturally we have tried to cahnge provider early out of the contract and due to the contract having failed on all sides we were promised a refund for the last 3 months and no cancellation fee, excellent i thought. Turns out what they didnt tell us was that isnt something they do and are now trying to charge us £700 for leaving a 12 month contract 3 months in. we are still only getting 50Kb/s at peak times for a family of 4.

DO NOT GET THIS INTERNET IT IS THE WORST PROVIDER OUT THERE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Sky  
Products arrived on time but broadband didn't work. Diagnosis indicated I needed an engineer which took three days, then the engineer cancelled 30 mins before the scheduled 5 hour window, after i'd taken the day off work. Next appointment is 4 days later requiring another day off work. 1 hour wait time to speak to an agent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
Bad bad scam company. Charging way more than was told and their fees are worked out by some monkey. Always getting told a different price to what I actually pay. Speeds are inconsistent. Really avoid these jokers at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Chelmsford, Sky  
Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
Ever thought of switching your interest broadband provider? Don't. ANYTHING is better than sky. I cannot emphasize the pain I feel using this internet, I'd rather be on Plusnet. I'm not entirely sure what they have done to this internet because if you use a speed tester on your phone you will get decent results, on or above average the promised speeds. But as soon you get off the speed tester and actually USE the internet it takes 4-5x longer than mobile data and it regularly detoriates to even slower speeds. When watching a video the quality will change in accordance to the poor level of internet and will buffer often. Loading simple games, websites and apps takes minutes and at times the WiFi will just loose connection to the internet temporarily for a few minutes which is very frustrating when doing online based tasks. Since taking the contract I have majoratively used mobile data on home and even my hotspot is faster. The overprotective security setting that it comes with means that almost everything is blocked till 9 and even if you call to get it removed it will take 10 years because the customer service moves as slow as their wifi. It'S like a mortgage bond, high rates but full of ****. Never buy
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Luton Sky  
Sky was great when we had an expensive package but we wanted to remove the TV package from our deal (when it expired) and 2 weeks later they turned off our WiFi! They said it got turned off when removing the TV package and this is rubbish as it has been 2 weeks since the TV package worked. Been told I had to wait 1 week til Internet could be reinstated for me (I have sky Q) because they had to set me up again and I had to wait til then with no Internet and no effort to retain me as a customer. Not good enough considering it's apparently their error and they aren't fixing it. Cancelled and moving!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Purley Sky  
I find the internet is unstable and inconsistent. When I ring sky they say it is due to how the internet is set up... which they were responsible for, I put up with it now because we are due to move house and once we do Sky will never be an option for us as the internet is absolutely horrendous. They over charge and under deliver.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
  • Speed
    2 stars
Sky  
Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Speed
    3 stars
England Sky  
Horrible network company.. they told us they will takr £27 each month and for sim £10, they are taking £64 for sim and £41 for net.. i don't even want to give half start. Now for cancellation sim they want £60 for each sim.
My advice is never contract with sky,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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